Keyboard And Mouse Won't Work On Welcome Screen?
Aug 11, 2012
my problem is when I start the computer and get to the login screen; Im unable to choose the user because neither my keyboard and mouse don't work. I also can't get to the safe mode. I've got USB Wireless mouse and keyboard and it works in bios. I didnt make any changes to the computer lately
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Nov 13, 2011
At win 7 login screen mouse & keyboard USB 2.0 doesn't work. We've tried this same mouse & keyboard in a diff computer & it worked fine.
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Apr 27, 2011
Shortly after installing the latest intellipoint drivers suggested by Windows 7 along with several other updates from windows update, my Microsoft Keyboard stopped working after windows boots up. The mouse works fine but the keyboard does not.The keyboard doesn't respond AFTER windows starts but works fine in BIOS. I can boot to safe mode using F8 but then the keyboard stops working once Windows prompts me to logon.I can even use the sleep mode button on an alternate keyboard (Logitech) I tried later just to debug the problem to put the computer to sleep but the keys to log on aren't responsive.The computer succesfully restarted a few times after installting the updates so it may not directly be related to the windows updates. Either way, it didn't happen on next bootup.
-I tried all my system restore points and that did not work,
-I tried the "on-screen" keyboard just to get past the logon, but it does not pop up. I can get it to pop up in another installation of windows 7 on the same computer.
- I tried the keyboard on a separate (new) installation of Windows 7 on the same computer and it does work fine, but that doesn't solve the problem. Also the "on-screen" keyboard works fine in the new installation.
-I've tried going into BIOS and setting num-lock boot to on (I don't know why but someone suggested this might work for a similar problem) but it didn't work for me.
- I've also tried a few BIOS options that look like they might make a difference like legacy USB 3.0 support but that did not work.
- different USB ports 2.0 or 3.0 for the receiver combo do not make a difference.
Also a clean re-install is not an option for me because the licenses used for Windows and MS Office won't allow another install.I can get to a dos prompt or access the non-working windows 7 drive and files with dual-boot, but I need to get back to access that installation.Is there a way to manually reinstall the drivers via DOS, the other partition, or some other solution that might work?
System:
Windows 7 64 bit Home Premium (non-working but activated)
Windows 7 64 bit Home Premium (working but not activated)
MS Office 2007 AVG Anti-Virus
I have a Microsoft Natural Wireless Keyboard and Mouse combo 7000.I have also tried a Logitech Y-RJ20 combo (Ps/2 keyboard, and USB mouse)
ASUS P867LE Motherboard with i7-2600k CPU.
8 GB RAM
Samsung SSD Drive on non-working partition
Maxtor 320gb Drive on working Windows 7 partition
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Jul 28, 2012
recently my computer was acting up and would not startup past the "windows is starting up" screen. I really wanted to play a bunch of games I just bought so I kept occasionally getting it to work in "last known good configuration". Safe mode didn't work and eventually I ran a disc I have no idea what it's called but it said soldierx on the screen and ran like 8 virus scans and did a bunch of tests on my comp, apparently geeksquad uses it. Anyways it removed 3120 spyware, but right before I decided to run this the only reason I decided to was because my keyboard and mouse stopped working. It works in the bios and anything before I actually get to my desktop, lights up and everything, even the keyboard shortcuts work such as windows search, but I can't move my mouse or do anything with my keyboard. I ran startup repair and it says that windows can't automatically fix the problem, had my dad do some pin reset thing where you do something with the battery and move pin 1 to 2 and 2 to three or something like that and didn't work, the bios has ps/2 enabled and legacy something enabled which I read could be the problem, and I have no restore points.
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Aug 17, 2011
when i turn on my computer i usualy need to give password to turn it on, but now when i turn on the cpu and the password screen comes up, but i cannot use the keyboard and mouse. only thing i can do is shutdown from the cpu and turn on and still same issue.
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Oct 12, 2012
I cannot get my keyboard and mouse to work. I have resume the system from its previous location failed on my screen and to try again and press enter but keyboard and mouse won't work now so can't press enter.
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Dec 25, 2012
I recently bought a replacement mouse + keyboard. (Both Wireless, use same connector). So, I plugged them in last night, and the keyboard worked in the startup. I log in, and it stops working? I have no way to access any files on that computer since i have no working mouse/keyboard besides the one that wont work on that, so I need a way to fix it without accessing files that are only accessible after login.
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Dec 27, 2012
keyboard and mouse do not work when booting
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Jul 15, 2011
After updating with KB2507938, his USB wireless mouse and keyboard stop working. Apparently his regular, wired keyboard works. Doing a System Restore fixes the problem, but after turning the computer off and then on, etc., the update reapplies itself.
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Oct 25, 2011
I have recently build a new system , windows 7 ultimate x64 and purchased a microsoft natural ergonomic desktop 7000 keyboard and mouse to use with it , I started it up yesterday for the first time , installed windows useing a wired key/mouse , upon completion shut down and restarted with the USB reciver in place , both worked fine , I then shut down and moved the PC into my office where it was to be used , fired it up , didn't work , tried instaling the drivers no joy , reseting , change batteries , no luck (strange thing though when i install the batteries the battery light glows for a few seconds then fades out , that is on both the mouse and keyboard )I then did a reinstall of windows 7 downloaded & installed the latest x64 drivers but nothing , I have tried it on my other PC (WINDOWS XP SP3) Nothing , i also took the pc back to the other room thinking there may have been interferance from the router etc , but the same nothing .
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Oct 20, 2011
Were working fine yesterday. Today I return home and find computer had mysteriously turned itself on. Mouse not working but keyboard allows me to try to shut down. Taking very long time so shut down with power button.
Now my keyboard and mouse both do not work on Windows login screen. Same for safe mode. Before this, in BIOS, other screens can get to by holding down keys as computer starts, keyboard works.
As Windows loads, can see keyboard illumination switches off. Same for mouse laser. My other USB peripherals (extra HD and wireless thingy) still have lights on. Fairly new computer. Cost me �300 new about 6 months ago.
I tried to 'roll back' Windows - there was only one option - for when I installed Itunes maybe a week ago, but that failed. I chacked inside and outside the case to see if there's any sockets for PS/2 keyboards, but there aren't any.
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Jul 10, 2011
So my iPod wouldn't be seen on my computer, so I went to the Apple website to fiind out how to fix it. It told me to disable all services in msconfig, and when I reboot, my Mouse and Keyboard won't work
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Jan 18, 2013
I'm trying to install Windows 7 Professional 64 bit Edition on new SSD.I'm using a USB keyboard and USB mouseI turn on the computer and the keyboard works. I can enter the bios and use the mouse as well in the bios GUI.I set the computer to boot off the cd-drive. Open the cd-drive. Place Windows 7 inside and restart the system.Now the system boots off the cd and Windows 7 installer disk does its thing.Eventually I reach the page where it reads "Install NowI go to move the mouse. The mouse doesn't work. I try the keyboard. The keyboard doesn't work.To resolve the issue I had to power down the system, unplug the usb keyboard and use an old PS2 keyboard just to get the keyboard to work and install Windows 7.My question is what was the problem and if it occurs next time how do I resolve this issue
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Nov 12, 2010
Yesterday night I turned off my computer by pressing the power button and now my mouse and keyboard do not work anymore(in Windows). I wanted to see if it was just the mouse/keyboard itself, but I noticed nothing detects when I connect a USB device. I tried plugging it in every port and it's the same. I thought it was a hardware issue, but now I realize that it is not.
I restarted my computer and tried to get into safe mode; it worked(I was able to go up and down to select which mode I wanted to enter). Once inside safe mode and windows is loaded, the keyboard just freezes. It does not work at all. I then decided to go into bios to see what is up and everything seems right. I even screwed around and messed up my overclock settings.
So now I know my keyboard still works and it's probably a Windows issue. I wanted to see if my mouse would work. I went into Windows Repair(I might have gotten the name wrong) and voila, my mouse worked!
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Jul 8, 2012
The battery in my logitech k260 mouse died. I changed the batteries in both the mouse and keyboard. Now it doesn't work. I can't find a reset button.
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Aug 23, 2011
really have never seen anything quite like this. When I boot up my PC and it gets to the desktop, a program window pops up and the mouse and keyboard will not work.Therefore, I cannot clear the program from the desktop or go anywhere to run scans or the like to see if the problem is virus related. When I go into safe mode, it does the same thing. I tried restoring to last known configuration with no System Restore shows no restore points. I can't do anything including get you information on my PC. I am running Windows 7 32 bit on a HP/Compaq DC 7600 C/PD 950. I am running Avast Anti-Virus Suite Pro. Regardless once on the desktop, I can not go anywhere. What the heck? Right now I am working on my laptop.
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Sep 10, 2010
It All started when my ipod was being stupid and got Bricked almost. So I went into Windows XP but switched to IDE storage Config. in the Bios Fixed it Rebooted Changed to AHCI which is what Windows 7 was Installed with So. Now When I go to Windows 7 NO Matter what Mode (Safe Mode) Keyboard and Mouse there Off they don't stay on after boot. I tried a PS2 Converter, Switched USB Ports, Put in a new Keyboard and Nothing. I re-copied the USB drivers from the DVD into System32/Drivers Still will not work..
Keyboard: Dell Multimedia USB with 2 USB Ports and Logitech V200 Wireless Mouse.
Windows 7 Ultimate 64-Bit.
Asus P6T
Core i7 930 2.8GHz LGA1366
OCZ Gold Series 2x2GB = 4GB DDR3-1333
Also I did Memory Test nothing was wrong. I have had this problem with XP before because it couldn't handle the System Hardware Change But I was able to easily repair it and It worked after. How Do I fix it with Windows 7?
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Feb 29, 2012
I'm trying to install windows 7 on to my new build but when I get to the language selection the mouse and keyboard stop working and no cursor appears, they both work in bios so I don't know what the issue is.
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Nov 26, 2012
My sons computer has frozen, the mouse and the keyboard are unresponsive . what can I do to fix his computer ? desk top windows 7
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Feb 2, 2011
I have a desktop computer running Windows 7 64-bit. I have had it around 1 month and just today have found it keeps freezing on me. The screen literally freezes on one image and I cannot move the mouse/use the keyboard. The fans are still running inside the PC and I cannot see why this happens.
My specs are:
Intel i7 980X Processor
8GB RAM
1TB HDD
1GB GFX
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Jul 16, 2012
So I have a little problem with my mouse and keyboard. It stops working at the login screen. The same thing happens when I try to log on safe mode, etc.
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Apr 22, 2012
ps2 keyboard and mouse stop working at login screen
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Oct 11, 2012
Whenever I start my computer and it gets to the Windows 7 login screen, my mouse and keyboard won't respondThey work in BIOS but once Windows 7 starts to boot up...nothing!My PC doesn't have any PS/2 ports on it, only USB so I can't even access my Desktop to see if the driver are enabled or if the Power Management options are right.I can't do a "Last Known System Configuration" because F8 won't work.[CODE]
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Nov 10, 2012
im not the smartest computer person but i manage. anyway i was cleaning up my computer, getting files off i didn't wont. i had to restart, i went to login like i normally to and bam, cant type or move the mouse on my laptop. i know they work cause i tried it in the recovery mode. can someone help me out? i really dont wanna loose everything i have on my computer, 500 GB of files and most are from things ive installed and are hard to ge
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Sep 7, 2011
Everytime I boot up the keyboard works for me to go to BIOS or Boot menu but once I get to the login page it stops working. I noticed that people are saying disable device signature enforcement or something but I can't find that in my BIOS. I have an Asus motherboard model - M4A88t -V
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Nov 6, 2011
I have a hdtv and a monitor on my wmc7 computer. When i use wmc in full screen mode the mouse will not move over to the monitor. How can i use wmc in full screen mode and use the monitor for facebook?
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May 5, 2011
I have a USB mouse which works fine when it is plugged in at boot time.
When I then (when Win7 is already up) plug the USB mouse out and 10 seconds later back in again then it is not working any more.
Another USB mouse on another Win7 computer does not have such problems.
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Feb 7, 2010
Ok not sure how to explain this but my mouse/keyboard occasionally freeze up for few seconds and mouse will become very very slow and beeping sound come from speakers when I try to press keys on mouse or just move it, not the standard error sound its different beep. In shooters i sometimes find my self unloading a gun in the air after the lag passes please someone help.
Specs
-Windows 7 32bit Ultimate
-Wave wireless keyboard/mouse set
-CPU 2220 @ 2.40 Ghz
-4G DDR2 RAM
-Sapphire 5750 1G VRAM
I tried googling but I couldn't find exact same problem but most of answers were pointing towards overheating I installed SpeedFan I alt tabbed out of stalker to look at the reading at my cores were at 60 not sure if thats enough to cause something like I described.
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Nov 11, 2012
My keyboard on my laptop is not working, as well as the mouse. I pluged in a usb keyboard and a usb mouse so that i may use my laptop. how can i fix this. i ran a system report and this is the outcome.Error Symptom: Device is not present, not working properly, or does not have all of its drivers installed. Cause: A device has a configuration problem that prevents it from working properly.Details: The device, PenMount Keyboard Device Filter Driver, is reporting "tv_ConfigMgrErr24"This device will not be available until the issue is resolved. The Plug and Play ID for this device is ACPIPNP03034-75450AE-0Resolution: 1. Verify the correct driver is installed. 2. Try updating the drivers using Windows Update. 3. Check with the manufacturer for an updated driver. 4. Attempt to uninstall and then reinstall the device using Device Manager. Related: Explanation of Error Codes Generated by Device Manager Manage Devices in Windows
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Oct 25, 2009
Was playing Left 4 Dead before and noticed whenever I hold down any key on my keyboard (Logitech G15), and try to move my mouse (G9), the mouse moves, the suddenly stops for a split of a second, moves to where I want it, then stop, etc.
Almost as if the MOUSE had latency issues.
Opened up Autodesk Maya afterwards, spun my scene around using Alt + Mouse, and it's all fine.
Anyone else got anything weird like this? Running 64-bit Windows 7.
FIXED. I verified game cache and restarted computer as well as swapping my USB slots.
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Mar 10, 2011
Yesterday I got on my computer everything is running fine. Today got on it for awhile and suddenly the USB keyboard and USB mouse lock up. I've tried restarting it and I can't get past the first screen. It says keyboard not present or something around those lines.I plugged in a ps/2 keyboard and it works but my USB mouse will still not work. I've tried going into BIOS and making sure USB was enabled. Tried a system restore but for some reason it wont complete.
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