can't access help and support from start menu or browser and receive error message (windows can not open help and support because a system service is not running. to fix this problem, start the service named "help and support'). i tried using my dimension resourse cd to no end. what am i missing?
View 3 Repliesi am on an XP operating system on a dell. everytime one of the users logs off, we get the window that says "ending program sprtcmd.exe", and then we have to go and end program manually every time we log off. i read a similar post on here where someone was having that problem, and was told it was related to the dell support center, and they were advised to uninstall it. i tried to uninstall the dell support center, and this message pops up: "Error 1306. Another application has exclusive access to the file c:/Documents and settingsBarbLocal SettingsApplication DataSupport SoftDell Support CenterBarbstate logssprtcmd.log.
Please shut down all other applications then click Retry"
It will not let me click retry, i have to close out the little window or hit cancel, then it goes through a little more of the "windows configuring", and then i get a little window for "add or remove programs" that says "fatal error during installation" and then that's that. it won't let me uninstall the program! i know this isn't a major problem or anything, but still having to manually click that window everytime i log off is quite aggrivating.
I've noticed when I access the Help and Support Center - Start/ Help and Support in Windows XP, next to "Did you know?" it says it was last updated on Monday, December 20, 2004. I'm just curious as to what the date is on other XP users system.
View 14 Replies View RelatedI'm working on my Father In Laws' computer, and for some reason, we can't open his Help and Support Center. I have searched everywhere to find the right path to get to it, and no luck. It worked recently, but it's gone now. I have gone through the Services.msc looking for anything that may be disabled that would effect it, but nothing so far.
View 3 Replies View RelatedI am unable to open the Help and Support Center in XP (Home) I recently installed and ran a registry cleaner.
I am unable to restore to an earlier setting either from system restore or the registry cleaner's back-up I have looked in microsofts KB, articles 888018 & 555329 to no avail. The value data of the following key
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp PathsHELPCTR.EXE is C:WINDOWSPCHealthHelpCtrBinariesHelpCtr.exe which appears to be correct I believe the program tries to run but task manager never shows it. I get no error messages at all
Recently I've "discovered" that Help and Support gives me an error when I try to run it.This is the error:
View 2 Replies View RelatedI can't get the Help & Support Center and Search functions to load. In addition Users in Control Panel will not load.
View 8 Replies View RelatedI was using Excel and tried to access the help screen, a gray window opened with no content. I had the Office XP installation disk "repair" the installation. there was no change. I tried MSWord. Help screen was same as in Excel - blank. I then tried to access Help and Support Center from the Start Menu. It would not open. I solved the probem by running the restore tool from the System Tools folder and setting the machine back to a time 1 week earlier, but I have no idea what would cause this issue. My machine uses ZoneAlarm Pro, Norton Anti-Virus, Sunbelt CounterSpy and is behind a router so I don't think it was the result of a malicious program.
View 6 Replies View RelatedI tried to access my Help & Support Center link from the startup menu, and the following message comes up:
Windows cannot find 'helpctr.exe. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.
I have upgraded my dell dimension 2400 from XP Home to XP Pro, when I open XP's Help and Support Center I know it is suppossed to give you links in the DID YOU KNOW? section, but mine won't do that I just get the message saying: "When you are connected to the Internet, this area will display links to timely help and support information. If you want to connect to the Internet now, start the New Connection Wizard and see how to establish a Web connection through an Internet service provider." I have done everything I know but it still won't show the links and I am connected to the internet by an always on DSL connection.
View 9 Replies View Relatedi've tried every button, tab, link, place, used Search, check my installation disc but can not get Help & Support Center to open up! it's as if it has just disappeared from the system even though it's listed all over. In the Dell Solution Center it looks like this: Help and Support Find answers to your questions, troubleshooting information, and help performing tasks in the Help and Support Center. but won't open! it won't open from the Help tab at top of page!
View 1 Replies View Relatedthe Help and Support service wasn't displaying, but I ran a registry fix to correct the problem. Now when I go to Start and click Help and Support Center, nothing happens. I opened up the task manager and what happens is the process "Helpctr.exe" appears, but then it disappears. I have reinstalled Help and Support several times from my Windows disk, but it keeps happening.
View 5 Replies View RelatedWhen I search in Help and Support Center, no results are returned for the Microsoft Knowledge Base. I know this worked in the past (though how long ago, I have no idea). The option to search the Knowledge Base is checked. There are no other system problems to indicate corrupt system files. I've searched the web but haven't found anything yet that seems to apply. I'm reluctant to run a full SFC scan or repair the entire Help and Support feature since all other options appear to be working.
View 6 Replies View RelatedI am unable to start the help and support center, I have viewed the previous posts and tried the solutions, to no avail I have carried out a repair install of Xp from the original cd, but still nothing If I have Task manager open when initialising Help and Suppot the following occurs Helpctr.exe runs, HelpSVC.exe runs then after about 2 seconds Helpctr.exe disappears. Ramesh MS-MVP wrote, run the following commands
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
all were successful apart from helpctr -regserver, which generated nothing.
for whatever search term that i entered within the help and support center, it gets me 0 results just under the ms knowledge base area, even though i have that search option set and i'm conected to the internet. How could this be?
View 14 Replies View RelatedFirst off help and support message, when clicked on would not open because it could not find helpctr.exe file in binaries. I have fixed that and started svc service but now when I click on help and support the hour glass flickers but nothing opens. It is not a registry problem because app paths are correct and svc service is started...Why isnt the center coming up on screen?
View 3 Replies View RelatedA colleage has experienced a trojan named 'Killreg'. The trojan has been cleaned but there now is a problem with Windows Help and Support (caused by the Trojan or not, I don't know). The Help and Support program runs but the Help and Support service is not running and not present in the Services list. Does anyone know how to initiate this service please.
View 2 Replies View RelatedI recently installed Counter Spy Spyware software on my computer and I am no longer able use the help and support function in windows XP. When you clidk help and support the program freezes up.
View 2 Replies View RelatedDell has a problem with some Dell Vostro 200 pc's which involves a black screen just after boot. The advised solution from Dell is to set prefetch to only boot rather than boot and applications. Empty the prefetch folder and in effect not use prefetch as it was designed for Windows XP, Is this a legitimate solution for customers experiencing this problem? I always thought prefetch was supposed to "speed things up". Any suggestions about this? Is Dell just blowing the customers off?
View 12 Replies View RelatedI had my Dell Dimension 4700 and an ancient Compaq plugged into the same Gold series Belkin surge protector. After a storm, the Compaq is fine but the Dell rolled over. I could not even boot from the CD, but, after installing the replacement hard drive, I was able to boot and install WinXP. I want to put my sick disk in as a second drive to see if I can get anything off of it before shipping it off to a data rescue company but Dell says that they don't support 2 hard drives. There is a second bay and a spare jack on the power cable but the data cable goes straight from the otherboard to the disk with no additional plugs on it. Where can I get another one of these cables that has 2 jacks? What is the cable called? Is this even the kind of cable/interface that allows things to be daisy-chained?
View 9 Replies View RelatedIn the last 2 weeks I have contacted Dell chat support about problems with my Dell Dimension 4700 PC.I tried the two solutions suggested by tech. support, neither of which worked. I finally stumbled upon the solution late last night. Are others having the same problems with Dell support? They were once famous for their support. Now, it's laughable.
View 6 Replies View RelatedWondering which versions of XP can Access which other versions of XP.Specifically, can media center edition access media center edition , or do one or both OS's have to be XP PRO. My understanding is that XP Home cannot access or be accessed via Remote Access.
View 2 Replies View RelatedI had a Dell with XP Media Center Edition on it and I am going to make a new build. My question is, can I use the XP Media Center RECOVERY CD that came with the dell if I were to have a new CD KEY?
View 1 Replies View RelatedI am trying to access my system setup , So i can boot from my xp cd .I tried to hit F2 but it just keeps taking me to a black screen wanting my pw . I forgot my Pw and after trying to guess my pw to many times it now just shows a black screen wanting a pw ? How can i get pass this ? I have never seen this before .Need a Pw to get to bios setup?I cant boot from my cd unless i get into the bios setup .
View 3 Replies View RelatedI have reinstalled Windows XP on my Dell Dimension 9150 and now I have no access to the internet. I am currently using my son's laptop to try and fix this problem. Under Device Manager Other Devices they all have the Yellow. I have a disc from Dell that says Drivers and Utilities and when I load it nothing is happening?? Also I have a Linksys Wireless-N ADSL 2 + Gateway modem which is model WAG160N.
View 9 Replies View RelatedDell D 800 Laptop running XP SP2.Internal AND external Keyboards and Mouse NOT working after boot to XP. Can't enter cntrl/Alt/Del or anything to log in. Keyboard DOES work in Bios mode but is lost as soon as xp is loaded. Does NOT work in SAFE mode either because can't log in..(no Cntrl/Alt Del).I've tried repair and reinstall of xp but still does not recognize any keystrokes after boot to xp.
View 14 Replies View RelatedI do not show the Security Center Icon in the Control Panel. I can go to the Security Center by going to All Programs, Accessories, System Tool, route. How can I add Security Center to Control Panel?
View 1 Replies View RelatedI was just wondering is it possible to play media center TV recordings on computers without media center? And if so, how?
View 6 Replies View Relatedthe colors in my Security Center have changed. First I thought it was a problen with the windowblinds skin I was using but I don't think it is. Could it be the WB program itself? I didn't have this problem (fresh OS install) until after I installed a few things, WB, avast, zonealarm, and uninstalled antivis.
View 7 Replies View RelatedWhile building up a new computer I go into Security Center to make some configuration changes. The resource "Change the way Security Center alerts me" is available at this time. Some time later during the building process I go back into Security Center and find that resource is no longer available. It is greyed out.
View 6 Replies View RelatedWhy would WSC have the option "Change the way Security Center alerts me" grayed out?