Asus Notebook - Screen Freezes / Cannot Shut Down

Aug 12, 2014

I have the Asus Netbook and I updated the software.

But now it has completed its updating but the screen freezes, I can't touch screen anything and only can lock and unlock the screen. It also cannot shut down, so do I wait for it to run out of battery?

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Debugging :: BSOD / Crashes And Freezes While Gaming On Asus Notebook A56CB

Jun 9, 2014

Bought a new laptop almost a year ago, i was never able to find the cause of the crashes.

Here some specs

- Intel i7-3537U CPU
- Asus K56CB motherboard
- NVIDIA GeForce GT 740m Dedicated GPU
- Intel HD Graphics 4000 Integrated GPU
- 4gb 1600 Ram, single stick
- Windows 8.1 (had the same problem with win 8)

On every game i play i get random freezes, random crashes, random BSODs, some games do crash more frequently than others, I've tried older drivers, I've also formatted my pc but the problem is still there...I am not using any antivirus, windows defender is enough for me.

What gets on my nerves the most is that even on old games like quake live do crash and sometime it also gives me BSODs, the fps are constant and quite high but i randomly get freezes (about 0,5 - 1 second long)...

another example, im playing SMITE, i get 80-150 fps but the game crashes every 2-5 mins, this game rarely gives me BSODs, when im lucky the game wont crash for 20-30min, but its very rare. the gpu can reach 80-85C. With "crash" i mean black screen with a window saying "Game.exe has stopped working"

There are other odds things happening on this notebook, for example i cant access to the bios while booting, i can only access to it once i log to my windows account, another strange thing is when i left click any file sometime it takes 10-15 seconds to get the "open, open with, copy, paste, cut etc.. window opened". I've also noticed that sometime while gaming my disk usage get to 100% for an instant and when that happens i get a lag spike/freeze...

If no way to find the source of my problems ill build a desktop and than ill keep sending the notebook to warranty until they fix it . I've still got 1 year of warranty, I've also sent it once already but they only changed the hard disk, and it didn't solve the problem too ...

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ASUS Notebook Not Shutting Down Correctly?

Dec 3, 2013

So this morning my dad went to power off his ASUS K55N Notebook, and it didn't turn off correctly, the screen went black, but the system stayed powered on (had to perform a hard shutdown). He didn't perform any Windows Update(s) or install new drivers prior to this, he didn't change anything, and just now it did the same thing.

the Notebook was performing perfectly fine before today.

Attached is the .zip generated by the SF Diagnostic Tool.

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ASUS K95VB Notebook - UEFI Option In BIOS

Jul 26, 2014

Just got my hands on a brand new ASUS K95VB notebook on behalf of a friend. I used a USB with Windows 8.1 on it in order to format the hard drive and install Windows. The hard drive is 3TB. I remember trying to install Windows using the UEFI option in the usb startup menu but that didnt work so I proceeded on the non-uefi option.

Now the problem is that only 2 TB are shown and the remaining 1 TB is shown only in device manager as not assigned...

If I understand correctly, the BIOS should be in UEFI mode and then the hard drive should be converted to GPT and then install Windows.

But, no option in BIOS for UEFI to be enabled whatsoever. What on earth should I do?

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Network / Sharing :: ASUS Notebook - Default Gateway Not Available?

Jul 31, 2013

For the last week or so, I've been having issues with my ASUS notebook disconnecting from my wireless network or having a limited connection. This would happen maybe twice a day, but eventually I went online and I found that I had an outdated driver for my Intel Centrino Wireless N-2230, and as soon as I downloaded the latest driver, my notebook would disconnect every 5 minutes or so. Running the troubleshooter just keeps returning the same thing; Default gateway not available. It also does this annoying thing where it'll disconnect and reconnect over and over again, so quickly that the network sharing center can't even register it's happening. I've tried resetting the WINSOCK, IPv4 TCP/IP, and IPv6 TCP/IP stacks, I've tried a clean boot to see if it was a startup program affecting my connections, and I've changed my power settings so they don't turn off my adapter. I even tired booting my computer in safe mode, which didn't work.

Here's my ipconfig /all:
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:UsersTim>ipconfig /all
Windows IP Configuration


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Tablets :: ASUS 360 Notebook Touchscreen - Zoom In Stuck When Using Internet

Aug 31, 2013

I have a ASUS 360 notebook touchscreen with Windows 8. Somehow when using the internet the screen has gotten stuck being Zoomed in all the way. I've tried using the touchscreen to undo the zoom but that doesn't work. When I open up the internet in the desktop mode the screen is normal size. How to undo the zoomed.

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Tablets :: Asus VivoTab Doesn't Shut Down

Aug 21, 2013

I have an ASUS VivoTab that kept draining the battery. I noticed that after shutting down, I would open up the case or transleeve and discover it was on.

After determining that I hadn't accidentally left it on, I watched it after shutting down one evening and indeed about 2 minutes later, it turned itself back on.

I shut it down using the shutdown from the initial screen. That is, I did not use the Charms bar, select Settings and shut down. This appears to work.

Is this a wonky tablet? Related to Windows 8?

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Graphic Cards :: Windows 8.1 Pro - ASUS HD7790 Causes Freezes

Feb 11, 2014

After upgrading from Win7 (x64) to Windows 8.1 Professional N (x64) my system started to freeze randomly. It seems to be a driver related issue, since the freezes do not occur, when I disable the video card in the device manager. I recently upgraded to the new beta driver (v14.1) which made it even worse.

I contacted the ASUS-support already. They said the card is broken - which does sound strange to me, since it worked fine using WIN7.

Hardware specs are:
CPU: Intel Core i5-4570
MB: ASRock Fatal1ty H87 Performance
Video: Asus HD7790-DC2OC-2GD5
Memory: 2x 4GB DDR3-1600 Kingston ValueRAM
PSU: Enermax Liberty - 500W (ELT500AWT)

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Blank Screen On Restart - MSI Cx640dx Notebook

Sep 15, 2014

I have a MSI cx640dx notebook the core i3 version and it came with windows 7 installed on it,I replaced it with windows 8.1 pro with media center and everything was fine,but when I installed the intel graphics drivers (either from windows updates or manually) it started to give me a blank screen on restart so I have to pres the power button to make the system go to sleep and start it again to get my screen back (this happens on every restart) but when I shut down and start normally that doesn't happen

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HP Envy M6 Notebook - Screen Brightness Keeps Randomly Changing When Viewing Websites

Sep 3, 2013

I have a HP envy m6 notebook and when im viewing websites the brightness will keep randomly changing. Why is this and how do I stop it? I've gone into the settings and turned off the 'enable adaptive brightness' but it still seems to keep happening.

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Changing Shut Down Windows Screen?

Feb 12, 2013

Is it possible to change the "Shut Down Windows" screen (which appears if I press Alt+F4 on my Desktop)? Currently the following options are available to me in the drop-down box:

*Change User


*Energy Saving Mode

*Shut Down


And it is defaulted to *Shut Down.I want to get rid of all the options except: *Shut Down and *Restart. And I want to keep *Shut Down as the default option to show up. -Is this possible?

I would also like to move the *Restart option so that it appears above the *Shut Down option (it is currently below.)

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Task Host Manager Comes Up On Screen When Go To Shut Down

Nov 25, 2013

When I go to shut down a screen comes up Task host manager comes up, I then have to go down and click on shut down anyways. It just started for me with latest updates. Running Windows 8.1.

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Shut Down Dell Inspiron - Screen Goes Off But Lights Stay On For About Three Minutes

May 17, 2013

My dell inspiron 15r 5521 when it shuts down it'd screen goes off but the lights stay on for about three minutes when the screen has gone off the only way to completely get the lights to go off is to hold down the power button for like ten seconds I know it's not good for it but sometimes when I'm in a hurry I have to this computer is like three weeks old so what's wrong with it also how do I keep wifi on when closing the lid is there a registry hack for that? And what is fast boot ....

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Start Screen Freezes When Not In Use

Oct 19, 2012

When I am away from the computer for maybe an hour or more and come back, the Start Screen will not operate, I have to keep rebooting my machine. It is getting frustrating. I have changed the settings to NOT allow hibernation of the computer to include the hard disk drive when not in use; however, the Start Screen after non-use does not want to work, freezes. What can I do?

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Windows 8.1 Freezes At Lock Screen

Oct 5, 2013

I recently installed windows 8.1 pro x64 on my laptop which is acer 5755g.but i've a very strange problem with that. When I want to go afk before leaving laptop i press windows + l key and go to lock screen everything is ok now but when I'm coming back in few hours laptop is freezes and must shut it down from power button.

I tried:
installed windows again
updated all of drivers
using coolpad

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Gaming :: Flight Simulator X Screen Freezes?

May 13, 2013

Whenever I start a flight in Flight Simulator X(FSX), the screen is frozen but I can hear the aircraft's engine sound.Also the controls are working as I can hear the engine turn ON and OFF when I control it through my keyboard.

I can see my cursor and move it. Also pressing ESC shows End Flight, Continue Flying and View flight analysis option.On pressing continue flying I get a black screen with sound still working. If I do End flight and restart a flight I again get a black screen.

I used to play Flight Simulator X(FSX) in Windows 7 earlier, I upgraded to Windows 8 last year and installed FSX which worked pretty well. After a month I tried to uninstall it which was unsuccessful because of an error which its setup showed. So I deleted the FSX folder in Microsoft Games. Now after a few months when I tried reinstalling FSX, it showed "Error 1628 : Failed to complete installation". I got rid of that error by installing FSX from a new Windows user account. Before installing I deleted FSX folder in %appdata%/Roaming and all other folders mentioned here : How to uninstall and reinstall FSX - PMDG Simulations

Nvidia website automatic check states that my graphics drivers are latest and do not need any updates. Also other games such as GTA SA and Team Fortress 2 are working with this current graphics card. I tried repairing the installation from setup but still the screen freeze is persistent.

It works when I press alt+enter, i.e change full-screen mode to windowed mode until I change something on the screen like opening GPS, changing views for which I have to change my window size by dragging its border with cursor.

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Computer Freezes At Restart Screen Then Continue To Function Normally

May 16, 2014

I just recently installed a new anti-virus software (Kaskersky Anti-Virus 2013) and it runs perfectly (or so I thought).

The only problem that was plaguing my computer was after I restarted it (via the Sidebar and pressing the power icon and clicking restart) and it would "hang" at the restart screen for about 30 seconds.

The pixel icon next to the word "Restarting" would freeze mid spin (I could still move my mouse), but then it would continue to function normally.

So my question is simply: Is this an issue to take action against or is the Anti-Virus software preventing a proper restart?

NOTE: When I start a normal "Shutdown" this problem is absent and the computer shuts down in about 6 seconds.

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Windows 8 Freezes On Boot - Black Screen With Cursor

Nov 7, 2012

My windows 8 pc when booted, mostly freezes after i see my account picture with a circling dots. Then appears a black screen and just my cursors, but nothing else. I try to get task manager and run explorer.exe but it doesn't work. It has now been happening very much. I have installed the OS just a few days back and i got this issue. This also happens when i sign out/switch from my account to another account.

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Debugging :: Kernel Security Check Failure - Screen Freezes?

Feb 28, 2014

I recently purchased a new Asus N550JV Laptop, I down loaded and installed Europa Universalis IV through steam, the game appears to load ok, but once it gets to the menu screen, the screen glitches & freezes, it then crashes to blue screen.

I've had a non paged fault in paged area & kernel securit check failure.

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Setup Installation :: Windows 8 Hangs / Freezes Splash Screen

Oct 31, 2012

I am having trouble installing windows 8 on my PC. So I slow burnt the ISO as I always do, and verified the contents. Now I always do a clean install never an upgrade. When I boot from DVD I get to the windows 8 logo and my DVD drive and hard drive seem to be loading files (although this edition has no load progress bar like the previous windows which is annoying) after several seconds i get the animation of the dots twisting but there's no activity?

The disc stops reading the hdd does nothing and the splash screen continuously mocks me it just doesn't get past that screen. After several attempts I thought I could try an upgrade from desktop instead. After a successful upgrade my pc reboots and gets stuck on that same splash screen it just doesn't want to get past that screen. I have looked all over the forums and googled various keywords to find others with this problem and have had no luck. It is noteworthy to mention that windows 7 runs perfectly with no problem on my PC and I am attempting to install the 32bit version I have tried widows 8 an windows 8 pro with no luck

My specs are as follows

HP Compact Presario SR1719UK
-AMD Athlon 64 3400+ 2.20ghz
-ATI RADEON XPRESS 200 Series (Approx total memory is 287MB)
-DirectX 11 with WDDM 1.0 driver

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Debugging :: Samsung EVO 840 120GB SSD - Windows 8.1 Freezes And Blue Screen

Nov 14, 2013

I recently bought a Samsung EVO 840 120 gb SSD and did a clean install of Windows 8.1 Pro on it. Also formatted my other HDD's. And after that I started to experience at random times the complete freeze of windows and sometimes blue screen of death with "clock watchdog timeout" message. They usually happens when I unpacking an archive, during file copy, downloading big files, installing mods in nexus mod manager for skyrim or sometimes just in very random events. I noticed that usually when this happens hdd activity led on my pc case blinks continuously. When this freeze or BSOD happens I need to manually reset my computer.

(Also most of the archives I download from the internet I get crc errors for most when I try to unpack them, so I have redownload it again :/)

My system:
OS: Windows 8.1 Pro
CPU: AMD Bulldozer FX 8150 Eight core Black Edition
CPU Cooling: Hydro Series H60 High Performance Liquid CPU Cooler
Motherboard: GA-970A-D3 (Rev. 1.0)
Memory: hiper blue 8 GB DDR 3
Graphics Card: Gigabyte AMD HD 6970 2 GB
PSU: Gigabyte 650 W
Hard Drives:
-Samsung EVO 840 SSD 120 GB (OS)
-Samsung HDD 500 GB

Nothing is overclocked. Everything has the latest drivers. Bios is updated to the latest.

I did CPU stress test got no errors.
I did GPU stress test got no errors.
I did RAM test got no errors.

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Blue Screen - Boot Sector Keeps Getting Corrupted / Repair Freezes At 2%

Mar 6, 2013

Hey, for like the 8th time now I've had to format my computer due to a blue screen error. The last error was HAL.dll missing or corrupted. My boot sector or whatever the correct name for it is, keeps getting corrupted and it will never repair, it just freezes at 2% and keeps looping. The drive I am using is the Corsair 240GB FORCE 3 SSD and I am not sure if the problem is due to SSD being bad or my motherboard being too old. I have the ASUS Striker II Extreme...

My second problem is, on my latest format, Windows 8 refuses to activate, it claims I cannot do a clean install and this is what I have been doing all the time. The other thing is that I cannot complete a Windows update, when it restarts, it says it has failed and rolls back the changes. I am not sure if this is because it wont activate but.

Now Windows has a problem with showing my real location, so I am getting the wrong weather reports and so on. One more thing I forgot to mention, I can't even check my system rating. Last time I did I check before the format my system was rated as 6.6, that was my lowest rated hardware and that was the SSD. Is that a normal score for an SSD?

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Asus N550lf System Failure - Nothing Appears On The Screen

Jun 3, 2014

My friend has a new asus laptop and while he was updating his new GeForce driver the laptop just blacked out. The screen was on, but only showing black pixels. We tried a monitor but that did the same thing and the problem did not solve itself after hard resetting the system.

Oh yeah and one more thing: When he pushes the on/off button its supposed to go sleep mode but it just completely shuts down in an instant.

Oh and we discovered one more thing: The light indicators for wifi and capslock etc. still work. Capslock only shuts itself off after turning on, strainge..

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ASUS Vivobook / Windows 8 - Black Screen When Waking From Sleep

Sep 15, 2013

The laptop is an ASUS Vivobook, running Windows 8. Once I woke up it from sleep, and the screen was blank. The backlight was on, but the screen was black. So I held the power button, and then started it up again.

When it got past the BIOS screen, it then said "Configuring Windows Updates". It then got stuck at ~50%, rebooted, and then gave a black screen again.

After a force shut-down, it resumed the "Configuring Windows Updates", this time from 60%, and booted normally. Is this normal, or should I ask for a replacement?


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Asus Zenbook Infinity - Windows 8.1 Start Screen Scaling

Dec 8, 2013

I have an Asus Zenbook Infinity, and I have run into an issue that I cannot seem to solve. It came with windows 8, but I have upgraded it to windows 8.1. The problem exists with both operating systems.

Whenever the lid is shut and the computer is allowed to go to sleep for an extended period of time, the start screen scales really small upon waking up. I have attached a picture of what I mean.

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Black Screen With ASUS Logo And Circling Dots In Center

May 25, 2013

I cannot get my computer to boot. It stays at the screen with the ASUS logo and a circle of dots?

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Hardware Drivers :: Black Screen With Asus Logo - Repairing Disk Errors

May 21, 2014

Asus Vivobook. It was running fine last night, but today it was a bit slow to respond. I eventually restarted it and it told me I have disk problems. Now I'm stuck on a black screen with the Asus logo that reads "Repairing disk errors. This might take over an hour to complete."

It's been this way for multiple hours now. I'm going to leave it overnight and hope it repairs, but, if it doesn't, is there anyway to recover my files? I have some important stuff backed up online, but I haven't backed up in a bit over a month and I don't want to lose my files. Most forums tell me to reinstall Windows 8? Would that make me lose my files, though, and how can I do that if I can't get past this error page?

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ASUS Laptop Running 8 / Dell Monitor - Taskbar Shortcuts Appearing On Wrong Screen

Jan 9, 2014

Strange problem I am having with my windows 8.

I have an ASUS laptop running 8.0 which I am running with a second screen (dell monitor) connected via VGA. I have it set so the external monitor is the primary screen and the laptop is the secondary screen. It is set for a taskbar on each display, with the primary taskbar containing the shortcuts on the monitor, so when I click them they open there. It's been working fine for months.

So I switched it on today and my taskbar shortcuts have jumped to the taskbar on the second (laptop) screen, however my external display is still set as the primary and still has my desktop icons, trashcan etc but a blank taskbar (like the one that used to be on the secondary display)! When I click the shortcuts which are now on the taskbar of the laptop screen they open on the monitor. (ie the wrong screen) I disconnected the monitor, turned off the extended desktop and set it to just use the laptop screen. All my desktop icons moved to the laptop screen but the taskbar shortcuts vanished and I was left with a blank taskbar. If I plug the monitor in again and extend the desktop they reappear, but on the wrong screen. Even if I reboot without the external screen connected I get no shortcuts until I plug in the monitor and set it to extend the desktop. I have checked all the taskbar settings and they are all correct.

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Transferring Data From Notebook To PC

Apr 28, 2014

So my notebook refuses to boot, so I decided this:

I'll move all the files I want from my notebook to my pc and then do a clean reinstall of windows.

This is my process and I'm going to do and I want to know if I missed anything:

1) write down cdkey ( is there a text file somewhere? last I checked the registry and command prompt it shows us empty)

1.5) change the boot settings

2) boot from cd with the linux live cd knoppix

3) buy a bridged usb cable

4) install driver for cable on both computers (stuffed can be installed even though I boot from a cd right?)

5) copy files over

5) download windows 8

6) burn to cd

7) do a clean install using the custom option.

8) install bridged usb cable software on new windows

9) transfer back data.

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HP Notebook With GPT Partition Table?

Jan 29, 2013

i brought an HP Pavilion G6 and it comes with an GUID partition table (GPT), EFI and Secure Boot. However i need an MBR partition table, so i tried disk managerment but the option "convert to mbr" is greyed out and when i run the "diskpart - list disk - select disk 0 - convert mbr" i get an error "cannot convert a partition which has a pagefile on it" (disabling the pagefile didn t worked).

I guess my only other option is to format it, but the notepad comes with an lincesed Windows 8 which i dont wont to loose. So what are my options? I dont ave the CDs, as it s HP packet.

Update:I ve successfully formatted my Notebook. All i had to do is enter legacy mode, disable secure boot and boot from the Windows 7 DVD. So if you ave no intention using Win 8 it won t be a problem to "downgrade" in an UEFI/EFI System.

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New HP Notebook Recovery Disk

Mar 26, 2014

I have an HP Envy notebook. bought it 3 months ago. made recovery disk (actually it's on a flash drive). Had troubles with the notebook. HP support walked me through factory reset. Twice.

Never used the flash drive. used whatever was on the computer. Whether or not to keep the recovery stuff I put on the flash drive? Just wondering if its a waste of a perfectly good flash drive, seeing as I never used it when I reset.

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