Not Auto Installing Drivers - USB Devices

Apr 18, 2010

my friend give me his Gateway 610XL all in one PC to fix a few problems. one of them was internet explorer not showing up when called for, that was an easy fix; however, this next problem has to do with USB devices and it's giving me a bit of trouble. basically, any USB devices i connect to it, windows doesn't auto install or even try to auto install the drivers. no matter what i connect to it (mouse, keyboard, thumb drive). i can go into device manager and install the drivers manually just fine but i would like to fix the auto install feature for my friend cuz he's not that good with computers. i checked and made sure the following services are enabled:

plug and play
upnp
user mode driver framework
shell hardware detection

the problem persist even in safe mode. one thing i noticed is when i go to control panel and then hit add hardware, i get a message that says this: "you can only install one device at a time. when the other device installation is complete, try this wizard again" (some where along those lines). i get that message even with nothing connected to the USB ports. i'm guessing what ever this "other device" is, it hanging up pnp so how do i go about aborting that installation? i don't really see anything in the task bar that even suggest a driver installation is on the way. this is running Windows XP Media Center Edition SP3 by that way.

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