Cant Able To Run Virus Scanner, Open Microsoft Support Sites
Jan 4, 2006
Its all started when the malware paytime.exe attacked my pc. It turned off my firewall(SP2 Firewall), real-time virus scanner(Trend microoffice client,not using its firewall, provided by my service provider). With the help of hijackthis, spybot and ewido and also the interent , able to delete paytime.exe and its related files.To this I entered in safe mode. Now I am able to control my firewall. Thats the only success BUT when I click nvmixer.exe in my taskbar, it shows visual C++ runtime error and my virus scanner is saying that officescan client has not started. So in control panel I entered in administrative tools and tried manually to start real time scan process but I failed again. It shows cannot start this process in safe mode.
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Jan 4, 2006
when the malware paytime.exe attacked my pc. It turned off my firewall(SP2 Firewall), real-time virus scanner(Trend microoffice client,not using its firewall, provided by my service provider). With the help of hijackthis, spybot and ewido and also the interent , able to delete paytime.exe and its related files.
I am able to control my firewall. Thats the only success BUT when I click nvmixer.exe in my taskbar, it shows visual C++ runtime error and my virus scanner is saying that officescan client has not started. So in control panel I entered in administrative tools and tried manually to start real time scan process but I failed again. It shows cannot start this process in safe mode.The same thing is repeated for other processes like error reporting etc. I am booting in normal mode only but its showing cant run in safe mode.
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Aug 2, 2009
when out of no where, I received those weird progams on my PC which are those fake Virus scanners and such. i then deleted it from the source, and ran my Nortan scan and my spysweeper, and they found nothing wrong with my pc. Now, the PC will NOT let me go to "important" sites. For example, Bank of America, Paypal, anti-virus sites, Ebay, etc. But will let me go to sites like Myspace or forums. I had my favs on my toolbar as tiles so its easier to access them, i had about 10 of them, and now only 5 remain after the whole thing happened, and the 5 that were removed were "important" sites. Almost every thing on my tool bar was removed, including File, Edit, View, Tools, and such. My search engine is still displayed though.
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Apr 5, 2007
I'm really clueless as to my next, step possibly a re-install of windows, i have a laptop and another PC both networked to my PC using crossover cables. 2 network cards in my computer bridged and ICS shared over the bridge. Both can access the internet with no problems using internet explorer, MSN etc. open web pages using Internet Explorer or Firefox sign into msn has once or twice since this problem started I have scanned with ad-aware and norton 2007 both up to date, found some things and fixed them but still not working.
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Feb 19, 2007
I'm having problems getting my wizard to come up when I use my card reader or if I put in a cd. I use to get the options in a box to read files, play , or to transfer photos. Now I don't get that option. I think it may be a file missing in my regestry.
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Aug 21, 2005
I was firefox which i find SO much better then IE. I was kept IE just
in case but set firefox as my default browser. However when i select
links like windows update and many other 'Microsoft' links it always
uses IE. Is there a way to force it to use firefox unless IE is manually
opened?
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Sep 1, 2005
when I transfer my digital images from my camera to my PC (XP Serv.. pack 2) I use the built in transfer program which appears to be titled Microsoft Scanner and Camera wizard. It worked well for awhile.Is there a program setup key where I can check settings for the software? I used to be able to simply type in new file name and it would put the new folder in "My Picture folder" not anymore, have to a lot manually.The pgm also seems to reproduce the pics each time I click a photo change it etc, and I end up with up to 10x the number of pics all duplicates!. this is hard to explain to a fairly new user with digital cameras.
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Dec 26, 2005
i turned on my computer today and this error thing pops up.. it says
Runtime Error!Program C:WINDOWSExplorer.exeThis application has requested the runtime to terminate it in a unusual way.Please contact the applications support team for more informationi dont know what the suport team is. and whenever i click ok all my icons go away for 5 seconds then show back up and it pops up again. and it keeps going from there.
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Nov 20, 2007
My AVG c scanner says that it has identified TrojanhorseGeneric9.SBP 8ACFY virus. on several days in November. It says its in the virus vault. I do not understand whether my computer is at risk or is it as simple as emptying the virus vault ?
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Feb 2, 2007
I am trying to install XP on my 2000 but it says: Windows XP Setup does not support upgrading from Microsoft Windows 2000 Professional to Microsoft Windows XP Professional.Setup cannot continue.Do i have to reformat my HD? Do i have to reinstall everything on my HD some stuff i dont have the cd any more.Like Office 2003.
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Jun 24, 2008
for whatever search term that i entered within the help and support center, it gets me 0 results just under the ms knowledge base area, even though i have that search option set and i'm conected to the internet. How could this be?
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Mar 28, 2005
My Computer is running slow. I have Ad-Aware Se, Spybot 1.3, and for a virus Scanner, i have AVG. i need someone to help me to speed this computer.
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Apr 12, 2006
I want that acp Convert changed back to Folder. How do I do it, Microsoft had NO support.
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Jul 26, 2005
I have a need for transfering file sizes that exceed most ISP limitations.
These transfers would be between 4-5 individuals to start. I am considering
the FTP protocol. Can anyone recommend good host sites (I am looking at GoDaddy.com and a couple of others) plus what is a good program to prepare and send/receive these files? Another problems is the amount of spam/virus filters now being put in place almost everywhere. Our tranfers will xontain some .exe files and that causes most of these filters to declare them a virus or at least suspicious.
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Jan 14, 2005
I cannot open (never ever could) ANY .TK in IE or FF. I used to be able to access all those listed but the .tk, until a few days ago those meetthe1337 sites and ALL bitedesigns stopped loading. please help! i moderate those meetthe1337 forums and really need to be able to access them!
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Apr 22, 2006
I'm working on my Father In Laws' computer, and for some reason, we can't open his Help and Support Center. I have searched everywhere to find the right path to get to it, and no luck. It worked recently, but it's gone now. I have gone through the Services.msc looking for anything that may be disabled that would effect it, but nothing so far.
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Jan 15, 2009
Suddenly my documents folder opens when I log on to my machine. I checked all Startup folders for a shortcut to My Documents but found none. I followed the instructions on kb899865 but everything was as it should have been. I then checked for the trojan �spyware.dlder with MalwareBytes Anti Malware and found nothing. Spyware Blaster also found nothing. About the same time I found I was unable to open help and support, when I tried to correct that I continue to get the message that pchdt_w3.cab can not be found. It is not on C or the Windows install disk or SP2 disk. I am really stuck. While it is possible to close the folder after booting it is a pain and I would like to get things operating as they should be. I am running XP Pro. w/sp2.
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Aug 9, 2005
i've tried every button, tab, link, place, used Search, check my installation disc but can not get Help & Support Center to open up! it's as if it has just disappeared from the system even though it's listed all over. In the Dell Solution Center it looks like this: Help and Support Find answers to your questions, troubleshooting information, and help performing tasks in the Help and Support Center. but won't open! it won't open from the Help tab at top of page!
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Jan 23, 2009
Having major problems with my Laptop. Sometimes unable to open a window, redirected to unknown sites, inundated with pop-ups, unable to uninstall Microsoft Office 2003. Now I am unable to use my wireless connection.
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Sep 5, 2006
When I open up the Wizard and click "next", it goes to the "options" screen, but when I click on "custom setup" or "next" (again) I get an error message that says "Error: An error occurred while setting scanner preferences. If the scanner is being used [which it isn't], wait for it to complete the task, and then try again."I'm using a Dell Dimension E510 with a Dell AIO 942.Please help, if at all possible. I've downloaded some file recovery programs, but have since removed them. I don't know what else could be interfering here.
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Jul 14, 2008
First off help and support message, when clicked on would not open because it could not find helpctr.exe file in binaries. I have fixed that and started svc service but now when I click on help and support the hour glass flickers but nothing opens. It is not a registry problem because app paths are correct and svc service is started...Why isnt the center coming up on screen?
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Jul 20, 2009
My printer won't work and when I try to diagnose the situation I get message that says, "Windows cannot open Help and Supprt because a system service is not running. To fix this problem, start the service named 'Help and Support'". How do I do this?
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Sep 9, 2005
Is there any reason the hosts file should not block sites properly?Certain sites I have put in there aren't being blocked, and this is a problem. Also, does it only block the major site (just the www.badsite.com) and not all subdomains of that? (for example "signup.badsite.com")
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Dec 19, 2008
I was able to open the windows it self but the problem is i can't open any program most of the time. i did virus scan system mechanic thingy but still it wont let me open a program. but 1 suspicious thing ive noticed is that is happening when im turing the internet on. Inspiron 530 with 4 gb mem quadcore processor, belkin n adapter wondows xp.
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Jan 3, 2009
One of the kids downloaded rapid antivirus and it's screwed everything up. I've managed to get rid of therapid AV, but it looks like I've got some malware/adware of some sort running. Attempts to get to symantec, mcaffee, avg, etc give site not available results in IE 7 - includes techguy.org!!!!, but non-"fixit" sites like google and everything else in the world I can get to. Every few clicks, the url is redirected to an ad site. I've run adaware and trendmicro which found Troj_vg_fcx and removed it, but the problem persists.
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Jan 15, 2009
i am having a couple of problems my help and support will not work say system service not running , i have some copy disks that you have to go to my computer and open the cd drive but all i get when i try to open it there is a key next to it saying safe mode and it will not open.
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Sep 1, 2005
I cannot open any microsoft owned pages, such as www.msn.dk, www.msn.com,
www.microsoft.com, www.windowsupdate.com, www.windows.com or any other - on
my other pc.I've had this problem for a few weeks and it persists even in firefox.
I just formatted my c: and reinstalled winxp, and still the problem persists.
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Dec 21, 2005
I can open microsoft word, but not able to open any of the .doc file on my computer. I have XP OS.
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Jan 11, 2005
I go into Word, Excel, etc. after about 15 seconds it tells me that Word has encountered a problem and that it needs to close. I can't do anything. Print, open attachments, start on a new doc, anything
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Jan 6, 2009
Iam anable to open any MS websites either with IE7 or FireFox. Able to open other websites. I have tried adding "s"to the "http"protocol,but no luck. Then went to internet options and unticked the "tsl"option in Advanced tab,again no luck! Thus iam not able to manually download updates.The XP pro has SP2 and SP3 installed. All the drivers are in place.To add to my woes ,SAS PRO and MBAM are not getting updates too!To survive i have installed AVG 8 Anti-virus and it too is not getting updated! I have turned off the windows firewall and the Comodo Firewall Pro. The KIS 2009 disk is not installing as it is not being accessed by the dvd drive( please see my post in "General security"). When i run the diagnostic tool--i get the message that the PC is unable to access the FTP and the http and https are fine!Please ask for any further info' which i've failed to mention
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Oct 8, 2008
I am unable to open any hyperlink or any website that is contained in my microsoft outlook email.I get the following error messages.
"Windows cannot open this file. Windows needs to know what program created it"
It gives me two choices: 1. use the web to find the program that created it or 2. select from a list. None of these options work. I hope that someone can help solve this problem as I am now unable to open any link or web contained in the email.
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