Laptop Crashes When Entering Sleep Mode?
Oct 1, 2012
Recently when entering sleep mode, the laptop does not go to sleep but crashes. When I go to restart the laptop, I get the windows as recovered from an unexpected shut down.However I have noticed it does not crash, when I first turn the laptop on and at the choose user screen. Here it goes to sleep fine and resumes fine, any other situation and it crashes.
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May 6, 2011
I just finished my first build but my PC crashes every time it sleeps (whether the sleep is automatic or I initiate it). I've seen this mentioned a couple of times throughout the forums but I haven't seen an answer from anyone anywhere. Do I just need to return and replace my mobo?
Processor - i5-2500k
MOBO - Asus p8p67
GPU - MSI GTX 560ti
Memory - GSkill Ripjaws 8GB
PSU - SeaSonic X650 80+ Gold
HDD - Samsung Spinpoint 1TB
OS - W7 x64
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Sep 9, 2011
Sleep mode crash
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3948 Mb
Graphics Card: ATI Mobility Radeon HD 5400 Series, 1024 Mb
Hard Drives: C: Total - 152617 MB, Free - 78668 MB; D: Total - 442862 MB, Free - 142706 MB;
Motherboard: ASUSTeK Computer Inc. , K52Jr, 1.0 , BSN12345678901234567
Antivirus: ESET Smart Security 4.2, Updated and Enabled
My computer crashes everytime it goes into sleep or hibernation.
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May 13, 2011
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3948 Mb
Graphics Card: ATI Mobility Radeon HD 5400 Series, 1024 Mb
Hard Drives: C: Total - 152617 MB, Free - 93811 MB; D: Total - 442862 MB, Free - 188188 MB;
Motherboard: ASUSTeK Computer Inc. , K52Jr, 1.0 , BSN12345678901234567
Antivirus: ESET Smart Security 4.2, Updated and Enabled'
Multiple times when ive put my laptop into sleep mode it has crashed when I turn it back on. It does not do it every time, just majority. After I have turned my laptop off normally and then turned it back on I get the windows has crashed screen, asking me if I would like to start my computer in safe mode or normal. I do not get a BSOD. The error message when i log back in says the files that describe the problem are: C:WindowsMEMORY.DMP.
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Feb 21, 2012
Over the last week, my laptop has started to occasionally crash and switch off when it's in sleep mode - after this happens, it won't turn on when the power button is pushed, it'll only work again when it's plugged in. Once it's switched on again I get the black screen that tells me it wasn't shut down properly. I've followed several of the suggestions I've seen on various threads (the power settings upon closing lid are set at 'sleep', hybrid sleep is switched off, I keep it well ventilated, the drivers and BIOS are updated) and still it happens. I haven't done anything significantly different on the laptop, no new installations or updates that I can remember, it runs perfectly fine on battery power when it's awake, nothing else at all seems wrong. I only updated drivers and BIOS etc. after the first few times this happened.
I'm sure it's significant that the laptop is usually fine in sleep mode (even on battery power) and wakes up properly if it's been sat still in one place, and it only seems to crash while I'm moving it i.e. the power light is on when I pick the laptop up, I carry it to another room, set it down and the light has gone off. Also, in one instance after moving it I successfully woke the laptop from sleep, went to plug it in, and when I looked it again it had turned off.
It's still under warranty for another 60 days so I plan to take it in to be checked (I'm not smart enough to start taking apart a laptop, much less actually understand how to fix it), but until I can get to the store next week I'd really like to know what this could be.
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Aug 17, 2012
I've been getting a BSOD fairly regularly when trying to enter sleep mode. I attached all the seven forums info but if theres anything else you need let me know.EDIT - Ive been messing around with it a bit and it seems the the BSOD can appear when trying to go into sleep or hibernate mode. It shows up inconsistently in both modes.
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Jan 6, 2012
Just recently my computer has not been entering sleep mode. Nothing changed from last week and now it doesn't go. I can select sleep from the start up menu but it instantly turns back on. I went into device manager and deselected all usb and my wireless mouse and keyboard from waking the computer. Still won't sleep but now can enter sleep mode from the start menu and will stay asleep. However won't enter sleep by inactivity. If I unplug the usb receiver the computer will enter sleep like it use to. What going on? Even changed the batteries, because this happened a year ago and it was becuase they were dying
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Apr 23, 2011
what could be the root cause why the W7 would reboot itself after entering sleep mode.
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Dec 2, 2011
I have noticed that my desktop will not enter sleep mode. Instead, the screen enter energy saving mode and the system continues to remain active for about 10 minutes before turning off. As long as my system does not enter sleep mode, it works just fine. According to the dump file, the issue is caused by ntoskrnl.exe and an errormessageDRIVER_POWER_STATE_FAILURE.
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Jul 17, 2012
I'm having a very annoying problem where my laptop will begin to enter sleep mode, but instead of powering down it keeps running for a few minutes and then crashes.When I start up my laptop again I get this
[code]...
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Aug 31, 2012
I keep getting BSOD when I try to put my 5 year old HP Pavilion dv6000 laptop in sleep mode, by either tapping the power button, or going through the start menu. This started happening a couple days ago, after Windows did an update.
I've done a system file check and it came up clean, and I also updated my video drivers, but to no avail. I don't really know where to go from here.
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Oct 20, 2012
often, when I want to put computer into sleep mode or sometimes when I restart it, procedure doesn't finish, display usually turns off, but computer is still running. The only option is to turn it off manually by holding power button.
After restarting I have a lot of (15) errors in system log:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the XXXXXX service.
XXXXXX = iphlpsvc, Schedule, SENS, BITS, CertPropSvc, EapHost ... etc.
Several days ago I have updated my bios and some drivers, so I suspect that the reason may be some driver.
I have dell latitude e4310 notebook running Win7x64 SP1.
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May 8, 2012
I've been having this problem where my envy 14 laptop will attempt to go into sleep mode (or i'll close the lid) when in reality the screen just shuts off and everything else continues to run. At this point I can't wake the computer up and I have to hard reboot. If i leave the laptop in this pseudo sleep long enough it will just crash and I get the safe mode options upon rebooting.
I've rolled back graphics drivers and then updated again to no avail, I've run a system restore to no avail, I've reset all the power management settings to allow for sleep and changed the multimedia sharing options to allow for sleep as well, I've run multiple anti virus scans AND turned off all unnecessary start up programs, still, to no avail.
I have a lot of memory.dmp files all from this past week, how would i go about sharing and reading one of those?
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Sep 29, 2012
I have a Dell Latitude E6420 with an Intel Core i7 processor and 4gb of RAM. Lately, my computer has become very sluggish; especially after coming out of sleep mode to the point I have to restart to have a decent performance. More importantly, often when in sleep mode or hibernation, the computer crashes. I've run two spyware programs (spybot and Malwarebyte's Anti-Malware) which removed a few issues, but the core problems persist. I've updated all microsoft programs (windows and office), run Norton virus scans, and CCleaner, but no change. Finally, I must say that at times the laptop runs really hot. That was never the case before.
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Dec 31, 2011
If i allow or manually put the computer into sleep mode and try to wake up it crashes. I start windows normally and use who crashed to analyze. This is what I get. Its only when going into sleep mode, never anything else.I built the PC myself and everything is install correctly and brand new. It isnt the first PC ive built either. Ive checked all the drivers, at least I think I have......
On Sat 12/31/2011 6:07:52 PM GMT your computer crashed crash dump file: C:WindowsMinidump123111-8829-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40) Bugcheck code: 0x50 (0xFFFFF6F450014770, 0x0, 0xFFFFF80002CF0F61, 0x5) Error: PAGE_FAULT_IN_NONPAGED_AREA file path: C:Windowssystem32 toskrnl.exe product: Microsoft� Windows� Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that invalid system memory has been referenced. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time. On Sat 12/31/2011 6:07:52 PM GMT your computer crashed crash dump file: C:Windowsmemory.dmp This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0) Bugcheck code: 0x50 (0xFFFFF6F450014770, 0x0, 0xFFFFF80002CF0F61, 0x5) Error: PAGE_FAULT_IN_NONPAGED_AREA Bug check description: This indicates that invalid system memory has been referenced. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
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Jan 17, 2012
My computer crashes right after it wakes up from sleep mode.I used MSDaRT to diagnose the problem, and obtained a Analysis.log file, but I can't figure out where the problem is.Here is a copy of the contents of the file:
Code: Opened log file 'C:Windowsmsdart_crashanalyzer_kd_ansi.log'
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:WindowsMEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available
[code]......
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Jan 26, 2011
I installed Windows 7 on my computer 1 month ago. It was working great until last week. Now it crashes almost every time I wake it up from sleep mode.I tried to attach the minidump files but got the message that I don't have permission. I am logged in as the administrator so not sure why I'm having this problem.
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Jan 10, 2012
Past 4 nights my computer has been off when I wake up. I put it in sleep mode before I go to bed. I request someone takes a look at my dump files.
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Sep 17, 2010
How do you stop laptop from going into hibernation mode / sleep mode?
I run a program that takes 8 hours. I need the laptop to stay awake.
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Nov 27, 2010
i have a problem that i really need fixed asap. i recently had surgery and am currently in alot of pain and not that mobile. i use my WMC via XboX to help me deal with all of it. however it now freezes every time i go into the video section. the music, movie and everyother section works fine. on the PC it freezes immediately and on the xbox it gives you about 10 seconds before freezeing. done the steps here: [URL] the problem persists on a clean boot.
event viewer info:
Log Name: Application
Source: Application Error
[Code]....
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Feb 12, 2012
This problem has started recently. Moreover, new software and drivers have not been installed. When I put my computer into sleep mode, it immediately restarts itself, and when it restarts, it produces the �Windows Did Not Shut Down Properly� error.
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Jun 27, 2012
I have a Dell XPS M1530 which I installed Windows 7 Professional (SP1) x86 from MSDN.Most times when the laptop is going to sleep from a power management sleep after x minutes, or closing the lid, this happens:The system appears to hang. There's no hard disk activity and nothing recorded in the event viewer around that time.- The screen is black and doesn't wake up- Capslock/numlock don't light up when toggledAnd I have to hold the power button to turn the system off. When I turn it back on there's no evidence of a bugcheck or error in any of the system event logs.
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Nov 5, 2012
When I close the lid it doesn't shut off, keycommands are ignored and the screen remains black leading my to hit power switch I've had the issue since 06/2012
Since then it stopped and continued from 09/2012
Critical 24/06/2012 00:23:16 Kernel-Power 41 (63)
Critical 17/09/2012 21:39:03 Kernel-Power 41 (63)
Critical 18/09/2012 19:46:20 Kernel-Power 41 (63)
Critical 18/09/2012 23:10:58 Kernel-Power 41 (63)
Critical 22/09/2012 20:54:24 Kernel-Power 41 (63)
[code]....
I've checked that my GPU and Intergrated card are up to date?
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Apr 19, 2012
I have a Dell Studio 17 laptop running Windows 7 Home premium 32 bit It was an upgrade from Microsoft as an OEM product to replace the original Dell Vista OEM OS
The laptop is 3 years old.
Whenever the system is pout into sleep or hibernation, or when the lid id closed, it does not enter sleep mode, but crashed. On restarting the usual error message ststing that windows did not shut down correctly is displayed.
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Oct 11, 2011
i have to press the power button every time instead. all the laptop i've owned before were never like that, opening the lid would've sufficed. i checked power options settings, i don't see "lid open action", only "lid close action" which is set to "sleep" mode.
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Feb 3, 2010
I put my laptop in sleep mode before leaving to star bucks.I open my laptop and press the power buttonThe internal fans start turning as well as the disc drive, but the screen remains blank.I have heard that Windows 7 has multiple issues with the sleep mode, and I'm pretty sure laptop is now stuck in hybrid sleep? Also, I noticed that there is a hotfix for this provided by microsoft, but I would have no way to use this since my computer cannot get stuck out of this. After Researching this, I heard some people taking out the battery and holding the power button down for 30 seconds, then running it off of a/c power.
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Sep 19, 2011
When I am watching movies in my LapTop, I want the computer to go sleeping in 30 min. I have set on Battery mode that in 30 minutes it goes to sleep, but while watching a movie it won't go to sleep mode.OS windows 7 ultimate 32-bit.
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May 17, 2012
Before this problem happened, I downloaded my GPU enhancing software. It kinda screwed the graphics and I think at this point the problem began.I don't know how to copy the what bluescreen said. But I think it said some new software or hardware causing the windows to not function properly. So, I deleted the GPU enhancing program completely (I thought it would be bertter to do recovery, but there was no critical update.) Deleting it fixed my screwed graphics but not the bluescreen problem.
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Dec 30, 2010
I have a puzzling problem, my new laptop allows a variety of power adjustment settings, however the only choice *sleep* for the lid closing, it is greyed out so I cannot select anything else, in the advanced settings no matter which configuration I choose for the rest, I am given just one choice.I always set ac connected lid close to do nothing on any laptop I have ever had before so I am mighty confused why I have no choice.
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May 5, 2012
Whenever I put the computer onto sleep mode and leave it for a bit, I come back and wake it from sleep (by pressing the mouse) and then fans turn on but then it turns off? I tried going into bios but cant find the power management settings. My laptop is a acer aspire 4740G, Windows 7 Home Premium
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Jan 19, 2012
wreaks havoc with my Norton full system scan. It is scheduled weekly, but never does it, because my computer is on, but sleeping. How can I get the scan to not stop during sleep mode or scan if it's in sleep mode? I having to constantly unsleep my computer or change my control panel settings then change it back.
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