Windows Update Killed HP Laptop Touchpad, Keyboard
Jun 9, 2011
I don't know for sure the the Win7 update killed the track-pad, but about a week or so ago after I let it run I've lost the track-pad function completely and the keyboard is erratic. If I accidentally hit the Caps Lock key the keyboard stops responding. I discovered if I open the keyboard control panel and just change a parameter, like how fast the cursor blinks and APPLY then I get the keyboard back without rebooting. I downloaded the track-pad driver, says it's the same as installed but the system no longer recognizes it's there in the control panel. This is an HP G60 series laptop running Win 7 Home.
I'm downloading TSG to add that info, but searching I see many people have had similar problems like this with no solution on various brands of laptops and Windows.
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Oct 15, 2011
I don't know what the latest update was but it updated when I was shutting down my laptop (Compaq CQ60). I am running Windows 7 Ultimate x86 and have never had any problems. I plugged in my USB mouse from my PC and the laptop accepted it and let me use the mouse, but I was still unable to use my keyboard/touchpad. I tried booting in safemode but my keyboard doesnt work so I cant scroll to it. I also noticed that my laptop did a Checkdisk or something along that lines, I believe thats what its called.
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Aug 31, 2012
Last night my keyboard and touchpad stopped working on my laptop and now I'm using the usb mouse and the "On screen keyboard". I have done a system restore but to no avail. I've also taken out the battery (found in another thread) but nothing. In device manager there is an exclamation mark next these:1. Under keyboard. keyboard device filter2. Under mouse and other pointing devices. ELAN PS/2 port smart padDouble clicking both of them gets these properties for each respectively:1. Under keyboard. Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)2. Under ELAN PS/2 port smart pad. This device cannot start. (Code 10)The laptop is an Asus x53sv running win 7 64bitI made a recovery disc (in fact there 5) when I first got it but using that wipes the hard drive C:. I know that for XP there is a repair program which you get to by following the procedure for doing a re-install but you have this option which doesn't wipe the hard drive. I've used it.Does something similar exist for Win 7?
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Apr 4, 2012
A couple days ago, my keyboard and touchpad mouse stopped working. I thought it was a hardware issue and ordered a replacement keyboard. As for the touchpad, I'm just using a wireless mouse. I replaced the keyboard a couple days later with the new one, and when I turned on my laptop, it works again, but when I put my laptop to sleep and wake it up, I hit enter, and then it stops working. I cannot type anything until I restart my computer. I figured it has to do something with the drivers, but I'm not too sure. Here is my computer specs:
Product: HP Pavilion dv9700
Model: dv9925nr
Windows 7 home premium 64bit
I've gone to the HP website to get the drivers, but they do not support windows 7 for my computer.
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Feb 18, 2012
My ASUS Notebook was running fine when I went to bed the other night and Windows 7 did an auto update. I logged on the next morning and all the USB, Network Adapter, and Sound drivers were dead. I checked, and it appears that a few of the components of the Windows update did not complete successfully (.Net framework, Silverlight, etc.), so I assume this has something to do with it. I assumed it would be no big deal to fix the drivers, but boy was I wrong. Here's what I've tried (and failed) to fix this.
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Jul 17, 2011
When I was running Vista Ultimate x32 on my Acer Aspire 7720-6395 notebook, the Blu-ray playback ran fine. However, as soon as I "upgraded" to Windows 7 Ultimate, the Acer Blu-ray playback software running under Acer Arcade Deluxe was disabled.I ran the Windows 7 upgrade advisor before I paid the $184 to Amazon.com for the "upgrade" to Windows 7 Ultimate, and nothing in the upgrade report indicated that Windows 7 would do anything adverse to my Acer 7720 notebook, much less kill Blu-ray playback. the Acer OEM Optiarc BC5500A Blu-ray optical drive checks out as fully functional, with up to date driver, and will play DVDs and music CDs fine under Windows Media Center. Unfortunately, Windows Media Center emulates Apple in not playing Blu-ray disks. I perform Windows updates regularly, as well as run Norton Internet Security, so I don't think that the killing of Blu-ray playback is an update or security problem.
When I inquired of Microsoft and Acer, Microsoft suggested that I address my problems with the Microsoft 7 "upgrade" killing Blu-ray playback to Acer, the manufacturer of my notebook, and Acer responded that my Acer 7720 notebook is out of warranty, so it's not their problem either.So, I did a trial of a commercial Blu-ray add-on software, Cyberlink PowerDVD 11, but that did not work because PowerDVD 11 is apparently not as efficient as the Acer Blu-ray playback software under Acer Arcade Deluxe is, or was, before the "upgrade" to Windows 7 killed it. Cyberlink PowerDVD 11 apparently requires a more powerful CPU than the T5250 Intel Core 2 Duo CPU and/or a more powerful GPU than the NVIDIA GeForce 8400M GS GPU that came with the Acer 7720-6395 notebook.
Hence, it seems like the only options that the Windows 7 Ultimate "upgrade" gives me, after having invested $184 in it, are:
1. Throw away the investment in the Windows 7 "upgrade" and my notebook, and buy a new notebook;
2. Ask Microsoft for a refund on my Windows 7 Ultimate "upgrade" and try and reinstall and run Vista again;
3. Wait for Acer and Microsoft to work out the problems with the Acer Blu-ray playback software operating under Windows 7 (it seems that neither Microsoft nor Acer is interested in doing that, however);
4. Wait for Microsoft to include Blu-ray playback in the Windows Media Center (I can't imagine why they haven't done this already); or
5. Upgrade the CPU and/or GPU hardware on my Acer 7720-6395 notebook to components that would allow me to run PowerDVD 11.
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Dec 26, 2012
alright, I'm posting on behalf of a friend(doing chat on facebook..), who is trying to replace the harddrive on a windows 7 laptop.now.. installation of the new drive did not go to plan, so he tried to put the old one in, and the computer apparently took this as cause to commit seppeku if you will.we have tried everything, up to and including testing for a bad mobo, which I suspect it is.all he's getting is a power light, not even the screen's backlight is coming up.
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Jan 12, 2012
Lastnight upon shut down, my laptop had updates to deal with so I went to sleep. I fired it up this morn and it did what ever it does with those updates... Since then I have nad no touch pad. I tried the Fn/F9 and that was not it... so I checked in control panel etc... Got to the screen where I check/uncheck "disable for external device" or similar wording... Couldn't check/uncheck as it was not highlighted/activated... windo in that box was blank not showing a device at all...
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Jan 1, 2012
Today my laptop keyboard and mouse stop working for some odd reason because some weird anti vurse popped up on my computer freezing it so I restarted it . I thought my computer frozen so I would restart it , but I just hooked up my keyboard and mouse and they work just fine on the laptop , but when i unplug them i can't use my keyboard or mouse to my computer. I am not sure if i pressed something to make the touchpad and keyboard stop working .Maybe I could have put in sleep mode or something.
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Jul 29, 2009
Monday afternoon I turned my computer on and noticed that every two minutes or so the computer would freeze up for up to 15 seconds, after which I had another one-two minutes of uninterrupted use and then it would freeze again.
The Computer Dell Inspirion Laptop E1705/9400 Windows 7 and Windows xp 40gb and 120gb HDD 1gb ram Dual core (centrino?)cpu need more info? ask.
(only on Windows 7)I'd done two major things in the past week and neither one of them could have had caused this because there'd been so much time in between. The first was I networked a couple folders on my hard drive so they were accessible on the rest of my home network (on Friday). Second I'd installed GIMP on my computer (Saturday night).
(only on Windows 7)I did a restore point from about a week ago, still had the same problem, then I tried uninstalling GIMP and turning off file sharing, still nada.
I thought maybe it was a software problem and because I had a website due in a couple hours I thought I'd swap out the Windows 7 hard drive which I was using and instead use a hard drive with Xp, Oddly enough all the problems I've mentioned up to now and the problems I'll mention persisted on both platforms (unless otherwise stated), also note I hadn't used Xp in months (about 3 months ago was the last time I'd used it in a computer.)
After messing around some more I noticed that my touch pad wasn't working at all (I'd been using a external wireless mouse until then) The drivers somehow uninstalled themselves and pretended to not work when I reinstalled them.
The only thing that kinda worked was booting in safe mode, then the courser would freeze but not anything else. When you look at this with the fact that the touch-pad doesn't work and the problem persists cross-platform, it begins to look like a BIOS or hardware problem, not a software thing.
Other Weird Phenomenon
(only on Windows 7) Stumble Upon doesn't show up in the toolbar even when it's enabled and checked off as supposed to be there, in Firefox.[this one is just weird... it could be that I updated it and didn't realize and it's not playing nice with some other add-on, I'll look into that.) On screen keyboard also wont work in safe mode while courser is frozen (but mouse isn't). When I access files through file sharing from a different computer they are also subject to freezing, meaning that if I have a HTML file open in notepad ++ ( that's on the laptop) every two minutes or so it'll freeze up for 10-15 seconds.
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Dec 27, 2009
I just installed windows 7 ultimate on my daughters, acer aspire 3050 laptop. It was running vista home basic before. The vista install was damaged by viruses, so I decided to upgrade her to 7. All the hardware was recognized, but for some reason the keyboard does not work, it was working fine with the virus riddled vista install. For some strange reason the windows key does bring up the start menu, but none of the other keys seem to do anything.
They all work in the BIOS just fine. Also the touch pad does work, but the cursor movement is very jerky, and it was also fine in vista. I went to acer's site, they don't have any windows 7 drivers available for this model, or any vista drivers for the keyboard, I installed the vista touch pad drivers, but they did not seem to help. I also messed with the keyboard settings in control panel, but nothing seems to help. Does anyone have any ideas, on what I need to do to fix this. I have been really pleased with 7 on my other computers, and would hate to have to go back to vista.
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Apr 10, 2012
Been having a problem with my laptop recently and when I turn it on the keyboard and touchpad don't seem to be responding but when I go into safe mode this is working. Also when trying to run system restore this is getting the the finalising stage and then doesn't actually work.
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Jul 13, 2011
When I press the same button many times, entire keyboard and also touch-pad are getting stuck (not responding anyhow), but the Bluetooth mouse is functioning fine. Whatever I try can not fix it! The only thing to do is to restart the laptop, after restarting forking just fine, unless I start to press the same button many times (like if I will delete something with Backspace key, it is getting stuck)
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Jan 1, 2012
My laptop recently became buggered by a virus and as I did not have a windows 7 installation disc I decided to restore it to its factory default using some sort of dell backup utility.Since I did this my touchpad and keyboard no longer seems to work! keyboard works fine when i select f8 on startup as i can flick through the options however when i boot into safe mode the touchpad and keyboard still don't work.
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Jan 2, 2013
I have an Acer 5732Z laptop that has never given me trouble until today. I was in the process of updating my GPS when it told me to restart the computer with the GPS still plugged into the USB drive. However, when the windows 7 login screen came on, I was unable and am still unable to get my touchpad or keyboard to work. The GPS is unplugged and still nothing. It's not disabled (touchpad), safe mode/system restore doesn't work and I am past warranty so Acer cannot help.I am currently just stuck on the login screen. Have tried USB mouse and keyboard, nothing.
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Mar 16, 2012
I just got a new laptop and started doing a little gaming (KOTOR and Battlefront II), the only problem is those games use awsd to move and the touchpad to look around and I can't use the touchpad while using the keyboard. Is there any way to enable touchpad use while using the keyboard?
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Feb 12, 2010
So last week I received my brand new HP Envy 15, with a Core i5 540m (2.5-3.3ghz) Ati Radeon 5830, 4gigs of DDR3 ram, and a 500gb HDD. (Of course running Windows 7 Home Premium 64bit.) And everything was running awesomely- Until yesterday when I went to turn it on and when it got to the login screen everything on screen was gigantic, and my keyboard and touchpad were unresponsive.
I tried using a usb keyboard and still no luck. Booting into safemode yields the same results, even without networking. Yet when booted it up disabling driver signature enforcement, it worked fine, except everything was slow and my sound didn't work. Is there any way I can boot up regularly again and get my sound working?
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Feb 19, 2012
My wife's Samsung notepad keyboard and touchpad have stopped working. The odd thing is that the keyboard does work at startup - I can press F4, arrows, Enter, etc to start up in safe mode, but still the keyboard and touchpad do not work as soon as we get to the login screen. I have tried system restore, unplugging the cord and battery. At the moment I can get it to work using a USB mouse and the on-screen keyboard
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Nov 3, 2011
i have read about similar problems on here but none of the solutions worked for me. the keyboard seems to work just fine until the "starting windows" screen appears then absolutely nothing. i've tried reinstalling the alps pointing device drivers, i uninstalled then installed the newer version, nothing seems to work. the computer was working just fine until i came home from work and turned it on. this same problem happend about 2 months ago and it magically fixed it self, i just never turned the computer off again. i have 2 identical sony vaio VPC-EB33FM/BJ models, and have compared all the drivers and settings, they are the exact same (except the newer version of Alps on the broken one). i ran one of those "scan for new drivers" programs that ask for money to update drivers that it says are old and it said that the HID keyboard device driver is way out of date along with several others, but once again they are the same as the ones on the computer i am using now and this one works like a champ
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Mar 8, 2012
I just got a new laptop (Lenovo G770) and am busy configuring Windows on it. I am running into an annoying issue with my input devices. Whenever I type or do anything with my keyboard, it disables my touchpad for about half a second. Since I am an avid user of keyboard shortcuts, this is highly annoying and is messing with my productivity. I can't figure out how to turn it off--when I search for answers I just see lots of threads from people having the opposite problem, who want to disable their touch pad while typing. I currently have the Synaptic driver installed controlling my touch pad, and I can't see any options in its settings to disable this "feature".
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Dec 4, 2012
I upgraded my Acer Aspire 5672 from win xp to Windows 7 hm prem 32bit. I realised that the keybd and touchpad fails to function when I have the battery unit installed, but they work fine as soon as I remove it. Before the upgrade, I run the microsoft upgrade advisor program and it did not flag the battery. Secondly, I dual boot with ubuntu 12.04 and the keybd and touchpad works well in the ubuntu platform except that it receive very minimal charge. The laptop runs on the minimally charged battery for a short period.
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Jun 9, 2011
I recently upgraded my Sony Vaio VGN-730E/B from Windows Vista Home Premium 32bit to Windows 7 Professional 64bit. According to the Microsoft Tool for upgrading to Windows 7 and the specs for the notebook upgrading to Windows 7 64bit is possible. have tracked down and modded drivers for Nvidia GeForce 8400M GT, Wireless Card, Ethernet Adapter, Motherboard, Synaptic Touchpad...
- which is the problem, the touchpad driver invalidates my keyboard...
- if I don't install the driver, they scroll function of the touchpad doesn't work
Also, I am unable to find a driver for my keyboard or peripheral buttons on the laptop...It's not a big deal, but my eject button for my DVD Rom device doesn't function...
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Jan 6, 2009
anyone else have this problem where their laptops touchpad is not working with the 7000 build of windows 7. its a toshiba laptop. i tried to install the touchpad driver for it, and it shows that the device is working properly through the device manager, but nothing happens. ive tried turning the touchpad on and off and it still does nothing. the mouse worked perfectly fine when i had xp installed on it, but once i changed to windows 7, it just stopped working.
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Mar 19, 2010
I did a clean install of windows 7 then i installed all my drivers but i cannot seem to find the settings for the touchpad on my laptop.
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Apr 13, 2011
I need driver for touchpad, for laptop stallite pro A200 on widows 7
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Oct 1, 2012
When I press some keys, windows display incorrect both in Word, notepad, browser,etc... , such as press backspace window display '=', press enter windows display '' , click left arrow windows display ']'...I try to change region of keyboard but error still display. When I try to re-install Windows 7 professional 64bit, error un-display, all of keys display correctly. But error display again after I execute windows update automatically. So I think it is error of windows, maybe.
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Nov 15, 2012
A Compaq Presario CQ62 Laptop running windows 7. I accidentally spilled wine on it and the keyboard no longer worked.I purchased a Microsoft wired desktop 600, but it has no function keys. On the original keyboard I used Fn E12 to connect to a network, but with the new keyboard I can no longer connect to a network. There must be a workaround?
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Jan 31, 2010
Everything was fine. I installed a fresh copy of Windows 7 on my C: partition a couple days ago, while keeping important data (family photos, videos, etc.) on my D: partition, and everyting went off without a hitch. For the last couple of days I've had no problems. Then this afternoon, I shut down the computer and start it up again an hour later and the D: partition has totally disappeared to be replaced with "free space." The partition had been totally obliterated without warning or explanation - it's just gone. I made the mistake of going into the Disk Manager and reassigning the letter to the partition in the hopes that would fix the problem but now Windows wants to reformat the drive (which I have not allowed since I want to recover the data some how). I've been using and upgrading Windows since the Windows 95 days and I have NEVER, EVER seen this happen. I tried using Partition Wizard as it advertised a partition recovery tool but have not had success with it and I'm now thinking I'm going to have to drop a some money into a more robust data recovery option.
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Jan 23, 2011
I do not like at all using my touch pad with my laptop as i have lost more stuff doing that. Typing along and it somehow highlights everything and if you aren't watching and aren't fast, the next key stroke zaps everything.So I found before on my old lap top that the fn key and the f3 key together will work as a toggle (that sometimes irritatingly toggles its own self) to turn touch pad on and off.On my new laptop I found it had a control to completely disable the touchpad which was way cool, one time, done. Now amazingly enough the control is not locatable and the touch pad is activated and the fn f3 fix does not work either.computer manufacturer says restore to default settings but I don't buy it there has to be another way as that will wipe out all my settings and more?
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Jan 11, 2009
I think this is driver related. My Dell laptop touch pad is working fine for moving the pointer and clicking but the scrollbar for web pages etc. that runs vertically down the left of the pad does not function at all. I have had a look around the Device Manager but I cant find the pads entry to update it. Perhaps this is just something that is incompatible with Windows 7...
Does anyone else have this problem?
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Oct 31, 2012
I have an ASUS laptop model: N43S I used fn-f9 keys to disable my touchpad, and after I pressed these two keys, a picture of a locked touchpad appeared on the screen but the touchpad was still working. So I went to control panel -->device manager-->mice and other pointing devices-->driver but the disable button was disable too.
I should disable my touchpad because I have to type my thesis and the touchpad is a big problem for me.
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