I am a tech in a service department for a company. We have used Remote Assistance successfully to assist our customers to fix problems from our desks We've found it somewhat problamatic trying to navigate our customers through the request assistance dialog so we can see what they see or take control so we can do something much faster than it would take for them to do by instruction.Is there a way to initiate Remote Assistance w/o the customer having to request or invite you?
When I return to the computer after several hours, more than half the time the monitor lights up on keyboard stroke to a Windows screen that says "preparing for standby" The computer is frozen. No further reponse from keyboard, does not respond to CTRL-ALT-DEL. Must reboot by holding power key in for 5 seconds After rebooting, no error message in EventViewer.
First of all, after clicking "shut down" my computer would go to a screen labeled "It is now safe to shut down your computer." I have encountered this before, and I went to turn on APM in power settings. However, I can no longer go to stand by anymore
I run xp and have a HP Pavilion 9600. I've never used stand by before, but I have a standby key on my keyboard that my 11 month old son convenantly hits everytime I am online. I've tried hitting return, space, esc, and so forth but nothing brings it out, and I have to do a cold shut down.
My computer keeps switching itself to standby on its own after 20-30 minutes. This is a problem as I do alot of DVD back ups so it ends up stopping the software I use meaning I cant do any back ups whatsoever.
I have checked in my power settings and it is supposed to be set to always on, so have no idea why this is happining.
The computer is pretty much brand new from Dell so maybe it is some factory setting.
I have windows xp installed on my computer, the home edition. packet 2, Anyway, I have been trying to get my computer to go to stand by but it keeps telling me. system standby failed, the device driver for the standar 101/102 key or microsoft natural ps/2 keyboard device is preventing the machine from entering standby. Please close all applications and try again. If the problem persists, you may need to update this driver. I tried to update the driver, but for this basic key board there is not a driver to update. It is the microsoft natural keyboard elite. Nothing special about this at all. Other than that my computer is about 5 years old and had windows 98 second edition on it, but would go into stand by then, but now that I have put XP on it, it will not go to stand by.
I recently installed SP3 and IE8 along with all updates. All went well except now Hibernate and Standby often kill the system including the cursor. If I boot and try Hibernate or Standby it usually works, but if I run for a while and try them they hang the system. The problem did not exist before I installed SP3 and IE8.
I just installed a new graphics card BFG 6200 G force. My system will no longer come out of standby mode, i have to reboot. I tryed disabling power mangement function in my bios but my PC wont boot unless they are enabled.
When I finish using my PC and click on start then standby I get the following message: "The devise driver for the ATI technologies, inc 3D rage PROagp 2X" devise is preventing the machine from entering standby. Please close all applications and try again. If the problem persists, you may need to update the driver".
Clicking OK and trying again gets the same message.
I have a new Dell Inspiron Media version of Win XP- a Laptop I am using as a desktop replacement. It simply won't remain on Standby for longer than 10 or 12 minutes and then goes back to desktop and then in time, the screensaver.
Running MS XP/AOL/Norton System Works/Firewall. Past few weeks have been plagued by a window that opens, intermittantly, when reading email. Can't determine if it is a windows, Norton or virus/adware item, altho Norton, spybot, etc don't show any problems in that respect. The only thing I can't get rid of is a "first ave" request to download. Had that forever but seems to be a dormant item. Anyway. the window opens and reads : Just in time debugger.Please select a debugger. Possible debuggers... New instance of MS script editor. Then there is a checkbox to set current debugger as default. Below are two buttons asking if want to debug using selected debugger. Clicking "X" or no eight (8) times exits the window, usually not to return on that email but sometimes it does. Clicking yes shows some text (HTML?) or code or something with a few words "break" visable.
Purchased a used laptop running Windows 2000 pro. When I boot up a window appears with sellers name requesting the password. I have the password, but I would like to eliminate this step. What specific steps will acomplish this task and replace the sellors name with my name as administrator ?
This pc has been with me for a few months, no poblems at all. One day it just Bsods. Thinking it was just some random WinXP error, I restarted it and never thought of it again, until it happened AGAIN. 3rd times the charm, right? WRONG. After a few more I couldn't do anything basically. Boot > Bsod. So after a few Google searches and self troubleshooting later I got it almost sorted out. Also if I take this HDD to another computer it works fine. So, the problem seems to be my IDE controller. (atapi.sys) So I am requesting a place where I can find a clean atapi.sys and go replace it with the windows system recovery console. Also I am curently running a full system check for viruses on that working computer.Stuff that I have tried while trying to fix the bsod: Changing IDE cables, Resetting the bios/cmos reset, plugging it into the secondary IDE port, playing around with jumpers, replacing RAM sticks.
A friend has a 30 gig XP Pro laptop with 17% free...When he runs defrag most of it is way fragmented...He runs through the defrag fine and after it completes it tells him he needs to defrag again...With no changes in the fragments...His computer is clean of spyware/adware/virus/trojans/etc
The my computer window instantly opens with all the correct icons displayed on the lest (view system information add remove programs change a setting...) but it shows no drives and I cannot click on anything. If I hit control alt delete it is reported as not responding but after about 45 seconds the rest of the icons show up. I open control pannel and try to open the system folder and nothing happens. I tried running nortons system works windoctor but after the cd launches it freezes. After about 3 hours of working on it I gave up and reinstalled windows ( i did the windows repair so I didn't lose program files and such, i did not re-initialize). After re-installing everything was going fine until last night. The same exact thing is occuring again. Ive attempted running Ad-aware and its locking up after it finds a few files, I have no clue what its finding since its locking up. Ive tried booting in safe mode but it locks up at mup.sys. Their is also no internet connection IE or Firefox can find but when I open the network connections folder it says that I am connected. Im wondering if its a bad HDD or if I've got some delayed action virus or something. Neither seems to likely to me since if it was the HDD when i ran a HDD scan (in dos from the win repair cd) it comes across as fine and the virus would have to be a delayed action one or something since it keeps hitting almost exactly a week after the problems occur.
I was trying to back-up a file to CD using the CD Writer on my computer when I kept getting the message: The request could not be performed because of an I/O device error. Does anyone know what this means and how I can correct this situation?
I have a peculiar problem. I can dial-up the internet after a boot-up but should I let my connection drop or sign out and want to reconnect,I get an "ERROR 50: request not supported.". Multiple attempts will not reconnect me. I bought a new modem, intalled it and still get the same message on attempting my second connection.I can always get back on the net but re-booting each and every time is a pain in the It appears I'm not the first to come to this group with the same complaint but I've not found a solution to the problem in this newsgroup.
I have periodically had this problem: Program: C:Pogram FilesInternet Exploreriexplorer.exe, This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. Now I get it numerous times a day, and sometime IE-XP just shuts down for no reason. I apologize if this is a duplicate thread-got tired of searching.
I have an HP Laser Jet 1012 that is assigned to port DOT4_001. I am trying to delete the port but each time I try, I get the following error message: "Selected port cannot be deleted.The request is not supported"I am running WinXP and have full administrative rights.I have also removed the printer and reinstalled it with the same results.
i accidentally deleted my windows component with paint, volume control etc on it. so i downloaded the service pack to reinstall, but when i went to do this i got a message saying 'before proceeding we recommend you back up your system.
When i Go To command prompt i type ping 192.168.0.1 i get "request time" out And When i Type Ping yahoo.com i Get "Request Time Out" I Have Internet Explorer 8 its Working Good i Can Go To Any Websit But i Cant Get Any Patch For Any Game i Play I Try The Modem With Other Pc its Work Fine
Every time I boot up I get the following error: Found new hardware wizard Cannot install this hardware There was a problem installing this hardware Logical disk manager An error occurred during the installation of the device The class installer has denied the request to install or upgrade this device
About 5 years ago me and my Brother were given identical laptops Dell Inspiron 1501s, the first thing I did with mine was install World of Warcraft which it managed easily and even ran relatively well. However my laptop became so burdened with viruses that it can no longer be logged onto without freezing anywhere between 5 - 40 seconds so it's hard to do anything about it, also it's a little embarrasing to ask for help as most of the viruses were caused by... How shall I put this, websites of ir-reputable nature! This happened about a year ago and just before this had happened I had uninstalled World of Warcraft and quit. But now I have come to start again on my Brother's laptop identical to my own which he no longer uses but there's a problem being that there's not enough memory I have literally trawled forums and websites to clear as much off as I can, I have removed basically every programme, deleted my Brother's account, ran every disc cleaner under the sun and defragmented the hard drive. This has given me a measley 3 gigs so I'm now sittig on 7 gigs of memory.
I had 2000 for the longest time but i thought id switch to XP. So i upgraded it and got through all of the setups and when its goes to XP for the first time. It freezes and the screen is all scrunched up and the logo is all stretched out. Ive formatted it and loaded just that.Nothing seems to work. The wired thing is, that it works in safe mode fine. But when i put it in regular mode it does the loading of the icon witht he loading bar and then it shows the scrnched up screen thing.
I was playing Dragon Age when the game freezed horribly. It displayed flickering green dots all across my screen and I had to manually restart my pc. When I came back into windows XP, the only thing I saw were large black and white rectangulars all across my screen. So I decided to let it rest for 30 min before trying again.When I did that, the black & white rectangulars were gone and I could do everything normal again. Except for gaming. When I tried Dragon Age, it crashed again the same way. After another 30 min, I tried another game (a hl2 mod, which doesn't tax the system that hard) and it froze again after a while (say 2 minutes), but my screen didn't display the strange rectangulars anymore
Im trying to fix my computer that ive had for a long time. Last week I noticed during my computer log on when asked to press ctrl alt del to logon, when i push it the computer would freeze. I tried using different keyboards both usb and ps2 with no luck. So as a last resort I tried a system repair. The system repair will load all the way untill it asks for me to enter my cd key, as soon as i push a key to enter it, the system freezes again, However the text indicator ( | ) is still flashing.
I use this computer for my business and have sensitive data and programs within the harddrive ( and no backup ). Is there anything I can do that wont resort to a full system format?
Windows XP Professional, service pack 2When I click on the System Restore tab, My Computer properties window freezes. I cannot see anything on the system restore tab and the other tabs are nonresponsive. I can open My Computer properties again after it freezes, but the same thing will happen when I click on System Restore.