Friend's USB Mouse And Keyboard Don't Work After An Update
Jul 15, 2011
After updating with KB2507938, his USB wireless mouse and keyboard stop working. Apparently his regular, wired keyboard works. Doing a System Restore fixes the problem, but after turning the computer off and then on, etc., the update reapplies itself.
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Apr 27, 2011
Shortly after installing the latest intellipoint drivers suggested by Windows 7 along with several other updates from windows update, my Microsoft Keyboard stopped working after windows boots up. The mouse works fine but the keyboard does not.The keyboard doesn't respond AFTER windows starts but works fine in BIOS. I can boot to safe mode using F8 but then the keyboard stops working once Windows prompts me to logon.I can even use the sleep mode button on an alternate keyboard (Logitech) I tried later just to debug the problem to put the computer to sleep but the keys to log on aren't responsive.The computer succesfully restarted a few times after installting the updates so it may not directly be related to the windows updates. Either way, it didn't happen on next bootup.
-I tried all my system restore points and that did not work,
-I tried the "on-screen" keyboard just to get past the logon, but it does not pop up. I can get it to pop up in another installation of windows 7 on the same computer.
- I tried the keyboard on a separate (new) installation of Windows 7 on the same computer and it does work fine, but that doesn't solve the problem. Also the "on-screen" keyboard works fine in the new installation.
-I've tried going into BIOS and setting num-lock boot to on (I don't know why but someone suggested this might work for a similar problem) but it didn't work for me.
- I've also tried a few BIOS options that look like they might make a difference like legacy USB 3.0 support but that did not work.
- different USB ports 2.0 or 3.0 for the receiver combo do not make a difference.
Also a clean re-install is not an option for me because the licenses used for Windows and MS Office won't allow another install.I can get to a dos prompt or access the non-working windows 7 drive and files with dual-boot, but I need to get back to access that installation.Is there a way to manually reinstall the drivers via DOS, the other partition, or some other solution that might work?
System:
Windows 7 64 bit Home Premium (non-working but activated)
Windows 7 64 bit Home Premium (working but not activated)
MS Office 2007 AVG Anti-Virus
I have a Microsoft Natural Wireless Keyboard and Mouse combo 7000.I have also tried a Logitech Y-RJ20 combo (Ps/2 keyboard, and USB mouse)
ASUS P867LE Motherboard with i7-2600k CPU.
8 GB RAM
Samsung SSD Drive on non-working partition
Maxtor 320gb Drive on working Windows 7 partition
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Jul 28, 2012
recently my computer was acting up and would not startup past the "windows is starting up" screen. I really wanted to play a bunch of games I just bought so I kept occasionally getting it to work in "last known good configuration". Safe mode didn't work and eventually I ran a disc I have no idea what it's called but it said soldierx on the screen and ran like 8 virus scans and did a bunch of tests on my comp, apparently geeksquad uses it. Anyways it removed 3120 spyware, but right before I decided to run this the only reason I decided to was because my keyboard and mouse stopped working. It works in the bios and anything before I actually get to my desktop, lights up and everything, even the keyboard shortcuts work such as windows search, but I can't move my mouse or do anything with my keyboard. I ran startup repair and it says that windows can't automatically fix the problem, had my dad do some pin reset thing where you do something with the battery and move pin 1 to 2 and 2 to three or something like that and didn't work, the bios has ps/2 enabled and legacy something enabled which I read could be the problem, and I have no restore points.
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Aug 11, 2012
my problem is when I start the computer and get to the login screen; Im unable to choose the user because neither my keyboard and mouse don't work. I also can't get to the safe mode. I've got USB Wireless mouse and keyboard and it works in bios. I didnt make any changes to the computer lately
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Aug 17, 2011
when i turn on my computer i usualy need to give password to turn it on, but now when i turn on the cpu and the password screen comes up, but i cannot use the keyboard and mouse. only thing i can do is shutdown from the cpu and turn on and still same issue.
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Oct 12, 2012
I cannot get my keyboard and mouse to work. I have resume the system from its previous location failed on my screen and to try again and press enter but keyboard and mouse won't work now so can't press enter.
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Dec 25, 2012
I recently bought a replacement mouse + keyboard. (Both Wireless, use same connector). So, I plugged them in last night, and the keyboard worked in the startup. I log in, and it stops working? I have no way to access any files on that computer since i have no working mouse/keyboard besides the one that wont work on that, so I need a way to fix it without accessing files that are only accessible after login.
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Dec 27, 2012
keyboard and mouse do not work when booting
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Oct 25, 2011
I have recently build a new system , windows 7 ultimate x64 and purchased a microsoft natural ergonomic desktop 7000 keyboard and mouse to use with it , I started it up yesterday for the first time , installed windows useing a wired key/mouse , upon completion shut down and restarted with the USB reciver in place , both worked fine , I then shut down and moved the PC into my office where it was to be used , fired it up , didn't work , tried instaling the drivers no joy , reseting , change batteries , no luck (strange thing though when i install the batteries the battery light glows for a few seconds then fades out , that is on both the mouse and keyboard )I then did a reinstall of windows 7 downloaded & installed the latest x64 drivers but nothing , I have tried it on my other PC (WINDOWS XP SP3) Nothing , i also took the pc back to the other room thinking there may have been interferance from the router etc , but the same nothing .
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Oct 20, 2011
Were working fine yesterday. Today I return home and find computer had mysteriously turned itself on. Mouse not working but keyboard allows me to try to shut down. Taking very long time so shut down with power button.
Now my keyboard and mouse both do not work on Windows login screen. Same for safe mode. Before this, in BIOS, other screens can get to by holding down keys as computer starts, keyboard works.
As Windows loads, can see keyboard illumination switches off. Same for mouse laser. My other USB peripherals (extra HD and wireless thingy) still have lights on. Fairly new computer. Cost me �300 new about 6 months ago.
I tried to 'roll back' Windows - there was only one option - for when I installed Itunes maybe a week ago, but that failed. I chacked inside and outside the case to see if there's any sockets for PS/2 keyboards, but there aren't any.
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Jul 10, 2011
So my iPod wouldn't be seen on my computer, so I went to the Apple website to fiind out how to fix it. It told me to disable all services in msconfig, and when I reboot, my Mouse and Keyboard won't work
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Jan 18, 2013
I'm trying to install Windows 7 Professional 64 bit Edition on new SSD.I'm using a USB keyboard and USB mouseI turn on the computer and the keyboard works. I can enter the bios and use the mouse as well in the bios GUI.I set the computer to boot off the cd-drive. Open the cd-drive. Place Windows 7 inside and restart the system.Now the system boots off the cd and Windows 7 installer disk does its thing.Eventually I reach the page where it reads "Install NowI go to move the mouse. The mouse doesn't work. I try the keyboard. The keyboard doesn't work.To resolve the issue I had to power down the system, unplug the usb keyboard and use an old PS2 keyboard just to get the keyboard to work and install Windows 7.My question is what was the problem and if it occurs next time how do I resolve this issue
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Nov 12, 2010
Yesterday night I turned off my computer by pressing the power button and now my mouse and keyboard do not work anymore(in Windows). I wanted to see if it was just the mouse/keyboard itself, but I noticed nothing detects when I connect a USB device. I tried plugging it in every port and it's the same. I thought it was a hardware issue, but now I realize that it is not.
I restarted my computer and tried to get into safe mode; it worked(I was able to go up and down to select which mode I wanted to enter). Once inside safe mode and windows is loaded, the keyboard just freezes. It does not work at all. I then decided to go into bios to see what is up and everything seems right. I even screwed around and messed up my overclock settings.
So now I know my keyboard still works and it's probably a Windows issue. I wanted to see if my mouse would work. I went into Windows Repair(I might have gotten the name wrong) and voila, my mouse worked!
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Jul 8, 2012
The battery in my logitech k260 mouse died. I changed the batteries in both the mouse and keyboard. Now it doesn't work. I can't find a reset button.
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Nov 29, 2009
I have a linksys WMP110 running on a gigabyte M55SLIS4 motherboard every time i try to connect to a wireless connection with the card the OS reboots, But i took the card and installed it on my friend mother running the same release of windows 7 and it worked completely fine no reboot not at all and he ran it for more than a week .
So can some help me out here probably tell me what they need to see why it reboots
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Aug 23, 2011
really have never seen anything quite like this. When I boot up my PC and it gets to the desktop, a program window pops up and the mouse and keyboard will not work.Therefore, I cannot clear the program from the desktop or go anywhere to run scans or the like to see if the problem is virus related. When I go into safe mode, it does the same thing. I tried restoring to last known configuration with no System Restore shows no restore points. I can't do anything including get you information on my PC. I am running Windows 7 32 bit on a HP/Compaq DC 7600 C/PD 950. I am running Avast Anti-Virus Suite Pro. Regardless once on the desktop, I can not go anywhere. What the heck? Right now I am working on my laptop.
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Nov 13, 2011
At win 7 login screen mouse & keyboard USB 2.0 doesn't work. We've tried this same mouse & keyboard in a diff computer & it worked fine.
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May 5, 2011
I have a USB mouse which works fine when it is plugged in at boot time.
When I then (when Win7 is already up) plug the USB mouse out and 10 seconds later back in again then it is not working any more.
Another USB mouse on another Win7 computer does not have such problems.
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Feb 7, 2010
Ok not sure how to explain this but my mouse/keyboard occasionally freeze up for few seconds and mouse will become very very slow and beeping sound come from speakers when I try to press keys on mouse or just move it, not the standard error sound its different beep. In shooters i sometimes find my self unloading a gun in the air after the lag passes please someone help.
Specs
-Windows 7 32bit Ultimate
-Wave wireless keyboard/mouse set
-CPU 2220 @ 2.40 Ghz
-4G DDR2 RAM
-Sapphire 5750 1G VRAM
I tried googling but I couldn't find exact same problem but most of answers were pointing towards overheating I installed SpeedFan I alt tabbed out of stalker to look at the reading at my cores were at 60 not sure if thats enough to cause something like I described.
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Nov 11, 2012
My keyboard on my laptop is not working, as well as the mouse. I pluged in a usb keyboard and a usb mouse so that i may use my laptop. how can i fix this. i ran a system report and this is the outcome.Error Symptom: Device is not present, not working properly, or does not have all of its drivers installed. Cause: A device has a configuration problem that prevents it from working properly.Details: The device, PenMount Keyboard Device Filter Driver, is reporting "tv_ConfigMgrErr24"This device will not be available until the issue is resolved. The Plug and Play ID for this device is ACPIPNP03034-75450AE-0Resolution: 1. Verify the correct driver is installed. 2. Try updating the drivers using Windows Update. 3. Check with the manufacturer for an updated driver. 4. Attempt to uninstall and then reinstall the device using Device Manager. Related: Explanation of Error Codes Generated by Device Manager Manage Devices in Windows
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Oct 25, 2009
Was playing Left 4 Dead before and noticed whenever I hold down any key on my keyboard (Logitech G15), and try to move my mouse (G9), the mouse moves, the suddenly stops for a split of a second, moves to where I want it, then stop, etc.
Almost as if the MOUSE had latency issues.
Opened up Autodesk Maya afterwards, spun my scene around using Alt + Mouse, and it's all fine.
Anyone else got anything weird like this? Running 64-bit Windows 7.
FIXED. I verified game cache and restarted computer as well as swapping my USB slots.
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Mar 10, 2011
Yesterday I got on my computer everything is running fine. Today got on it for awhile and suddenly the USB keyboard and USB mouse lock up. I've tried restarting it and I can't get past the first screen. It says keyboard not present or something around those lines.I plugged in a ps/2 keyboard and it works but my USB mouse will still not work. I've tried going into BIOS and making sure USB was enabled. Tried a system restore but for some reason it wont complete.
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Mar 30, 2012
I have a Dell Zino HD. After some Windows updates (may or may not be relevant) the mouse and keyboard have stopped working completely. They work for the BIOS and for F8 options but once Windows has started to boot properly, they stop. I therefore cannot log on.
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Sep 7, 2012
i've been experiencing some issues with mouse and keyboard lately. Both of them randomly freezes for a couple of seconds and then just come back normal. Anyway, i tried to ignore this for a couple of days but now when they freeze, they won't come back and i have to reboot the computer manually.I've tried starting windows through safe mode. It still freezed but for a second this time. I'd be so glad if you guys could show me to fix this problem.
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Jan 29, 2013
I have an ASUS laptop running Windows 7 64 big home premium. a few days ago I brought it out of sleep mode and when the page came up for my password I had no touch pad or keyboard control. I have tried restarting. I tried using a USB keyboard. I also tried Safe mode and I've got nothing. I turned it off with the power button since I had no other choice. When it comes up with "Windows did not properly shut down" screen i can use my keyboard to select options, however, after the screen I've got nothing. My login screen comes up like normal. I even have a flashing cursor in the password box yet my touch pad and keyboard do nothing.
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May 15, 2012
I have a very strange problem. My mouse clicks by itself, and my keyboard types things I've previously typed EVEN THOUGH it's not plugged in. It's random, but occurs after about 2 hours of use. Could I have gotten a virus or changed some weird setting?
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Mar 5, 2010
I have two PC'c and I would like them to share a mouse and a keyboard. I have heard that could be accomplished via KVM switch ( hardware ) or program called Synergy.
Does anyone have experience with either/both. What is more reliable and seamless?
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Feb 7, 2013
I'm buying a new desktop and I am wondering if I can use this wireless keyboard and mouse during the first boot up (windows 7)Keyboard and mouse: [URL]
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Feb 13, 2013
when I open, it's seemingly random, programs sometimes the usb flicker on and off. For example, the mouse works 1-2 seconds then stops 1-2 seconds and continues like that. Same with the keyboard, it works a few seconds, stops and repeats.When I shut down the program it works again, 'the program' because it's been abit of everything. Sometimes it happens again, so I have to restart again etc.With the new keyboard with back lighting and mouse with dpi indicator I see that the keyboard and mouse flicker with its light on and off, one after another. The usb unplugged sound or whatever it is has also occured with these new peripherals aswell.I've tried disabling power saving option in the Root Hubs in device management, but it doesn't help.
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Feb 4, 2009
Have XFX 680i MB, P4-3.0 processor, 500 gig HD, 8 gig RAM, Gforce 8600 video card. Installed windows 7 and it is very awsome and have found it very easy to use. Only problem found is I have a Rocketfish keyboard and mouse Blustooth and seems to loose conectivity often, have to delete and search for the blooth items. Other than that Windows 7 seems to be a very good operating system and look forward to the release.
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Dec 10, 2012
I'm seeming randomly having a problem on my self-built desktop PC where my keyboard and mouse will freeze up, leaving the computer virtually inoperable. I also get strange hangs in the mouse that last a second or so, leading up to one big hang. There's no BSOD or anything like that.I have to hard reboot in order to do anything. All programs and services continue to run and there's no real warning. Games will continue to play like normal as will videos and music, I just can't alt/tab or Cntrl/Alt/Delete. There's no indication that the devices disconnected physically or otherwise. The LEDs on the keyboard stay lit, so it's not as if it loses power.I have tried unplugging and replugging, updating USB drivers, installing and subsequently uninstalling Logitech software, and physically cleaning the fan (Just to ensure heat wasn't a factor). I've ran virus checks from Avast and Malware Bytes that have come back clean. I've looked into the event viewer, but I'm not very proficient with it and I can't seem to find anything on it.
Mainboard : Gigabyte Z68A-D3H-B3
Chipset : Intel Z68
Processor : Intel Core i5 2500K @ 3300 MHz
Physical Memory : 4096 MB (2 x 2048 DDR3-SDRAM )
Video Card : AMD Radeon HD 6900 Series
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