A colleage has experienced a trojan named 'Killreg'. The trojan has been cleaned but there now is a problem with Windows Help and Support (caused by the Trojan or not, I don't know). The Help and Support program runs but the Help and Support service is not running and not present in the Services list. Does anyone know how to initiate this service please.
View 2 RepliesI'm working on my Father In Laws' computer, and for some reason, we can't open his Help and Support Center. I have searched everywhere to find the right path to get to it, and no luck. It worked recently, but it's gone now. I have gone through the Services.msc looking for anything that may be disabled that would effect it, but nothing so far.
View 3 Replies View RelatedI've noticed when I access the Help and Support Center - Start/ Help and Support in Windows XP, next to "Did you know?" it says it was last updated on Monday, December 20, 2004. I'm just curious as to what the date is on other XP users system.
View 14 Replies View RelatedI am unable to open the Help and Support Center in XP (Home) I recently installed and ran a registry cleaner.
I am unable to restore to an earlier setting either from system restore or the registry cleaner's back-up I have looked in microsofts KB, articles 888018 & 555329 to no avail. The value data of the following key
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp PathsHELPCTR.EXE is C:WINDOWSPCHealthHelpCtrBinariesHelpCtr.exe which appears to be correct I believe the program tries to run but task manager never shows it. I get no error messages at all
Recently I've "discovered" that Help and Support gives me an error when I try to run it.This is the error:
View 2 Replies View RelatedI can't get the Help & Support Center and Search functions to load. In addition Users in Control Panel will not load.
View 8 Replies View Relatedcan't access help and support from start menu or browser and receive error message (windows can not open help and support because a system service is not running. to fix this problem, start the service named "help and support'). i tried using my dimension resourse cd to no end. what am i missing?
View 3 Replies View RelatedI was using Excel and tried to access the help screen, a gray window opened with no content. I had the Office XP installation disk "repair" the installation. there was no change. I tried MSWord. Help screen was same as in Excel - blank. I then tried to access Help and Support Center from the Start Menu. It would not open. I solved the probem by running the restore tool from the System Tools folder and setting the machine back to a time 1 week earlier, but I have no idea what would cause this issue. My machine uses ZoneAlarm Pro, Norton Anti-Virus, Sunbelt CounterSpy and is behind a router so I don't think it was the result of a malicious program.
View 6 Replies View RelatedI tried to access my Help & Support Center link from the startup menu, and the following message comes up:
Windows cannot find 'helpctr.exe. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.
I have upgraded my dell dimension 2400 from XP Home to XP Pro, when I open XP's Help and Support Center I know it is suppossed to give you links in the DID YOU KNOW? section, but mine won't do that I just get the message saying: "When you are connected to the Internet, this area will display links to timely help and support information. If you want to connect to the Internet now, start the New Connection Wizard and see how to establish a Web connection through an Internet service provider." I have done everything I know but it still won't show the links and I am connected to the internet by an always on DSL connection.
View 9 Replies View Relatedi've tried every button, tab, link, place, used Search, check my installation disc but can not get Help & Support Center to open up! it's as if it has just disappeared from the system even though it's listed all over. In the Dell Solution Center it looks like this: Help and Support Find answers to your questions, troubleshooting information, and help performing tasks in the Help and Support Center. but won't open! it won't open from the Help tab at top of page!
View 1 Replies View Relatedthe Help and Support service wasn't displaying, but I ran a registry fix to correct the problem. Now when I go to Start and click Help and Support Center, nothing happens. I opened up the task manager and what happens is the process "Helpctr.exe" appears, but then it disappears. I have reinstalled Help and Support several times from my Windows disk, but it keeps happening.
View 5 Replies View RelatedWhen I search in Help and Support Center, no results are returned for the Microsoft Knowledge Base. I know this worked in the past (though how long ago, I have no idea). The option to search the Knowledge Base is checked. There are no other system problems to indicate corrupt system files. I've searched the web but haven't found anything yet that seems to apply. I'm reluctant to run a full SFC scan or repair the entire Help and Support feature since all other options appear to be working.
View 6 Replies View RelatedI am unable to start the help and support center, I have viewed the previous posts and tried the solutions, to no avail I have carried out a repair install of Xp from the original cd, but still nothing If I have Task manager open when initialising Help and Suppot the following occurs Helpctr.exe runs, HelpSVC.exe runs then after about 2 seconds Helpctr.exe disappears. Ramesh MS-MVP wrote, run the following commands
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
all were successful apart from helpctr -regserver, which generated nothing.
i am on an XP operating system on a dell. everytime one of the users logs off, we get the window that says "ending program sprtcmd.exe", and then we have to go and end program manually every time we log off. i read a similar post on here where someone was having that problem, and was told it was related to the dell support center, and they were advised to uninstall it. i tried to uninstall the dell support center, and this message pops up: "Error 1306. Another application has exclusive access to the file c:/Documents and settingsBarbLocal SettingsApplication DataSupport SoftDell Support CenterBarbstate logssprtcmd.log.
Please shut down all other applications then click Retry"
It will not let me click retry, i have to close out the little window or hit cancel, then it goes through a little more of the "windows configuring", and then i get a little window for "add or remove programs" that says "fatal error during installation" and then that's that. it won't let me uninstall the program! i know this isn't a major problem or anything, but still having to manually click that window everytime i log off is quite aggrivating.
for whatever search term that i entered within the help and support center, it gets me 0 results just under the ms knowledge base area, even though i have that search option set and i'm conected to the internet. How could this be?
View 14 Replies View RelatedFirst off help and support message, when clicked on would not open because it could not find helpctr.exe file in binaries. I have fixed that and started svc service but now when I click on help and support the hour glass flickers but nothing opens. It is not a registry problem because app paths are correct and svc service is started...Why isnt the center coming up on screen?
View 3 Replies View RelatedI recently installed Counter Spy Spyware software on my computer and I am no longer able use the help and support function in windows XP. When you clidk help and support the program freezes up.
View 2 Replies View RelatedI have been having an ongoing problem in being able to install programs (diskeeper and Symantec) after I have downloaded them. Their advice to me has been to double click the "Event Log" in my Services list and set it to automatic. I have just realized that the title, "Event Log" does not exist in my list and I think that may be my problem. Recently, I upgraded my Windows XP Pro from a pirated version by paying for and installing the Genuine Windows XP Pro version. I had then installed SP2. I wonder if in all of this I have lost the Event Log heading and if anyone can tell me how I can get it back.
View 9 Replies View RelatedMy printer won't work and when I try to diagnose the situation I get message that says, "Windows cannot open Help and Supprt because a system service is not running. To fix this problem, start the service named 'Help and Support'". How do I do this?
View 4 Replies View RelatedAfter I installed Service Pack 2, on startup showed Security Center. It said "The Security Center is currently unavailable because the "Security Center" service has not started or was stopped. Please close this window, restart the computer (or start the "Security Center" service), and then open the security center again.
I launched services.msc, changed to automatic (it was disabled), and started it. After reboot everything went back to "normal" - it was disabled, stopped. I know I can do this procedure every time I want to work on my computer, but this is not what I want. I have Norton Internet Security 2007; no other anti-virus software or firewall installed.
Just received a used Dell computer running XP Media Center Edition. Trouble is, no updates for SP 2 were ever installed. Where on earth do I begin??? I went to windows update page, and it said there was one critical update. Tried to download it and kept getting an error message.I'm not really all that computer literate, and have no idea where to begin ! I even get an error message when I go to my Control Panel.
View 11 Replies View RelatedI downloaded it and decided to install But the computer froze near the end and I had to crash it down
It took ages to re start and said it was unstable and to delete it from Add Remove programs
Went to do this and it showed me a long list of programs that would not work if I did
Is there an easy way to reset all of the services under services.msc back to their default settings?
View 1 Replies View RelatedOutlook Express folder list and Contacts list are not showing. I've walked her through the process of clicking on View at the top of the Outlook Express Interface and setting the Layout items so that her Contacts and Folder list should be on the screen, but they are not. I've tried everything I can think of to rectify the situation and I've run out of options. The way it is without her folders list she cannot access her deleted folder and her sent folder and cannot delete anything from those folders. Is there anything else I can do to bring up those her contacts list and her folders list?
View 5 Replies View RelatedMy friend is getting the above message when trying to boot up he has xp home. I cannot get into the bios or safe mode. There are 2 options press f1 to continue or del for setup neither works because the keyboard does not work. I have tried a keyboard that I know works and get the same message. His dvd rw drive is also not working but that is nothing to do with this problem its never worked for a while even before this problem. It is computer made by tiny which went out of business, he has a reload disc but with the drive not working cant use it. Unless I can get hold of my sons usb external rw drive which I will try to do tomorrow. I dont know if it will work though as the computer is not going very far into the post. I have to put the reload disc in whilst attempting to boot up. I am thinking this could be a hardware problem,He had problems with his ps/2 ports a while back so his keyboard is connected by a usb to ps/2 adapter.
View 9 Replies View RelatedWe are using a LapTop with XP Home installed and SP2. I have been doing my best to clean a friends pc and speed things up. To date things have been going well and improvements have been noticeably made with the help of reading through several forums, sites and through my own experience. However, the issue I have at the moment is with several programs (which were pre-installed along with XP by the store who sold this Laptop) and in that there are NO uninstallers present. Not in Add/Remove, not in the Start-programs listing or in their respective folders. So, how does one remove these programs!? Some of these programs which I have seen at some sites as being recommended to have removed are `Sonic Update manager`, Sonic Record Now` and `Smart Hobby` etc. note: These programs and several others are not needed by the user of this pc.
I am under the impression that the only way to remove these programs is by deleting their respective folders and all traces within C drive and other drives (if utilised) and then editing the registry. Editng the registry is fine, though not all programs could be found there. Due to perhaps using different names in the reg as compared to their files in the folders. Also some reg files may be used with other software made by the same company but this I do not know. It becomes even more difficult as this pc is in another language in which I am not fluent. At all. I have seen snippets of information through this site surrounding my issue although nothing directly answered. Perhaps someone has an answer now that may help me solve this which would be great news.
i have just built a new system from some old parts of mine and some new ones which i bought, it boots fine etc. So i boot up my windows xp disc and it runs, i press enter for setup, f8 to accept agreement, then press c on the unpartitioned space to create a partition on my new hard disk, then it formats the disk, loads a load of files up and saves them, then it says that the 1st part of setup is complete and the computer will now reboot, after that setup is supposed to resume,
However it loops back to the start of the setup and i have to agree the EULA again and then if i select to install again on the now partitioned space it says i cannot create windows there as there is already a windows present, so i tried reformatting and creating a new partition and it comes up to the same part saying setup will resume after the reboot but it goes right back to the start again.
I do not show the Security Center Icon in the Control Panel. I can go to the Security Center by going to All Programs, Accessories, System Tool, route. How can I add Security Center to Control Panel?
View 1 Replies View RelatedAt boot there is an option that says" Pleas select operating system to start: Microsoft Windows XP Home Edition 27, 26, 25 secs....Microsoft Windows XP Home Edition There is only one, ONE partition on the drive. There is no other CDs present. I can only assume that Windows saw that CD in the drive & saw it as another OS. how do I remove the option for the non-existent XP? & how to I lower the time from 30 secs to 5 secs or eliminate this selection screen?
View 2 Replies View RelatedAt boot there is an option that says" Pleas select operating system to start: Microsoft Windows XP Home Edition 27, 26, 25 secs....Microsoft Windows XP Home Edition There is only one, ONE partition on the drive. There is no other CDs present. I can only assume that Windows saw that CD in the drive & saw it as another OS. how do I remove the option for the non-existent XP? & how to I lower the time from 30 secs to 5 secs or eliminate this selection screen?
View 3 Replies View Related