Remote Assistance Logon Message "You Do Not Have Access"?
Sep 8, 2005
I have an issue where if any user sends an invitation via Outlook to the administrator for Remote Assistance and the Administrator opens the attachment in the received message to Remotely Assist I get the following error message displayed: Logon Message "You do not have access to logon to this session" If I remotely connect using RDP to the same desktop it works fine.I have enabled Remote Assistance, been through various GPO settings and nothing seems to fix this issue.
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Dec 3, 2004
I have 2 machines behind a Netgear router. The XP Home one can ask for remote assistance. The XP Pro one cannot. When the invite a friend to offer remote assistance link is clicked, the message "A program could not start. Please try again" appears. It comes up with the exclamation sound and the message box claims to be from Internet Explorer.I found a file called constants.js on the machine that had that message text in it...in two places. One of them is NO CHANNEL,and the other is NO Recession I edited the constants.js file and it changed the "A program could not start. Please try again" message so that I could tell that the NO CHANNEL message is being sent to me.
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Jul 13, 2005
I have moved a long distance away and am trying to get remote assistance working. I have xp prof. and he has xp home. We are trying to connect through windows messenger. We both wm 5.1. We both have windows firewall on but allow exceptions. Windows messenger is checked in exceptions. We both are on Verizon DSL I have a linksys router and he has Verizon modem/router combo. We both get a messge that states that "cannot resolve host name" I cannot find anything about the message in microsofts knowlege base.
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Jul 30, 2005
My question concerns Remote Assistance (RA) vs. Remote Desktop (RD) to XP Pro desktops. Providing tech support, I am trying to see if anyone knows how to setup RD session I initiate to a Windows XP Pro OS to "share" sessions with the end user, other than via RA.
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Jul 10, 2005
When my Mom proffers an invitation for remote assisance using MSN Messenger 7.0 she recieves the following: "Remote Assistance cannot connect because <user> denied the request for help". I've looked at some of the other, similar, threads posted on connectivity issues with 7.0 in these forums, but nothing seems to help. We can send and recieve each others video and audio. Also, the games work. I've tried to do this with a couple of other freinds with the same result. Before we were forced into the 7.0 upgrade there were no problems.
I've checked my settings to allow RA, reinstalled 7.0, tried using Windows Messenger, and have tried doing this with my firewall (ZoneAlarm) disabled.
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Mar 27, 2010
where do you go on Home XP for REmote Assistance ? I looked all over can't find it. My brother wants to help me he has 7
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Sep 30, 2008
Tying to access each others computer using Remote Assistance through window messenger .When I invited her, she was able to accept and see my computer. We would log out and then she would invite me I would accept but I was unable to log into her computer. It would not connect. We turned off the firewall that did not work. Turned off the virus protection that didn't work. Check for file sharing in the firewall all was checked. she can connect to me. But I can't to her. Is there something else I need her to look for that is stopping me from connecting.
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Feb 4, 2005
What is remote assistance? is it safe to use? My friend wants to try it, but don't know how. anybody here can help me?
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Nov 15, 2006
I wanted to change some settings for remote assistance and all I get is what is in the first attached thumbnail. I think windowsXP is supposed to have what is in the second attached thumbnail. Any idea why mine does not show all this?
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Jul 9, 2005
Does anybody know how to set up remote assistance to another computer and don't have to ask everytime we need to use it. I'm trying to work remotly to fix my aunt's PC but she is having a hard time setting this up.
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Jul 27, 2005
I am trying to conned to a novice computer. Both of us are using Win XP Home. I am on Road Runner cable and the novice is on Comcast. He does not have a firewall other than the built-in one and we have tried it with this disabled. He does NOT have a router or wireless system. He only has the cable modem going to his computer. I am behind a router and have windows firewall disabled. From what I have read it should make no difference that I, as the one responding to the email invitation, am behind a router.What are the possible causes and solutions for this common error about "host name not resolved" when the inviter (novice) is NOT behind a router?
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Jan 6, 2005
Problem with remote desktop connection from one PC at one country to another PC at another country. I cannot make remote assistance work either. I asked remote assistance from a friend who is abroad. Both of us have Win XP Pro.
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Jul 16, 2005
When I click om remote assistance it shuts down just the program not the computer,also when someone send me an invitation I accept and it seems like its going into it but shuts down.And about remote desktop I go into system then remote but theres no options for remote dektop just remote assistance what should I do
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May 31, 2007
Is there anyway I can dial into a friends computer from mine? We both have Windows XP and she is having a simple computer error that I KNOW I can fix if I had access to her computer. She lives too far away for me to go to her computer, and I do not want her to be ripped off by calling a repair shop. But she cannot grasp the steps I am giving her to fix it.
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Jul 17, 2005
I was trying to connect to another computer using remote assistance. I have XP prof. and the other computer has XP home. We were getting a message about not being able to resolve host name. After disabling firewalls and setting up port triggering for 3389 we cannot get past trying to connect. It just hangs there and goes nowhere. The other computer has XP home and is asking for assistance from a XP prof compter behind a router but has port triggering enabled for port 3389 even though it not needed.
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Aug 24, 2005
when i accept an invitation it says connecting then i get a message "Remote Assistance connection could not be established because the remote host name
could not be resolved. Please try again." how do i resolve this
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Mar 11, 2010
while i was type 'msra' in run inorder to start remote assistance after turn off Firewall and enable Remote Assistance.Then shows an error mesage "Windows cannot find msra.Make sure you typed the name correctly,and then try again......"
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Aug 2, 2005
A while back I needed remote assistance from a tech person He fixed my problem but what I need to know is can he still get on my PC(WXP Home) whenever it suits him.How can I tell if he vists ?He setup my web page remotely as well and I saw he updated a part yesterday I am very concerned regarding my other private stuff , emails, etc
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Sep 25, 2005
I am new at trying to use Remote Assistance. When I try to send an invitation to start a RA session, I get a dialogue box that says "A program could not start. Please try again". Anybody got any idea what program it is talking about?When I go into the "Advanced System Information" and then choose "View the
error log", it tells me that the WmiAdapter "Open of service failed".In the Control Panel,Administrative Tools, Services page the services Windows Management Instrumentation is set to Auto, and the WMI Performance Adapter is set to Manual.
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Aug 10, 2005
When I open remote assistance I recieve a message saying that my current settings prevent me from sending an invitation. What do I need to change to make this work?
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Mar 18, 2005
My computer is networked to my boyfriends computer at home. He's the administrator and im guessing can browse my computer remotely. Though it appears that i cant connect to his computer to retrieve some of the files that are mine on his computer. See he saved some stuff on his, i have a laptop he has a desktop.
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Mar 12, 2005
The title says it all! Basically I have a comp running XP pro and I want to be able to work locally on one user account, with some kind of remote access server running on another XP user account so that the remote account and the local account can be used simultaniously. I know that this cannot be done with XP Pro remote desktop and could be by Windows Server 2003 remote desktop, but i need an alternate solution to make this happen.
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Jul 8, 2005
I am a tech in a service department for a company. We have used Remote Assistance successfully to assist our customers to fix problems from our desks We've found it somewhat problamatic trying to navigate our customers through the request assistance dialog so we can see what they see or take control so we can do something much faster than it would take for them to do by instruction.Is there a way to initiate Remote Assistance w/o the customer having to request or invite you?
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Nov 9, 2009
Can xp he users get remote assistance from xp pro users?
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Jun 12, 2005
I have 2 users that need to access things on each others computer from 87 miles away. Both computers are behind routers and both are running windows xp pro. They need to use their computers at the same time.
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Apr 20, 2005
How can I get past the logon message screen when it is asking for a password
and I have never had a password. I did a Window-Washer and rebooted and it
is saying I need a password to get in.
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Jan 10, 2007
I reinstalled my HP printer and camera. Decided to go to msconfig startup, and uncheck them did not need them to run all the time. A day or two before I downloaded a program called cloned cd 42.02 and left the start up alone. While in startup I decided to uncheck all unneeded programs. Received this error: Access denied error returned while attempting to change a service. Youmay need to log on as adminstratr to make the specified changes. Well, I am the administor
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Apr 12, 2004
I need to block internet access on a per- user basis, easy enough, use a logon / logoff script probably by redirecting that users gateway to an invalid gateway, like 127.0.0.1 sounds good, problem is, what command do I use to do this? Been searching technet, COTSE etc. for days. I know it can be done, a sadly departed sysadmin had two closely - guarded 'internet on' and 'internet off' scripts he used to run on miscreant users profiles in the old days when I was just a power user.
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Dec 15, 2004
After running virus scans in Safe mode I attempted to restart into Normal mode but the computer just hung at the boot screen indefinately. I finally forced it off. When I switched it back on it gave me the usual black screen saying "Windows did not shut down successfully" and instructed me to use the arrow keys to choose how to start windows, otherwise it would load the "last known successful configuration"
However at this screen only the arrow keys do not react, making it impossible for me to select Safe mode, and although Safe mode was actually the last successful configuration, it proceeds to attempt to load Normal mode and stops at the login screen every time
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Aug 13, 2008
I am using Windows XP home edition and I have a family member who is also using Windows XP home edition. I would like to be able to access the family member's computer and do weekly maintenance. I would like to have the family member do nothing, but just have the computer started with Windows XP and be on a high-speed connection.
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Feb 9, 2006
setting up more than one user logon for windows xp home edition w/ sp2 installed (using fat32). What I would like to acheive (if possible) is to limit my teenagers (2) access to certain files and programs. More specifically programs such as windows explorer (including right-click on START button), access to the "RUN" command, control panel, and other system controlling programs. I have searched on C-Net and microsoft, finding bits and peices but not all together in 1 post and not a step by step. I am not afraid to edit the registry.Also I do not want to convert this comp to ntfs (unless there is a way to back up a massive amount of data without a cd/dvd burner, as I am under the impression that a re-install of XP and reformatting of hard drive is required to switch to ntfs). What would be ideal (and maybe easier to do?) would be to have teenage-user1 and teenage-user2 logon bring up only a desktop with no taskbar and/or START button, thus allowing only access to the programs that I shortcut to the desktop (this thought just occurred to me while typing this).
These children are 15 and 16 and are smart enough to type a google search for password/registry/command prompt hacks and crackers and such. I haven't seen anything in regaurds to what I am looking for all on 1 system or complete in 1 post/step-by-step. Possibly I am not typing the correct search words, but seems alot of text for a search ( am not typing "the" "and" etc. and am using/trying as many buzzwords as I can think of...) and I get no way too much irrelavent and sometimes confusing info or no matches at all. I may be making a mountain out of a mole hill with how I want to do this, as it probably has been done before, if so a link(s) would be much appreciated as would any advice from "seasoned/in-the-know" users/programmers.
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