Remote Assistance Comes Up With Message "A Program Could Not Start"?
Dec 3, 2004
I have 2 machines behind a Netgear router. The XP Home one can ask for remote assistance. The XP Pro one cannot. When the invite a friend to offer remote assistance link is clicked, the message "A program could not start. Please try again" appears. It comes up with the exclamation sound and the message box claims to be from Internet Explorer.I found a file called constants.js on the machine that had that message text in it...in two places. One of them is NO CHANNEL,and the other is NO Recession I edited the constants.js file and it changed the "A program could not start. Please try again" message so that I could tell that the NO CHANNEL message is being sent to me.
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Sep 25, 2005
I am new at trying to use Remote Assistance. When I try to send an invitation to start a RA session, I get a dialogue box that says "A program could not start. Please try again". Anybody got any idea what program it is talking about?When I go into the "Advanced System Information" and then choose "View the
error log", it tells me that the WmiAdapter "Open of service failed".In the Control Panel,Administrative Tools, Services page the services Windows Management Instrumentation is set to Auto, and the WMI Performance Adapter is set to Manual.
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Sep 8, 2005
I have an issue where if any user sends an invitation via Outlook to the administrator for Remote Assistance and the Administrator opens the attachment in the received message to Remotely Assist I get the following error message displayed: Logon Message "You do not have access to logon to this session" If I remotely connect using RDP to the same desktop it works fine.I have enabled Remote Assistance, been through various GPO settings and nothing seems to fix this issue.
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Jul 13, 2005
I have moved a long distance away and am trying to get remote assistance working. I have xp prof. and he has xp home. We are trying to connect through windows messenger. We both wm 5.1. We both have windows firewall on but allow exceptions. Windows messenger is checked in exceptions. We both are on Verizon DSL I have a linksys router and he has Verizon modem/router combo. We both get a messge that states that "cannot resolve host name" I cannot find anything about the message in microsofts knowlege base.
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Jul 30, 2005
My question concerns Remote Assistance (RA) vs. Remote Desktop (RD) to XP Pro desktops. Providing tech support, I am trying to see if anyone knows how to setup RD session I initiate to a Windows XP Pro OS to "share" sessions with the end user, other than via RA.
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Jul 10, 2005
When my Mom proffers an invitation for remote assisance using MSN Messenger 7.0 she recieves the following: "Remote Assistance cannot connect because <user> denied the request for help". I've looked at some of the other, similar, threads posted on connectivity issues with 7.0 in these forums, but nothing seems to help. We can send and recieve each others video and audio. Also, the games work. I've tried to do this with a couple of other freinds with the same result. Before we were forced into the 7.0 upgrade there were no problems.
I've checked my settings to allow RA, reinstalled 7.0, tried using Windows Messenger, and have tried doing this with my firewall (ZoneAlarm) disabled.
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Mar 27, 2010
where do you go on Home XP for REmote Assistance ? I looked all over can't find it. My brother wants to help me he has 7
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Sep 30, 2008
Tying to access each others computer using Remote Assistance through window messenger .When I invited her, she was able to accept and see my computer. We would log out and then she would invite me I would accept but I was unable to log into her computer. It would not connect. We turned off the firewall that did not work. Turned off the virus protection that didn't work. Check for file sharing in the firewall all was checked. she can connect to me. But I can't to her. Is there something else I need her to look for that is stopping me from connecting.
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Feb 4, 2005
What is remote assistance? is it safe to use? My friend wants to try it, but don't know how. anybody here can help me?
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Nov 15, 2006
I wanted to change some settings for remote assistance and all I get is what is in the first attached thumbnail. I think windowsXP is supposed to have what is in the second attached thumbnail. Any idea why mine does not show all this?
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Jul 9, 2005
Does anybody know how to set up remote assistance to another computer and don't have to ask everytime we need to use it. I'm trying to work remotly to fix my aunt's PC but she is having a hard time setting this up.
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Jul 27, 2005
I am trying to conned to a novice computer. Both of us are using Win XP Home. I am on Road Runner cable and the novice is on Comcast. He does not have a firewall other than the built-in one and we have tried it with this disabled. He does NOT have a router or wireless system. He only has the cable modem going to his computer. I am behind a router and have windows firewall disabled. From what I have read it should make no difference that I, as the one responding to the email invitation, am behind a router.What are the possible causes and solutions for this common error about "host name not resolved" when the inviter (novice) is NOT behind a router?
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Jan 6, 2005
Problem with remote desktop connection from one PC at one country to another PC at another country. I cannot make remote assistance work either. I asked remote assistance from a friend who is abroad. Both of us have Win XP Pro.
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Jul 16, 2005
When I click om remote assistance it shuts down just the program not the computer,also when someone send me an invitation I accept and it seems like its going into it but shuts down.And about remote desktop I go into system then remote but theres no options for remote dektop just remote assistance what should I do
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May 31, 2007
Is there anyway I can dial into a friends computer from mine? We both have Windows XP and she is having a simple computer error that I KNOW I can fix if I had access to her computer. She lives too far away for me to go to her computer, and I do not want her to be ripped off by calling a repair shop. But she cannot grasp the steps I am giving her to fix it.
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Jul 17, 2005
I was trying to connect to another computer using remote assistance. I have XP prof. and the other computer has XP home. We were getting a message about not being able to resolve host name. After disabling firewalls and setting up port triggering for 3389 we cannot get past trying to connect. It just hangs there and goes nowhere. The other computer has XP home and is asking for assistance from a XP prof compter behind a router but has port triggering enabled for port 3389 even though it not needed.
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Aug 24, 2005
when i accept an invitation it says connecting then i get a message "Remote Assistance connection could not be established because the remote host name
could not be resolved. Please try again." how do i resolve this
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Mar 11, 2010
while i was type 'msra' in run inorder to start remote assistance after turn off Firewall and enable Remote Assistance.Then shows an error mesage "Windows cannot find msra.Make sure you typed the name correctly,and then try again......"
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Aug 2, 2005
A while back I needed remote assistance from a tech person He fixed my problem but what I need to know is can he still get on my PC(WXP Home) whenever it suits him.How can I tell if he vists ?He setup my web page remotely as well and I saw he updated a part yesterday I am very concerned regarding my other private stuff , emails, etc
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Aug 10, 2005
When I open remote assistance I recieve a message saying that my current settings prevent me from sending an invitation. What do I need to change to make this work?
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Mar 18, 2005
My computer is networked to my boyfriends computer at home. He's the administrator and im guessing can browse my computer remotely. Though it appears that i cant connect to his computer to retrieve some of the files that are mine on his computer. See he saved some stuff on his, i have a laptop he has a desktop.
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Jul 8, 2005
I am a tech in a service department for a company. We have used Remote Assistance successfully to assist our customers to fix problems from our desks We've found it somewhat problamatic trying to navigate our customers through the request assistance dialog so we can see what they see or take control so we can do something much faster than it would take for them to do by instruction.Is there a way to initiate Remote Assistance w/o the customer having to request or invite you?
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Nov 9, 2009
Can xp he users get remote assistance from xp pro users?
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Jan 29, 2005
I have been using Add/Remove icon in Control Panel to remove programs. Although the Win2k Pro is running fine ,the icon of Add/Remove Program is not opening the next window to remove the programs.
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Aug 12, 2006
I was configuring my system with the follow tools secpol.msc and gpedit.msc, when reboted my pc the service Remote Procedure Call (RPC) didnt want to start anymore, when i tried to start it manual, then I get the follow error messenge (Could not start the remote Procedure Call (RPC) on Local Computer 'Error 5: Access denied' This is a very big issue cause windows xp can not function normally without the (RPC) service and allso i cant open the tools secpol.msc and gpedit.msc
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Jul 4, 2005
I need to be able to Pin the Calculator to the start menu on around 60 remote
computers, is there some way of doing this?Some script maybe?
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Aug 6, 2005
In a not updated Version of Windows XP you can run (Start-run) "start"command at the Run dialog just typing it, when you update windows andwrite the same "start" into Run dialog Windows shows a error message >Windows cannot find `start`. Make sure you typed the name correctly,and then try again. To search for the file, click the Start button, andthen click Search.If you are in CMD the `start` command works fine but the problem is thein Run dialog windows doesn’t recognize it ?
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Aug 19, 2005
Constant error message in event viewer, the event id is 7000 and the description is Remote Access Conection Manager failed to start.Please I need immediate assistance to resolve this issue.
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Jan 7, 2005
When I boot up I get this error. How can I figure out what app is the problem it is complaining about Everything else on the system is fine I just close the window and the system boots fine.
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Feb 27, 2010
I have windows xp and use explorer I am constantly plaged with the program not responding message.
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Dec 1, 2006
I have Internet Explorer 7 for browser use outlook express for mail and XP is my Operating System. My daughter has XP and uses Sea Monkey for browser and mail program. I, my daughter and other people have commented that at different times their computers and mine all freeze and you get a program not responding message. In a matter of seconds or maybe a minute it clears and everything resumes as before slow down. All different computers, XP for Oerating System etc. and we all experience the slow down. Any comments on this. Could it be XP.I had some problems with Internet Explorer 7 at first but after some experience with it I'm satisfied with it.
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