Windows 7 Keyboard Does Not Work But Mouse Does
Apr 27, 2011
Shortly after installing the latest intellipoint drivers suggested by Windows 7 along with several other updates from windows update, my Microsoft Keyboard stopped working after windows boots up. The mouse works fine but the keyboard does not.The keyboard doesn't respond AFTER windows starts but works fine in BIOS. I can boot to safe mode using F8 but then the keyboard stops working once Windows prompts me to logon.I can even use the sleep mode button on an alternate keyboard (Logitech) I tried later just to debug the problem to put the computer to sleep but the keys to log on aren't responsive.The computer succesfully restarted a few times after installting the updates so it may not directly be related to the windows updates. Either way, it didn't happen on next bootup.
-I tried all my system restore points and that did not work,
-I tried the "on-screen" keyboard just to get past the logon, but it does not pop up. I can get it to pop up in another installation of windows 7 on the same computer.
- I tried the keyboard on a separate (new) installation of Windows 7 on the same computer and it does work fine, but that doesn't solve the problem. Also the "on-screen" keyboard works fine in the new installation.
-I've tried going into BIOS and setting num-lock boot to on (I don't know why but someone suggested this might work for a similar problem) but it didn't work for me.
- I've also tried a few BIOS options that look like they might make a difference like legacy USB 3.0 support but that did not work.
- different USB ports 2.0 or 3.0 for the receiver combo do not make a difference.
Also a clean re-install is not an option for me because the licenses used for Windows and MS Office won't allow another install.I can get to a dos prompt or access the non-working windows 7 drive and files with dual-boot, but I need to get back to access that installation.Is there a way to manually reinstall the drivers via DOS, the other partition, or some other solution that might work?
System:
Windows 7 64 bit Home Premium (non-working but activated)
Windows 7 64 bit Home Premium (working but not activated)
MS Office 2007 AVG Anti-Virus
I have a Microsoft Natural Wireless Keyboard and Mouse combo 7000.I have also tried a Logitech Y-RJ20 combo (Ps/2 keyboard, and USB mouse)
ASUS P867LE Motherboard with i7-2600k CPU.
8 GB RAM
Samsung SSD Drive on non-working partition
Maxtor 320gb Drive on working Windows 7 partition
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Aug 17, 2011
when i turn on my computer i usualy need to give password to turn it on, but now when i turn on the cpu and the password screen comes up, but i cannot use the keyboard and mouse. only thing i can do is shutdown from the cpu and turn on and still same issue.
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Oct 20, 2011
Were working fine yesterday. Today I return home and find computer had mysteriously turned itself on. Mouse not working but keyboard allows me to try to shut down. Taking very long time so shut down with power button.
Now my keyboard and mouse both do not work on Windows login screen. Same for safe mode. Before this, in BIOS, other screens can get to by holding down keys as computer starts, keyboard works.
As Windows loads, can see keyboard illumination switches off. Same for mouse laser. My other USB peripherals (extra HD and wireless thingy) still have lights on. Fairly new computer. Cost me �300 new about 6 months ago.
I tried to 'roll back' Windows - there was only one option - for when I installed Itunes maybe a week ago, but that failed. I chacked inside and outside the case to see if there's any sockets for PS/2 keyboards, but there aren't any.
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Jan 18, 2013
I'm trying to install Windows 7 Professional 64 bit Edition on new SSD.I'm using a USB keyboard and USB mouseI turn on the computer and the keyboard works. I can enter the bios and use the mouse as well in the bios GUI.I set the computer to boot off the cd-drive. Open the cd-drive. Place Windows 7 inside and restart the system.Now the system boots off the cd and Windows 7 installer disk does its thing.Eventually I reach the page where it reads "Install NowI go to move the mouse. The mouse doesn't work. I try the keyboard. The keyboard doesn't work.To resolve the issue I had to power down the system, unplug the usb keyboard and use an old PS2 keyboard just to get the keyboard to work and install Windows 7.My question is what was the problem and if it occurs next time how do I resolve this issue
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Jul 28, 2012
recently my computer was acting up and would not startup past the "windows is starting up" screen. I really wanted to play a bunch of games I just bought so I kept occasionally getting it to work in "last known good configuration". Safe mode didn't work and eventually I ran a disc I have no idea what it's called but it said soldierx on the screen and ran like 8 virus scans and did a bunch of tests on my comp, apparently geeksquad uses it. Anyways it removed 3120 spyware, but right before I decided to run this the only reason I decided to was because my keyboard and mouse stopped working. It works in the bios and anything before I actually get to my desktop, lights up and everything, even the keyboard shortcuts work such as windows search, but I can't move my mouse or do anything with my keyboard. I ran startup repair and it says that windows can't automatically fix the problem, had my dad do some pin reset thing where you do something with the battery and move pin 1 to 2 and 2 to three or something like that and didn't work, the bios has ps/2 enabled and legacy something enabled which I read could be the problem, and I have no restore points.
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Aug 11, 2012
my problem is when I start the computer and get to the login screen; Im unable to choose the user because neither my keyboard and mouse don't work. I also can't get to the safe mode. I've got USB Wireless mouse and keyboard and it works in bios. I didnt make any changes to the computer lately
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Oct 12, 2012
I cannot get my keyboard and mouse to work. I have resume the system from its previous location failed on my screen and to try again and press enter but keyboard and mouse won't work now so can't press enter.
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Dec 25, 2012
I recently bought a replacement mouse + keyboard. (Both Wireless, use same connector). So, I plugged them in last night, and the keyboard worked in the startup. I log in, and it stops working? I have no way to access any files on that computer since i have no working mouse/keyboard besides the one that wont work on that, so I need a way to fix it without accessing files that are only accessible after login.
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Dec 27, 2012
keyboard and mouse do not work when booting
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Nov 13, 2011
At win 7 login screen mouse & keyboard USB 2.0 doesn't work. We've tried this same mouse & keyboard in a diff computer & it worked fine.
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Jul 15, 2011
After updating with KB2507938, his USB wireless mouse and keyboard stop working. Apparently his regular, wired keyboard works. Doing a System Restore fixes the problem, but after turning the computer off and then on, etc., the update reapplies itself.
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Oct 25, 2011
I have recently build a new system , windows 7 ultimate x64 and purchased a microsoft natural ergonomic desktop 7000 keyboard and mouse to use with it , I started it up yesterday for the first time , installed windows useing a wired key/mouse , upon completion shut down and restarted with the USB reciver in place , both worked fine , I then shut down and moved the PC into my office where it was to be used , fired it up , didn't work , tried instaling the drivers no joy , reseting , change batteries , no luck (strange thing though when i install the batteries the battery light glows for a few seconds then fades out , that is on both the mouse and keyboard )I then did a reinstall of windows 7 downloaded & installed the latest x64 drivers but nothing , I have tried it on my other PC (WINDOWS XP SP3) Nothing , i also took the pc back to the other room thinking there may have been interferance from the router etc , but the same nothing .
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Jul 10, 2011
So my iPod wouldn't be seen on my computer, so I went to the Apple website to fiind out how to fix it. It told me to disable all services in msconfig, and when I reboot, my Mouse and Keyboard won't work
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Nov 12, 2010
Yesterday night I turned off my computer by pressing the power button and now my mouse and keyboard do not work anymore(in Windows). I wanted to see if it was just the mouse/keyboard itself, but I noticed nothing detects when I connect a USB device. I tried plugging it in every port and it's the same. I thought it was a hardware issue, but now I realize that it is not.
I restarted my computer and tried to get into safe mode; it worked(I was able to go up and down to select which mode I wanted to enter). Once inside safe mode and windows is loaded, the keyboard just freezes. It does not work at all. I then decided to go into bios to see what is up and everything seems right. I even screwed around and messed up my overclock settings.
So now I know my keyboard still works and it's probably a Windows issue. I wanted to see if my mouse would work. I went into Windows Repair(I might have gotten the name wrong) and voila, my mouse worked!
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Jul 8, 2012
The battery in my logitech k260 mouse died. I changed the batteries in both the mouse and keyboard. Now it doesn't work. I can't find a reset button.
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Aug 23, 2011
really have never seen anything quite like this. When I boot up my PC and it gets to the desktop, a program window pops up and the mouse and keyboard will not work.Therefore, I cannot clear the program from the desktop or go anywhere to run scans or the like to see if the problem is virus related. When I go into safe mode, it does the same thing. I tried restoring to last known configuration with no System Restore shows no restore points. I can't do anything including get you information on my PC. I am running Windows 7 32 bit on a HP/Compaq DC 7600 C/PD 950. I am running Avast Anti-Virus Suite Pro. Regardless once on the desktop, I can not go anywhere. What the heck? Right now I am working on my laptop.
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May 5, 2011
I have a USB mouse which works fine when it is plugged in at boot time.
When I then (when Win7 is already up) plug the USB mouse out and 10 seconds later back in again then it is not working any more.
Another USB mouse on another Win7 computer does not have such problems.
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Jan 29, 2013
I have an ASUS laptop running Windows 7 64 big home premium. a few days ago I brought it out of sleep mode and when the page came up for my password I had no touch pad or keyboard control. I have tried restarting. I tried using a USB keyboard. I also tried Safe mode and I've got nothing. I turned it off with the power button since I had no other choice. When it comes up with "Windows did not properly shut down" screen i can use my keyboard to select options, however, after the screen I've got nothing. My login screen comes up like normal. I even have a flashing cursor in the password box yet my touch pad and keyboard do nothing.
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Dec 10, 2012
I'm seeming randomly having a problem on my self-built desktop PC where my keyboard and mouse will freeze up, leaving the computer virtually inoperable. I also get strange hangs in the mouse that last a second or so, leading up to one big hang. There's no BSOD or anything like that.I have to hard reboot in order to do anything. All programs and services continue to run and there's no real warning. Games will continue to play like normal as will videos and music, I just can't alt/tab or Cntrl/Alt/Delete. There's no indication that the devices disconnected physically or otherwise. The LEDs on the keyboard stay lit, so it's not as if it loses power.I have tried unplugging and replugging, updating USB drivers, installing and subsequently uninstalling Logitech software, and physically cleaning the fan (Just to ensure heat wasn't a factor). I've ran virus checks from Avast and Malware Bytes that have come back clean. I've looked into the event viewer, but I'm not very proficient with it and I can't seem to find anything on it.
Mainboard : Gigabyte Z68A-D3H-B3
Chipset : Intel Z68
Processor : Intel Core i5 2500K @ 3300 MHz
Physical Memory : 4096 MB (2 x 2048 DDR3-SDRAM )
Video Card : AMD Radeon HD 6900 Series
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Oct 16, 2011
I just built a new system and installed MS windows 7 64bit home premium. Have issue that ever so often my mouse and keyboard stop working when on websites. If I plug into a different slot on the motherboard, it shows no power to my mouse. I am not sure whether it is my Motherboardor the power supply. It seems to happen when there is animation on the website.[CODE]
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May 6, 2009
installed the R/C last night. When it finally was done installing doing an upgrade from 32-bit vista to windows 7, the final reset loads up and i cannot use either my mouse or keyboard. I have tried pluggng them into every usb slot i have, restarted with both plugged in and not plugged in.tried the 2 other mice and another keyboad. One being a microsoft keyboard that. The keyboard does work when choosing between the different loadup options, but still doesn't work in safemode.When i try to reinstall either Vista with my bootup cd or with the copy of windows xp i have, it starts the loadup , but keeps getting the blue screen before the install even starts.
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Nov 1, 2009
I installed Windows 7 a few days ago, and it was working perfectly. Yesterday, my brother borrowed my PSP charger, and so I hooked it up to my computer to charge it. after connecting, it automatically went into USB mode, which I ignored as it'd resulted in no problems on xp/vista.However, after the drivers automatically installed, my keyboard and mouse stopped functioning, and my PSP disconnected from my computer (couldn't read).My keyboard and mouse work fine, and the motherboard can apparently detect them (at least the keyboard, since I can enter BIOS), and another computer can detect them without problems. When Windows 7 loads, though, the lights on both turn off, and neither is responsive (Have also tested this with other functioning mice (mouses?) and keyboards.)
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Jul 27, 2011
I recently built a new computer with the following specs:
Core i7-2600K @ 3.8GHz
8GB Corsair Vengeance DDR3 1600 MHz
Western Digital Caviar Black 750GB 7200RPM SATA 6GB/S
Patriot Torqx 2 32GB SSD
Gigabyte Super Overclock Series GTX 560 Ti 1GB 256-Bit @ 950MHz (Core), 1145 MHz (RAM), 1900MHz (Shaders)
Gigabyte GA-Z68X-UD4-B3 Motherboard
Realtek 889 Onboard Audio (For Now...)
Noctua NH-C14 CPU Cooler (Dual 140mm Fans)
Thermaltake Black Window 850W Power Supply
LG Blu-Ray Burner Drive (w/ Light Scribe)
Linksys Dual-Band Wireless N Card
Antec LanBoy Air Blue/Black Case
I installed Windows 7 64 bit and it was running great for a day but now it lags up when I move the mouse or run Internet Explorer. When I try to type anything in on IE8 the keyboard also lags. I am using a Logitech G15 keyboard and a Razer Diamondback Mouse (non-3G edition). I have the 64 bit drivers for both installed but that didn't seem to assist much. Also, my wireless connection is extremely slow.. slower than my 5 1/2 year old Windows XP 32 bit machine (specs listed in my profile). I'm rather disappointed with the overall performance of it so far compared to my Win XP machine. Why my machine might be lagging when I move the mouse or try to type? Often when I type into the Google search box it will skip letters than I am sure I typed.
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Mar 31, 2012
Keyboard and mouse not working in Windows 7 (desktop), even in safe mode. The keyboard does work in the BIOS. I have tried to attach a PS2 keyboard, but it doesn't work either. I can't get to the device manager to check drivers.
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Oct 22, 2012
I have an hdd that came pre installed with windows 7 64 bit. i recently purchased a sabertooth x79 (bios version 2104) mb and a intel i7 sandy bridge 3.2 ghz and tried to hook up my hdd to it. As it was a new mb, i had to reinstall windows, but as my windows did not come with a disk, i did it by restoring factory defaults. everthing seemed to go smoothly until windows 7 was booted and my keyboard and mouse decided to stop working. they work fine in bios and before i boot. but when windows 7 is booted they dont work. i tried 2 different keyboards and mice and in each usb slot. i also tried to boot in safe mode but it wont let me run the windows setup in that mode (and they dont respond there either).
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Aug 22, 2010
I've just gotten done backing up all the data I want backed up, uninstalled iTunes and all of it's components, ran Windows 7 advisor and am ready to proceed with the custom install but I just wanted to make sure that I would be ok using my existing wireless mouse and keyboard during the install. I have a Logitech S510 keyboard and a Logitech LX8 mouse....would I be alright to begin the installation process with these or should I connect hardwired versions instead
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Aug 26, 2010
I have a laptop that is now running Win7 32 Home Premium(I upgraded from Win xp). I am using an external keyboard and mouse, as I am using it as a HTPC hooked up to a TV and want the laptop display closed and laptop tucked away. I have all the power options in Win7 set to put it to sleep, but there is no option I can find to have it wake up from sleep other than the power button on the laptop which is not accessible if lid is closed.
Some have said you need to go to the mouse/keyboard driver itself(HID Device) in device manager, and there should be a power management tab on the driver/device options, but my usb options do not have this tab. I also went to the Bios to configure power options and there are not options to configure power states(such as S3 S5 etc). I can get the laptop to go to sleep with the sleep button on a usb keyboard, but once it is asleep, it will not wake up from any command from the mouse/keyboard. I believe its because the USB ports are not being powered while in sleep mode, so it will not see a wake command - As I said before my USB port options do not have any power management settings. I also plugged in an MCE remote which has a sleep button, and same thing- it puts it to sleep, but will not wake it up. My goal is to just use an MCE remote for all commands -as I am running Windows Media Center.
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Feb 29, 2012
I'm trying to install windows 7 on to my new build but when I get to the language selection the mouse and keyboard stop working and no cursor appears, they both work in bios so I don't know what the issue is.
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Mar 24, 2012
Recently i have some freeze at windows logo when starting so i decided to restart manually.Soon my computer randomly freezes and no respond from mouse neither keyboard.
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Jun 16, 2010
system boots in windows 7 64 bit home premium but mouse (usb) and keyboard (integrated with notebook) are frozen. No response
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Jul 1, 2011
I have tried repeatedly to get my USB keyboard and mouse to function after booting into windows 7 64 bit.I also have one ps/2 keyboard Port .There is USB mouse attached to that via USB - ps/2 adapter ( do not yet have a ps/2 keyboard)There is no ps/2 mouse port on the motherboard.My keyboards and mouse work fine in bios and legacy usb is enabled.The motherboard is an asus striker 2 extreme and in addition i have a striped Hd on which there is some data i dont have backed up and need to access.
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