When my Mom proffers an invitation for remote assisance using MSN Messenger 7.0 she recieves the following: "Remote Assistance cannot connect because <user> denied the request for help". I've looked at some of the other, similar, threads posted on connectivity issues with 7.0 in these forums, but nothing seems to help. We can send and recieve each others video and audio. Also, the games work. I've tried to do this with a couple of other freinds with the same result. Before we were forced into the 7.0 upgrade there were no problems.
I've checked my settings to allow RA, reinstalled 7.0, tried using Windows Messenger, and have tried doing this with my firewall (ZoneAlarm) disabled.
My question concerns Remote Assistance (RA) vs. Remote Desktop (RD) to XP Pro desktops. Providing tech support, I am trying to see if anyone knows how to setup RD session I initiate to a Windows XP Pro OS to "share" sessions with the end user, other than via RA.
Tying to access each others computer using Remote Assistance through window messenger .When I invited her, she was able to accept and see my computer. We would log out and then she would invite me I would accept but I was unable to log into her computer. It would not connect. We turned off the firewall that did not work. Turned off the virus protection that didn't work. Check for file sharing in the firewall all was checked. she can connect to me. But I can't to her. Is there something else I need her to look for that is stopping me from connecting.
I wanted to change some settings for remote assistance and all I get is what is in the first attached thumbnail. I think windowsXP is supposed to have what is in the second attached thumbnail. Any idea why mine does not show all this?
Does anybody know how to set up remote assistance to another computer and don't have to ask everytime we need to use it. I'm trying to work remotly to fix my aunt's PC but she is having a hard time setting this up.
I am trying to conned to a novice computer. Both of us are using Win XP Home. I am on Road Runner cable and the novice is on Comcast. He does not have a firewall other than the built-in one and we have tried it with this disabled. He does NOT have a router or wireless system. He only has the cable modem going to his computer. I am behind a router and have windows firewall disabled. From what I have read it should make no difference that I, as the one responding to the email invitation, am behind a router.What are the possible causes and solutions for this common error about "host name not resolved" when the inviter (novice) is NOT behind a router?
Problem with remote desktop connection from one PC at one country to another PC at another country. I cannot make remote assistance work either. I asked remote assistance from a friend who is abroad. Both of us have Win XP Pro.
When I click om remote assistance it shuts down just the program not the computer,also when someone send me an invitation I accept and it seems like its going into it but shuts down.And about remote desktop I go into system then remote but theres no options for remote dektop just remote assistance what should I do
Is there anyway I can dial into a friends computer from mine? We both have Windows XP and she is having a simple computer error that I KNOW I can fix if I had access to her computer. She lives too far away for me to go to her computer, and I do not want her to be ripped off by calling a repair shop. But she cannot grasp the steps I am giving her to fix it.
I was trying to connect to another computer using remote assistance. I have XP prof. and the other computer has XP home. We were getting a message about not being able to resolve host name. After disabling firewalls and setting up port triggering for 3389 we cannot get past trying to connect. It just hangs there and goes nowhere. The other computer has XP home and is asking for assistance from a XP prof compter behind a router but has port triggering enabled for port 3389 even though it not needed.
when i accept an invitation it says connecting then i get a message "Remote Assistance connection could not be established because the remote host name could not be resolved. Please try again." how do i resolve this
while i was type 'msra' in run inorder to start remote assistance after turn off Firewall and enable Remote Assistance.Then shows an error mesage "Windows cannot find msra.Make sure you typed the name correctly,and then try again......"
A while back I needed remote assistance from a tech person He fixed my problem but what I need to know is can he still get on my PC(WXP Home) whenever it suits him.How can I tell if he vists ?He setup my web page remotely as well and I saw he updated a part yesterday I am very concerned regarding my other private stuff , emails, etc
I am new at trying to use Remote Assistance. When I try to send an invitation to start a RA session, I get a dialogue box that says "A program could not start. Please try again". Anybody got any idea what program it is talking about?When I go into the "Advanced System Information" and then choose "View the error log", it tells me that the WmiAdapter "Open of service failed".In the Control Panel,Administrative Tools, Services page the services Windows Management Instrumentation is set to Auto, and the WMI Performance Adapter is set to Manual.
When I open remote assistance I recieve a message saying that my current settings prevent me from sending an invitation. What do I need to change to make this work?
My computer is networked to my boyfriends computer at home. He's the administrator and im guessing can browse my computer remotely. Though it appears that i cant connect to his computer to retrieve some of the files that are mine on his computer. See he saved some stuff on his, i have a laptop he has a desktop.
im having lan connection(win xp) and im trying to connecy another system in wan, but im unable to connect . plz tell exact procedure to connect lan to wan using remote desktop conncetion or by using any other software
When I log on remotely, it seems that not all the programs are working.For example - The AntiVirus software does not starts. If I use the PC itself, not remotely - all the programs are working fine.
I am having trouble with connecting to Windows XP Pro SP3 host using Remote Desktop. I can connect out on this machine to others, all services and dependencies appear to be running, but host will not connect.
I have tried to setup up Remote Desktop Connection But I get this error. Quote: The remote connection has timed out.Please try connecting to the remote computer again.so I go to the troubleshoot help thing and it says this: Quote: The remote connection has timed out.Please try connecting to the remote computer again.Cause:The terminal server disconnected your session because you did not send a response within the time limit set for responses.
I have an issue where if any user sends an invitation via Outlook to the administrator for Remote Assistance and the Administrator opens the attachment in the received message to Remotely Assist I get the following error message displayed: Logon Message "You do not have access to logon to this session" If I remotely connect using RDP to the same desktop it works fine.I have enabled Remote Assistance, been through various GPO settings and nothing seems to fix this issue.
I have 2 machines behind a Netgear router. The XP Home one can ask for remote assistance. The XP Pro one cannot. When the invite a friend to offer remote assistance link is clicked, the message "A program could not start. Please try again" appears. It comes up with the exclamation sound and the message box claims to be from Internet Explorer.I found a file called constants.js on the machine that had that message text in it...in two places. One of them is NO CHANNEL,and the other is NO Recession I edited the constants.js file and it changed the "A program could not start. Please try again" message so that I could tell that the NO CHANNEL message is being sent to me.
I have moved a long distance away and am trying to get remote assistance working. I have xp prof. and he has xp home. We are trying to connect through windows messenger. We both wm 5.1. We both have windows firewall on but allow exceptions. Windows messenger is checked in exceptions. We both are on Verizon DSL I have a linksys router and he has Verizon modem/router combo. We both get a messge that states that "cannot resolve host name" I cannot find anything about the message in microsofts knowlege base.
I am a tech in a service department for a company. We have used Remote Assistance successfully to assist our customers to fix problems from our desks We've found it somewhat problamatic trying to navigate our customers through the request assistance dialog so we can see what they see or take control so we can do something much faster than it would take for them to do by instruction.Is there a way to initiate Remote Assistance w/o the customer having to request or invite you?
The title says it all! Basically I have a comp running XP pro and I want to be able to work locally on one user account, with some kind of remote access server running on another XP user account so that the remote account and the local account can be used simultaniously. I know that this cannot be done with XP Pro remote desktop and could be by Windows Server 2003 remote desktop, but i need an alternate solution to make this happen.
I want to use Remote Desktop Sharing in NetMeeting to connect to a remote PC to download files or fix problems on it. I tried to call the remote PC using its IP address but it only allow me to access the netmeeting features like video conferencing.
I'm looking in using either using Remote Assitance and/or Desktop in a help desk support environment. For example, if a user calls in asking for assistance with a application, or if we are in need of troubleshooting the machine, we would like to initate a remote assistance request that takes the end user out of the equation so we don't need to walk them through how to send a email/file request.
I have two different computers both running Windows XP professional. I am trying to connect to one remotely using the Remote Desktop Connection. I have enabled the remote computer for remote logins but for some reason I cannot connect with it. I get the error message that the client could not connect to the remote session. I have 50 other computers on this network all set up the same way and have never had a problem. Everything seems to be configured exactly the same. I can ping the remote computer.
