HP Envy 14 Continues To Run While In Sleep Mode And Then Crashes
May 8, 2012
I've been having this problem where my envy 14 laptop will attempt to go into sleep mode (or i'll close the lid) when in reality the screen just shuts off and everything else continues to run. At this point I can't wake the computer up and I have to hard reboot. If i leave the laptop in this pseudo sleep long enough it will just crash and I get the safe mode options upon rebooting.
I've rolled back graphics drivers and then updated again to no avail, I've run a system restore to no avail, I've reset all the power management settings to allow for sleep and changed the multimedia sharing options to allow for sleep as well, I've run multiple anti virus scans AND turned off all unnecessary start up programs, still, to no avail.
I have a lot of memory.dmp files all from this past week, how would i go about sharing and reading one of those?
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Sep 9, 2011
Sleep mode crash
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3948 Mb
Graphics Card: ATI Mobility Radeon HD 5400 Series, 1024 Mb
Hard Drives: C: Total - 152617 MB, Free - 78668 MB; D: Total - 442862 MB, Free - 142706 MB;
Motherboard: ASUSTeK Computer Inc. , K52Jr, 1.0 , BSN12345678901234567
Antivirus: ESET Smart Security 4.2, Updated and Enabled
My computer crashes everytime it goes into sleep or hibernation.
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May 13, 2011
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3948 Mb
Graphics Card: ATI Mobility Radeon HD 5400 Series, 1024 Mb
Hard Drives: C: Total - 152617 MB, Free - 93811 MB; D: Total - 442862 MB, Free - 188188 MB;
Motherboard: ASUSTeK Computer Inc. , K52Jr, 1.0 , BSN12345678901234567
Antivirus: ESET Smart Security 4.2, Updated and Enabled'
Multiple times when ive put my laptop into sleep mode it has crashed when I turn it back on. It does not do it every time, just majority. After I have turned my laptop off normally and then turned it back on I get the windows has crashed screen, asking me if I would like to start my computer in safe mode or normal. I do not get a BSOD. The error message when i log back in says the files that describe the problem are: C:WindowsMEMORY.DMP.
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Feb 21, 2012
Over the last week, my laptop has started to occasionally crash and switch off when it's in sleep mode - after this happens, it won't turn on when the power button is pushed, it'll only work again when it's plugged in. Once it's switched on again I get the black screen that tells me it wasn't shut down properly. I've followed several of the suggestions I've seen on various threads (the power settings upon closing lid are set at 'sleep', hybrid sleep is switched off, I keep it well ventilated, the drivers and BIOS are updated) and still it happens. I haven't done anything significantly different on the laptop, no new installations or updates that I can remember, it runs perfectly fine on battery power when it's awake, nothing else at all seems wrong. I only updated drivers and BIOS etc. after the first few times this happened.
I'm sure it's significant that the laptop is usually fine in sleep mode (even on battery power) and wakes up properly if it's been sat still in one place, and it only seems to crash while I'm moving it i.e. the power light is on when I pick the laptop up, I carry it to another room, set it down and the light has gone off. Also, in one instance after moving it I successfully woke the laptop from sleep, went to plug it in, and when I looked it again it had turned off.
It's still under warranty for another 60 days so I plan to take it in to be checked (I'm not smart enough to start taking apart a laptop, much less actually understand how to fix it), but until I can get to the store next week I'd really like to know what this could be.
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Sep 29, 2012
I have a Dell Latitude E6420 with an Intel Core i7 processor and 4gb of RAM. Lately, my computer has become very sluggish; especially after coming out of sleep mode to the point I have to restart to have a decent performance. More importantly, often when in sleep mode or hibernation, the computer crashes. I've run two spyware programs (spybot and Malwarebyte's Anti-Malware) which removed a few issues, but the core problems persist. I've updated all microsoft programs (windows and office), run Norton virus scans, and CCleaner, but no change. Finally, I must say that at times the laptop runs really hot. That was never the case before.
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Dec 31, 2011
If i allow or manually put the computer into sleep mode and try to wake up it crashes. I start windows normally and use who crashed to analyze. This is what I get. Its only when going into sleep mode, never anything else.I built the PC myself and everything is install correctly and brand new. It isnt the first PC ive built either. Ive checked all the drivers, at least I think I have......
On Sat 12/31/2011 6:07:52 PM GMT your computer crashed crash dump file: C:WindowsMinidump123111-8829-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40) Bugcheck code: 0x50 (0xFFFFF6F450014770, 0x0, 0xFFFFF80002CF0F61, 0x5) Error: PAGE_FAULT_IN_NONPAGED_AREA file path: C:Windowssystem32 toskrnl.exe product: Microsoft� Windows� Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that invalid system memory has been referenced. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time. On Sat 12/31/2011 6:07:52 PM GMT your computer crashed crash dump file: C:Windowsmemory.dmp This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) Bugcheck code: 0x50 (0xFFFFF6F450014770, 0x0, 0xFFFFF80002CF0F61, 0x5) Error: PAGE_FAULT_IN_NONPAGED_AREA Bug check description: This indicates that invalid system memory has been referenced. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
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Jan 17, 2012
My computer crashes right after it wakes up from sleep mode.I used MSDaRT to diagnose the problem, and obtained a Analysis.log file, but I can't figure out where the problem is.Here is a copy of the contents of the file:
Code: Opened log file 'C:Windowsmsdart_crashanalyzer_kd_ansi.log'
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:WindowsMEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available
[code]......
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Oct 1, 2012
Recently when entering sleep mode, the laptop does not go to sleep but crashes. When I go to restart the laptop, I get the windows as recovered from an unexpected shut down.However I have noticed it does not crash, when I first turn the laptop on and at the choose user screen. Here it goes to sleep fine and resumes fine, any other situation and it crashes.
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Jan 26, 2011
I installed Windows 7 on my computer 1 month ago. It was working great until last week. Now it crashes almost every time I wake it up from sleep mode.I tried to attach the minidump files but got the message that I don't have permission. I am logged in as the administrator so not sure why I'm having this problem.
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May 6, 2011
I just finished my first build but my PC crashes every time it sleeps (whether the sleep is automatic or I initiate it). I've seen this mentioned a couple of times throughout the forums but I haven't seen an answer from anyone anywhere. Do I just need to return and replace my mobo?
Processor - i5-2500k
MOBO - Asus p8p67
GPU - MSI GTX 560ti
Memory - GSkill Ripjaws 8GB
PSU - SeaSonic X650 80+ Gold
HDD - Samsung Spinpoint 1TB
OS - W7 x64
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Jan 10, 2012
Past 4 nights my computer has been off when I wake up. I put it in sleep mode before I go to bed. I request someone takes a look at my dump files.
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Sep 17, 2010
How do you stop laptop from going into hibernation mode / sleep mode?
I run a program that takes 8 hours. I need the laptop to stay awake.
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Jan 19, 2012
wreaks havoc with my Norton full system scan. It is scheduled weekly, but never does it, because my computer is on, but sleeping. How can I get the scan to not stop during sleep mode or scan if it's in sleep mode? I having to constantly unsleep my computer or change my control panel settings then change it back.
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Aug 9, 2012
After the computer has been put to sleep a couple of times without rebooting Google News, some times CNN and several other web crash Firefox. Sometimes restarting Firefox allows me to open the website, sometimes it just keeps crashing. Rebooting "fixes" the problem but this tells me that Sleep is actually the problem. I notice that memory usage after a sleep is about 30% than after a sleep. This tells me that some processes are not "waking up".
I have only started using Sleep in the last couple of weeks so that's why I'm pretty sure is a Sleep/Firefox problem. Your comments are solicited.
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Jun 5, 2012
I've been running into a strange BSOD with Windows 7. I'm running a Lenovo X220 notebook, Intel i3 2.1 GHz machine. Recently, whenever I put my computer to sleep or hibernate, Windows fails to sleep and I receive a shutdown error upon restarting Windows.
I have already run Memtest, which confirmed the health of my RAM, but I still can't seem to figure this one out.
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Nov 3, 2012
My computer has been crashing every time it goes into sleep mode. I just bought it 2 months ago, so this is especially troubling. It works fine, other than getting the Blue Screen of Death every time I wake it up. Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64 Copyright © Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\110312-19172-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
[code]....
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Oct 1, 2012
Recently, I have been leaving my PC on a windowed game that isn't really CPU/GPU intensive at all. First four days of leaving it on this game my PC was fine, it came through the night, however the past 3 nights my PC has crashed different times throughout the nights and all data I had on the game lost. I also have a memdump from a program called WhoCrashed, ill post below along with my system specs.
Microsoft Windows: 7 Ultimate 32bit
Intel Core 2 Duo Processor
4GB DDR2 RAM
[Code].....
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Sep 23, 2011
I have a homebuilt system that I have had for a little over a year now. I am currently having an issue when waking my computer from sleep. When I wake the computer, I can see the machine turn on and start up (LED fans light up) but the monitor stays black. It stays like that and my only option is to do a hard reset.
After resetting the computer, it says its resuming windows and lets me login, but it runs very slow for a while. On my next restart, the computer "checks the disk for consistency", and then after that everything is normal again.
This doesn't happen every time I put it to sleep, but it has been happening a lot lately. I had this issue last year, but it just stopped, and i can't remember if I had done anything to fix it. I did not have this problem again until sometime last week. The only thing I did last week was I installed the new drivers for my video card and uninstalled/reinstalled MSI afterburner.
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Mar 19, 2012
I am using windows 7 ultimate and facing great problem. Whenever I put my PC to sleep, on resuming it crashes giving a blue screen of death message. I am never able to put my PC on sleep which quite inconvenient. Actually my video card does not support windows 7 aero or there are no WDDM drivers available for my card which is ATI RADEON 9250. I am ready to upload any crash minidump files or any other log files. Also tell me if any WDDM drivers are there for my video card as I am not able to get them anywhere. Is this video card the only reason for the problem
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Jul 13, 2011
My Windows 7 64-bit laptop crashes when I return to my computer after sleep/hibernate.
I cannot set up symbols on MS debugger (after many attempts) I have attached screenshots of cpu-z (both tabs) and my event viewer which lists 24 critical failures, all event ID 41: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
p.s. Dunno if this is important but the machine is a Sony Vaio but I have uninstalled all sony bloat ware (except Vaio Control Center)
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Nov 5, 2012
When I close the lid it doesn't shut off, keycommands are ignored and the screen remains black leading my to hit power switch I've had the issue since 06/2012
Since then it stopped and continued from 09/2012
Critical 24/06/2012 00:23:16 Kernel-Power 41 (63)
Critical 17/09/2012 21:39:03 Kernel-Power 41 (63)
Critical 18/09/2012 19:46:20 Kernel-Power 41 (63)
Critical 18/09/2012 23:10:58 Kernel-Power 41 (63)
Critical 22/09/2012 20:54:24 Kernel-Power 41 (63)
[code]....
I've checked that my GPU and Intergrated card are up to date?
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Nov 29, 2009
I am in a very unussual situation. When I start my Laptop for a safe mode I hold the F8 key as it reboots, it brings me to the Choice screen. With an arrow Key, I direct it to SAFE MODE, hit the enter key and neccessary drivers list is displayed in black, no problems. Then it goes straight to discovery mode, runs the diagnostics and asks me to recover, instead of SAFE MODE so that I can work on Uninstall graphic adapter and install one that supports WIN 7, instead of Standard VGA Graphic Adapter.
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Aug 29, 2010
I already have the envy, you can see my specs. I want to know if it would be worth switching to a MacBook Pro. If I did, I would want windows 7 on it for sure. Is it worth it? I love windows 7, but I also love the compatibility that Apple makes with all its stuff. Apple makes decent hardware, HP seems like their machines are cheap and not well built.
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May 5, 2012
I have this laptop which belongs to my girlfriend, but it has a slight problem since a few days. It won't boot properly. If I just 'let it go' it gives me the screen about that i've added new hardware or something, and that i should start startup-recovery. From there, if I choose to boot normally, it crashes after the 'Starting windows' screen with the flag. It looks like it gives a black screen with some letters, and then BSOD's REALLY fast. Now the same thing happens if I boot into any safe mode.
So I started thinking, this might be some bootfile problem. And so I went for the startup-recovery mode. Too bad this only shows a black screen with a cursor in the middle, which i can move. Okay, so I tried booting from the cd. Same thing. Even with a recovery cd made with another computer running Windows 7 x64.
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Nov 29, 2011
power off and unseat the video card, re-seat it, and power back up...
Windows 7 pro Intel Core i7 870 Processor ATI FirePro V4800 Motherboard GA-P55A-UD3Without doing the above steps, just get black video screen
Would this be a software issue, problem with motherboard or video card?
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May 24, 2012
I bought a new notebook running windows 7 64 bit a couple of months ago After running a full system scan with Kaspersky anti-virus a couple of days ago I now have a bug with sleep mode - After going into sleep mode, the user with my picture icon is locked meaning that I can't enter my password to log back in - the password box doesn't show.With the ASUS face recognition scanner I'm logged back in, but everything is 'buggy' e.g. if I click on the start button and hover over that entire area it goes into sleep again, or if i click on the bookmarks on chrome it doesn't show them, instead it click on an actual site within the bookmarks.After going into sleep the only way to enter and return to a normal state is to click the 'switch user' whereupon, my user picture icon reverts with the password boxI have tried a system restore but this didn't work.
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Apr 27, 2012
I'm running windows 7 ultimate and i haven't run XP mode in a while so i'm not sure if it was an update or what that caused this. but the crashes that i'm referencing happened on 4/27/2012
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May 1, 2012
After attempting to start my PC in Safe Mode to uninstall a graphics driver, it loaded drivers normally only to crash a few seconds after displaying the logon screen, which immediately caused the computer to load Windows normally. This error has been repeated countless times with the same result.
I have only tried to start up 'normal' Safe Mode. Sometimes key strokes are accepted (one time I had enough time to start inputting my password), but mostly, Safe Mode loads drivers, flashes the logon screen, and crashes.
Any ideas/advice? I have had this computer for 3 years now and this is the first time I have tried to start it in Safe Mode. If it matters, it's a Studio 1737, 8 GB ram, etc., more details can be provided if necessary.
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Apr 21, 2012
I would like to run a program that uses video. It's an old program that won't run in Windows 7, but ran well in XP. I just upgraded to Windows 7, but still really need this software, so I was hoping it would run in XP Mode. The installation went well. However, it works only up until the point when I load the video. Once I run it and then stop it, the program freezes completely.
This is the computer I have. The only thing different is that Windows Home version was upgraded to Business:
Gamer Supreme 957i Desktop PC
Intel Core i7 2600K(3.40GHz)
16GB DDR3 1TB HDD Capacity
NVIDIA GeForce GTX 560 2GB
Windows 7 Home Premium 64-Bit
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Oct 7, 2012
Since a few days my PC developed an unusual behaviour: it goes to sleep mode at random intervals ! sometimes it does that at windows start up for several times...
I had microsoft security essential installed and read on some forums that it could be the reason for this problem: I unistalled that. Then I run online scanned from ESET nd Bitdefender: all clean.
Then I installed avas free edition (as I was without any anti-virus software). Did a complete system scan with no problem. I messed up with the power consumpion settings with no results.
The only solution I could find was to use the software "Dontsleep.exe" which I found googling around: it works ! I looked up all the running services and application at windows sturtup and disabled a lot of them with no results.
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Dec 28, 2012
So this might be the wrong place for this thread but I didnt see a computer specific section so i picked this just incase it is related to my windows. Anyway the problem i am having is that every so often, more often then not actually, when my computer hibernates from inactivity, it cannot be woken up. I click the mouse, press everything on the keyboard and nothing will happen. I even try pressing the power button yet that does nothing. The power button just keeps blinking as normal when in sleep mode. I also tried Holding down the power button, in hope to force shutdown the computer but that did not work either. The only way anything happens is if i unplug the computer and then plug it back in. Unfortunately i know thats really bad for the computer but i dont really have a choice.[CODE]In addition, i have restored my computer to factory defaults, aswell as installed all the latest drivers
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