Unresponsive Keyboard And Mouse In Windows 7?
Oct 16, 2011
I just built a new system and installed MS windows 7 64bit home premium. Have issue that ever so often my mouse and keyboard stop working when on websites. If I plug into a different slot on the motherboard, it shows no power to my mouse. I am not sure whether it is my Motherboardor the power supply. It seems to happen when there is animation on the website.[CODE]
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Feb 9, 2012
I got a new machine recently and it all works fine, except the operating system seems to randomly freeze. When it does the only way I have found to get out of it is to manually plug it out and restartOn freeze the keyboard and mouse become entirely unresponsive, the cursor does not move, nor do either click buttons do anything, if I'm typing somewhere the text does not appear, and Ctrl+Alt+Del doesn't bring up the usual screenI'm running windows 7 home premium on a 64 bit machine. I haven't found anything quite like this problem around so I thought it deserved a new topic by itselfI can't think of what to do to determine the cause or any potential solution. Everything's up to date. I think all the drivers are too. I put in different virus software 'cause I thought that might be itdit: The last time it happened I tried putting the keyboard and mouse into different USB ports, but that didn't work.Edit2: I just went to my device manager and manually checked for updates for all the drivers, and it turned out my graphics card needed an update (I updated it myself about three weeks ago so I discarded this as a potential problem). So I installed the update.
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May 11, 2012
I bought a new computer with the following parts. PCPartPicker part list / Price breakdown by merchant / Benchmarks CPU: Intel Core i3-2120 3.3GHz Dual-Core Processor ($117.99 @ SuperBiiz) Motherboard: ASRock P67 PRO3 SE ATX LGA1155 Motherboard ($102.55 @ Newegg) Memory: Patriot Signature 8GB (2 x 4GB) DDR3-1600 Memory ($41.99 @ Amazon) Hard Drive: Samsung Spinpoint F3 1TB 3.5" 7200RPM Internal Hard Drive ($109.99 @ Newegg) Video Card: Asus Radeon HD 7850 2GB Video Card ($249.99 @ Amazon) Case: Fractal Design Core 3000 ATX Mid Tower Case ($69.99 @ NCIX US) Power Supply: Corsair 500W ATX12V Power Supply ($41.98 @ Newegg) Optical Drive: LG GH22NS90B DVD/CD Writer ($22.98 @ Newegg) Monitor: Acer S220HQLAbd 21.5" Monitor ($128.96 @ CompUSA) Total: $886.42 (Prices include shipping and discounts when available.) (Generated by PCPartPicker 2012-05-12 00:22 EDT-0400)
When I first got it, it arrived without the video card so I used a temp one. The computer started crashing, so I thought it was because the video card was old. I borrowed another one from a friend and uninstalled the old drivers and installed the new ones. The same thing happened with this one. I decided to run some test so I downloaded prime95, memtest86+, and a video benchmark. Everything passed except for prime95. Memtest ran for 11 hours with no errors and prime95 crashes after a couple of minutes. I returned the motherboard because I thought it was faulty, but the same thing happens with replacement. I tried moving the memory sticks to different slots and using one and then the other. I tried installing windows 7 32bit and 64bit. I ran the diagnostic test for the cpu and everything passed. I have installed the latest updated drivers.
So if it's not the motherboard, memory, cpu, nor gpu, what could it be. Can someone please help me identify the problem(s). I don't know where the .dmp went but here is a screen shot [URL] and I will attach the PERFMON HTML file.
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Oct 2, 2012
Win 7 was freshly installed on my laptop on a brand new 160 gb hard drive. 1st fresh install was Win Home ver 7 32bit. After installing 32 bit , realizied I mistakenly installed Win 7 32 bit Home version. Product key revealed original software was Win 7 Pro 64bit. Keyboard problem did not occur with 32 bit version. Once I installed the Pro 64 bit version the keyboard was non responsive.
Keyboard worked fine with 32 bit install and unresponsive after 64 bit install. Touch pad works.
I carefully removed and installed brand new laptop keyboard. Same identical problem. Non responsive laptop keyboard. Suspect this is a software problem but unable to know which/what software driver may be compatible with 64bit Win 7Pro version.
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Jan 9, 2010
I recently installed windows 7 on my desktop. During boot up I can use my keyboard, but once windows loads the keyboard is unresponsive. I've tried a wireless and wired keyboard. I also have a wireless keyboard and mouse combo in which the mouse still works but still no keys.
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Feb 12, 2010
So last week I received my brand new HP Envy 15, with a Core i5 540m (2.5-3.3ghz) Ati Radeon 5830, 4gigs of DDR3 ram, and a 500gb HDD. (Of course running Windows 7 Home Premium 64bit.) And everything was running awesomely- Until yesterday when I went to turn it on and when it got to the login screen everything on screen was gigantic, and my keyboard and touchpad were unresponsive.
I tried using a usb keyboard and still no luck. Booting into safemode yields the same results, even without networking. Yet when booted it up disabling driver signature enforcement, it worked fine, except everything was slow and my sound didn't work. Is there any way I can boot up regularly again and get my sound working?
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Jun 27, 2011
I recently purchased a Microsoft Wireless 3000 keyboard new. After plugging in the USB receiver and installing the batteries to the keyboard, it seemed everything was going to work. The noise came on that a USB device had been plugged in and it then installed the proper drivers. When I tried to type or use any function on the keyboard, though, it was unresponsive-the keys don't work.
I then tried the following troubleshooting:
1) unplugged my older keyboard (Logitech Office Pro Keyboard PS/2). Then I tried rebooting with it still I unplugged.
2) Inserted the installation disc that came with the new keyboard. I window popped up saying that the program (intelliType) cannot be opened because it is being blocked for compatibility issues. (that is all it said-no cause stated). Restarted computer and tried it again-same outcome.
3) Downloaded the latest driver from the Microsoft website . I made sure it was the exact format for my computer (Windows 7, 64-bit, Keyboard Version 2.0). Installed it fine. I am able to open the intellitype program and configure the various key functions. No response from keyboard though. Restarted computer-nothing changed.
4) Uninstalled (what I could) the Logitech software SetPoint. From my perusal on the internet, it seems it is a very difficult program to uninstall. I deleted the folders from my c: Drive. It was not listed in 'Programs and Features'
5) Uninstalled the intellitype software, rebooted, and let the OS install the generic drivers for the Microsoft keyboard.
6) I went into the BIOS and noticed that the USB Keyboard function was disabled. I enabled it and the other USB functions (mouse, etc.) options were enabled.
7) Replaced the batteries twice-both brand new. The green light next to the battery symbol on the keyboard comes on for a moment after I install the batteries.
8) Tried different USB ports for the wireless receiver. Each time there is that sound that notifies a USB device has been plugged in. The OS even recognizes that it is a wireless receiver. Rebooted computer.
I even tried rebooting with the old keyboard disconnected but I am forced to plug it back in eventually as I have no other way of typing. The keyboard is recognized in device manager (Microsoft Hardware USB Keyboard, Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro), Microsoft Mouse and Keyboard Detection Driver). Currently, the IntelliType software is loaded and the SetPoint software uninstalled. Could it be a faulty keyboard?
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Dec 8, 2009
So, I'm trying to install Windows 7. The keyboard and mouse seem to work fine until I get to the Windows 7 installation screen. When I'm there the keyboard and mouse are unresponsive. Like, the mouse light and keyboard lights work up until the Windows 7 screen shows up. Anyone know what the problem is? I've had Windows 7 on it previously and had no issues, but wanted to do new clean install.
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Mar 16, 2012
I just started having these problems with my computer yesterday. But when trying to use my laptop the taskbar hasn't been working. You can move the mouse over it but the buttons will not highlight and clicking doesn't do anything. If you use Ctrl+Alt+Del and open up the task manager it temporarily fixes the problem. Also, some times the mouse doesnt work either. You can move the cursor around the computer won't register that you are clicking on something. You have to Tab through things and hit enter to click on anything. When trying to use a web browser (I have tried with Mozilla, Chrome, and IE) you can open new tabs but when you click on a tab to go back to it, it just closes the tab. This is a constant problem. Occasionally, even if you aren't clicking the icon or even anywhere near it, about 20 blank web browser pages will just start opening up and after a couple minutes the internet browser becomes unresponsive. My laptops hard drive also seems like it is in constant over drive like it is trying to load something even if you aren't doing anything.I have ran the indepth virus scan with McAfee and also ran the scan with Ad-Aware and they found nothing. I also did a System Restore going back over a month. When I booted back up again, the same problems were occurring.
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Jan 12, 2012
i am currently unable to work on assignments on my own computer or enjoy games because it freezes completely sporadically requiring a hard boot. essentially the computer freezes on me and the keyboard becomes disabled and unresponsive. the mouse cursor on the screen slows down, like the sensitivity was turned down 95%, and moves sluggishly, and then i know the freeze is coming. the computer desktop freezes completely, the keyboard becomes disabled and sometimes the screen turns a faint transparent white depending on what application i am running. the cursor then turns into an animated hour glass that i can move around the screen totally normally, with no lag, but everything is unresponsive. i then need to do a hard boot and end up frusturated, tempted to through my computer at the wall.i've scanned the computer with at least 10 different reputable antivirus programs and i have repaired all the registry errors. i've uninstalled programs i no longer need and searched all over solutions, to no avail. [code] i looked at event viewer to try to see a log of the issue but the only error it reported was id 41, from the hard boot. when i'm on Internet and it locks up permanently, the Internet video continues to play.also the freezing is totally random and sometimes i can go for 5h without it happening, other times it freezes up within 10 minutes. usually it freezes up between 10-30 mins of system starting up.
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Sep 30, 2011
im running a windows 7 computer with dual video cards to support three monitors as its a work computer, i have 4gb of ram and i have a few work programs on the computer, it was running fine but recently the computer has started to become really slow randomly and the mouse will skip all over the place instead of being a smooth movement. just wondering if you guys have heard of it before. it seems to be when i ask the computer to do something (eg open another program or change from one program to another.) wasnt always like this. also the physical memory use is over 50% even when most stuff is closed. Also it seems slow to boot. but i think this was just the amount of programs opening on boot. ive disabled a few.
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Sep 26, 2012
when ever i click the left mouse button to open any file or programs,it doesnot respond.After clicking it for 8 or nine times then it responds.others all the keys of the the keyboard and the right mouse button are working fine..please help me how to get thru this problem..in short to say left mouse click is unresponsive.have to click 8,9 times to open up something?
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Jan 29, 2013
I have an ASUS laptop running Windows 7 64 big home premium. a few days ago I brought it out of sleep mode and when the page came up for my password I had no touch pad or keyboard control. I have tried restarting. I tried using a USB keyboard. I also tried Safe mode and I've got nothing. I turned it off with the power button since I had no other choice. When it comes up with "Windows did not properly shut down" screen i can use my keyboard to select options, however, after the screen I've got nothing. My login screen comes up like normal. I even have a flashing cursor in the password box yet my touch pad and keyboard do nothing.
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Dec 10, 2012
I'm seeming randomly having a problem on my self-built desktop PC where my keyboard and mouse will freeze up, leaving the computer virtually inoperable. I also get strange hangs in the mouse that last a second or so, leading up to one big hang. There's no BSOD or anything like that.I have to hard reboot in order to do anything. All programs and services continue to run and there's no real warning. Games will continue to play like normal as will videos and music, I just can't alt/tab or Cntrl/Alt/Delete. There's no indication that the devices disconnected physically or otherwise. The LEDs on the keyboard stay lit, so it's not as if it loses power.I have tried unplugging and replugging, updating USB drivers, installing and subsequently uninstalling Logitech software, and physically cleaning the fan (Just to ensure heat wasn't a factor). I've ran virus checks from Avast and Malware Bytes that have come back clean. I've looked into the event viewer, but I'm not very proficient with it and I can't seem to find anything on it.
Mainboard : Gigabyte Z68A-D3H-B3
Chipset : Intel Z68
Processor : Intel Core i5 2500K @ 3300 MHz
Physical Memory : 4096 MB (2 x 2048 DDR3-SDRAM )
Video Card : AMD Radeon HD 6900 Series
[code].....
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May 6, 2009
installed the R/C last night. When it finally was done installing doing an upgrade from 32-bit vista to windows 7, the final reset loads up and i cannot use either my mouse or keyboard. I have tried pluggng them into every usb slot i have, restarted with both plugged in and not plugged in.tried the 2 other mice and another keyboad. One being a microsoft keyboard that. The keyboard does work when choosing between the different loadup options, but still doesn't work in safemode.When i try to reinstall either Vista with my bootup cd or with the copy of windows xp i have, it starts the loadup , but keeps getting the blue screen before the install even starts.
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Apr 27, 2011
Shortly after installing the latest intellipoint drivers suggested by Windows 7 along with several other updates from windows update, my Microsoft Keyboard stopped working after windows boots up. The mouse works fine but the keyboard does not.The keyboard doesn't respond AFTER windows starts but works fine in BIOS. I can boot to safe mode using F8 but then the keyboard stops working once Windows prompts me to logon.I can even use the sleep mode button on an alternate keyboard (Logitech) I tried later just to debug the problem to put the computer to sleep but the keys to log on aren't responsive.The computer succesfully restarted a few times after installting the updates so it may not directly be related to the windows updates. Either way, it didn't happen on next bootup.
-I tried all my system restore points and that did not work,
-I tried the "on-screen" keyboard just to get past the logon, but it does not pop up. I can get it to pop up in another installation of windows 7 on the same computer.
- I tried the keyboard on a separate (new) installation of Windows 7 on the same computer and it does work fine, but that doesn't solve the problem. Also the "on-screen" keyboard works fine in the new installation.
-I've tried going into BIOS and setting num-lock boot to on (I don't know why but someone suggested this might work for a similar problem) but it didn't work for me.
- I've also tried a few BIOS options that look like they might make a difference like legacy USB 3.0 support but that did not work.
- different USB ports 2.0 or 3.0 for the receiver combo do not make a difference.
Also a clean re-install is not an option for me because the licenses used for Windows and MS Office won't allow another install.I can get to a dos prompt or access the non-working windows 7 drive and files with dual-boot, but I need to get back to access that installation.Is there a way to manually reinstall the drivers via DOS, the other partition, or some other solution that might work?
System:
Windows 7 64 bit Home Premium (non-working but activated)
Windows 7 64 bit Home Premium (working but not activated)
MS Office 2007 AVG Anti-Virus
I have a Microsoft Natural Wireless Keyboard and Mouse combo 7000.I have also tried a Logitech Y-RJ20 combo (Ps/2 keyboard, and USB mouse)
ASUS P867LE Motherboard with i7-2600k CPU.
8 GB RAM
Samsung SSD Drive on non-working partition
Maxtor 320gb Drive on working Windows 7 partition
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Nov 1, 2009
I installed Windows 7 a few days ago, and it was working perfectly. Yesterday, my brother borrowed my PSP charger, and so I hooked it up to my computer to charge it. after connecting, it automatically went into USB mode, which I ignored as it'd resulted in no problems on xp/vista.However, after the drivers automatically installed, my keyboard and mouse stopped functioning, and my PSP disconnected from my computer (couldn't read).My keyboard and mouse work fine, and the motherboard can apparently detect them (at least the keyboard, since I can enter BIOS), and another computer can detect them without problems. When Windows 7 loads, though, the lights on both turn off, and neither is responsive (Have also tested this with other functioning mice (mouses?) and keyboards.)
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Jul 27, 2011
I recently built a new computer with the following specs:
Core i7-2600K @ 3.8GHz
8GB Corsair Vengeance DDR3 1600 MHz
Western Digital Caviar Black 750GB 7200RPM SATA 6GB/S
Patriot Torqx 2 32GB SSD
Gigabyte Super Overclock Series GTX 560 Ti 1GB 256-Bit @ 950MHz (Core), 1145 MHz (RAM), 1900MHz (Shaders)
Gigabyte GA-Z68X-UD4-B3 Motherboard
Realtek 889 Onboard Audio (For Now...)
Noctua NH-C14 CPU Cooler (Dual 140mm Fans)
Thermaltake Black Window 850W Power Supply
LG Blu-Ray Burner Drive (w/ Light Scribe)
Linksys Dual-Band Wireless N Card
Antec LanBoy Air Blue/Black Case
I installed Windows 7 64 bit and it was running great for a day but now it lags up when I move the mouse or run Internet Explorer. When I try to type anything in on IE8 the keyboard also lags. I am using a Logitech G15 keyboard and a Razer Diamondback Mouse (non-3G edition). I have the 64 bit drivers for both installed but that didn't seem to assist much. Also, my wireless connection is extremely slow.. slower than my 5 1/2 year old Windows XP 32 bit machine (specs listed in my profile). I'm rather disappointed with the overall performance of it so far compared to my Win XP machine. Why my machine might be lagging when I move the mouse or try to type? Often when I type into the Google search box it will skip letters than I am sure I typed.
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Aug 17, 2011
when i turn on my computer i usualy need to give password to turn it on, but now when i turn on the cpu and the password screen comes up, but i cannot use the keyboard and mouse. only thing i can do is shutdown from the cpu and turn on and still same issue.
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Mar 31, 2012
Keyboard and mouse not working in Windows 7 (desktop), even in safe mode. The keyboard does work in the BIOS. I have tried to attach a PS2 keyboard, but it doesn't work either. I can't get to the device manager to check drivers.
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Oct 22, 2012
I have an hdd that came pre installed with windows 7 64 bit. i recently purchased a sabertooth x79 (bios version 2104) mb and a intel i7 sandy bridge 3.2 ghz and tried to hook up my hdd to it. As it was a new mb, i had to reinstall windows, but as my windows did not come with a disk, i did it by restoring factory defaults. everthing seemed to go smoothly until windows 7 was booted and my keyboard and mouse decided to stop working. they work fine in bios and before i boot. but when windows 7 is booted they dont work. i tried 2 different keyboards and mice and in each usb slot. i also tried to boot in safe mode but it wont let me run the windows setup in that mode (and they dont respond there either).
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Oct 20, 2011
Were working fine yesterday. Today I return home and find computer had mysteriously turned itself on. Mouse not working but keyboard allows me to try to shut down. Taking very long time so shut down with power button.
Now my keyboard and mouse both do not work on Windows login screen. Same for safe mode. Before this, in BIOS, other screens can get to by holding down keys as computer starts, keyboard works.
As Windows loads, can see keyboard illumination switches off. Same for mouse laser. My other USB peripherals (extra HD and wireless thingy) still have lights on. Fairly new computer. Cost me �300 new about 6 months ago.
I tried to 'roll back' Windows - there was only one option - for when I installed Itunes maybe a week ago, but that failed. I chacked inside and outside the case to see if there's any sockets for PS/2 keyboards, but there aren't any.
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Aug 22, 2010
I've just gotten done backing up all the data I want backed up, uninstalled iTunes and all of it's components, ran Windows 7 advisor and am ready to proceed with the custom install but I just wanted to make sure that I would be ok using my existing wireless mouse and keyboard during the install. I have a Logitech S510 keyboard and a Logitech LX8 mouse....would I be alright to begin the installation process with these or should I connect hardwired versions instead
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Aug 26, 2010
I have a laptop that is now running Win7 32 Home Premium(I upgraded from Win xp). I am using an external keyboard and mouse, as I am using it as a HTPC hooked up to a TV and want the laptop display closed and laptop tucked away. I have all the power options in Win7 set to put it to sleep, but there is no option I can find to have it wake up from sleep other than the power button on the laptop which is not accessible if lid is closed.
Some have said you need to go to the mouse/keyboard driver itself(HID Device) in device manager, and there should be a power management tab on the driver/device options, but my usb options do not have this tab. I also went to the Bios to configure power options and there are not options to configure power states(such as S3 S5 etc). I can get the laptop to go to sleep with the sleep button on a usb keyboard, but once it is asleep, it will not wake up from any command from the mouse/keyboard. I believe its because the USB ports are not being powered while in sleep mode, so it will not see a wake command - As I said before my USB port options do not have any power management settings. I also plugged in an MCE remote which has a sleep button, and same thing- it puts it to sleep, but will not wake it up. My goal is to just use an MCE remote for all commands -as I am running Windows Media Center.
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Feb 29, 2012
I'm trying to install windows 7 on to my new build but when I get to the language selection the mouse and keyboard stop working and no cursor appears, they both work in bios so I don't know what the issue is.
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Mar 24, 2012
Recently i have some freeze at windows logo when starting so i decided to restart manually.Soon my computer randomly freezes and no respond from mouse neither keyboard.
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Jan 18, 2013
I'm trying to install Windows 7 Professional 64 bit Edition on new SSD.I'm using a USB keyboard and USB mouseI turn on the computer and the keyboard works. I can enter the bios and use the mouse as well in the bios GUI.I set the computer to boot off the cd-drive. Open the cd-drive. Place Windows 7 inside and restart the system.Now the system boots off the cd and Windows 7 installer disk does its thing.Eventually I reach the page where it reads "Install NowI go to move the mouse. The mouse doesn't work. I try the keyboard. The keyboard doesn't work.To resolve the issue I had to power down the system, unplug the usb keyboard and use an old PS2 keyboard just to get the keyboard to work and install Windows 7.My question is what was the problem and if it occurs next time how do I resolve this issue
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Jun 16, 2010
system boots in windows 7 64 bit home premium but mouse (usb) and keyboard (integrated with notebook) are frozen. No response
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Jul 1, 2011
I have tried repeatedly to get my USB keyboard and mouse to function after booting into windows 7 64 bit.I also have one ps/2 keyboard Port .There is USB mouse attached to that via USB - ps/2 adapter ( do not yet have a ps/2 keyboard)There is no ps/2 mouse port on the motherboard.My keyboards and mouse work fine in bios and legacy usb is enabled.The motherboard is an asus striker 2 extreme and in addition i have a striped Hd on which there is some data i dont have backed up and need to access.
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Feb 8, 2013
getting a USB mouse or keyboard to work while using a Windows 7 system repair disk. My USB mouse seems to mostly be the problem. The keyboard works most of the time, so why doesn't the USB mouse work
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Jul 1, 2011
The USB ports work only in Bios. I have tried booting in safe mode and with a normal boot, i just get stuck at the password screen. How do i deal with this problem if i have do not have a ps2 mouse port on my motherboard?
My other problem is that all my data is on a striped raid configuration and probably not that easy to access otherwise i'd pull the hd and retreive the info. Most of my data has been backed up, but i do have some work data that i need.
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