Wont Boot / Safe Mode Is Stuck On Mup
Feb 16, 2008
I've been trying to fix this computer for the last 8 hours and I can't figure it out. I've narrowed it down to a system corruption, it's not hard, viruses or spyware, it's not anything but a corrupted windows installation.I will only image the drive at a last resort. I might just buy a second hard drive and install the OS and copy over the goods. Either way, I don't want to go though all that work. I know I can fix this.I had it working at one point, I did a Windows XP Setup into Repair mode, checked the disk and even went as far as created a second boot.ini - Just to eliminate a factor, that didn't work.What appeared to work was to "repair" the "corrupted windows installation" 3 or 4 times, and then do an "upgrade" and reactivate windows. I managed to get to a desktop, but then things just went downhill.
The icons where weird, and my "theme" was reset, and various other things. I created a new user in hope to start over, I was aimed at uninstalling things such as the vista transformation pack, etc.. Did a Windows Update, changed a few Driver letters so shortcuts worked, and then tried to "repair" the transofmation pack so i could uninstall it. I also did a Windows Update.Then I reboot, and my nightmare starts over again. Now I can't even get the damn upgrade/repair to work and it wont boot past mup.sys. If I just knew what file was corrupted or what was making the system hang I could rename/restore it and well you get the idea..Please HELP - I need this computer, it's got lots of client data and bleh bleh on it. I'm completely out of ideas and my mind is exhausted.
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Aug 21, 2007
I'm working on an IBM ThinkCenter Desktop PC.On bootup, it goes through the IBM logo and then the Windows logo flashes quickly and then is gone and then the Safe Mode screen appears. No matter which option I choose from the Safe Mode screen, the result is the same: The Windows logo flashes quickly and then the system reboots, and then the IBM logo and then the Safe Mode Screen.I have tried running the repair module from an o/s disk I have here, but when I get to the c: prompt and type "dir" it says "error occurred during directory enumeration".There is only one partition.I have a copy of UBCD4WIN, if that would be helpful in diagnosing the problem.I do not have the o/s disk that belongs to this computer.
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Aug 25, 2008
My main pc is stuck in a boot cycle giving me the black screen with options to start in safe mode etc etc and when selecting one of those options it reboots to the same point. When I press return the system tries to start it attempts it, clicks then goes back to boot cycle. The Windows XP system disk won't cut in like it should so I cannot gain control of the pc.
System is a Dell, 2years old and has had various viruses despite having the usual protection. I am currently using my old trusty Advent Pentium 3 for this message (which has never had the same degree of virus prob's curiously). After the first virus Dell talked me through using Ghost - brilliant. Within a couple of days it was hit again and usinng Spybot got rid of the virus but PC kept displaying the message rundll.dll file damaged. So I used XP Recovery seemingly with no problem only to find it won't reboot.
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Jul 21, 2006
I was having problems with Norton Live Update and requested assistance. Everything that they instructed me to do failed and finally they asked me to remove Live Update in "Safe Mode with networking" and then reinstall off the web. I do not work on a network, by the way. I only have Broadband at my home and I don't think that counts as a network, anyway. Well, I did what was asked of me and since that day the computer has been stuck in Safe Mode. It will not use any of the restore points that I have chosen when it asks "yes" or "no" to restoring to an earlier date in order to restart in Normal Mode. By the way, I am using my other Compaq laptop to send this message - even though the Toshiba can send and receive on broadband, even though it's stuck in Safe Mode.
I was having trouble with "Word" on this computer but that problem is insignificant to the one I now have with the Toshiba. Is there a remedy or am I bound to have to use the Recovery Disc that came with the machine when I bought it? Symantec have simply said that they cannot help me if it's stuck in Safe Mode. Brilliant. They are more worried about the Live Update problem than the fact that I am stuck in Safe Mode.
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Sep 27, 2007
I have a malware issue on a computer. I was in the process of fixing it when I tried to restart the computer in safe mode. The typical press F8 at the beginning of bootup did not work so I went to msconfig and told it to boot in safe mode. When I restarted, it did go into safe mode like I had hoped. However, I was not thinking ahead very far. This computer is connected to a domain so the user name and password I was using was from the network active directory. When going into safemode, obviously that will not get me logged in to the computer. The problem is that I did not load the OS originally and never logged in locally so I do not know a user name or password to allow me to log in. So now I am stuck with the computer booting in safe mode and no way to change it. Do you know of any ways to get past this?
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Dec 15, 2004
After running virus scans in Safe mode I attempted to restart into Normal mode but the computer just hung at the boot screen indefinately. I finally forced it off. When I switched it back on it gave me the usual black screen saying "Windows did not shut down successfully" and instructed me to use the arrow keys to choose how to start windows, otherwise it would load the "last known successful configuration"
However at this screen only the arrow keys do not react, making it impossible for me to select Safe mode, and although Safe mode was actually the last successful configuration, it proceeds to attempt to load Normal mode and stops at the login screen every time
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Nov 9, 2007
I returned home the other day after shutting my computer down for the first time in a couple weeks. I turned it on it got to the Windows log on and shut down and constantly reboots over and over. I tried chkdsk /r I couldnt get /f to work by itself Last know configure didnt work I foolishly tried this LINK Then I read in another forum that it could be a bad driver. I do recall when I was able to get in safe mode an error for my printer came up so I want to get in safe mode and try to uninstall it. but now safe mode won't work and after doing that part in the link its says I have 2 O/s to choose from?
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Mar 23, 2010
I have a Sony Vaio BZ-570, I had some malware to remove so I went to try and boot in safe mode. When I get to the blue login screen the mouse is just stuck in the middle of the screen and won't move. I can't click anything to get to msconfig to reset it and even if I push F8 in the beginning and select "Normal Mode" it still goes into safe mode.
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Feb 6, 2008
I've spent the last two months just trying to get Windows to operate correctly on a new Mac. Unbelievable! I've re-installed XP SP2 too many times to count, finally had it up and thought it was running fine for the last week, then I went over to the Mac OS tried accessing windows through boot camp, it shut down the Mac OS, then when I tried to go back to boot Windows directly, I received the damning <windows root> system32hal.dll file is missing or corrupt - again.
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Aug 4, 2008
So im stuck in safe mode, but with some extra problems.My screen has some kind of problem with my graphics card i believe, and when i start my computer it always has to change the resolution.This wasn't a problem at all until now, I recently tried to get into safe mode to check something, And i used the way with msconfig.
Now when i restart my computer it goes straight to safe mode without changing my screen resolution, leaving my screen pitch black.So is there any way to get out of safe mode with this problem? Or can i fix the screen?My computer has been running into problems all the time this past month.EDIT: I just found some thing out, For somereason my mouse and keybored aren't working now.So I'd bet there no chance i'd be able to fix my computer?
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Mar 9, 2010
My desktop is stuck on an infinite startup loop, I can see the standards Windows starting screen then there is a quick BSOD flash and the computer restarts and does the same thing - lucky I have a spare old laptop which will allow me to jump onto this site. Safe mode options do not work I tried the Windows recovery console - typing 'R' booting from the CD but then I get stuck at the console black screen not knowing what DOS commands I should be pushing. I tried goign the other way and choosing to install XP but then I get a message saying C: isn;t configured and will need to format to continue.
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Dec 14, 2009
My PC (XP SP3) suffered a rough recovery from a malware infection. I.e., certain services (like Print Spooler) no longer run.The malware is gone, but when I go into Computer Management and try to restart the services (like Print Spooler), an error message pops up saying "Cannot start service in Safe Mode"However, it is definitely not in safe mode. So, there must be some internal flag that says otherwise. Restarting XP in safe mode and then in normal mode doesn't un-stick it.
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Sep 15, 2007
I don't really know where i should start so.well earlier today i installed a second hd in my computer to pull so files off of it for my sister and my mom, but when i got it working it said accsess was denied to there stuff i went on my moms computer to check if i hade already backed up there stuff of the old comp, so i go into her document to see if i could find the old documents and when i start scrolling through them the window freezes...so i leave it for a minute and while i'm waiting i close some other programs one of which was mozilla which was also frozen.I go back to the my document window and its still frozen.
I try to close it and of course its not responding so i click end now and it made the every thing disappear like the task bar and all the icons on the desktop are missing...so i wait and see if any thing will reappear and nothing does so i restart it and it starts booting up..the windows logo comes up and the little bars only gets half way across then it restarts and brings me to that menu where you can choose save mode or start normally and all that and no matter what i pick the comp just restarts and bring me back to the menu.
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May 3, 2005
I went into MSCONFIG and checked the box to go into safe mode so i could run some virus scans and adware scans and stuff like that. Now when it gets to the desktop it has the window that says Loading Windows and then after like 2-3 min. it says password is incorrect and that i should retype it and becarefull of caps lock and stuff like that. The thing is don't have a password. It does this when i boot normally too but it lets me hit ok and hit Cancel without a password entered.
All of a sudden it tries logging me in automatically when I start up but the thing is i dont need to log in. So I try to go back into normal mode and Ican't. I hit F8 during startup and went to the Boot Normally option but it still does to safe mode. What do I do? How do I log on or how do I get rid of this password thing? One more thing, the window that tells me the password is wrong has an OK box but theres no mouse on the screen for me to click it and I can't use the keyboard to select it.
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Mar 20, 2007
I have a dual boot linux/xp system.I was looking at partitions - just listing them - in linux, and now win xp won't come up in normal mode. It will come up in safe mode, however. Can you help me get my "normal mode" back?When the horizontal moving bar comes up in normal mode, it just goes on forever. I see the disk light go on for about 8 cycles of the bar. It usually runs 11 cycles before giving me the user selection screen. Now the disk light goes out after cycle 8, and the bar keeps going. I waited 32 cycles before giving up.
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Nov 23, 2009
I have a Windows XP Professional Edition and i incurred a spyware virus on my PC, so i made a dumb decision by running MSCONFIG and changing my SAFEBOOT option, I did this because previously I couldn't even get into Safe Mode, it would load the files on the screen.
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Jul 25, 2008
Recently I was playing a game when my computer froze up, when I restarted it, it froze every time on the Windows XP bootscreen. It boots fine in Safe mode with networking. (I'm typing this post on this computer)
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Jan 29, 2009
I have a pc with Windows XP with SP2 installed. My computer has generally worked fine with little issues, but the other day Norton flagged up a virus issue. The virus was called Trojan.Patchep!inf, and couldn't be removed using Norton.Naturally, I'd have posted this in the malware removal/HJT forum, but I'm now locked out of my system.I need a way to be able to get into Windows before I can pull off any HJT logs or run any applications.The issue I have, is when Windows is loading up. I turn on my computer, and Windows boots up until the scrollbar/loading page. The computer then automatically reboots, and the cycle continues until I just hold the off button to turn off the computer. I've entered the boot menu and attempted the reboot in Safe Mode, and also tried using last working configuration. This has no effect, and still results in the constant restarting of the system.
I don't have a Windows XP disc as it was pre-installed when I bought the computer.For the time being I can boot from disc using Linux Ubuntu. I read about the virus that infected my system, which suggests that files such as winlogon are affected by the virus, which would explain my problems booting. Would it be possible to repair these files from Ubuntu, allowing me to boot the computer with Windows? I can then start a thread in the malware forum, posting HJT logs etc.
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Nov 6, 2008
Is there any other way to boot in safe mode than F8? Windows XP is not loading properly. It is going to my background with the cursor, but nothing else. I tired to run msconfig from the task manager, but it didn't open. I want to boot in safe mode to do a system restore, but when I restart the computer, the F8 option says "to enable system configuration."
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May 17, 2007
When I hit the F8 key, my Windows XP Pro OS takes me to the boot menu screen. I click on Safe Mode, and it scrolls with all the script, briefly, and then kicks into regular boot mode! Normally, with Safe Mode, it scrolls with the funny looking script, stays still for a few moments, and then goes into Safe Mode (after a prompt).
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Jul 27, 2010
I was playing a video game when all of a sudden the graphics messed up, i could still hear the audio but the graphics were all messed up. About 30 seconds after this began it froze, about a minute later the blue screen of death came on with the error message 0x0000007E.When i restart my computer, the first screen is the Asus m424 MB start up screen and it lets me press delete to go into bios. If i dont go into bios, the next screen is just a black screen. It permenately stays this way. In Bios i can see the SATA hdd and all its specs, i can see the memory. My mother board does not have an onboard video slot, so since i can still see the bios with the monitor plugged in through the Video card, does this mean the Video card is still good? I think its either the mother board or the video that has been fried. Everything looks to be fine. I also tried booting from the XP disc and repairing windows, it did not work. I can also not boot up in any Safe mode at all. This includes VGA Mode, and all the Safe Modes. I get like 10 lines of .sys,
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Sep 17, 2009
Last night while using my laptop, The screen just went black and wouldn't come back. So booted the computer, and then while booting it had weird green lines up and down the normal windows loading screen. and then when it should have booted up it just went to a weird white screen. I turned it off, tooke the battery out and let it be for awhile, and then when I went back it worked fine, until once again the screen went black. Today it won't start up without safe mode (im on it right now). I ran Spybot, Avast, Malware Bytes, bazooka and it still won't boot.Comp is a Dell Inspiron 9400, 2 GB ram, Geforce Vid card, Windows XP Pro. It was formatted a few months ago, and was running fine before this happed.
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Mar 12, 2010
I was wondering if anyone here has come across this type of error before. My sisters laptop (Fujitsu Siemens) running on XP was working fine without any malware etc, then one morning she went to switch it on, and it would not boot up into windows xp. The screen switches on and displays the fujitsu siemens logo, then becomes unresponsive. I have tried adjusting most parameters and booting in safe mode.
However I have not had any success with this.
When booting in safe mode, I receive the following error code:
muti(0)disk(0)rdisk(0)partition(1)WINDOWSsystem32 toskrnl.exe
muti(0)disk(0)rdisk(0)partition(1)WINDOWSsystem32hal.dll
muti(0)disk(0)rdisk(0)partition(1)WINDOWSsystem32KDCOM.DLL...
I notice that BOOTVID and Drivers are both mentioned in these errors, so i am sure this is what is preventing XP from starting. The obvious thing to do would be to reboot windows from scratch, but the problem is, XP came preinstalled on the laptop, and therefore, I have no access to files necessary for a reboot. Would anyone know if this computer beyond repair, or is it possible to restore windows in some way?
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Jun 1, 2006
i cannot boot into safe mode i go through the motions tapping f8 than it goes as far as it lets me select what option i want. i tried safe mode only and safe mode with networking and than it goes to the screen that has all the words across it and than sometimes it boots right into normal mode or it sometimes goes as far as getting into safe mode with the two signin icons on desktop my name and admin which is me too and when i click on either of them it boots right into normal mode.
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Oct 18, 2009
I have the 'blue screen of death'but at this point, all I want to do is get into my system and move some precious photo files and document files to my external hard drive after that I can concentrate on fixing the problem (if possible).However, as I posted in another thread, I cannot start up in safe mode and so I can't even get in to do this.The blue screen appears when Windows is loading.But even if i do get to the screen where I can choose safe mode, I click on it and some files names start listing down the screen and it looks like its working, but then I'm thrown back to the blue screen.I haven't had any luck with responses to my other threads with regards to fixing the problem which leads me to believe that perhaps its a bad situation I'm in but if someone could just help me figure out the safe mode thing so I can save my kids photos and documents.
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Nov 24, 2006
Someone else used my pc and now when I boot up I get a blue screen.The message is inaccesible_boot_device.
I can't boot up in safe mode. It come up right after the "starting up" screen.
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Oct 12, 2008
Wanted to run my antivirus in safe mode. F8 at reboot brought up screen with mode choices (safe mode, safe mode with connections, last time Windows functioned normally, etc. I would choose safe mode and after some blipping the files at hyperspeed at the bottom of the screen, etc.), it would come back to that mode-choice screen with a message at the top saying Windows could not boot, may have been cause by a recent change to hardware or software, etc. I could then choose "run Windows normally" and it would boot. Then I tried the msconfig way of going into safe mode, ticking the safe mode box in boot.ini. Now, because that box is ticked, it always tries to start in safe mode, but can't because of the above problem. In short, it loops me back to that mode-choice screen endlessly.
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Jun 25, 2006
i have xp sp2 the other day zone alarm had an update, which i preformed but did not reboot at that moment. then i ran system mechanic6 total care program. then i restarted my computer. here is where my problem comes in my computer will continually goes to the screen that states in 30 seconds your system will start in normal mode(it does not) then when it did that for 5x, i tried last known 3x(it did not work),then safe mode then safe mode with network, then safe mode with command prompt.
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Feb 4, 2009
I have a nasty virus on my desktop (I'm posting this from my laptop now) that I am trying to get rid of. However, it seems that there are a few key files that can't be removed while in normal mode. Every time I try and boot into safe mode (any of them) I get a BSOD with the stop code of 0X0000007B. Anyone know how to fix this, so I can get into safe mode and get rid of these files?
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Oct 31, 2007
My computer refuses to boot into Regular Windows XP. It will boot in Safe Mode. Only recent install is SpyBot S&D. Roller Coaster Tycoon Continues to grow in size could be problem. Forgot to mention, no error message. Just continues to show the black loading screen with the XP logo.Edit again-- I have like 1000 of these .IDX files in My Documents. I just noticed them as i never use My Docs.
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Apr 23, 2007
I was wondering if anyone could help me with a problem I have been having. My Dad's computer doesn't seem to want to start at the moment. It goes to start up, the initial screen comes up, and then the second screen that flashes up (the black screens with the white writing...I hope this is making sense!), and then after that it just beeps and then starts again.Sometimes it goes onto the screen with the options of start windows normally, start windows in safe mode, safe mode with networking etc...but none of the options work, it just restarts again with the same result.He had to borrow an XP home disc from my uncle as his computer is, well was, running that and he cannot find his own, but it wont boot from that disc. I have been into the bios to enable it to boot from disc first. He also has a back-up disc which he said had a repair function on it, and that works, yet after it apparently repairs things, there is no improvement. There isn't anything else useful on that disc. After exiting from the contents of the disc a black screen comes up with A:> I tried typing D:> but it said it was invalid. I then typed C:> and the c promt came up, but everything I tried typing such as CHKDSK returned the message 'bad command or filename'.
Does anyone have any ideas of what's going on and how to fix this? If he had his own XP disc would that work? I have heard there are programs that can force your computer to boot so you can then do a system restore or whatever, but I haven't used anything like this so I am wary of trying it, and besides that, my own computer wont burn a thing to disc or floppy (but thats a whole new post lol), so I can't get it for him, unless I am able to store it on my mp3 player, or buy the actual disc with it on.Sorry about the long post...If anyone knows if and how this can be sorted out and has a spare few minutes, I would be most grateful if you could reply.
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