Stuck At Logon / Can't Access Safe Mode
Dec 15, 2004
After running virus scans in Safe mode I attempted to restart into Normal mode but the computer just hung at the boot screen indefinately. I finally forced it off. When I switched it back on it gave me the usual black screen saying "Windows did not shut down successfully" and instructed me to use the arrow keys to choose how to start windows, otherwise it would load the "last known successful configuration"
However at this screen only the arrow keys do not react, making it impossible for me to select Safe mode, and although Safe mode was actually the last successful configuration, it proceeds to attempt to load Normal mode and stops at the login screen every time
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Dec 29, 2004
The problem started when I read a magazine article about removing the "Logon Box", when the system boots up. It said you should go to the "Run Command" and type in "Control userpasswords2"
That took me to the "User Accounts" and on the first page there were two users listed. The first was the "Administrator" and the second was "Me"(Which was myself)
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Jul 21, 2006
I was having problems with Norton Live Update and requested assistance. Everything that they instructed me to do failed and finally they asked me to remove Live Update in "Safe Mode with networking" and then reinstall off the web. I do not work on a network, by the way. I only have Broadband at my home and I don't think that counts as a network, anyway. Well, I did what was asked of me and since that day the computer has been stuck in Safe Mode. It will not use any of the restore points that I have chosen when it asks "yes" or "no" to restoring to an earlier date in order to restart in Normal Mode. By the way, I am using my other Compaq laptop to send this message - even though the Toshiba can send and receive on broadband, even though it's stuck in Safe Mode.
I was having trouble with "Word" on this computer but that problem is insignificant to the one I now have with the Toshiba. Is there a remedy or am I bound to have to use the Recovery Disc that came with the machine when I bought it? Symantec have simply said that they cannot help me if it's stuck in Safe Mode. Brilliant. They are more worried about the Live Update problem than the fact that I am stuck in Safe Mode.
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Sep 27, 2007
I have a malware issue on a computer. I was in the process of fixing it when I tried to restart the computer in safe mode. The typical press F8 at the beginning of bootup did not work so I went to msconfig and told it to boot in safe mode. When I restarted, it did go into safe mode like I had hoped. However, I was not thinking ahead very far. This computer is connected to a domain so the user name and password I was using was from the network active directory. When going into safemode, obviously that will not get me logged in to the computer. The problem is that I did not load the OS originally and never logged in locally so I do not know a user name or password to allow me to log in. So now I am stuck with the computer booting in safe mode and no way to change it. Do you know of any ways to get past this?
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May 29, 2007
I have never had a password set up on my computer (XP home edition) and one day the computer requested a username and password at logon (never had a logon screen pop up). I was in the middle of loading mcafee, which seemed to be the beginning of the problem. I do not know how to get around this. I have tried safemode, but the computer still asks for a username and password for safe mode.
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Feb 16, 2008
I've been trying to fix this computer for the last 8 hours and I can't figure it out. I've narrowed it down to a system corruption, it's not hard, viruses or spyware, it's not anything but a corrupted windows installation.I will only image the drive at a last resort. I might just buy a second hard drive and install the OS and copy over the goods. Either way, I don't want to go though all that work. I know I can fix this.I had it working at one point, I did a Windows XP Setup into Repair mode, checked the disk and even went as far as created a second boot.ini - Just to eliminate a factor, that didn't work.What appeared to work was to "repair" the "corrupted windows installation" 3 or 4 times, and then do an "upgrade" and reactivate windows. I managed to get to a desktop, but then things just went downhill.
The icons where weird, and my "theme" was reset, and various other things. I created a new user in hope to start over, I was aimed at uninstalling things such as the vista transformation pack, etc.. Did a Windows Update, changed a few Driver letters so shortcuts worked, and then tried to "repair" the transofmation pack so i could uninstall it. I also did a Windows Update.Then I reboot, and my nightmare starts over again. Now I can't even get the damn upgrade/repair to work and it wont boot past mup.sys. If I just knew what file was corrupted or what was making the system hang I could rename/restore it and well you get the idea..Please HELP - I need this computer, it's got lots of client data and bleh bleh on it. I'm completely out of ideas and my mind is exhausted.
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Nov 9, 2007
I returned home the other day after shutting my computer down for the first time in a couple weeks. I turned it on it got to the Windows log on and shut down and constantly reboots over and over. I tried chkdsk /r I couldnt get /f to work by itself Last know configure didnt work I foolishly tried this LINK Then I read in another forum that it could be a bad driver. I do recall when I was able to get in safe mode an error for my printer came up so I want to get in safe mode and try to uninstall it. but now safe mode won't work and after doing that part in the link its says I have 2 O/s to choose from?
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Mar 23, 2010
I have a Sony Vaio BZ-570, I had some malware to remove so I went to try and boot in safe mode. When I get to the blue login screen the mouse is just stuck in the middle of the screen and won't move. I can't click anything to get to msconfig to reset it and even if I push F8 in the beginning and select "Normal Mode" it still goes into safe mode.
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Aug 21, 2007
I'm working on an IBM ThinkCenter Desktop PC.On bootup, it goes through the IBM logo and then the Windows logo flashes quickly and then is gone and then the Safe Mode screen appears. No matter which option I choose from the Safe Mode screen, the result is the same: The Windows logo flashes quickly and then the system reboots, and then the IBM logo and then the Safe Mode Screen.I have tried running the repair module from an o/s disk I have here, but when I get to the c: prompt and type "dir" it says "error occurred during directory enumeration".There is only one partition.I have a copy of UBCD4WIN, if that would be helpful in diagnosing the problem.I do not have the o/s disk that belongs to this computer.
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Feb 6, 2008
I've spent the last two months just trying to get Windows to operate correctly on a new Mac. Unbelievable! I've re-installed XP SP2 too many times to count, finally had it up and thought it was running fine for the last week, then I went over to the Mac OS tried accessing windows through boot camp, it shut down the Mac OS, then when I tried to go back to boot Windows directly, I received the damning <windows root> system32hal.dll file is missing or corrupt - again.
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Aug 4, 2008
So im stuck in safe mode, but with some extra problems.My screen has some kind of problem with my graphics card i believe, and when i start my computer it always has to change the resolution.This wasn't a problem at all until now, I recently tried to get into safe mode to check something, And i used the way with msconfig.
Now when i restart my computer it goes straight to safe mode without changing my screen resolution, leaving my screen pitch black.So is there any way to get out of safe mode with this problem? Or can i fix the screen?My computer has been running into problems all the time this past month.EDIT: I just found some thing out, For somereason my mouse and keybored aren't working now.So I'd bet there no chance i'd be able to fix my computer?
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Mar 9, 2010
My desktop is stuck on an infinite startup loop, I can see the standards Windows starting screen then there is a quick BSOD flash and the computer restarts and does the same thing - lucky I have a spare old laptop which will allow me to jump onto this site. Safe mode options do not work I tried the Windows recovery console - typing 'R' booting from the CD but then I get stuck at the console black screen not knowing what DOS commands I should be pushing. I tried goign the other way and choosing to install XP but then I get a message saying C: isn;t configured and will need to format to continue.
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Dec 14, 2009
My PC (XP SP3) suffered a rough recovery from a malware infection. I.e., certain services (like Print Spooler) no longer run.The malware is gone, but when I go into Computer Management and try to restart the services (like Print Spooler), an error message pops up saying "Cannot start service in Safe Mode"However, it is definitely not in safe mode. So, there must be some internal flag that says otherwise. Restarting XP in safe mode and then in normal mode doesn't un-stick it.
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Aug 25, 2008
My main pc is stuck in a boot cycle giving me the black screen with options to start in safe mode etc etc and when selecting one of those options it reboots to the same point. When I press return the system tries to start it attempts it, clicks then goes back to boot cycle. The Windows XP system disk won't cut in like it should so I cannot gain control of the pc.
System is a Dell, 2years old and has had various viruses despite having the usual protection. I am currently using my old trusty Advent Pentium 3 for this message (which has never had the same degree of virus prob's curiously). After the first virus Dell talked me through using Ghost - brilliant. Within a couple of days it was hit again and usinng Spybot got rid of the virus but PC kept displaying the message rundll.dll file damaged. So I used XP Recovery seemingly with no problem only to find it won't reboot.
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Apr 29, 2006
PC is Extreemly slow to logon taking over 15min to display the background and icons. Launching even the Task Manager then takes 3-5mins and even longer to update. Action Taken to-date: all executed in *SAFE MODE*
Un-installed numerous suspicious apps (eg 3 copies of Kazaa), re-created the hosts files which was blocking access to all AV sites. Using CWShredder, Ad-Aware, SpybotE, Ewido Antimalware and AVG's "vcleaner.exe" I have removed all "extras" from the Start-Up menu, removed 6 viruses and isolated at least 2 "auto-dialers" as well as eliminating a number of wacky non-windows services.I have run SpyOnThis and HijackThis to produce some logs but this is off-course in SAFE-MODE
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Jan 22, 2008
I have some nasty virus. My computer rebooted after a serious error and after I could not start IE nor could I run virus scan I tried several system restore points but each time the computer was not able to restore. I tried to open in safe mode but after using F8 on reboot my arrow keys would not work to select safe mode and the boot continued with normal startup. I went into cmd and selected safe mode startup but once again my arrow keys wouldn't work to select safe mode anything other than normal which is a highlighted on page. Since I selected safe startup in cmd and I cannot choose safe startup on the boot page my computer is in a loop of constantly trying to bootup
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Jan 22, 2008
I have a lab of computers all running Windows XP Pro sp2, hooked up to a domain.Is there a way to restrict safe mode access to only administrators (or only local accounts? I don't want any of the limited user domain accounts to be able to log onto safe mode, as it allows them to circumvent certain restrictions that I need to have in place. Is this possible at all, and if not, is there some sort of work around I could use?
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Nov 24, 2009
Computer running Windows XP SP3 which appears to be horrible bogged down with viruses. So much so that when I simply tried reinstalling avg the next time I rebooted the computer I found myself unable to do anything other than log in. From that point the system freezes
I've been trying to get into safe mode since then, holding down f5 or f8 at startup brings me to the boot selection screen but if I select anything other than Start Windows Normally it will just restart and bring me back to the same screen. I've also been unable to get into msconfig from windows
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Mar 17, 2005
I cannot on starting/restarting Compaq Presario, XP SP2 access either the Bios nor Safe Mode using any of the function keys when CPU is starting up. I have to go to BOOT.INIT to select the Safe Mode and then restart
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Jan 5, 2007
I am trying to uncheck one item in config in an attempt to avoid a conflict with Roxio Media Centre 9. I can uncheck the apprpriate box but when I click apply I get the message 'access denied - you may need to log on as administrator to make changes'. The snag is, I am logged on as administrator. I have tried to boot in safe mode but can not Despite trying f8, f12, :sfc / scannow
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May 27, 2010
Updated my computer using automatic updates. I unfortunately didn't pay attention to the updates that were being installed. After a restart, I got the following error:
A problem has been detected and windows has been shut down to prevent damage to your computer.If this is the first time you've seen this stop error screen, restart your computer. If this screen sppears again, follow these steps: Check to be sure you have adequate disk space. If a drive is identified in the stop message, disable the driver of check the manufacturer for driver updates. Check with our hardware vendor for any BIOS updates. Disable any memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press f8 to select advanced startup options, and then slect safe mode.
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Aug 8, 2008
I had a problem with windows xp rebooting after everytime during the loading screen. I tried doing chkdsk /k with no use and then I tried to repair the installation. Now i can't finish the setup and can't access safe mode because it says. Windows XP setup can't run in safe mode.
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Jan 4, 2008
I'm using Windows XP Professional. I am not able to log back into my Administrator account. I'm stuck in a limited user account and though my Administrator account is set w/o a password, I still can't login, even through my computer's Safe Mode (which is was the Dell service person suggested
This problem occurred yesterday while I was trying to eliminate the login screen from my computer's startup. Initially, I used a tip from Annoyances.org by entering "control userpasswords2" in the Run menu and turning off the "Users must enter a user name and password to use this computer" option
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May 11, 2006
Needing to re-establish file ownership of a rather large directory,and to do so I need access to my firewire drive in safe mode. Is this possible?
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Dec 21, 2007
I was having problems with my XP 2005 Media Edition desktop freezing while watching TV so I uninstalled the ATI Radeon Connect3D 9600 256mb video card. It restarted no problem. I lowered the resolution to 800x600, no problem. I turned on the media center and let it sit for a bit. It froze. Now on start up I get the following: Windows could not start because the following file is missing or corrupt WINDOWSSYSTEM32CONFIGSYSTEM
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Aug 19, 2009
I used to be able to access it perfectly fine but i went to safe mode and got the blue screen with the 0x0000007B error. My windows works fine but the safe mode.I know it was caused by a virus, i just don't know how to fix it.I scanned with everything but still could not find it
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Mar 21, 2006
I am not really a computer whizzkid but am not afraid to give most things a go ever since powering down for a holiday my xp start up is in a loop. Clicking f8 and trying to access safe mode doesn't work either. Have tried "last known settings" but still no luck although it does get me a bit further but then I get the message ODBC32.dll was not found in the winlogon.exe box. Then MPR.dll was not found message appears. Is there anyway I can access the c prompt and do anything or should I have a restore disc somewhere that I haven't found supplied when I purchased the PC
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Apr 25, 2008
I have a IBM Thinkpad that was setup for use on a domain. I know I have a trojan that has affected my ability to start my computer normally. After I enter in my username and password I let it sit for over eight hours today but I never came to the desktop. I could move the cursor but I never was able to access the desktop
When I tried to access safe mode I don't know any of the local user names or passwords. I also don't know the admin password. What options do I have to access safe mode somehow clear this trojan? I was told I had a trojan before I restarted my computer
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Nov 15, 2009
Have been trying to fix my dad's computer which has been having a series of Blue screen problems realated to BAD_POOL_CALLER. Followed advice on Microsoft site and invoked Driver Verifier Manager and used Standard settings.
system won't reboot at all. I can get into BIOS area but once it continues past that the wireless keyboard is disabled and therefore I can't select Safe Mode or Last working config mode. It continues into Windows XP and then crashes and reboots again.Ideally I need to be able to make the wireless keyboard work so I can get into Safe Mode,uninvoke the Driver Verifier somehow at the BIOS stage
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Dec 15, 2006
I'l running xp pro - sp2 I'm having a problem deleting the below folder because the "epilogue.ps" file is being used and I get a access denied error.Adobe 6.0 has been uninstalled. C:Documents and SettingsAll UsersDocumentsAdobe PDF 6.0Dataepilogue.ps I tried running in safe mode to delete but it is already running and can't be deleted. I've have a log of items running below
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Oct 19, 2005
I was trying to run the Trojan Vundo B removel tool off the Symatech web site, it told me to put my computer into safe mode. When I restarted my computer it went to my log on user menu, I hit the administrator one, then my screen went to black, all black except it says safe mode in the four corners and it says:
Microsoft (R) Windows XP (R) (Build 2600.xpsp_sp2_gdr.050301-1519: Service Pack 9) It may not be a 9 on the last part. I can't really read it because it is overlapping the S in Safe Mode that is in the corner.I can access the task manager but not sure how to bring up the desk top
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