System Stuck In Safe Mode: Mouse Won't Move?
Feb 6, 2008
I've spent the last two months just trying to get Windows to operate correctly on a new Mac. Unbelievable! I've re-installed XP SP2 too many times to count, finally had it up and thought it was running fine for the last week, then I went over to the Mac OS tried accessing windows through boot camp, it shut down the Mac OS, then when I tried to go back to boot Windows directly, I received the damning <windows root> system32hal.dll file is missing or corrupt - again.
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Mar 23, 2010
I have a Sony Vaio BZ-570, I had some malware to remove so I went to try and boot in safe mode. When I get to the blue login screen the mouse is just stuck in the middle of the screen and won't move. I can't click anything to get to msconfig to reset it and even if I push F8 in the beginning and select "Normal Mode" it still goes into safe mode.
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Dec 14, 2009
My PC (XP SP3) suffered a rough recovery from a malware infection. I.e., certain services (like Print Spooler) no longer run.The malware is gone, but when I go into Computer Management and try to restart the services (like Print Spooler), an error message pops up saying "Cannot start service in Safe Mode"However, it is definitely not in safe mode. So, there must be some internal flag that says otherwise. Restarting XP in safe mode and then in normal mode doesn't un-stick it.
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Dec 2, 2009
Is there is a way to start xp in safe mode without the use of the arrow keys and enter key as his keyboard freezes up after the F8 key is used to get to the safe mode screen.
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Jul 21, 2006
I was having problems with Norton Live Update and requested assistance. Everything that they instructed me to do failed and finally they asked me to remove Live Update in "Safe Mode with networking" and then reinstall off the web. I do not work on a network, by the way. I only have Broadband at my home and I don't think that counts as a network, anyway. Well, I did what was asked of me and since that day the computer has been stuck in Safe Mode. It will not use any of the restore points that I have chosen when it asks "yes" or "no" to restoring to an earlier date in order to restart in Normal Mode. By the way, I am using my other Compaq laptop to send this message - even though the Toshiba can send and receive on broadband, even though it's stuck in Safe Mode.
I was having trouble with "Word" on this computer but that problem is insignificant to the one I now have with the Toshiba. Is there a remedy or am I bound to have to use the Recovery Disc that came with the machine when I bought it? Symantec have simply said that they cannot help me if it's stuck in Safe Mode. Brilliant. They are more worried about the Live Update problem than the fact that I am stuck in Safe Mode.
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Sep 27, 2007
I have a malware issue on a computer. I was in the process of fixing it when I tried to restart the computer in safe mode. The typical press F8 at the beginning of bootup did not work so I went to msconfig and told it to boot in safe mode. When I restarted, it did go into safe mode like I had hoped. However, I was not thinking ahead very far. This computer is connected to a domain so the user name and password I was using was from the network active directory. When going into safemode, obviously that will not get me logged in to the computer. The problem is that I did not load the OS originally and never logged in locally so I do not know a user name or password to allow me to log in. So now I am stuck with the computer booting in safe mode and no way to change it. Do you know of any ways to get past this?
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Dec 15, 2004
After running virus scans in Safe mode I attempted to restart into Normal mode but the computer just hung at the boot screen indefinately. I finally forced it off. When I switched it back on it gave me the usual black screen saying "Windows did not shut down successfully" and instructed me to use the arrow keys to choose how to start windows, otherwise it would load the "last known successful configuration"
However at this screen only the arrow keys do not react, making it impossible for me to select Safe mode, and although Safe mode was actually the last successful configuration, it proceeds to attempt to load Normal mode and stops at the login screen every time
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Feb 16, 2008
I've been trying to fix this computer for the last 8 hours and I can't figure it out. I've narrowed it down to a system corruption, it's not hard, viruses or spyware, it's not anything but a corrupted windows installation.I will only image the drive at a last resort. I might just buy a second hard drive and install the OS and copy over the goods. Either way, I don't want to go though all that work. I know I can fix this.I had it working at one point, I did a Windows XP Setup into Repair mode, checked the disk and even went as far as created a second boot.ini - Just to eliminate a factor, that didn't work.What appeared to work was to "repair" the "corrupted windows installation" 3 or 4 times, and then do an "upgrade" and reactivate windows. I managed to get to a desktop, but then things just went downhill.
The icons where weird, and my "theme" was reset, and various other things. I created a new user in hope to start over, I was aimed at uninstalling things such as the vista transformation pack, etc.. Did a Windows Update, changed a few Driver letters so shortcuts worked, and then tried to "repair" the transofmation pack so i could uninstall it. I also did a Windows Update.Then I reboot, and my nightmare starts over again. Now I can't even get the damn upgrade/repair to work and it wont boot past mup.sys. If I just knew what file was corrupted or what was making the system hang I could rename/restore it and well you get the idea..Please HELP - I need this computer, it's got lots of client data and bleh bleh on it. I'm completely out of ideas and my mind is exhausted.
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Nov 9, 2007
I returned home the other day after shutting my computer down for the first time in a couple weeks. I turned it on it got to the Windows log on and shut down and constantly reboots over and over. I tried chkdsk /r I couldnt get /f to work by itself Last know configure didnt work I foolishly tried this LINK Then I read in another forum that it could be a bad driver. I do recall when I was able to get in safe mode an error for my printer came up so I want to get in safe mode and try to uninstall it. but now safe mode won't work and after doing that part in the link its says I have 2 O/s to choose from?
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Aug 21, 2007
I'm working on an IBM ThinkCenter Desktop PC.On bootup, it goes through the IBM logo and then the Windows logo flashes quickly and then is gone and then the Safe Mode screen appears. No matter which option I choose from the Safe Mode screen, the result is the same: The Windows logo flashes quickly and then the system reboots, and then the IBM logo and then the Safe Mode Screen.I have tried running the repair module from an o/s disk I have here, but when I get to the c: prompt and type "dir" it says "error occurred during directory enumeration".There is only one partition.I have a copy of UBCD4WIN, if that would be helpful in diagnosing the problem.I do not have the o/s disk that belongs to this computer.
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Aug 4, 2008
So im stuck in safe mode, but with some extra problems.My screen has some kind of problem with my graphics card i believe, and when i start my computer it always has to change the resolution.This wasn't a problem at all until now, I recently tried to get into safe mode to check something, And i used the way with msconfig.
Now when i restart my computer it goes straight to safe mode without changing my screen resolution, leaving my screen pitch black.So is there any way to get out of safe mode with this problem? Or can i fix the screen?My computer has been running into problems all the time this past month.EDIT: I just found some thing out, For somereason my mouse and keybored aren't working now.So I'd bet there no chance i'd be able to fix my computer?
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Mar 9, 2010
My desktop is stuck on an infinite startup loop, I can see the standards Windows starting screen then there is a quick BSOD flash and the computer restarts and does the same thing - lucky I have a spare old laptop which will allow me to jump onto this site. Safe mode options do not work I tried the Windows recovery console - typing 'R' booting from the CD but then I get stuck at the console black screen not knowing what DOS commands I should be pushing. I tried goign the other way and choosing to install XP but then I get a message saying C: isn;t configured and will need to format to continue.
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Jun 7, 2006
I started windows Xp in safe mode and my mouse wont respond. I have a serial mouse not a USB mouse.
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Aug 25, 2008
My main pc is stuck in a boot cycle giving me the black screen with options to start in safe mode etc etc and when selecting one of those options it reboots to the same point. When I press return the system tries to start it attempts it, clicks then goes back to boot cycle. The Windows XP system disk won't cut in like it should so I cannot gain control of the pc.
System is a Dell, 2years old and has had various viruses despite having the usual protection. I am currently using my old trusty Advent Pentium 3 for this message (which has never had the same degree of virus prob's curiously). After the first virus Dell talked me through using Ghost - brilliant. Within a couple of days it was hit again and usinng Spybot got rid of the virus but PC kept displaying the message rundll.dll file damaged. So I used XP Recovery seemingly with no problem only to find it won't reboot.
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Apr 11, 2010
Got into safe mode trying to acces Adminatrator and use can't type in pass word. can't get out of user into adminasrtaor
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Jun 12, 2006
Running windows XP home edition. If I boot to safe mode (F8) my keyboard and mouse are inop. Both are usb connected.
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Mar 20, 2010
I'm trying to log in safe mode to windows XP. After pressing F8 and choosing safe mode the log on window appears but the keyboard won't work to enter the password. I turned off the computer and try again like ten times and still can't make it work.
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May 30, 2005
I have a standard PS/2 keyboard and mouse which do not work as I try to enter Safe mode. As I am on Windows 2000 Pro, I need to log on as administrator. I am not password protected, but have no way of clicking the Log in button.There are no settings for Keyboard or Mouse in my BIOS setup
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Apr 11, 2010
Got into safe mode trying to acces Adminatrator and use can't type in pass word. can't get out of user into adminasrtaor
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Sep 5, 2006
I am trying to get my computer to boot but having problems. It gets to the title page of windows xp and stays there...I wanted to do a system restore but when I go onto log on page my mouse isn't working either.....what should I do?
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Mar 30, 2007
I got a new computer and I have been having problems with my mouse. I have a simple optical wired mouse. During random times, my mouse click freezes, although my mouse can move and I can use the key board at this time, I cannot click or focus anything. To fix the problem I can control alt delete and exit the Task Manager, this fixes the problem.
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Mar 8, 2009
Computer won't boot up. Goes to a windows error screen and won't let us boot up on safe or any other mode. System won't allow us to boot from any system disk. Is there any help other than taking it to a professional?
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Oct 13, 2009
Went into msconfig and set up safe boot on restart.PC will not load in safe mode or in normal mode it just keeps looping back to the same screen.I have tried all the options on the screen.Is their anyway to get back to msconfig.I have the XP setup disk.
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Sep 29, 2008
Ran smitfraud and rebooted but my computer keeps freezing both in safe mode and normal. I tried last good configuration but the same thing happened. Either just a black screen with the mouse icon or frozen on the long list.
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Apr 22, 2007
when i try to run a checkdisk on my c: drive xp schedules a scan for the next restart. when i restart the scanning stops at 0% in step 4/5. the computer is stuck from then on and i need to power off and restart, and then skip the scan (which the computer tries to do again).now when i boot normally, afgter the xp splash screen, the screen goes blank for a long time (maybe up to 10-15 minutes sometimes) before xp loads and i can use the computer.
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Dec 22, 2004
im running XP. for some reason lately, i've noticed since my family changed ISP's, that my computer temporarily freezes. Like I'd be running 2 IE's, and I'm switching to the other browser, when the screen freezes - but I can move the mouse. It freezes for around a minute to a few minutes, but I can move the mouse. I go to click on eg the Start button, go back to the browser i was originally on, etc. Only after the screen temporarily freezes does the start menu come up at around the same time the browsers switch from one to another. how do i fix this? it's REALLY annoying. it doesn't only happen on my computer, but on my parents' computer as well. the funny thing is that it doesnt happen to my bros computer.
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Feb 26, 2007
I've got Windows XP Pro, SP2. Say your mouse quit working. Isn't there a way to move around and select stuff with the keyboard? I've looked in "Help" but I must not have known how to phrase it because I could find nothing. Could somebody please tell me where to look?
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Jul 2, 2004
Couple new things. I've been using win98 for the past 7 years, but now have 2 new items a mouse with a scroll wheel and win xp pro. I've dug thru just about everything I could find to see if I could get this mouse to respond when I move it. But so far nothing. It sits there I'm guessing just to make sure the mouse actually moved for justthe annoyance factor length of time. then it jerks and catches up. Other than this nothing wrong with the mouse.How do I get it to move when I move ?
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Oct 6, 2010
have a new virus in my computer that deleted one of my files in WINDOWSsystem32 folder, and now when I run my pc, I get an error saying that a file is missing from WINDOWSsystem32 , I want to run system recovery but it won't let me. I tried pressing almost all the F#, so I decided to run safe mode and do a system recovery from inside my windows xp, but my safe mode doesn't work ether. For safe mode I tried F8, and F5
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Sep 23, 2005
My computer has been freezing up a lot. I tried to use different system tools like msconfig, scandisk,and ect. to try to find and fix the problem, but my computer can't find those tools. I know I had them because they came pre-installed in Windows XP. Lastly I tried to start my computer in safe mode, but when it get to the safe mode drivers loading screen my computer freezes up.
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May 28, 2005
I have the spy bot on my other computer not this one and it is not networked at home. the problem is I can get the windows xp first page to come up but then it goes to safe mode safe mode network last working page and start windows automatically I have tried all and to no avail. the blue screen flashes for a nanosecond so I can't get to the restore part. Do you think my computer has crashed?
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