Unable To Start Help And Support Center Awol
Sep 18, 2005
I am unable to start the help and support center, I have viewed the previous posts and tried the solutions, to no avail I have carried out a repair install of Xp from the original cd, but still nothing If I have Task manager open when initialising Help and Suppot the following occurs Helpctr.exe runs, HelpSVC.exe runs then after about 2 seconds Helpctr.exe disappears. Ramesh MS-MVP wrote, run the following commands
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
all were successful apart from helpctr -regserver, which generated nothing.
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Sep 16, 2005
I am unable to open the Help and Support Center in XP (Home) I recently installed and ran a registry cleaner.
I am unable to restore to an earlier setting either from system restore or the registry cleaner's back-up I have looked in microsofts KB, articles 888018 & 555329 to no avail. The value data of the following key
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp PathsHELPCTR.EXE is C:WINDOWSPCHealthHelpCtrBinariesHelpCtr.exe which appears to be correct I believe the program tries to run but task manager never shows it. I get no error messages at all
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Apr 22, 2006
I'm working on my Father In Laws' computer, and for some reason, we can't open his Help and Support Center. I have searched everywhere to find the right path to get to it, and no luck. It worked recently, but it's gone now. I have gone through the Services.msc looking for anything that may be disabled that would effect it, but nothing so far.
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Aug 23, 2005
I've noticed when I access the Help and Support Center - Start/ Help and Support in Windows XP, next to "Did you know?" it says it was last updated on Monday, December 20, 2004. I'm just curious as to what the date is on other XP users system.
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Nov 10, 2007
Recently I've "discovered" that Help and Support gives me an error when I try to run it.This is the error:
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Mar 11, 2005
I can't get the Help & Support Center and Search functions to load. In addition Users in Control Panel will not load.
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Dec 3, 2008
can't access help and support from start menu or browser and receive error message (windows can not open help and support because a system service is not running. to fix this problem, start the service named "help and support'). i tried using my dimension resourse cd to no end. what am i missing?
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Jul 25, 2005
I was using Excel and tried to access the help screen, a gray window opened with no content. I had the Office XP installation disk "repair" the installation. there was no change. I tried MSWord. Help screen was same as in Excel - blank. I then tried to access Help and Support Center from the Start Menu. It would not open. I solved the probem by running the restore tool from the System Tools folder and setting the machine back to a time 1 week earlier, but I have no idea what would cause this issue. My machine uses ZoneAlarm Pro, Norton Anti-Virus, Sunbelt CounterSpy and is behind a router so I don't think it was the result of a malicious program.
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Sep 3, 2005
I tried to access my Help & Support Center link from the startup menu, and the following message comes up:
Windows cannot find 'helpctr.exe. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.
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Jul 21, 2005
I have upgraded my dell dimension 2400 from XP Home to XP Pro, when I open XP's Help and Support Center I know it is suppossed to give you links in the DID YOU KNOW? section, but mine won't do that I just get the message saying: "When you are connected to the Internet, this area will display links to timely help and support information. If you want to connect to the Internet now, start the New Connection Wizard and see how to establish a Web connection through an Internet service provider." I have done everything I know but it still won't show the links and I am connected to the internet by an always on DSL connection.
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Aug 9, 2005
i've tried every button, tab, link, place, used Search, check my installation disc but can not get Help & Support Center to open up! it's as if it has just disappeared from the system even though it's listed all over. In the Dell Solution Center it looks like this: Help and Support Find answers to your questions, troubleshooting information, and help performing tasks in the Help and Support Center. but won't open! it won't open from the Help tab at top of page!
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Aug 6, 2007
the Help and Support service wasn't displaying, but I ran a registry fix to correct the problem. Now when I go to Start and click Help and Support Center, nothing happens. I opened up the task manager and what happens is the process "Helpctr.exe" appears, but then it disappears. I have reinstalled Help and Support several times from my Windows disk, but it keeps happening.
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Aug 25, 2007
When I search in Help and Support Center, no results are returned for the Microsoft Knowledge Base. I know this worked in the past (though how long ago, I have no idea). The option to search the Knowledge Base is checked. There are no other system problems to indicate corrupt system files. I've searched the web but haven't found anything yet that seems to apply. I'm reluctant to run a full SFC scan or repair the entire Help and Support feature since all other options appear to be working.
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Oct 4, 2008
i am on an XP operating system on a dell. everytime one of the users logs off, we get the window that says "ending program sprtcmd.exe", and then we have to go and end program manually every time we log off. i read a similar post on here where someone was having that problem, and was told it was related to the dell support center, and they were advised to uninstall it. i tried to uninstall the dell support center, and this message pops up: "Error 1306. Another application has exclusive access to the file c:/Documents and settingsBarbLocal SettingsApplication DataSupport SoftDell Support CenterBarbstate logssprtcmd.log.
Please shut down all other applications then click Retry"
It will not let me click retry, i have to close out the little window or hit cancel, then it goes through a little more of the "windows configuring", and then i get a little window for "add or remove programs" that says "fatal error during installation" and then that's that. it won't let me uninstall the program! i know this isn't a major problem or anything, but still having to manually click that window everytime i log off is quite aggrivating.
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Jun 24, 2008
for whatever search term that i entered within the help and support center, it gets me 0 results just under the ms knowledge base area, even though i have that search option set and i'm conected to the internet. How could this be?
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Jul 14, 2008
First off help and support message, when clicked on would not open because it could not find helpctr.exe file in binaries. I have fixed that and started svc service but now when I click on help and support the hour glass flickers but nothing opens. It is not a registry problem because app paths are correct and svc service is started...Why isnt the center coming up on screen?
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Aug 31, 2005
A colleage has experienced a trojan named 'Killreg'. The trojan has been cleaned but there now is a problem with Windows Help and Support (caused by the Trojan or not, I don't know). The Help and Support program runs but the Help and Support service is not running and not present in the Services list. Does anyone know how to initiate this service please.
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Jun 22, 2005
I recently installed Counter Spy Spyware software on my computer and I am no longer able use the help and support function in windows XP. When you clidk help and support the program freezes up.
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Jan 15, 2009
Suddenly my documents folder opens when I log on to my machine. I checked all Startup folders for a shortcut to My Documents but found none. I followed the instructions on kb899865 but everything was as it should have been. I then checked for the trojan �spyware.dlder with MalwareBytes Anti Malware and found nothing. Spyware Blaster also found nothing. About the same time I found I was unable to open help and support, when I tried to correct that I continue to get the message that pchdt_w3.cab can not be found. It is not on C or the Windows install disk or SP2 disk. I am really stuck. While it is possible to close the folder after booting it is a pain and I would like to get things operating as they should be. I am running XP Pro. w/sp2.
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Nov 2, 2007
I have been unable to access the help and support from the start menu, when I click on it I briefly get the hour glass but nothing else, also when typing msconfig in the run box it is not available. I have xp home edition sp2 "Windows cannot find "msconfig" make sure that you typed the name correctly,then try again. To search for a file click start and search.
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Apr 12, 2006
I want that acp Convert changed back to Folder. How do I do it, Microsoft had NO support.
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Sep 26, 2006
How does one create a repair / re-installation CD for a Windows XP Media Center 2005 PC?I know how to create a repair / re-installation CD for Windows XP Pro & Windows XP Home, if one's PC does not come with a Windows CD I have searched the internet using multiple search engines and multiple search terms.
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Oct 15, 2009
i would go know how to make a bootable disc for my windows xp media center. i have a acer, it is the aspire series.
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Jun 28, 2008
Can anyone tell me if there is a way to (Restore this Function) to my Start Menu?
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Dec 14, 2006
I recieved the following message after a forced restart after windows updates were installed: "We are sorry for any inconvenience but Windows was unable to start successfully" My options are to start in Safe Mode , Last known config or normal. Safe Mode is the only thing that works. Also System Restore would not work Also System Recovery from Sony Vaio Recovery Wizard would not work
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Aug 1, 2005
I do not show the Security Center Icon in the Control Panel. I can go to the Security Center by going to All Programs, Accessories, System Tool, route. How can I add Security Center to Control Panel?
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Feb 23, 2009
I was just wondering is it possible to play media center TV recordings on computers without media center? And if so, how?
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Sep 12, 2007
the colors in my Security Center have changed. First I thought it was a problen with the windowblinds skin I was using but I don't think it is. Could it be the WB program itself? I didn't have this problem (fresh OS install) until after I installed a few things, WB, avast, zonealarm, and uninstalled antivis.
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Aug 2, 2005
While building up a new computer I go into Security Center to make some configuration changes. The resource "Change the way Security Center alerts me" is available at this time. Some time later during the building process I go back into Security Center and find that resource is no longer available. It is greyed out.
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Sep 7, 2005
Why would WSC have the option "Change the way Security Center alerts me" grayed out?
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Jul 13, 2009
i have a dell vostro 1510 with xp sp2 installed.when i start it only the wallpaper comes and nothing else.but mouse is still controllable.when i start it in safe mode the user icons are displayed and when i click it,it again returns to the username display page.
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