Remote Assistance Connection Could Not Be Established

Jul 27, 2005

I am trying to conned to a novice computer. Both of us are using Win XP Home. I am on Road Runner cable and the novice is on Comcast. He does not have a firewall other than the built-in one and we have tried it with this disabled. He does NOT have a router or wireless system. He only has the cable modem going to his computer. I am behind a router and have windows firewall disabled. From what I have read it should make no difference that I, as the one responding to the email invitation, am behind a router.What are the possible causes and solutions for this common error about "host name not resolved" when the inviter (novice) is NOT behind a router?

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Assistance Work Remote Desktop Connection

Jan 6, 2005

Problem with remote desktop connection from one PC at one country to another PC at another country. I cannot make remote assistance work either. I asked remote assistance from a friend who is abroad. Both of us have Win XP Pro.

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Remote Assistance Shuts Down In Desktop Connection?

Jul 16, 2005

When I click om remote assistance it shuts down just the program not the computer,also when someone send me an invitation I accept and it seems like its going into it but shuts down.And about remote desktop I go into system then remote but theres no options for remote dektop just remote assistance what should I do

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Unable To Start Program In Remote Assistance Connection?

Sep 25, 2005

I am new at trying to use Remote Assistance. When I try to send an invitation to start a RA session, I get a dialogue box that says "A program could not start. Please try again". Anybody got any idea what program it is talking about?When I go into the "Advanced System Information" and then choose "View the
error log", it tells me that the WmiAdapter "Open of service failed".In the Control Panel,Administrative Tools, Services page the services Windows Management Instrumentation is set to Auto, and the WMI Performance Adapter is set to Manual.

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Difference In Remote Assistance (RA) Vs. Remote Desktop (RD)?

Jul 30, 2005

My question concerns Remote Assistance (RA) vs. Remote Desktop (RD) to XP Pro desktops. Providing tech support, I am trying to see if anyone knows how to setup RD session I initiate to a Windows XP Pro OS to "share" sessions with the end user, other than via RA.

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MSN Remote Assistance Not Connecting

Jul 10, 2005

When my Mom proffers an invitation for remote assisance using MSN Messenger 7.0 she recieves the following: "Remote Assistance cannot connect because <user> denied the request for help". I've looked at some of the other, similar, threads posted on connectivity issues with 7.0 in these forums, but nothing seems to help. We can send and recieve each others video and audio. Also, the games work. I've tried to do this with a couple of other freinds with the same result. Before we were forced into the 7.0 upgrade there were no problems.
I've checked my settings to allow RA, reinstalled 7.0, tried using Windows Messenger, and have tried doing this with my firewall (ZoneAlarm) disabled.

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Getting On Remote Assistance To Get Connected To Other Pc?

Mar 27, 2010

where do you go on Home XP for REmote Assistance ? I looked all over can't find it. My brother wants to help me he has 7

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Use Other Computer Using Remote Assistance

Sep 30, 2008

Tying to access each others computer using Remote Assistance through window messenger .When I invited her, she was able to accept and see my computer. We would log out and then she would invite me I would accept but I was unable to log into her computer. It would not connect. We turned off the firewall that did not work. Turned off the virus protection that didn't work. Check for file sharing in the firewall all was checked. she can connect to me. But I can't to her. Is there something else I need her to look for that is stopping me from connecting.

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Using Remote Assistance Is Secure For Computer?

Feb 4, 2005

What is remote assistance? is it safe to use? My friend wants to try it, but don't know how. anybody here can help me?

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Changing Settings Of Remote Assistance?

Nov 15, 2006

I wanted to change some settings for remote assistance and all I get is what is in the first attached thumbnail. I think windowsXP is supposed to have what is in the second attached thumbnail. Any idea why mine does not show all this?

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Setting Up Remote Assistance To Another Computer Without Asking?

Jul 9, 2005

Does anybody know how to set up remote assistance to another computer and don't have to ask everytime we need to use it. I'm trying to work remotly to fix my aunt's PC but she is having a hard time setting this up.

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Using Remote Assistance To Dial Other Computer From Mine?

May 31, 2007

Is there anyway I can dial into a friends computer from mine? We both have Windows XP and she is having a simple computer error that I KNOW I can fix if I had access to her computer. She lives too far away for me to go to her computer, and I do not want her to be ripped off by calling a repair shop. But she cannot grasp the steps I am giving her to fix it.

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Remote Assistance: Unable To Resolve Host Name?

Jul 17, 2005

I was trying to connect to another computer using remote assistance. I have XP prof. and the other computer has XP home. We were getting a message about not being able to resolve host name. After disabling firewalls and setting up port triggering for 3389 we cannot get past trying to connect. It just hangs there and goes nowhere. The other computer has XP home and is asking for assistance from a XP prof compter behind a router but has port triggering enabled for port 3389 even though it not needed.

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Unable To Resolve Host Name In Remote Assistance ?

Aug 24, 2005

when i accept an invitation it says connecting then i get a message "Remote Assistance connection could not be established because the remote host name
could not be resolved. Please try again." how do i resolve this

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Remote Assistance Unable To Find Msra?

Mar 11, 2010

while i was type 'msra' in run inorder to start remote assistance after turn off Firewall and enable Remote Assistance.Then shows an error mesage "Windows cannot find msra.Make sure you typed the name correctly,and then try again......"

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Blocking Tech Person To Use Remote Assistance With Computer?

Aug 2, 2005

A while back I needed remote assistance from a tech person He fixed my problem but what I need to know is can he still get on my PC(WXP Home) whenever it suits him.How can I tell if he vists ?He setup my web page remotely as well and I saw he updated a part yesterday I am very concerned regarding my other private stuff , emails, etc

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Remote Assistance: Current Settings Preventing From Sending Invitation?

Aug 10, 2005

When I open remote assistance I recieve a message saying that my current settings prevent me from sending an invitation. What do I need to change to make this work?

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Remote Assistance Wont Connect Computer And Retrieving Files?

Mar 18, 2005

My computer is networked to my boyfriends computer at home. He's the administrator and im guessing can browse my computer remotely. Though it appears that i cant connect to his computer to retrieve some of the files that are mine on his computer. See he saved some stuff on his, i have a laptop he has a desktop.

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Remote Desktop Connection - Can Ping The Remote

Oct 12, 2005

I have two different computers both running Windows XP professional. I am trying to connect to one remotely using the Remote Desktop Connection. I have enabled the remote computer for remote logins but for some reason I cannot connect with it. I get the error message that the client could not connect to the remote session. I have 50 other computers on this network all set up the same way and have never had a problem. Everything seems to be configured exactly the same. I can ping the remote computer.

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Remote Assistance Logon Message "You Do Not Have Access"?

Sep 8, 2005

I have an issue where if any user sends an invitation via Outlook to the administrator for Remote Assistance and the Administrator opens the attachment in the received message to Remotely Assist I get the following error message displayed: Logon Message "You do not have access to logon to this session" If I remotely connect using RDP to the same desktop it works fine.I have enabled Remote Assistance, been through various GPO settings and nothing seems to fix this issue.

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Remote Assistance Comes Up With Message "A Program Could Not Start"?

Dec 3, 2004

I have 2 machines behind a Netgear router. The XP Home one can ask for remote assistance. The XP Pro one cannot. When the invite a friend to offer remote assistance link is clicked, the message "A program could not start. Please try again" appears. It comes up with the exclamation sound and the message box claims to be from Internet Explorer.I found a file called constants.js on the machine that had that message text in it...in two places. One of them is NO CHANNEL,and the other is NO Recession I edited the constants.js file and it changed the "A program could not start. Please try again" message so that I could tell that the NO CHANNEL message is being sent to me.

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Remote Assistance Comes Up With Message: "cannot Resolve Host Name"?

Jul 13, 2005

I have moved a long distance away and am trying to get remote assistance working. I have xp prof. and he has xp home. We are trying to connect through windows messenger. We both wm 5.1. We both have windows firewall on but allow exceptions. Windows messenger is checked in exceptions. We both are on Verizon DSL I have a linksys router and he has Verizon modem/router combo. We both get a messge that states that "cannot resolve host name" I cannot find anything about the message in microsofts knowlege base.

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Remote Assistance W/o User Request Or Simplified Request?

Jul 8, 2005

I am a tech in a service department for a company. We have used Remote Assistance successfully to assist our customers to fix problems from our desks We've found it somewhat problamatic trying to navigate our customers through the request assistance dialog so we can see what they see or take control so we can do something much faster than it would take for them to do by instruction.Is there a way to initiate Remote Assistance w/o the customer having to request or invite you?

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Remote Desktop Connection: "virtual Private Network Connection"?

Jul 11, 2005

I've been trying to use Remote Desktop to connect from my home computer to my office network's machines. I've followed all the instructions except for the part where it talks about getting a "virtual private network connection". Not sure if I have this part done right. Not even sure if this is the problem. Is there something that needs to be set up before being able to connect from a home computer to an office machine?

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Nov 9, 2009

Can xp he users get remote assistance from xp pro users?

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Jul 25, 2005

I'm trying to set up a remote connection so I can control and troubleshoot my other computer from my house, we both use dial up and windows xp is this feasible? What is the program that I want to look at? I've searched around but there isn't much mention of dialup anymore these days and we both cannot get any type of broadband

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Using Remote Desktop Connection For 2 PCs With 10/100 Lan?

Feb 8, 2006

What's Remote Desktop Connection and how can I use it ? (I have to 2 PC + 10/100 LAN)

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Using The Remote Desktop Connection Via Internet?

Sep 22, 2005

Can you only use remote desktop connection over a LAN or WAN? Is it possible to use it over internet with 2 pc's having a broadband connection if you get the ip address of the 2 pc's?

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Using Remote Desktop Connection For 14 Computers?

Aug 10, 2005

We have one server and 14 computers here at where I work. Some of the people want to connect to their computer from home. I would like to use the remote
desktop connection integrated with windows xp just because its easy to use. I tried to connect to my computer and got the server, how can I basically select the computer that I want to connect to.

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Ports To Be Used In Remote Desktop Connection?

Aug 3, 2005

tell me what ports I need to setup through a firewall to get Remote Desktop Connection working.

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Remote Desktop Connection In Home SP2

Mar 20, 2006

I am having the hardest time using remote desktop over my network.Everytime i try to remote to my pc downstairs (the name of this computer is downstairs) I get an error message "Client could not connect to remote computer". I have xp home on both pc's, with remote desktop connection enabled on the windows xp firewalls, and all the remote services enabled.

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