Remote Assistance W/o User Request Or Simplified Request?
Jul 8, 2005
I am a tech in a service department for a company. We have used Remote Assistance successfully to assist our customers to fix problems from our desks We've found it somewhat problamatic trying to navigate our customers through the request assistance dialog so we can see what they see or take control so we can do something much faster than it would take for them to do by instruction.Is there a way to initiate Remote Assistance w/o the customer having to request or invite you?
Running MS XP/AOL/Norton System Works/Firewall. Past few weeks have been plagued by a window that opens, intermittantly, when reading email. Can't determine if it is a windows, Norton or virus/adware item, altho Norton, spybot, etc don't show any problems in that respect. The only thing I can't get rid of is a "first ave" request to download. Had that forever but seems to be a dormant item. Anyway. the window opens and reads : Just in time debugger.Please select a debugger. Possible debuggers... New instance of MS script editor. Then there is a checkbox to set current debugger as default. Below are two buttons asking if want to debug using selected debugger. Clicking "X" or no eight (8) times exits the window, usually not to return on that email but sometimes it does. Clicking yes shows some text (HTML?) or code or something with a few words "break" visable.
Purchased a used laptop running Windows 2000 pro. When I boot up a window appears with sellers name requesting the password. I have the password, but I would like to eliminate this step. What specific steps will acomplish this task and replace the sellors name with my name as administrator ?
This pc has been with me for a few months, no poblems at all. One day it just Bsods. Thinking it was just some random WinXP error, I restarted it and never thought of it again, until it happened AGAIN. 3rd times the charm, right? WRONG. After a few more I couldn't do anything basically. Boot > Bsod. So after a few Google searches and self troubleshooting later I got it almost sorted out. Also if I take this HDD to another computer it works fine. So, the problem seems to be my IDE controller. (atapi.sys) So I am requesting a place where I can find a clean atapi.sys and go replace it with the windows system recovery console. Also I am curently running a full system check for viruses on that working computer.Stuff that I have tried while trying to fix the bsod: Changing IDE cables, Resetting the bios/cmos reset, plugging it into the secondary IDE port, playing around with jumpers, replacing RAM sticks.
A friend has a 30 gig XP Pro laptop with 17% free...When he runs defrag most of it is way fragmented...He runs through the defrag fine and after it completes it tells him he needs to defrag again...With no changes in the fragments...His computer is clean of spyware/adware/virus/trojans/etc
I was trying to back-up a file to CD using the CD Writer on my computer when I kept getting the message: The request could not be performed because of an I/O device error. Does anyone know what this means and how I can correct this situation?
I have a peculiar problem. I can dial-up the internet after a boot-up but should I let my connection drop or sign out and want to reconnect,I get an "ERROR 50: request not supported.". Multiple attempts will not reconnect me. I bought a new modem, intalled it and still get the same message on attempting my second connection.I can always get back on the net but re-booting each and every time is a pain in the It appears I'm not the first to come to this group with the same complaint but I've not found a solution to the problem in this newsgroup.
I have periodically had this problem: Program: C:Pogram FilesInternet Exploreriexplorer.exe, This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. Now I get it numerous times a day, and sometime IE-XP just shuts down for no reason. I apologize if this is a duplicate thread-got tired of searching.
I have an HP Laser Jet 1012 that is assigned to port DOT4_001. I am trying to delete the port but each time I try, I get the following error message: "Selected port cannot be deleted.The request is not supported"I am running WinXP and have full administrative rights.I have also removed the printer and reinstalled it with the same results.
i accidentally deleted my windows component with paint, volume control etc on it. so i downloaded the service pack to reinstall, but when i went to do this i got a message saying 'before proceeding we recommend you back up your system.
When i Go To command prompt i type ping 192.168.0.1 i get "request time" out And When i Type Ping yahoo.com i Get "Request Time Out" I Have Internet Explorer 8 its Working Good i Can Go To Any Websit But i Cant Get Any Patch For Any Game i Play I Try The Modem With Other Pc its Work Fine
Every time I boot up I get the following error: Found new hardware wizard Cannot install this hardware There was a problem installing this hardware Logical disk manager An error occurred during the installation of the device The class installer has denied the request to install or upgrade this device
My question concerns Remote Assistance (RA) vs. Remote Desktop (RD) to XP Pro desktops. Providing tech support, I am trying to see if anyone knows how to setup RD session I initiate to a Windows XP Pro OS to "share" sessions with the end user, other than via RA.
I have searched here and googled this error, and while I have found similar, nothing that same as this.I have been unable to update my Itunes, so after some research I realized it was the failure to update quicktime durring the Itunes update that was really happening. I have tried multiple things to fix this, all of which have been unsuccessful. Nothing would tell me why, just that quicktime failed to update.
My next step was to uninstall quicktime, this also failed with no reason why. So I attempted to Manually delete all quicktime files, and then run tuneup utilities to remove all registry entries. However when doing this I found I could delete all files, except the folder c:Program FilesQuickTimeQTSystem QuickTimeStreaming.Resourcesde.lproj . When I try I get the below error message Code: Cannot delete de.lproj: The request could not be performed because of an I/O device error
Code '413' when i tried to log on here . started yesterdad evening .turned comp off and on that seemed to get rid of it .but came on the comp this morning and all was fine .then after a short time the messages started appearing again . trying to log in to hotmail i got the invalid header . in another hot i got in tryed to delete and got invalid header i think . tryed to send a message on a forum got invalid verb . last night on the comp shopper forum i could send if i put my message in the title box and 2 words in the message box but if i tried to put more words in the message box got invalid verb . tryed turning on and off today but no luck there . have an advent 9317 with duo 2 core . fire wall is zone alarm pro . antivirus is nod32 and webroot sweeprr as spyware . went on firefox and the same thing happened.
When my Mom proffers an invitation for remote assisance using MSN Messenger 7.0 she recieves the following: "Remote Assistance cannot connect because <user> denied the request for help". I've looked at some of the other, similar, threads posted on connectivity issues with 7.0 in these forums, but nothing seems to help. We can send and recieve each others video and audio. Also, the games work. I've tried to do this with a couple of other freinds with the same result. Before we were forced into the 7.0 upgrade there were no problems. I've checked my settings to allow RA, reinstalled 7.0, tried using Windows Messenger, and have tried doing this with my firewall (ZoneAlarm) disabled.
Tying to access each others computer using Remote Assistance through window messenger .When I invited her, she was able to accept and see my computer. We would log out and then she would invite me I would accept but I was unable to log into her computer. It would not connect. We turned off the firewall that did not work. Turned off the virus protection that didn't work. Check for file sharing in the firewall all was checked. she can connect to me. But I can't to her. Is there something else I need her to look for that is stopping me from connecting.
I wanted to change some settings for remote assistance and all I get is what is in the first attached thumbnail. I think windowsXP is supposed to have what is in the second attached thumbnail. Any idea why mine does not show all this?
Does anybody know how to set up remote assistance to another computer and don't have to ask everytime we need to use it. I'm trying to work remotly to fix my aunt's PC but she is having a hard time setting this up.
I am trying to conned to a novice computer. Both of us are using Win XP Home. I am on Road Runner cable and the novice is on Comcast. He does not have a firewall other than the built-in one and we have tried it with this disabled. He does NOT have a router or wireless system. He only has the cable modem going to his computer. I am behind a router and have windows firewall disabled. From what I have read it should make no difference that I, as the one responding to the email invitation, am behind a router.What are the possible causes and solutions for this common error about "host name not resolved" when the inviter (novice) is NOT behind a router?
Problem with remote desktop connection from one PC at one country to another PC at another country. I cannot make remote assistance work either. I asked remote assistance from a friend who is abroad. Both of us have Win XP Pro.
When I click om remote assistance it shuts down just the program not the computer,also when someone send me an invitation I accept and it seems like its going into it but shuts down.And about remote desktop I go into system then remote but theres no options for remote dektop just remote assistance what should I do
Is there anyway I can dial into a friends computer from mine? We both have Windows XP and she is having a simple computer error that I KNOW I can fix if I had access to her computer. She lives too far away for me to go to her computer, and I do not want her to be ripped off by calling a repair shop. But she cannot grasp the steps I am giving her to fix it.
I was trying to connect to another computer using remote assistance. I have XP prof. and the other computer has XP home. We were getting a message about not being able to resolve host name. After disabling firewalls and setting up port triggering for 3389 we cannot get past trying to connect. It just hangs there and goes nowhere. The other computer has XP home and is asking for assistance from a XP prof compter behind a router but has port triggering enabled for port 3389 even though it not needed.
when i accept an invitation it says connecting then i get a message "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again." how do i resolve this
while i was type 'msra' in run inorder to start remote assistance after turn off Firewall and enable Remote Assistance.Then shows an error mesage "Windows cannot find msra.Make sure you typed the name correctly,and then try again......"
A while back I needed remote assistance from a tech person He fixed my problem but what I need to know is can he still get on my PC(WXP Home) whenever it suits him.How can I tell if he vists ?He setup my web page remotely as well and I saw he updated a part yesterday I am very concerned regarding my other private stuff , emails, etc
