Help & Support Center - Connect To The Internet
Jul 21, 2005
I have upgraded my dell dimension 2400 from XP Home to XP Pro, when I open XP's Help and Support Center I know it is suppossed to give you links in the DID YOU KNOW? section, but mine won't do that I just get the message saying: "When you are connected to the Internet, this area will display links to timely help and support information. If you want to connect to the Internet now, start the New Connection Wizard and see how to establish a Web connection through an Internet service provider." I have done everything I know but it still won't show the links and I am connected to the internet by an always on DSL connection.
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Apr 22, 2006
I'm working on my Father In Laws' computer, and for some reason, we can't open his Help and Support Center. I have searched everywhere to find the right path to get to it, and no luck. It worked recently, but it's gone now. I have gone through the Services.msc looking for anything that may be disabled that would effect it, but nothing so far.
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Aug 23, 2005
I've noticed when I access the Help and Support Center - Start/ Help and Support in Windows XP, next to "Did you know?" it says it was last updated on Monday, December 20, 2004. I'm just curious as to what the date is on other XP users system.
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Sep 16, 2005
I am unable to open the Help and Support Center in XP (Home) I recently installed and ran a registry cleaner.
I am unable to restore to an earlier setting either from system restore or the registry cleaner's back-up I have looked in microsofts KB, articles 888018 & 555329 to no avail. The value data of the following key
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp PathsHELPCTR.EXE is C:WINDOWSPCHealthHelpCtrBinariesHelpCtr.exe which appears to be correct I believe the program tries to run but task manager never shows it. I get no error messages at all
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Nov 10, 2007
Recently I've "discovered" that Help and Support gives me an error when I try to run it.This is the error:
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Mar 11, 2005
I can't get the Help & Support Center and Search functions to load. In addition Users in Control Panel will not load.
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Dec 3, 2008
can't access help and support from start menu or browser and receive error message (windows can not open help and support because a system service is not running. to fix this problem, start the service named "help and support'). i tried using my dimension resourse cd to no end. what am i missing?
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Jul 25, 2005
I was using Excel and tried to access the help screen, a gray window opened with no content. I had the Office XP installation disk "repair" the installation. there was no change. I tried MSWord. Help screen was same as in Excel - blank. I then tried to access Help and Support Center from the Start Menu. It would not open. I solved the probem by running the restore tool from the System Tools folder and setting the machine back to a time 1 week earlier, but I have no idea what would cause this issue. My machine uses ZoneAlarm Pro, Norton Anti-Virus, Sunbelt CounterSpy and is behind a router so I don't think it was the result of a malicious program.
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Sep 3, 2005
I tried to access my Help & Support Center link from the startup menu, and the following message comes up:
Windows cannot find 'helpctr.exe. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.
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Aug 9, 2005
i've tried every button, tab, link, place, used Search, check my installation disc but can not get Help & Support Center to open up! it's as if it has just disappeared from the system even though it's listed all over. In the Dell Solution Center it looks like this: Help and Support Find answers to your questions, troubleshooting information, and help performing tasks in the Help and Support Center. but won't open! it won't open from the Help tab at top of page!
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Aug 6, 2007
the Help and Support service wasn't displaying, but I ran a registry fix to correct the problem. Now when I go to Start and click Help and Support Center, nothing happens. I opened up the task manager and what happens is the process "Helpctr.exe" appears, but then it disappears. I have reinstalled Help and Support several times from my Windows disk, but it keeps happening.
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Aug 25, 2007
When I search in Help and Support Center, no results are returned for the Microsoft Knowledge Base. I know this worked in the past (though how long ago, I have no idea). The option to search the Knowledge Base is checked. There are no other system problems to indicate corrupt system files. I've searched the web but haven't found anything yet that seems to apply. I'm reluctant to run a full SFC scan or repair the entire Help and Support feature since all other options appear to be working.
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Sep 18, 2005
I am unable to start the help and support center, I have viewed the previous posts and tried the solutions, to no avail I have carried out a repair install of Xp from the original cd, but still nothing If I have Task manager open when initialising Help and Suppot the following occurs Helpctr.exe runs, HelpSVC.exe runs then after about 2 seconds Helpctr.exe disappears. Ramesh MS-MVP wrote, run the following commands
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
all were successful apart from helpctr -regserver, which generated nothing.
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Oct 4, 2008
i am on an XP operating system on a dell. everytime one of the users logs off, we get the window that says "ending program sprtcmd.exe", and then we have to go and end program manually every time we log off. i read a similar post on here where someone was having that problem, and was told it was related to the dell support center, and they were advised to uninstall it. i tried to uninstall the dell support center, and this message pops up: "Error 1306. Another application has exclusive access to the file c:/Documents and settingsBarbLocal SettingsApplication DataSupport SoftDell Support CenterBarbstate logssprtcmd.log.
Please shut down all other applications then click Retry"
It will not let me click retry, i have to close out the little window or hit cancel, then it goes through a little more of the "windows configuring", and then i get a little window for "add or remove programs" that says "fatal error during installation" and then that's that. it won't let me uninstall the program! i know this isn't a major problem or anything, but still having to manually click that window everytime i log off is quite aggrivating.
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Jun 24, 2008
for whatever search term that i entered within the help and support center, it gets me 0 results just under the ms knowledge base area, even though i have that search option set and i'm conected to the internet. How could this be?
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Jul 14, 2008
First off help and support message, when clicked on would not open because it could not find helpctr.exe file in binaries. I have fixed that and started svc service but now when I click on help and support the hour glass flickers but nothing opens. It is not a registry problem because app paths are correct and svc service is started...Why isnt the center coming up on screen?
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Aug 31, 2005
A colleage has experienced a trojan named 'Killreg'. The trojan has been cleaned but there now is a problem with Windows Help and Support (caused by the Trojan or not, I don't know). The Help and Support program runs but the Help and Support service is not running and not present in the Services list. Does anyone know how to initiate this service please.
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Jun 22, 2005
I recently installed Counter Spy Spyware software on my computer and I am no longer able use the help and support function in windows XP. When you clidk help and support the program freezes up.
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Aug 6, 2008
I'm setting up my friends home network. They have 2 PCs connected via ethernet and one laptop on wireless. The router is a wireless router / modem from 2wire. PC number 2 and the laptop both connect with no issues. PC number 1 is weird though. I can go to 192.168.1.254 and it opens up the router system page and I can go through and change and view settings. However when I try to go to any websites it immediately goes to "Internet Explorer cannot display the webpage." I have tried netscape and the iTunes store and nothing can connect to the web. I have linux ubuntu on a Live CD and I can boot from that and it connects to the internet just fine.
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Nov 19, 2006
After long periods of my internet connection being idle (2+ hours usually), all programs requiring internet access are unable to connect. By idle I mean I leave to run some errands with no programs other than Zone Alarm running. My DSL modem still has all lights flashing and active. There are a couple other scenarios where this occurs as well. Ex. I'm playing WoW for extended periods but not using the internet through any other program, then upon alt-tabbing no other applications are able to connect to the internet even though WoW is still connected and functioning. Rebooting the router/modem doesn't fix it, but rebooting the comp does.
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Nov 17, 2006
i accidently deleted my temporary internet files folder - now i can not connect to the internet - what can i do to fix this problem?
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Aug 13, 2005
do internet users get assigned a unique ip address everytime you connect to the internet? and what is the difference between a ip address and a mac address? different types of a networks?
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Sep 6, 2005
I am using the Microsoft firewall and Spy Sweeper for MSN, with up-to-date definitions and a recent sweep.Today when I signed in online,the Connection Center had a pop-up and asked if i wanted a security check.It wouldn't take "no" for an answer.When I took the security check the Connection Center said it couldn't find my access numbers, and this prevented me from going online
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Nov 21, 2009
for some reason the wireless network connection doesn't allow me to share internet connectionthe 1394 connection lets me share it, but then the wireless network connection goes down and i have no is windows media center XP home edition capable of having shared internet connection?
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Apr 29, 2005
I am on a cable modem running W2K pro sp2 on a Dell 4400. My cable modem checks out OK as well as my ethernet card. There are no viruses or spyware in the computer as I checked that today. I've been thru level 2 tech support with my ISP and they are saying that the problem lies within the computer. When I open my browser I get the error msg page cannot be displayed and I cannot access any web page
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Nov 5, 2009
my computer crashed and I reinstalled windows xp then used the duracom recovery disc. Now i can't connect to internet,they tell me to copy drivers to disc, but don't understand how to do this or what to download to disc to reinstall to my other computer
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Jul 16, 2009
I have Windows XP SP3 and I did some updates two days ago: I allowed a java update that was hanging around in my lower tray for a couple weeks, updated my adobe to the latest version and I updated to Internet Explorer 8. After having IE8 for less than 24 hrs, my husband and daughter said they didn't like it, so I did a system restore to three days ago and now I can't connect to the internet at all. From the small amount of research I've been able to do here at work, it seems that once you download IE 8 you can't revert back to a previous version? Could anyone tell me if that's true? I can't even open the internet options tab from the control panel to see if there is a settings problem.
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Dec 18, 2009
i am having trouble connecting to the internet on my xp pro. i am using a wired connection and it detects the connection and connects but then it crashes right away and error message pops up and it asks me to submit a report
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Sep 3, 2007
Upstairs, I have a desktop and a laptop. They are connected to my wife's computer, downstairs, via wireless. Both my wife's downstairs computer and my laptop, upstairs, will connect to the internet just fine, but the desktop will not, even though it shows that there is a strong signal being received. I am running Windows XP Pro, version 2002, with SP2. The computer has an AMD Athlon chip. It used to be a Tiny computer, but after having a major meltdown, about two years ago, I took it to a repair shop, and they installed an ASRock I/O K7S41/K7S41GX motherboard, as well as a new power supply, so I don't really know what to call my computer, now. I guess it's just sort of a mongrel, Heinz 57 Variety.
I have tried using System Restore, but it won't allow me to restore to a former point, no matter how far back in time I go. I started it up in safe mode, then ran AVG, but no viruses were found. When I go to Control Panel, then "Network Connections," it shows that the wireless network is up and running. Even so, I tried repairing the network, by right-clicking on "Repair," but got the following message: "Windows could not finish repairing the problem, because the following action could not be completed: Failed to query TCP/IP settings of the connection. Cannot proceed. For assistance, contact the person who manages your network." Unfortunately, that person is me, who is totally clueless
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Nov 17, 2007
I formatted my pc, and when I go to My Network Places->Add a network place or set up a home or small ofice network, nothing happens and I cannot connect to the internet.I dont see the internet icon on my tool bar
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Oct 13, 2006
Trying to connect my uncles's pc to the 'net, with no success. pc config is as follows: windows xp home sp1
celeron 2.4ghz 224mb ram conexant soft 56k internal modem trying to connect to the 'net via tesco isp, device manager shows modem connected to com 3, only com3 dosen't show in the ports section of device manager. the problem is the modem tries to dial but then a box pops up with cant detect dial tone( phone line working correctly) the computer says the port is already in use(?). the modem fitted is the second one i've tried, with no success.
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