Hardware Drivers :: Failed Driver Software Installation - TOSHIBA USB Drive
Jun 8, 2014
I have a toshiba canvio basics 1TB portable external hard drive usb powered. Model no. E05A100BBU2AK. I had purchased it some 3-4years back. It worked for some 4-5months or so. Then, whenever i plug it in the port, an error comes "FAILED DRIVER SOFTWARE INSTALLATION". The device doesn't come with a software installation CD or guide... It's plug and play only I think. The white LED light goes on flickering right when i plug it in till i remove it. A click sound along with metallic scratching sound comes from the device at a regular interval while plugged in & also I can feel the drive moving inside as soon as it is plugged.
I had tested it in all the ports of my system, also in many other systems of my friends but gives the same error on plugging in or the system does not identify it. It cannot be seen in My Computer. the hard drive is not getting recognised. In Device manager I cannot see any error in USB ports & everything is workng properly. USB ports works when other devices are plugged in.
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Sep 28, 2013
I downloaded MICROSOFT.WINDOWS.8.1.RTM.X64.ENGLISH.DVD but it wants a product key when I boot from it.
I thought it was supposed to take the product key that is embedded in the BIOS? UEFI is on on BIOS. Am I using the wrong version of Windows 8 DVD?
Toshiba C855-S5350 . I believe it came with Win 8 (regular) x64 . I just want to reinstall the OS.
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Jul 2, 2014
Reloading windows 8 or 8.1 on a system that the product key is embedded in the Bios.
Scenario only concerning windows 8 or 8.1 any version, also data recover is not a concern: Systems are coming in that are built by a manufacturer (Dell, Toshiba, HP, Compaq, Emachine ect.) the system(s) are out of warranty, They are either in a boot loop, blue screening when loading windows or the hard drive has crashed and isn't loading windows at all. The customers never created recovery disks, nor can we due to windows not loading. We can not get to advanced mode and even if and when we can, creating recovery media is not available.
So let us be clear: We have a system that had windows 8 or 8.1 preinstalled by manufacturer, it was used for multiple months, no recovery media create, now the operating system is not loading, recovery partition corrupt or not accessible, refresh not available, windows product key is embedded in the Bios and is out of warranty.
What we have tried: System with failed hard drive with windows 8 sticker on it. Ran software that extracts product key from BIOS, Inserted an OEM disk for windows 8 and 8.1 when asked to input key, we used the key that was extracted, the installation tells us that the product key is not a OEM key. We do not have a skip button to continue? How in the world can we reload windows 8 or 8.1 on these systems? We have gone through all of the BIOS settings and have tried everything we can think of. If the product key for windows 8 or 8.1 is embedded in the BIOS what do we need to do to make the installation find the key and use it to continue the installation and activate.
From what we are seeing we are not the only one(s) asking this question, the problem is that the reply(s) are: use system refresh, use recovery partition, use recovery media? We understand the reasoning behind having the product key embedded but it shouldn't be this hard to use what the system already has?
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Sep 15, 2011
I am trying to install the new develp build of Windows 8 (x86) on my asus eeepc 1005pe. This is a netbook which doesnt even have a cd/dvd drive.
So anyway, I extracted the iso on a bootable usb flash drive. I boot, and when I click install it just hangs for about 10 minutes and then it gives me this error:
I tried setting the bios from AHCI to IDE. This does not work, I even get a bluescreen of death when I boot up in the current win7 sp1 install. But anyway on google I read a lot about this problem and one of the solutions is to put it on AHCI.. but not for me as it was already on AHCI. Anyway IDE is not workin either.
Just recently I installed win7sp1 on this netbook without a problem. I checked the sha1 hashes of the Windows 8 ISO and they are confirmed, so that is not the problem either.
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Jun 22, 2014
I've just set up a clean system installation (Win 8.1 PRo x64). As a part of it I obviously installed my printer driver. The printer is Lexmark E260d and I use Lexmark Universal Driver downloaded directly from Lexmark's webpage.
My surprise is that after installation I have two such printers available at my system:
- "Lexmark E260" - which is the name I gave during installation,
- "Lexmark International Lexmark E260d" - which is another device appearing as a printer.
Both drivers / devices (?) print correctly yet I can see some differences in their functionality descriptions, when choosing Properties / Hardware. Lexmark E260 device has there "Print queues" only while Lexmark International... device has three types "Printers", "Print queues" and "Universal Serial Bus controllers". Another thing is when I double click on devices icons in "Devices and Printers" window - Lexmark E260 brings well-known list of documents actually being printed and Lexmark International... brings printer configuration dialog allowing to see printing documents, customize printer setting and so on.
Why I have somehow two different printers appearing on my system? Should I remove one of them and which? How can I avoid duplicating devices when installing drivers?
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May 28, 2013
So I've been trying to update my graphics card. Before I ever got the notification for the update and tried to install it, I could play minecraft, and star craft, and watch Netflix video. When I did install, and was given the failed due to I/O error box, I couldn't play any games or watch any Netflix. Don't know what to do to fix this. Since, I've gone to my manufacturers website and re-installed my driver, but I think the real problem is seeing how I cant connect it. It always says it failed due to the I/O error, so I cant connect it to the video card or something.
My computer is a Toshiba. other info:
Model: Satellite L875DProcessor: AMD A6-4400M APU with Radeon(TM) HD Graphics 2.70 GHzPlenty of RAM (only 5 month old computer)
In Device Manager under Display Adapters It says Microsoft Basic Display Adapter. I just need to know how to change it. I've gone in through device manager, pressed update driver, chose to do it manually and choose a signed driver. When I choose My AMD Radeon Drive and it attempts to install, it always says it failed due to an I/O error. This has been going on for a week or so, and I thought I could fix it, but nothing works.
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Jan 8, 2013
I have installed windows 8 in my dell laptop, then I installed the drivers after the extraction. then I found that a folder of name dell is created ,inside that folder a new folder 'driver' is created when I found that all drivers extracted folder which were just been nstalled successfully. now my question is ..can I remove those folder cause they have been already installed?
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Oct 23, 2013
Issue solved as of Intel HD Graphics Driver 10.18.10.3345
I get a BSOD with message DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys) shortly after launching any game. The driver is linked to Intel's Integrated Graphics which I have updated with 'Windows 8.1 Ready' drivers. My laptop has a Nvidia dedicated GPU which is what I set games to run with, so I'm not sure why Intel's drivers are failing since using a fresh 8.1 install I have been receiving low memory error messages whilst playing games despite having 16GB of RAM.
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Jun 15, 2013
I have a Toshiba I upgraded from 7 to 8...
I need to boot from a USB drive but cannot figure out how...
It boots up too fast, I don't even know how to get to the damn bios.
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May 31, 2014
When I tried to install lan drivers in my pc(dg41RQ mother board) through drivers cd, lan driver is not installing, it is getting failed for windows 8.1.
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May 10, 2013
I have a newer Toshiba laptop that I tried to clean reinstall Windows 8 using the "reset" feature. I wiped the hard drive completely deleting all partitions. Now I cannot boot into anything. Short of ordering recovery dvds from Toshiba, is there a legal way to reinstall Windows 8 back on this laptop?
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Oct 21, 2013
I have a Toshiba Satellite hybrid, with Windows 8, 4GB RAM and 128 SSD hard drive. I have full Microsoft office and very few other programs, there are the Toshiba installed software which I don't use and the windows 8 based 'apps' which I also hardly use.
My 128GB was about 70% full from week one, but now it is almost 100% full, I regularly carry out disk clean up, but I unable to get more than 1GB free on my hard drive, can this be right? How can I resolve this?
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Mar 11, 2014
My Toshiba laptop does not let any of the function keys operate properly. When I press one, nothing happens. I have also tried holding down the FN key, to no avail. I thought this was a Toshiba issue, but after multiple customer support "experiences" who told me that the operating system was corrupted, I think it may be a Windows 8.1 issue. This happened under Windows 8 too. Toshiba has a keyboard driver for this laptop model for Windows 7, but not 8.1. Is this a common problem with Windows 8.1 (All drivers are up to date and function key support is enabled in the BIOS)
Laptop: Toshiba c55-a5285.
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Oct 28, 2012
I am installing the Windows 8 upgrage on a windows 7 professional 64 machine.
The upgrade assistant noted the DVD and Secure boot issues that I believe are common incompatibilities.
I ordered the $39.99 upgrade and tried to install and it fails out at 32%
Never asks for product key.
I have chkdsk/r/f, turned off Avast, backed up with no success.
Of course MS is not taking calls over the weekend for this little problem, so i remain frustrated and a little disappointed.
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Apr 4, 2014
First of all the recovery partition is on the drive.. second it is as if not there.. or wont run due to me running a windows 8 disk (made from another pc trying to reset it.. although there was never the option to do so).. I've tried imagex and still no go.. maybe I did it wrong? or am I missing something entirely..
everytime I tried to access the recovery after by using 0 (zero) all I get is the BSOD.. ive been trying to see if there is a way to use cmd to force it to run possibly? or some other way?
btw its windows 8 x64 core
The recovery partition has all the drive files I believe, I can see them in regular windows.. just cant seem to get it to tie with boot.
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Apr 30, 2014
I dualboot Windows 8 & XP, this morning Windows 8 did not boot normally but, in a very restrictaed way reminisent of the XP "Safe Mode", with the error icon saying
" HD problem" back your files, pls see attached.
I recycled the HD cables rebooted Windows 8 several times with the same, then booted in XP & all worked fine, no problems reported, even FSX worked.
Asus P5K Premium WiFiiFi Intel Core 2 Quad Pro 2.4GHz, OCZ Vendetta Cpu Cooler, 2x2GB, DDR2 800 PC2-6400, GeForce 9800 GTX (PCI-E), sata 500gb Seagate Barraguta HD , Corsair 750M Psu, X45, Dual boot Windows 8 64 & XPhome sp3.
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May 13, 2014
I have a Seagate GoFlex 1 Tb USB 3.0 drive. All worked good until a week or two ago. Now the drive will not be recognized when plugged into a USB 3.0 port, the error given is "Unknown USB Device (Device Failed Enumeration).
If I plug the GoFlex drive into a a USB 2.0 port, it works. I can plug USB 2.0 devices into the USB 3.0 port and they work. I just can't plug my USB 3.0 drive into a USB 3.0 port and get it to work.
I have tried uninstalling the Unknown USB Device in Device Manager. I've also uninstalled all other instances of it failing to be recognized.
My motherboard has a VIA VL805 USB controller. I've used the drivers on Gigabyte's site and I've used VIA's drivers, no difference. I have the latest BIOS for my motherboard.
The drive does not show up in Disk Management when plugged into a USB 3.0 port. This shouldn't be a surprise since the device is unknown in the Device Manager.
I thought the problem might be with the USB 3.0 cable or the GoFlex drive's USB interface. So I bought a new USB 3.0 docking station and...same problem. The new docking station also fails enumeration. Basically what it boils down to is a USB 3.0 storage device will not be recognized in a USB 3.0 port. But they work when plugged into a USB 2.0 port.
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May 13, 2014
I have got a problem with bluetooth device. I tried removing my bluetooth device but it failed to remove. It is displayed as "removing device" on the screen as shown in the picture. Now I cannot add the device again. I don't find the device when I search by clicking on "add a device" as shown in the picture. When I try to add from my mobile device it fails to add by showing a message as shown in the next picture.
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Apr 5, 2014
I am using Y410p, running Windows 8.1. I was downloading files using P2P, then I get some error related to disk.
But my whole system works perfectly, no affection on the performance. So, I decide to reboot. Here, the problem comes.
First, I got the 'Automatic Repair' during boot, then it reboots. This time, with BSOD stating UNMOUNTABLE BOOT VOLUME. Then it reboots again. Just black screen. nothing more.
what I do;
1. shut down
2. edit BIOS to boot using 'Legacy'
3. I boot using Windows 7 USB
4. I choose 'Custom Install'
5. I formatted the 'D' drive
6. reboot
7. manage to boot into Windows 8.1
I tried to re-do these steps, no avail, stuck at 'Setup is starting' screen (waiting for 2 hours and nothing happens)
I tried using the OneKey Recovery, no avail. The screen just turn black and nothing happens.
So,
- How do I manage this? (I really hope that no disk formatting will be involved).
- What is actually happening to my laptop? impending disk failure?
- If this is benign, it is preventable?
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Sep 24, 2013
I have had Win 8 Pro up and running for about a month and I am having a continuing printing problem. I have 2 printers that I am trying to print to. An HP 4250 and a Ricoh C821DN. Both are on the network and I access them through the local IP address. They both installed fine, but half the time I cannot print to them. When I print, the print command finishes, but nothing prints and nothing is in the que.
I try printing a test page and I get an error box saying that "Test Page Failed to Print". Running through the troubleshooter only makes the printer the default printer and that has no effect. I can see the printer through my browser by typing in the IP address and everything is fine. I also have my laptop running windows 7 right next to me on the network and it prints to both printers just fine.
Sometimes Win 8 will print and sometimes it wont, often for hours at a time.
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Sep 15, 2014
(Unknown USB Device - A request for the USB device descriptor failed)
Massive problem I have encountered since buying a new laptop pre-installed with Windows 8.1
I have 3 external USB storage devices - 1x Corsair "Slider" 64GB, 1x HiTachi Touro 750GB, & 1x HiTachi 4TB external drive. ALL drives are coming up with the same error message and are not being recognized by Windows 8.1
The strange thing is, I also have another 2 PCs - one with Win7 and one with WinXP and the drives work without issue.
Why ALL of these drives do not work on this new laptop pre-installed with Windows 8.1?
Even stranger still is I have other thumb drives, a cheap Transcend 32GB (which is USB3.0) and a few cheapo (USB2.0) drives of various sizes by Strontium, Lexar and so on which work perfectly.
But the one that has me o.O is an expensive 64GB thumb drive called the Mach Extreme which also works perfectly with this laptop???
So all up 2x HiTachi drives & 1x Corsair thumb drive are not working and its driving me bonkers!
If no drives worked at all, then I would be seeking the manufacturer for maybe a faulty component. Dodgy USB ports, or maybe a motherboard problem. But having a handfull of drives, of various makes, sizes and both USB3.0 - 2.0 fully working leaves me scratching the old chrome dome as to what could be the issue
The HiTachi 4TB drive is my main storage device, I'm preety much stuffed if I can't get this drive working with this laptop. The same goes with the 750GB too. I REALLY need these 2 drives functional with this laptop.
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Apr 30, 2014
I have a flash drive that I previously used in public computer lab (where many viruses linger) the other day to do my work. As I got home, the flash drive isn't working anymore, saying "USB Device not Recognized". I also noticed that it really took me a while to finally, safely remove it from the computer lab's PC. So I actually wonder if it actually removed my flash drive properly.
On Device Manager, it says "Unknown USB Device (Device Descriptor Request Failed)".On the Properties, the device status says "Windows has stopped this device because it has reported problems. (Code 43) -- A request for the USB device descriptor failed."
My flash drive is a Kingston Flash Drive DataTraveler (DT100) 16GB, and my PC is running on Windows 8.1.
Things I have tried:
- Shut down my PC, unplugged power and removed battery, waited for a while, booted my PC and try plugging in again.
- On Device Manager, uninstalled it and scanned for hardware changes, it still returns as "Unknown USB Device".
- On Device Manager, I clicked "Update Driver Software..." and it returns me a message saying "The best driver software for your device is already installed".
- Unfortunately, when I visited Kingston's website to check if there is driver for this specific flash drive, there isn't any... "There are no downloads or drivers available for this product".
- Used Windows 8's Troubleshooting tool. It only detected my problem, but was unable to fix it.
- I also tried plugging it to other devices that are running on Windows XP, Vista and 7, none does any better.
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Jan 22, 2014
This issue has been an ongoing one about close to a year after i purchased my PC. It is an ASUS PC when i go to the support site for updates in the past and now for my model i see BIOS updates.
Lately they have been all CAP Bios's,any time i try to use these type of BIOS's it is not recognized in the BIOS utility in the BIOS screen.
My last BIOS update was a ROM BIOS it worked fine, now all the future BIOS updates on ASUS's site are CAP.
If I try to rename the BIOS to a ROM i get an error "image integrity check failed". Of course i have spoken to ASUS Support in the past and now over the phone also, but no luck.
I do know it can be risky updating a BIOS if anything goes wrong the PC will become unstable or unusable.
Most will say unless there is not something in the BIOS update that will make improvements to the PC.
It has been 4 or so BIOS updates since one i have on this PC so far on ASUS's site.
I believe my motherboard is not compatible with a CAP BIOS, but why ASUS lists them for my PC.
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Oct 17, 2013
I'm upgrading from Windows 8* After downloading 3 gig and then it installs automatically. THen it restart automatically and at 68% ("Getting Devices Ready: 68%" it crashed. Restarted it and it restored back to Windows 8..
An error code is:
0xC1900101, 0x30018
Don't want to download 3 gig again, where is the installation file saved?
What should I do now? Install it again?
I'm using Asus N53J Laptop.
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Jan 24, 2014
when the windows 8.1 upgrade came out I updated to it without any problems but a few weeks ago a driver update showed up in windows update thingy. I decided to update it but it went horribly wrong my screen went black and stayed black for a hour, that's when I decided to restart my computer after the logo I just got a black screen with a flashing mouse. I made a recovery stick with my sisters windows 8.1 laptop and renewed my windows to 8. I wanted to upgrade to windows 8.1 again but it didn't work after it rebooted it just went to windows 8 again and gave me an error message that said that it couldn't update to windows 8.1. I searched on Google for a few hour and what I got was that I need to update my video drivers. I tried the default drivers I got (v8.9) it didn't work I tried the newest beta one (v13.11) didn't work either. And because my laptop manufacturer is Toshiba i cant update to the latest release of catalyst control center so i have to use the old version of Toshiba or the beta version. Both didn't work BUT before the driver incident I successfully updated to windows 8.1 with v13.11 beta however now it doesn't want to work anymore.
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Jan 31, 2014
I've tried this: Windows 8.1 installation has failed - Microsoft Community
CBS LOG:
Code: 2014-01-31 17:19:00,
Info CBS TI: --- Initializing Trusted Installer ---2014-01-31 17:19:00,
Info CBS TI: Last boot time: 2014-01-31 17:12:24.3842014-01-31 17:19:00,
Info CBS Starting TrustedInstaller initialization.2014-01-31 17:19:00,
Info CBS Ending TrustedInstaller initialization.2014-01-31 17:19:00,
Info CBS Starting the TrustedInstaller main loop.2014-01-31 17:19:00, Info
[code]....
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May 9, 2013
Where to get the relavent OpenGl Drivers from for windows 8 ? Apps designed for Windows 8 are fine , anything which did play on Windows 7 (minecraft for example) just gets the same error message, "Bad videocard drivers! failed to find an accelerated OpenGL mode ".
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Apr 17, 2014
After Windows 8.1 downloaded and installed an update and also SQL Server 2012 SP1, I restarted it and then it no longer booted. The BIOS splash screen would pop up, then the screen went black and nothing else happened. Even the hard drive activity stopped.
I booted from the Windows 8 DVD and chose Troubleshooting and tried Automatic Repair and System Restore, neither of which worked. I then chose Refresh Your PC. However, it then said the drive was locked and I should unlock it before continuing. I used Diskpart to clear the attributes of the volume but that didn't work.
In the end, I did a reinstall without formatting the disk. Once I booted it up properly, I had a look in the Windows.old folder and all of my documents, pictures and other work are missing.
Firstly, is there any way I can roll back to the original install so I don't have to spend a full day installing everything again, and if not, how do I recover all my files?
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Sep 15, 2014
computer specs, GeForce GTX 760 and i5-4670k CPU. MSI Z97-G45 Gaming Series motherboard. 2tb hdd. finally was able to get my new copy of windows 8 to boot from the cd drive. now when i try to install it, (no current operating system is on this hard drive) it keeps getting stuck before it finishes completion. says install failed. think it slugs out at 56%. tried running it 2x same thing. what i could do to make it finish the install?
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Feb 8, 2013
I have upgraded my windows 7 ultimate to windows 8 pro a month ago and activated accordingly.
3 Days ago I tried to install Linux OS on XP partition ( earlier I had a XP+ Windows 7 dual boot and I upgraded windows 7 to Windows 8 Pro).
Unfortunately installation of linux failed and Windows 8 Pro is not booting now
How can I restore/re install windows 8 pro??
I tried by inserting repair DVD , but getting message of " repair could not possible".
Actually windows 8 Pro partition is not formatted, only the partition of XP got formatted ( earlier I had a XP+ Windows 7 dual boot and I upgraded on windows 7) .
Right now PC showing some message regarding Intel/processor/..etc.. on a black screen.
Actually I am least bothered about my personal files.
My ultimate concern is regarding activation of windows 8 pro with same product key.
Is there could be any problem with activation of windows 8 PRO?? and what procedure I have to follow?
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Jul 9, 2014
I bought a laptop, specifically the Samsung QX410-J01. The Laptop came pre-installed with Windows 7, and I upgraded to Windows 8 on 10/26/2012. I bought the Windows 8 Pro product key, downloaded, and upgraded to Windows 8.
Just last week my laptops Motherboard failed and my computer would no longer start up. The HDD works just fine though so all my files are safe. I decided I wanted to build my own PC and I am simply waiting on my case to arrive.
My question is I want to use Windows 8 on my new PC. The problem I am facing is I do not know how I am going to install Windows on my new machine. I do not want to purchase a new install disk and license since I have already paid for the OS. I can only think of two options and I am not sure if either of them are right.
1. Plug in my laptops hard drive into the new desktop. Run Windows 8.1 on that and use the new Terabyte hard drive I bought as a second hard drive.
2. Somehow put Windows 8.1 on a flash drive and install it from the flash drive onto the new blank hard drive. Then use the product key that I had purchased to activate the OS onto the new hard drive!
I really do not want to have to purchase Windows again, but if I must I guess I will. I believe there has to be a way I doubt after being a loyal Microsoft customer, switching to Windows Phone recently, and buying an Xbox One, that Microsoft will just say "Too bad, buy it again".
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