Unable To Open Help And Support
Jan 15, 2009
Suddenly my documents folder opens when I log on to my machine. I checked all Startup folders for a shortcut to My Documents but found none. I followed the instructions on kb899865 but everything was as it should have been. I then checked for the trojan �spyware.dlder with MalwareBytes Anti Malware and found nothing. Spyware Blaster also found nothing. About the same time I found I was unable to open help and support, when I tried to correct that I continue to get the message that pchdt_w3.cab can not be found. It is not on C or the Windows install disk or SP2 disk. I am really stuck. While it is possible to close the folder after booting it is a pain and I would like to get things operating as they should be. I am running XP Pro. w/sp2.
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Apr 22, 2006
I'm working on my Father In Laws' computer, and for some reason, we can't open his Help and Support Center. I have searched everywhere to find the right path to get to it, and no luck. It worked recently, but it's gone now. I have gone through the Services.msc looking for anything that may be disabled that would effect it, but nothing so far.
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Aug 9, 2005
i've tried every button, tab, link, place, used Search, check my installation disc but can not get Help & Support Center to open up! it's as if it has just disappeared from the system even though it's listed all over. In the Dell Solution Center it looks like this: Help and Support Find answers to your questions, troubleshooting information, and help performing tasks in the Help and Support Center. but won't open! it won't open from the Help tab at top of page!
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Jan 4, 2006
Its all started when the malware paytime.exe attacked my pc. It turned off my firewall(SP2 Firewall), real-time virus scanner(Trend microoffice client,not using its firewall, provided by my service provider). With the help of hijackthis, spybot and ewido and also the interent , able to delete paytime.exe and its related files.To this I entered in safe mode. Now I am able to control my firewall. Thats the only success BUT when I click nvmixer.exe in my taskbar, it shows visual C++ runtime error and my virus scanner is saying that officescan client has not started. So in control panel I entered in administrative tools and tried manually to start real time scan process but I failed again. It shows cannot start this process in safe mode.
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Jul 14, 2008
First off help and support message, when clicked on would not open because it could not find helpctr.exe file in binaries. I have fixed that and started svc service but now when I click on help and support the hour glass flickers but nothing opens. It is not a registry problem because app paths are correct and svc service is started...Why isnt the center coming up on screen?
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Jul 20, 2009
My printer won't work and when I try to diagnose the situation I get message that says, "Windows cannot open Help and Supprt because a system service is not running. To fix this problem, start the service named 'Help and Support'". How do I do this?
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Sep 18, 2005
I am unable to start the help and support center, I have viewed the previous posts and tried the solutions, to no avail I have carried out a repair install of Xp from the original cd, but still nothing If I have Task manager open when initialising Help and Suppot the following occurs Helpctr.exe runs, HelpSVC.exe runs then after about 2 seconds Helpctr.exe disappears. Ramesh MS-MVP wrote, run the following commands
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
all were successful apart from helpctr -regserver, which generated nothing.
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Apr 12, 2006
I want that acp Convert changed back to Folder. How do I do it, Microsoft had NO support.
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Jan 15, 2009
i am having a couple of problems my help and support will not work say system service not running , i have some copy disks that you have to go to my computer and open the cd drive but all i get when i try to open it there is a key next to it saying safe mode and it will not open.
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Jan 8, 2008
when ever i start any video application it shows that something has gone wrong and prog is to be closed,and pror closes everything on desktop closes and disappear only to reappear again after some time.
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Mar 22, 2008
I have an external HDD on which I have backed up 15G of Data. I wish to retrieve some Pictures from this Backup but when I try to open it in order to restore these pictures I cannot find a programme to open it with. I do have Windows NT but can't seem to get it to open with .bkf.
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Dec 9, 2004
Running a Windows 2000 machine. Machine came with W2k installed 2 years ago. Have all other windows updates installed. Getting this error when trying to install Service Pack 4 - The file c:windowssystem32ftp.exe is open or in use by another application. The taskmanager does not show any FTP specifically running. So I downloaded SP4 to my hard drive so I wouldn't have to get on the internet, and rebooted in safe mode. Then ran SP4 update from my hard drive but I still got the same FTP error. How do I find this FTP process and stop it?
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Aug 23, 2007
My system was recently infected with a virus i think i have finally gotton rid of it but now im unable to open my c drive thought my computer when i double click it the open with window pops up and when i right click it i get strage symbols where open is suppose to be the virus that i was infected with is W32.Gexin.A its main exe is svsh0st.exe which i seem to have gotton rid of forever now as it hasn't recreated itself this boot up
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Mar 19, 2006
I can't open my registry. It just started happening. When I go the the stat/run and enter regedit all that opens briefly is a DOS window and then closing within second.
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Feb 3, 2006
I have these two files taht I am trying to open one is a BIN file and the other is a CUE file, Umm, How would I opne THese?
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Mar 10, 2006
I am using xp and have a laptop with xp. I use a linksys router for the laptop. I recently switched from DSL to Cable, since the switch there are a few web sites I cannot get to open up. Aafes.com, hotmail.com, support.microsoft.com.....and a few others. Most sites open fine but....I have checked my router, it's fine. I have bypassed it and gone straight from the modem still doesn't work. I have hooked someone elses laptop up to modem and guess what??? They opened them just fine. So I'm back to me. I'm so frustrated and confused. Please any help anyone can give me would be greatly appreciated.
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Feb 13, 2009
After using Dr.Web Cleant it to clean up my xp laptop, it got worst. The laptop loads up but all that i see is the desktop background. No Start bar, not programs on desktop, shortcuts don't work .e. "windows"+R, "windows"+E) ONLY TASK MANAGER OPENS with CRTL+ALT+DEL.
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Jan 28, 2008
As stated one of our customers has some windows based software (Sage Line 100 and Telemagic to be precise) which is run from a shortcut on the desktop mapped to a network share with the exe located within. whenever you run either of these shortcuts or even if you navigate directly to the file you get the error "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item" the users in question have full local rights and full control over the files on the server inc the exe. As they are part of the USERs group which have full control. The Administrator has no problem in getting this file to run
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Jul 29, 2009
Just few days ago this was working very well, now suddenly it has responding as mentioned below. When i try to open the swf file locally saved from IE 7. i get message box in IE telling as followed. Title: File Download. Do you want to open or save this file? with Open Save and Cancel options. And am unable to view any flash content online too.
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Sep 28, 2007
User acct has admin priviledges in a Win XP system.When trying to run regedit in a Run window I get the following error message:"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."I get the same message when trying to run msconfig.
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Jul 14, 2010
Im unable to open msconfig using run command.I got the msconfig.exe file from other source still im facing the same issue
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Feb 7, 2008
My problem started when I read an article on the web that Microsoft uses a "/prefetch:1" command to load Windows Media Player faster than normal. This is usually added to the shortcuts found on your taskbar and desktop. I thought this is a great idea. I should have this "/prefetch:1" command on all my important shortcuts.
I logged into my limited account and I tested it on the programs I used the most and in fact it worked wonderful, that is until I used it on a particular program called 2xExplorer. This program is like Windows Explorer on steroids. I've used this great program for a couple of years now and never had a problem. I added the "/prefetch:1" command to my 2xExplorer shortcut and when I launched the program it worked fine.
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Aug 16, 2005
I Hope someone has seen this I am being told that I am no longer the administrator of my computer, and can not change the internet options. I have Win XP Home SP2, IE 6.0.2900.2180 BTW, I am the only user and I have complete admin rights.
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Jan 1, 2009
I downloaded password recovery, burned it to a disc but then this disc will not open in another computer when I am trying to open it from the bios boot screen.My windows log in is stuck on the administrator log in and my password is not working.
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May 23, 2007
i ran the AVG anti virus and it put some files in its vault.now i am unable to open my C: and D: drive from My Computer folder.It says it caant find copy.exe file..also some other files seem to be missing.. like host.exe svchost.exe ...I tried to restore these files from AVG VAULT but it does not seem to work... I am only being able to open C and D drive with the right click-> open option.
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Jan 28, 2005
3 months ago I installed Service Pak2. Prior to the installation Windows Media Player9 had been running flawlessly on my system. After Installation, however I have been totally unable to get Windows Media Player to open. I downloaded Version 10 of Windows Media Player and installed it but again I was unable to get it to open. I cleared all traces of WMP from registry and turned off system restore and then re installed WMP10. Still would not open and the system will not permit me to use version 9 anymore.
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Feb 5, 2005
I am unable to open links and attached windows when I need to move to another part of a page or window. When I click on a section or link to open, the window pop ups but it is blank and there is no activity on the window to show that it is attempting to open; and it just sits there. Somtimes, the STOP and REFRESH button shows up on the top of the page and I can click "STOP", then "REFRESH" and this allows the page to open but alot of times these features are not available and I just have to close the window and am unable to gain access to the information or page I am attempting to see.
I have enabled cookies, I do not have a pop-up blocker activated and no firewall so I cannot understand why certain windows open and certain ones won't. This problem occurs at random, there is no particular site or anything when this happens.
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Jan 3, 2006
I can appear to be able to open any window but when I try to access the control Panel I get a "Windows explorer has encountered a problem and needs to close. we are sorry for the inconvenience"
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Mar 16, 2007
I click on Start/My Computer/Control Panel. The screen goes momentarily to the blank background screen, then all the icons and tool bar show back up--but no control panel opens. I am running Windows XP on a Dell computer.
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Jan 31, 2009
I am using Window XP Home Edition and Internet Explorer 6, I think. I don't know how to find out which version it is, but I think I tried 7, didn't like it and removed it. I use Norton antivirus and Zone Alarm. I also have a Google toolbar. A few days ago my computer started running slower and slower until Explorer or other programs would freeze. I'd run Task Manager to stop the "unresponding" program and Task Manager would replicate itself until I had about 40 of them running. When I finally closed them down I'd restart the computer and it would be fine for a while - then the problem would start again.I now see a new icon on my desktop. Its called 6.2152; .NET CLR 3.5.30729) I can't open it. When I move it to the garbage bin it comes back. What is it? What's going on with my computer? I've scanned for viruses and used AdAware. I've run PC Doctor and everything shows its fine.
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Dec 21, 2005
I can open microsoft word, but not able to open any of the .doc file on my computer. I have XP OS.
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