Video Turns Black And Grey, Keyboard/mouse Becomes Unresponsive

May 11, 2012

I bought a new computer with the following parts. PCPartPicker part list / Price breakdown by merchant / Benchmarks CPU: Intel Core i3-2120 3.3GHz Dual-Core Processor ($117.99 @ SuperBiiz) Motherboard: ASRock P67 PRO3 SE ATX LGA1155 Motherboard ($102.55 @ Newegg) Memory: Patriot Signature 8GB (2 x 4GB) DDR3-1600 Memory ($41.99 @ Amazon) Hard Drive: Samsung Spinpoint F3 1TB 3.5" 7200RPM Internal Hard Drive ($109.99 @ Newegg) Video Card: Asus Radeon HD 7850 2GB Video Card ($249.99 @ Amazon) Case: Fractal Design Core 3000 ATX Mid Tower Case ($69.99 @ NCIX US) Power Supply: Corsair 500W ATX12V Power Supply ($41.98 @ Newegg) Optical Drive: LG GH22NS90B DVD/CD Writer ($22.98 @ Newegg) Monitor: Acer S220HQLAbd 21.5" Monitor ($128.96 @ CompUSA) Total: $886.42 (Prices include shipping and discounts when available.) (Generated by PCPartPicker 2012-05-12 00:22 EDT-0400)

When I first got it, it arrived without the video card so I used a temp one. The computer started crashing, so I thought it was because the video card was old. I borrowed another one from a friend and uninstalled the old drivers and installed the new ones. The same thing happened with this one. I decided to run some test so I downloaded prime95, memtest86+, and a video benchmark. Everything passed except for prime95. Memtest ran for 11 hours with no errors and prime95 crashes after a couple of minutes. I returned the motherboard because I thought it was faulty, but the same thing happens with replacement. I tried moving the memory sticks to different slots and using one and then the other. I tried installing windows 7 32bit and 64bit. I ran the diagnostic test for the cpu and everything passed. I have installed the latest updated drivers.

So if it's not the motherboard, memory, cpu, nor gpu, what could it be. Can someone please help me identify the problem(s). I don't know where the .dmp went but here is a screen shot [URL] and I will attach the PERFMON HTML file.

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