Keyboard And Touchpad Unresponsive
Feb 12, 2010
So last week I received my brand new HP Envy 15, with a Core i5 540m (2.5-3.3ghz) Ati Radeon 5830, 4gigs of DDR3 ram, and a 500gb HDD. (Of course running Windows 7 Home Premium 64bit.) And everything was running awesomely- Until yesterday when I went to turn it on and when it got to the login screen everything on screen was gigantic, and my keyboard and touchpad were unresponsive.
I tried using a usb keyboard and still no luck. Booting into safemode yields the same results, even without networking. Yet when booted it up disabling driver signature enforcement, it worked fine, except everything was slow and my sound didn't work. Is there any way I can boot up regularly again and get my sound working?
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Oct 16, 2011
I just built a new system and installed MS windows 7 64bit home premium. Have issue that ever so often my mouse and keyboard stop working when on websites. If I plug into a different slot on the motherboard, it shows no power to my mouse. I am not sure whether it is my Motherboardor the power supply. It seems to happen when there is animation on the website.[CODE]
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Oct 2, 2012
Win 7 was freshly installed on my laptop on a brand new 160 gb hard drive. 1st fresh install was Win Home ver 7 32bit. After installing 32 bit , realizied I mistakenly installed Win 7 32 bit Home version. Product key revealed original software was Win 7 Pro 64bit. Keyboard problem did not occur with 32 bit version. Once I installed the Pro 64 bit version the keyboard was non responsive.
Keyboard worked fine with 32 bit install and unresponsive after 64 bit install. Touch pad works.
I carefully removed and installed brand new laptop keyboard. Same identical problem. Non responsive laptop keyboard. Suspect this is a software problem but unable to know which/what software driver may be compatible with 64bit Win 7Pro version.
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Jan 9, 2010
I recently installed windows 7 on my desktop. During boot up I can use my keyboard, but once windows loads the keyboard is unresponsive. I've tried a wireless and wired keyboard. I also have a wireless keyboard and mouse combo in which the mouse still works but still no keys.
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Jun 27, 2011
I recently purchased a Microsoft Wireless 3000 keyboard new. After plugging in the USB receiver and installing the batteries to the keyboard, it seemed everything was going to work. The noise came on that a USB device had been plugged in and it then installed the proper drivers. When I tried to type or use any function on the keyboard, though, it was unresponsive-the keys don't work.
I then tried the following troubleshooting:
1) unplugged my older keyboard (Logitech Office Pro Keyboard PS/2). Then I tried rebooting with it still I unplugged.
2) Inserted the installation disc that came with the new keyboard. I window popped up saying that the program (intelliType) cannot be opened because it is being blocked for compatibility issues. (that is all it said-no cause stated). Restarted computer and tried it again-same outcome.
3) Downloaded the latest driver from the Microsoft website . I made sure it was the exact format for my computer (Windows 7, 64-bit, Keyboard Version 2.0). Installed it fine. I am able to open the intellitype program and configure the various key functions. No response from keyboard though. Restarted computer-nothing changed.
4) Uninstalled (what I could) the Logitech software SetPoint. From my perusal on the internet, it seems it is a very difficult program to uninstall. I deleted the folders from my c: Drive. It was not listed in 'Programs and Features'
5) Uninstalled the intellitype software, rebooted, and let the OS install the generic drivers for the Microsoft keyboard.
6) I went into the BIOS and noticed that the USB Keyboard function was disabled. I enabled it and the other USB functions (mouse, etc.) options were enabled.
7) Replaced the batteries twice-both brand new. The green light next to the battery symbol on the keyboard comes on for a moment after I install the batteries.
8) Tried different USB ports for the wireless receiver. Each time there is that sound that notifies a USB device has been plugged in. The OS even recognizes that it is a wireless receiver. Rebooted computer.
I even tried rebooting with the old keyboard disconnected but I am forced to plug it back in eventually as I have no other way of typing. The keyboard is recognized in device manager (Microsoft Hardware USB Keyboard, Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro), Microsoft Mouse and Keyboard Detection Driver). Currently, the IntelliType software is loaded and the SetPoint software uninstalled. Could it be a faulty keyboard?
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Feb 9, 2012
I got a new machine recently and it all works fine, except the operating system seems to randomly freeze. When it does the only way I have found to get out of it is to manually plug it out and restartOn freeze the keyboard and mouse become entirely unresponsive, the cursor does not move, nor do either click buttons do anything, if I'm typing somewhere the text does not appear, and Ctrl+Alt+Del doesn't bring up the usual screenI'm running windows 7 home premium on a 64 bit machine. I haven't found anything quite like this problem around so I thought it deserved a new topic by itselfI can't think of what to do to determine the cause or any potential solution. Everything's up to date. I think all the drivers are too. I put in different virus software 'cause I thought that might be itdit: The last time it happened I tried putting the keyboard and mouse into different USB ports, but that didn't work.Edit2: I just went to my device manager and manually checked for updates for all the drivers, and it turned out my graphics card needed an update (I updated it myself about three weeks ago so I discarded this as a potential problem). So I installed the update.
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Jan 12, 2012
i am currently unable to work on assignments on my own computer or enjoy games because it freezes completely sporadically requiring a hard boot. essentially the computer freezes on me and the keyboard becomes disabled and unresponsive. the mouse cursor on the screen slows down, like the sensitivity was turned down 95%, and moves sluggishly, and then i know the freeze is coming. the computer desktop freezes completely, the keyboard becomes disabled and sometimes the screen turns a faint transparent white depending on what application i am running. the cursor then turns into an animated hour glass that i can move around the screen totally normally, with no lag, but everything is unresponsive. i then need to do a hard boot and end up frusturated, tempted to through my computer at the wall.i've scanned the computer with at least 10 different reputable antivirus programs and i have repaired all the registry errors. i've uninstalled programs i no longer need and searched all over solutions, to no avail. [code] i looked at event viewer to try to see a log of the issue but the only error it reported was id 41, from the hard boot. when i'm on Internet and it locks up permanently, the Internet video continues to play.also the freezing is totally random and sometimes i can go for 5h without it happening, other times it freezes up within 10 minutes. usually it freezes up between 10-30 mins of system starting up.
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May 11, 2012
I bought a new computer with the following parts. PCPartPicker part list / Price breakdown by merchant / Benchmarks CPU: Intel Core i3-2120 3.3GHz Dual-Core Processor ($117.99 @ SuperBiiz) Motherboard: ASRock P67 PRO3 SE ATX LGA1155 Motherboard ($102.55 @ Newegg) Memory: Patriot Signature 8GB (2 x 4GB) DDR3-1600 Memory ($41.99 @ Amazon) Hard Drive: Samsung Spinpoint F3 1TB 3.5" 7200RPM Internal Hard Drive ($109.99 @ Newegg) Video Card: Asus Radeon HD 7850 2GB Video Card ($249.99 @ Amazon) Case: Fractal Design Core 3000 ATX Mid Tower Case ($69.99 @ NCIX US) Power Supply: Corsair 500W ATX12V Power Supply ($41.98 @ Newegg) Optical Drive: LG GH22NS90B DVD/CD Writer ($22.98 @ Newegg) Monitor: Acer S220HQLAbd 21.5" Monitor ($128.96 @ CompUSA) Total: $886.42 (Prices include shipping and discounts when available.) (Generated by PCPartPicker 2012-05-12 00:22 EDT-0400)
When I first got it, it arrived without the video card so I used a temp one. The computer started crashing, so I thought it was because the video card was old. I borrowed another one from a friend and uninstalled the old drivers and installed the new ones. The same thing happened with this one. I decided to run some test so I downloaded prime95, memtest86+, and a video benchmark. Everything passed except for prime95. Memtest ran for 11 hours with no errors and prime95 crashes after a couple of minutes. I returned the motherboard because I thought it was faulty, but the same thing happens with replacement. I tried moving the memory sticks to different slots and using one and then the other. I tried installing windows 7 32bit and 64bit. I ran the diagnostic test for the cpu and everything passed. I have installed the latest updated drivers.
So if it's not the motherboard, memory, cpu, nor gpu, what could it be. Can someone please help me identify the problem(s). I don't know where the .dmp went but here is a screen shot [URL] and I will attach the PERFMON HTML file.
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Jan 1, 2012
Today my laptop keyboard and mouse stop working for some odd reason because some weird anti vurse popped up on my computer freezing it so I restarted it . I thought my computer frozen so I would restart it , but I just hooked up my keyboard and mouse and they work just fine on the laptop , but when i unplug them i can't use my keyboard or mouse to my computer. I am not sure if i pressed something to make the touchpad and keyboard stop working .Maybe I could have put in sleep mode or something.
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Jul 29, 2009
Monday afternoon I turned my computer on and noticed that every two minutes or so the computer would freeze up for up to 15 seconds, after which I had another one-two minutes of uninterrupted use and then it would freeze again.
The Computer Dell Inspirion Laptop E1705/9400 Windows 7 and Windows xp 40gb and 120gb HDD 1gb ram Dual core (centrino?)cpu need more info? ask.
(only on Windows 7)I'd done two major things in the past week and neither one of them could have had caused this because there'd been so much time in between. The first was I networked a couple folders on my hard drive so they were accessible on the rest of my home network (on Friday). Second I'd installed GIMP on my computer (Saturday night).
(only on Windows 7)I did a restore point from about a week ago, still had the same problem, then I tried uninstalling GIMP and turning off file sharing, still nada.
I thought maybe it was a software problem and because I had a website due in a couple hours I thought I'd swap out the Windows 7 hard drive which I was using and instead use a hard drive with Xp, Oddly enough all the problems I've mentioned up to now and the problems I'll mention persisted on both platforms (unless otherwise stated), also note I hadn't used Xp in months (about 3 months ago was the last time I'd used it in a computer.)
After messing around some more I noticed that my touch pad wasn't working at all (I'd been using a external wireless mouse until then) The drivers somehow uninstalled themselves and pretended to not work when I reinstalled them.
The only thing that kinda worked was booting in safe mode, then the courser would freeze but not anything else. When you look at this with the fact that the touch-pad doesn't work and the problem persists cross-platform, it begins to look like a BIOS or hardware problem, not a software thing.
Other Weird Phenomenon
(only on Windows 7) Stumble Upon doesn't show up in the toolbar even when it's enabled and checked off as supposed to be there, in Firefox.[this one is just weird... it could be that I updated it and didn't realize and it's not playing nice with some other add-on, I'll look into that.) On screen keyboard also wont work in safe mode while courser is frozen (but mouse isn't). When I access files through file sharing from a different computer they are also subject to freezing, meaning that if I have a HTML file open in notepad ++ ( that's on the laptop) every two minutes or so it'll freeze up for 10-15 seconds.
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Dec 27, 2009
I just installed windows 7 ultimate on my daughters, acer aspire 3050 laptop. It was running vista home basic before. The vista install was damaged by viruses, so I decided to upgrade her to 7. All the hardware was recognized, but for some reason the keyboard does not work, it was working fine with the virus riddled vista install. For some strange reason the windows key does bring up the start menu, but none of the other keys seem to do anything.
They all work in the BIOS just fine. Also the touch pad does work, but the cursor movement is very jerky, and it was also fine in vista. I went to acer's site, they don't have any windows 7 drivers available for this model, or any vista drivers for the keyboard, I installed the vista touch pad drivers, but they did not seem to help. I also messed with the keyboard settings in control panel, but nothing seems to help. Does anyone have any ideas, on what I need to do to fix this. I have been really pleased with 7 on my other computers, and would hate to have to go back to vista.
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Apr 10, 2012
Been having a problem with my laptop recently and when I turn it on the keyboard and touchpad don't seem to be responding but when I go into safe mode this is working. Also when trying to run system restore this is getting the the finalising stage and then doesn't actually work.
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Jul 13, 2011
When I press the same button many times, entire keyboard and also touch-pad are getting stuck (not responding anyhow), but the Bluetooth mouse is functioning fine. Whatever I try can not fix it! The only thing to do is to restart the laptop, after restarting forking just fine, unless I start to press the same button many times (like if I will delete something with Backspace key, it is getting stuck)
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Jan 1, 2012
My laptop recently became buggered by a virus and as I did not have a windows 7 installation disc I decided to restore it to its factory default using some sort of dell backup utility.Since I did this my touchpad and keyboard no longer seems to work! keyboard works fine when i select f8 on startup as i can flick through the options however when i boot into safe mode the touchpad and keyboard still don't work.
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Jan 2, 2013
I have an Acer 5732Z laptop that has never given me trouble until today. I was in the process of updating my GPS when it told me to restart the computer with the GPS still plugged into the USB drive. However, when the windows 7 login screen came on, I was unable and am still unable to get my touchpad or keyboard to work. The GPS is unplugged and still nothing. It's not disabled (touchpad), safe mode/system restore doesn't work and I am past warranty so Acer cannot help.I am currently just stuck on the login screen. Have tried USB mouse and keyboard, nothing.
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Mar 16, 2012
I just got a new laptop and started doing a little gaming (KOTOR and Battlefront II), the only problem is those games use awsd to move and the touchpad to look around and I can't use the touchpad while using the keyboard. Is there any way to enable touchpad use while using the keyboard?
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Aug 31, 2012
Last night my keyboard and touchpad stopped working on my laptop and now I'm using the usb mouse and the "On screen keyboard". I have done a system restore but to no avail. I've also taken out the battery (found in another thread) but nothing. In device manager there is an exclamation mark next these:1. Under keyboard. keyboard device filter2. Under mouse and other pointing devices. ELAN PS/2 port smart padDouble clicking both of them gets these properties for each respectively:1. Under keyboard. Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)2. Under ELAN PS/2 port smart pad. This device cannot start. (Code 10)The laptop is an Asus x53sv running win 7 64bitI made a recovery disc (in fact there 5) when I first got it but using that wipes the hard drive C:. I know that for XP there is a repair program which you get to by following the procedure for doing a re-install but you have this option which doesn't wipe the hard drive. I've used it.Does something similar exist for Win 7?
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Feb 19, 2012
My wife's Samsung notepad keyboard and touchpad have stopped working. The odd thing is that the keyboard does work at startup - I can press F4, arrows, Enter, etc to start up in safe mode, but still the keyboard and touchpad do not work as soon as we get to the login screen. I have tried system restore, unplugging the cord and battery. At the moment I can get it to work using a USB mouse and the on-screen keyboard
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Apr 4, 2012
A couple days ago, my keyboard and touchpad mouse stopped working. I thought it was a hardware issue and ordered a replacement keyboard. As for the touchpad, I'm just using a wireless mouse. I replaced the keyboard a couple days later with the new one, and when I turned on my laptop, it works again, but when I put my laptop to sleep and wake it up, I hit enter, and then it stops working. I cannot type anything until I restart my computer. I figured it has to do something with the drivers, but I'm not too sure. Here is my computer specs:
Product: HP Pavilion dv9700
Model: dv9925nr
Windows 7 home premium 64bit
I've gone to the HP website to get the drivers, but they do not support windows 7 for my computer.
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Nov 3, 2011
i have read about similar problems on here but none of the solutions worked for me. the keyboard seems to work just fine until the "starting windows" screen appears then absolutely nothing. i've tried reinstalling the alps pointing device drivers, i uninstalled then installed the newer version, nothing seems to work. the computer was working just fine until i came home from work and turned it on. this same problem happend about 2 months ago and it magically fixed it self, i just never turned the computer off again. i have 2 identical sony vaio VPC-EB33FM/BJ models, and have compared all the drivers and settings, they are the exact same (except the newer version of Alps on the broken one). i ran one of those "scan for new drivers" programs that ask for money to update drivers that it says are old and it said that the HID keyboard device driver is way out of date along with several others, but once again they are the same as the ones on the computer i am using now and this one works like a champ
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Mar 8, 2012
I just got a new laptop (Lenovo G770) and am busy configuring Windows on it. I am running into an annoying issue with my input devices. Whenever I type or do anything with my keyboard, it disables my touchpad for about half a second. Since I am an avid user of keyboard shortcuts, this is highly annoying and is messing with my productivity. I can't figure out how to turn it off--when I search for answers I just see lots of threads from people having the opposite problem, who want to disable their touch pad while typing. I currently have the Synaptic driver installed controlling my touch pad, and I can't see any options in its settings to disable this "feature".
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Jun 9, 2011
I don't know for sure the the Win7 update killed the track-pad, but about a week or so ago after I let it run I've lost the track-pad function completely and the keyboard is erratic. If I accidentally hit the Caps Lock key the keyboard stops responding. I discovered if I open the keyboard control panel and just change a parameter, like how fast the cursor blinks and APPLY then I get the keyboard back without rebooting. I downloaded the track-pad driver, says it's the same as installed but the system no longer recognizes it's there in the control panel. This is an HP G60 series laptop running Win 7 Home.
I'm downloading TSG to add that info, but searching I see many people have had similar problems like this with no solution on various brands of laptops and Windows.
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Dec 4, 2012
I upgraded my Acer Aspire 5672 from win xp to Windows 7 hm prem 32bit. I realised that the keybd and touchpad fails to function when I have the battery unit installed, but they work fine as soon as I remove it. Before the upgrade, I run the microsoft upgrade advisor program and it did not flag the battery. Secondly, I dual boot with ubuntu 12.04 and the keybd and touchpad works well in the ubuntu platform except that it receive very minimal charge. The laptop runs on the minimally charged battery for a short period.
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Oct 15, 2011
I don't know what the latest update was but it updated when I was shutting down my laptop (Compaq CQ60). I am running Windows 7 Ultimate x86 and have never had any problems. I plugged in my USB mouse from my PC and the laptop accepted it and let me use the mouse, but I was still unable to use my keyboard/touchpad. I tried booting in safemode but my keyboard doesnt work so I cant scroll to it. I also noticed that my laptop did a Checkdisk or something along that lines, I believe thats what its called.
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Jun 9, 2011
I recently upgraded my Sony Vaio VGN-730E/B from Windows Vista Home Premium 32bit to Windows 7 Professional 64bit. According to the Microsoft Tool for upgrading to Windows 7 and the specs for the notebook upgrading to Windows 7 64bit is possible. have tracked down and modded drivers for Nvidia GeForce 8400M GT, Wireless Card, Ethernet Adapter, Motherboard, Synaptic Touchpad...
- which is the problem, the touchpad driver invalidates my keyboard...
- if I don't install the driver, they scroll function of the touchpad doesn't work
Also, I am unable to find a driver for my keyboard or peripheral buttons on the laptop...It's not a big deal, but my eject button for my DVD Rom device doesn't function...
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Apr 14, 2012
I'm having problems in my computer which I'm failing to identify. The symptoms: Computer turns unresponsive. It seems like a windows explorer crash or maybe a hardware problem, but I don't know how to be sure of which.
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Aug 14, 2012
this is happening on java based games, such as runescape private servers, rs itself, etc.
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Mar 17, 2012
My EEEPC 1201N laptop is unresponsive after a few minutes after loading my desktop. It's running on Windows 7 Starter.Before this happened, I saw a message just after the boot display and before the welcome/log-in screen something like: C:Windows....Registry..I can't remember what exactly it was because I thought it was just an update (but it was the first ever type of message update I've seen compared to previous update messages).I did a system disk check scan, and no errors were found. I also did an avast! boot system scan and the log was:File C:UsersAsus EEEPC 1201NApp DataLocalTempkB9fdCry. exe. part| >Quick Time. msi |>QuickTime.cab|>QTInfo.exe Error 42127 {CAB archive is corrupted}Cyber link temp update file was infected by "Win 32: Trojan-gen." I experience the OS crashed for a few times, but this is the first time it became unresponsive.I would like to know how can I detect whether other system files were corrupted/infected that causes the OS to be unresponsive and fix the issue.
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Feb 24, 2012
My notebook suddenly became unresponsive. I looked in Task Manager and found 99% of the CPU cycles were being consumed by MSE.Should I say Goodbye to MSE? What would the replacement be
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Nov 22, 2010
the harddrive goes completely bozo and the system is extremely unresponsive since it is in the process of waking up
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May 6, 2012
i have an acer laptop and i have 3 usb ports. 2 of the 3 work, the other doesnt pick up any devices i plug into it. i can still use it to charge things, but it wont open them and the devices work properly in other drives and computers. but since it is delivering power, im thinking its some kind of software issue. is there a way i can fix this without buying any expensive software?
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