I was using Excel and tried to access the help screen, a gray window opened with no content. I had the Office XP installation disk "repair" the installation. there was no change. I tried MSWord. Help screen was same as in Excel - blank. I then tried to access Help and Support Center from the Start Menu. It would not open. I solved the probem by running the restore tool from the System Tools folder and setting the machine back to a time 1 week earlier, but I have no idea what would cause this issue. My machine uses ZoneAlarm Pro, Norton Anti-Virus, Sunbelt CounterSpy and is behind a router so I don't think it was the result of a malicious program.
I'm working on my Father In Laws' computer, and for some reason, we can't open his Help and Support Center. I have searched everywhere to find the right path to get to it, and no luck. It worked recently, but it's gone now. I have gone through the Services.msc looking for anything that may be disabled that would effect it, but nothing so far.
I've noticed when I access the Help and Support Center - Start/ Help and Support in Windows XP, next to "Did you know?" it says it was last updated on Monday, December 20, 2004. I'm just curious as to what the date is on other XP users system.
I am unable to open the Help and Support Center in XP (Home) I recently installed and ran a registry cleaner. I am unable to restore to an earlier setting either from system restore or the registry cleaner's back-up I have looked in microsofts KB, articles 888018 & 555329 to no avail. The value data of the following key HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp PathsHELPCTR.EXE is C:WINDOWSPCHealthHelpCtrBinariesHelpCtr.exe which appears to be correct I believe the program tries to run but task manager never shows it. I get no error messages at all
can't access help and support from start menu or browser and receive error message (windows can not open help and support because a system service is not running. to fix this problem, start the service named "help and support'). i tried using my dimension resourse cd to no end. what am i missing?
I tried to access my Help & Support Center link from the startup menu, and the following message comes up: Windows cannot find 'helpctr.exe. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.
I have upgraded my dell dimension 2400 from XP Home to XP Pro, when I open XP's Help and Support Center I know it is suppossed to give you links in the DID YOU KNOW? section, but mine won't do that I just get the message saying: "When you are connected to the Internet, this area will display links to timely help and support information. If you want to connect to the Internet now, start the New Connection Wizard and see how to establish a Web connection through an Internet service provider." I have done everything I know but it still won't show the links and I am connected to the internet by an always on DSL connection.
i've tried every button, tab, link, place, used Search, check my installation disc but can not get Help & Support Center to open up! it's as if it has just disappeared from the system even though it's listed all over. In the Dell Solution Center it looks like this: Help and Support Find answers to your questions, troubleshooting information, and help performing tasks in the Help and Support Center. but won't open! it won't open from the Help tab at top of page!
the Help and Support service wasn't displaying, but I ran a registry fix to correct the problem. Now when I go to Start and click Help and Support Center, nothing happens. I opened up the task manager and what happens is the process "Helpctr.exe" appears, but then it disappears. I have reinstalled Help and Support several times from my Windows disk, but it keeps happening.
When I search in Help and Support Center, no results are returned for the Microsoft Knowledge Base. I know this worked in the past (though how long ago, I have no idea). The option to search the Knowledge Base is checked. There are no other system problems to indicate corrupt system files. I've searched the web but haven't found anything yet that seems to apply. I'm reluctant to run a full SFC scan or repair the entire Help and Support feature since all other options appear to be working.
I am unable to start the help and support center, I have viewed the previous posts and tried the solutions, to no avail I have carried out a repair install of Xp from the original cd, but still nothing If I have Task manager open when initialising Help and Suppot the following occurs Helpctr.exe runs, HelpSVC.exe runs then after about 2 seconds Helpctr.exe disappears. Ramesh MS-MVP wrote, run the following commands
helpctr -regserver regsvr32 itss regsvr32 hhctrl.ocx regsvr32 jscript all were successful apart from helpctr -regserver, which generated nothing.
i am on an XP operating system on a dell. everytime one of the users logs off, we get the window that says "ending program sprtcmd.exe", and then we have to go and end program manually every time we log off. i read a similar post on here where someone was having that problem, and was told it was related to the dell support center, and they were advised to uninstall it. i tried to uninstall the dell support center, and this message pops up: "Error 1306. Another application has exclusive access to the file c:/Documents and settingsBarbLocal SettingsApplication DataSupport SoftDell Support CenterBarbstate logssprtcmd.log. Please shut down all other applications then click Retry"
It will not let me click retry, i have to close out the little window or hit cancel, then it goes through a little more of the "windows configuring", and then i get a little window for "add or remove programs" that says "fatal error during installation" and then that's that. it won't let me uninstall the program! i know this isn't a major problem or anything, but still having to manually click that window everytime i log off is quite aggrivating.
for whatever search term that i entered within the help and support center, it gets me 0 results just under the ms knowledge base area, even though i have that search option set and i'm conected to the internet. How could this be?
First off help and support message, when clicked on would not open because it could not find helpctr.exe file in binaries. I have fixed that and started svc service but now when I click on help and support the hour glass flickers but nothing opens. It is not a registry problem because app paths are correct and svc service is started...Why isnt the center coming up on screen?
A colleage has experienced a trojan named 'Killreg'. The trojan has been cleaned but there now is a problem with Windows Help and Support (caused by the Trojan or not, I don't know). The Help and Support program runs but the Help and Support service is not running and not present in the Services list. Does anyone know how to initiate this service please.
I recently installed Counter Spy Spyware software on my computer and I am no longer able use the help and support function in windows XP. When you clidk help and support the program freezes up.
I had a major crash and had to reinstall my Windows XP SP2, so I have had to reinstall most of my programs. Now whenever I load Excel, it takes a minute to "install excel features". I would think one install of whatever features it is installing would be sufficient. Why does it keep installing the same features and how can I get it to quit doing this?I am using Excel 2003 on a Gygabyte GA-8IEX mother board with a Pentium IV 2.53 cpu.
I do not show the Security Center Icon in the Control Panel. I can go to the Security Center by going to All Programs, Accessories, System Tool, route. How can I add Security Center to Control Panel?
I deleted my Content.IES folder a long time ago (like a year ago) and I can't get it back. Will somebody please tell me how to get it back cause without it I can't use Java stuff. Please don't tell me I have to reformat cause I can't do that. I have no disks to do so. I tried going to Temporary Internet Files and creating a folder but it wont let me, nor will it let me move a folder in it.
I'm not sure exactly what brought this on since this is a nearly fresh install of windows, but I have had a problem accessing any web content with internet explorer except for the web itself (thanks to firefox). This means, Help files, Windows update, web forms, and many other features are completely unusable. Whenever I acess any kind of content through IE or it's engine embedded in windows, instead of displaying the HTML I am prompted to download it (open/save dialogged) this is a serious problem and I dont want to re-install windows yet again but it looks like I might have to if things keep going this way.. any help? I havnt been able to find a single mention of this problem on google
I have a report regarding a couple of high risk temporary internet files that are supposedly located inside certain content.ie5 folders, but those particular folders aren't showing up in any of the user profiles of this system.How do I locate them? I've done a normal search for folders named content.ie5 with 8 folders showing up, but none show the number-letter folders listed on the report. I've done a search in the XP registry and even the content.ie5 folders don't appear anywhere. Tried doing a search on just the number-letter subfolders mentioned and still nothing.I have all files and folders not hidden, including subfolders, but obviously XP ignores that direction with regard to these 'history' or 'temp int files' folders.The report came from SpyDoctor on a trial run prior to purchasing the program, so it can't remove them without purchase/registration. I've been able to remove all others listed in the report manually but not these entries because I can't locate them anywhere. If they don't show up anywhere, how does spydoctor find them?
Somehow or other, I've lost the ability to show web content on my xp pro desktop. In particular, I'd like to show some photos, but the desktop->properties->desktop->custom->web list has no effect at all.
I installed active content from the web a few days ago and can't figure out how to delete it. It was a countdown I got off a website and put on my desktop. I've tried everything I can think of to get it off my desktop, but it won't move.
I have a problem with a virus/trojan in the folder Temporary Internet Files/Content.IE5 and Norton cannot remove it. When I go to symantec removal instructions it explains that I should to a scan in safe mode, I do it, but Norton does not find anything
I am trying to figure out how to add changing content to my background. I decided to use the Web option in the customize desktop area of the display settings. I made two test attempts trying different things out to see if it would do what I wanted. I had no trouble and so I went ahead and made my image. Now when I went to add the actual image in it let me, but wouldn't save the changes after I logged off. It works fine while I am still logged in, but as soon as I log off my changes are gone. So I thought that maybe there was a limit on how many items I could have in the list at any given time. I had no need for my test objects, so I deleted them from the display control panel. Now for the surprise - Those changes don't save either. After I log off the test objects are restored. I now thought that maybe it was some kind of safety feature so you don't remove it by mistake. I went through and found where the registry keys for it were located and deleted all of them. This only effected my current session - After I logged off, the test ones are put back and my actual one is removed, from both the control panel and the registry.
