Apps / Software :: Windows MovieMaker 8 Crashes

Mar 5, 2013

When I import videos from my cameras (.mts and .mov), MM crashes at least four times while editing a clip. I can import the videos, and then MM prepares them, as it did on my Win 7 computer.

I seldom had crashes on my Win 7 laptop, using the same cameras.

Are there any upgrades that fix the bugs on MM?

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Apps / Software :: Windows 8 Crashes During Skype Call

Aug 4, 2013

I just upgraded our computer to Windows 8, but it crashes during a Skype session. I installed the Windows 8 desktop version of Skype, not the app version. I need the small window on top of the screen, and this is only possible with the desktop version, not with the Windows 8 app version!!

I already reinstalled Skype, but the problem persists.

I attached the SF file for analysis.

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Apps / Software :: App Opens Then Crashes To Desktop?

Jun 6, 2014

Yesterday, I just finished installing my programs on a new Dell Laptop running Windows 8.1 Core Edition. All the Apps worked a few days ago when I last checked them. However, yesterday most Apps would crash to the desktop on opening. I've uninstalled and reinstalled all of the Apps and they now work apart from the People App.

The People App opens, synchronises with my Hotmail account and I can search and display contacts. However, when I click on All Contacts or search alphabetically, the App crashes to the Desktop (see enclosed error report).

Strangely, the People App works in other accounts on the same Laptop. I've run the Fixit apps.daigcab which found several errors and fixed them. I've also run SFC /SCANNOW which found no problems.

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Apps / Software :: ITunes Crashes On Startup?

Sep 18, 2013

Ever since I tried installing iTunes on my Lenovo y410p (Windows 8 x64), it will crash after it starts up. I've tried completely un-installing and re-installing, but to no avail. I've noticed that it only crashes when I'm connecting to the internet

Description
Faulting Application Path: C:Program Files (x86)iTunesiTunes.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.0.126
Application Timestamp: 52394b24
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.2.9200.16451
Fault Module Timestamp: 50988950
Exception Code: c06d007e
Exception Offset: 00014b32
OS Version: 6.2.9200.2.0.0.256.103

[code].....

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Apps / Software :: Program Crashes Or Hangs When Typing

Jun 12, 2014

For long time now I have been using the below program for my web designing and it has worked perfectly up to and including Windows 7. I just got a Windows 8 laptop and now the program crashes or hangs whenever I start to type I get maybe 1 or 2 characters out and then it hangs.

I saw a similar post in the Win 7 forum but there was no final answer or solution and it was posted quite some time ago. The only response to the user was to check the Event Viewer. So I tried that and the below is what I got back but unsure what to do with this info.

I am using a now no longer supported version of this program I even tried mailing them and they refuse to do any sort of update. So the software people won't do anything to try and resolve this issue so that is why I am hoping I can fix the issue. And the newer version stinks so refuse to use the newer version.

This is the program

[URL]

the info I got back from Event Viewer stated

System - Provider [ Name] Application Hang - EventID 1002 [ Qualifiers] 0 Level 2 Task 101 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-06-10T16:30:45.000000000Z EventRecordID 15593 Channel Application Computer Computer's name Security
- EventData arach.exe 4.0.0.5310 3408 01cf84c900ffb201 3 C:Program Files (x86)Arachnophiliaarach.exe 84909a69-f0bc-11e3-826f-c4346b014585 55006E006B006E006F0077006E0000000000

[code]....

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Apps / Software :: Acer Aspire V5 - Store Will Not Open (Crashes)

Feb 12, 2014

My Computer: Acer | Aspire V5 | Aspire V5-552G-X412 | Overview

As of a few days ago, none of the apps in the "windows" menu will open. My Store also will not boot. It opens, animates, and closes. I've tried many solutions, none of which have worked. *Note*: My resolution has not changed. It is still 1366x768.

Solutions I've tried:
1. Changing resolution: fail
2. Running "sfc /scannow" in CMD in admin mode. Result: stops at 53%, says it it unable to fix corrupted files
Also tried opening the .log file. Says I'm not an administrator, when I have set my profile to admin. (I am the only user)
3. Clean boot, attempted to "sfc /scannow": fail
4. Using Microsoft account and local account. (I used a local account originally and tried switching to an MS account. This did not fix it.)
5. System "Refresh": says it is unable to complete refresh after reboot.
6. UAC was not changed, although I tried playing with the settings. Did not work.
7. My Anti-Virus has not been modified in any way. No firewall should be affecting this.
8. This happens on any internet connection.

I really do not want to resort to restoring the computer to factory settings.

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Apps / Software :: Bing News App Crashes Settings Corrupted

Apr 28, 2014

I have 4 Windows 8.1 systems and the Bing News app crashes after a few seconds to a minute on all four. It used to work fine so obviously, the settings (which are synced by OneDrive) must be corrupted.

Is there any way to clear the app settings? I tried uninstalling, rebooting, installing and that didn't work.

I tried turning off sync on all 4 machines, uninstalling the app, deleting sync data using the web, rebooting, and reinstalling but the settings just come back!

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Random Crashes In Windows 8

Jun 14, 2014

I'm having random freezes on my Windows 8.1 64bit computer.

I built a custom PC last year and everything is working well until it is around 6-10 months old. Random freezes started occuring. I tried doing reformat but the problem does not go away. Figuring that it may be the problem of Windows 7, I upgraded to windows 8.1 and also added a SSD to use it as a primary drive. 1 week into windows 8.1 and SSD the problem started occuring again, sometimes even when I'm just browsing the internet without viewing videos.

-windows 7+1TB HDD(OS), having a crash
-upgraded to windows 8.1+128GB SSD (OS)+1TB HDD(secondary drive), having a crash

I turned file paging off on my SSD and allocated 8GB of virtual memory to my secondary drive. When the crash happens, no BSOD occurs, my screen just freezes and I'm forced to do a hard reset. When there is sound playing while the crash happens, the sound will keep looping until I did a hard reset.

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Windows 8.1 - Explorer Crashes Then Restarts

Feb 6, 2014

I have a problem that started yesterday. Every 30 seconds Windows Explorer (not the browser) crashes, then restarts. I run Xmarks within FireFox, I thought this was the problem because Xmarks as of yesterday asks me every 40 seconds if I want to sync my bookmarks, if I choose cancel, Windows Explorer will crash then restart.

When Firefox is closed, Explorer continues to crash and restart, almost every 30-35 seconds. I have Windows 8.1 up to date, with all the latest updates, FireFox is up to date. As of writting this post, Windows Explorer has crashed and restarted (5) times.

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Frequent System-crashes In Windows 8.1?

Mar 30, 2014

My Sony Vaio Tap 11 (model: SVT1121C5E) runs very unstable ever since I bought it about 3 months ago. Almost every day the system crashes, sometimes multiple times. Sometimes with prior bluescreen, Windows colleting data and then stopping at 100%.

Occasionally the device shuts down and automatically restarts.Sometimes the screen becomes black and the device can be turned off only by holding the power-button for a few seconds.

I'm running Windows 8.1 and all the current device-drivers, bios-update and Windows-updates are installed.

The event-viewer has some "Event41, Kernel-Power" entries in the category "critical such as following:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> <EventID>41</EventID>

[Code]....

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Gaming :: Fifa 12 Crashes On Windows 8

Aug 8, 2012

Been trying to run fifa12 in windows 8 for a while without success. Initially it asked for .net3,3.5 framework and i installed it. Still its not working. It enters the gamescreen and crashes out in few seconds. The setup menu gives direct3d .net framework exception. have also updated the dirctx runtime.

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Windows Shell Common Dll Crashes?

Mar 3, 2014

Every time I go to control panel and then hardware and then to touchpad settings I get a crash after making whatever change I want and clicking OK to finish and close. I don't know what the shell common dll is or why it fails but it gets old.

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Windows 8.1 Crashes When WiFi Turned On

Dec 18, 2013

When I turn the wifi on the system crashes and keeps restarting utill i turn it off , also i tried refreshing the pc , it says files are missing and cannot do so ...

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Debugging :: Windows 8.1 Crashes Without BSOD?

Jul 27, 2014

My Sony Vaio Multi-Flip has been causing a lot of pain recently. A couple of months ago, it was making a lot of noise (which apparently came from the fan) but the problem resolved itself and has rarely occurred in the last 2 months. The engineer said at the time, that it was most likely a fan noise (as opposed to the HDD).

However from the last few days, the laptop shuts down out of nowhere (without a blue screen). This happened 5-6 times consecutively the first time, after which I was somehow able to do a system restore to a couple of weeks earlier, to see if it might have been a software issue. That temporarily seemed to fix it, but a few days later the issue is back. It happens every now and then (say once or twice a day). The laptop just shuts down completely in a snap. What might be causing this? I have an important business trip coming up and the last thing I want is for this to happen when I am in a client meeting.

I notice my CPU temperatures are normally between the 55-70 degrees on average usage, so I wonder if replacing/cleaning the fan is the way to go?

Also, every now and then, I hear a "beeping noise" and I notice this is usually when I lift the laptop up or tilt it slightly, while it is still running. This is shown as a critical error in my event log, with error source "Kernel Power" and error description " The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

DM Log collector results attached as SF Doesnt seem to be working for me on Windows 8.1. The greens status bar doesnt go past the "u" of "lunch" text above it despite waiting for ages.

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Windows 8 Explorer Crashes On Right Clicking

Jan 24, 2013

i bought a new laptop (HP Envy m6-1140sg) some weeks ago. I have Nortin Internet Security installed.

I wanted to try out that NIS Trial Reset because HP Laptops have NIS already installed. I rebooted my Laptop into safe mode with Network and then started it. I accidentally chose to Purge my NIS. I didn't know what purge means. . I opened the Trial Reset app again and chose to revert my trial to 60 days. Then it disappeared. I rebooted my laptop in Normal Mode and then tried to open NIS. But it didnt come up. I uninstalled NIS and then I noticed this:

When I try to open the Explorer on the desktop, the screen would just go blue and then Explorer closes itself. 2. When I right click a shortcut or anything the screen also goes blue. After the screen goes blue it would go normal again.

PS. I can only open Explorer when i open it through an other shortcut. ex. I got a shortcut to an directory (C:Program Files (x86)Microsoft GamesMicrosoft Flight Simulator XaerosoftAirbus X ExtendedDocumentation) That is the only way I can open Explorer, but as i said, the screen will go blue if I right click anything.

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Dell :: Windows 8 Crashes Whenever Update?

Jul 5, 2013

If i update windows 8, system gets into automatic recovery while restarting ..... its inspiron 14z 5423... always i need to reinstall the OS....

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Debugging :: Windows 8.1 64-bit Crashes Constantly BSOD?

Apr 15, 2014

KERNEL_SECURITY_CHECK_FAILURE, it happens while i try to play games on Steam and also while watching Youtube videos. Really, it happens a lot while i just do everyday task. I don't know what the problem is but I have the dump files. I did RAM test and I downloaded all drivers; everything is up to date.

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Debugging :: BSOD / Crashes After Windows 8.1 Refresh

Jun 9, 2014

PC was running a little sluggish so decided to refresh it! I don't ever remember ever getting a bsod on Windows 8.

However it seems to be a regular thing since the refreshing the pc! it swill crash any anytime for any reason however I have yet to complete a full movie mpeg using the Handbrake software to reencode a movie file it will crash way before it is due to finish I've included the zipped Event log Admin.extv file ...

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Windows Explorer Crashes And Restarts Randomly

Apr 26, 2014

I have Windows 8.1 running on my Acer Aspire V3-772G. Windows explorer crashes randomly, and restarts instantly.

Various solutions on the internet are for problems where explorer crashes due to a specific task such as accessing some programs. In my case, it is just random and occurs once in a while.

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Windows 8 Computer Crashes / Won't Work With Updates

Oct 2, 2014

So the problem started about a week ago. I came home from work and tried to wake up my computer. It "woke up", but only to a black screen with cursor flashing in the middle. It was clearly on the User login screen as the ease of use button in the lower left corner kept flashing periodically as well. I tried tying in my password and nothing worked.

So I began looking online and I tried some suggestions: Bringing the System Recovery and entering safe mode(same thing happened)....tried entering safe mode + cmd prompt (same problems).

I then used the System Recovery, cmd prompt, and robocopy to transfer all the files I needed to an external...so those are all safe and sound.

I tried doing a system restore point, but that didn't work either. So fed up, I decided to do a clean install. I inserted the disc, deleted the partitions and everything on the hard drive, and just did a fresh install of Windows 8.

I FINALLY got to my desktop. So to get back to 8.1 I had to do all the appropriate updates...which is where I ran into problem #2 that plagues me till now. After the updates were installed it, of course, asks me to restart...when I do.. I get the windows logo with the swirling dots and then BSOD.

The error on it is "SYSTEM_SERVICE_EXCEPTION (nvlddmkm.sys)". I read that thats because of video card drivers....so I go back to a system restore point I set up, and try updating without the gpu drivers.

I get the BSOD again and same error, though this time without the "(nvlddmkm.sys)".

I went back, tried updating BIOS, tried updating things one at a time, tried using 3 month old gpu drivers...but it all ends up the same...BSOD.

SO I'm stuck at the base Windows 8 with no way to update....what can I do?

Currently this is what I am running:

Intel Core i3-2100 Dual-Core 3.1GHz
GIGABYTE GA-Z68XP-UD3P F6 LGA 1155 Intel Z68
EVGA SC GeForce GTX 560 2GB 256-bit
CORSAIR Vengeance 8GB (2 x 4GB) 240-Pin DDR3

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Maintenance :: Windows 8 Pro System Property Crashes

Nov 17, 2013

I have a problem here with my Windows 8 pro. Whenever I open the system property (by right clicking on Computer > Property or directly from Setting > Pc info), the mouse pointer starts to flicker and slows down its movement then the desktop goes blank with the blue (or whatever) colour of the background. Then after some time it again returns back to normal but system property is closed.

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Updates :: Windows 8 Update Database Continuously Crashes?

Jan 22, 2014

I have a new laptop which has Windows 8. I left it at work one day just screen locked and when I came back and entered my password, I saw that a wireless connection profile had been establihed under the name of "Iphone". I cleaned that profile but after that my laptop started to slow down very much. I reinstalled Windows 8 but the problem stays. Also the update database always crashes and I alwas have to fix it. I tried antivirus and antimalware software bout could not get a result. The machine is so slow on Internet and when I try to open a directory, it takes ages.

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Debugging :: 8.1 - Assembled PC But Freezes On Windows Menu And Crashes

Jan 20, 2014

I've recently assembled my pc and everything seemed to be working fine. But one day my pc was frozen on the window menu. I hard to forceably turn off my computer and restart it. When i turned it back down my pc would turn on and off repeatedly until it finally turned on for good. When my computer freezes, my keyboard, mouse and headset Immediately turns off, basically anything connected to the mobo. here are my specs

OS: window 8.1
MOBO: Asus P9x79 WS
CPU: intel i7 4930k 3.4ghz
GPU: 2x 780 ti's
Ram: Corsair Dominator 16gb 2400mhz (4x4gb)
PSU: Corsair AX1200i
Hardrive: 2tb Seagate SSHD

I've enabled XMP to run the ram at recommended settings, and disabled it, both options didn't solve the problem. It happens randomly, it could be on running fine for 8-10hours but out of no where the computer freezes acts wild (shuts itself off and on by itself).

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Network / Sharing :: Windows 8 Crashes Transferring Files From PC To PC

Apr 1, 2013

I am getting a rather annoying crash occurring in Windows 8 Pro X64.

I have a new PC build and I have changed Motherboard, processor and RAM to AMD Asus Sabertooth Motherboard with 6 core AMD processor and 16 Gig of RAM. It came as a bundle from Overclockers.co.uk so all good there.

Now I disconnected my 3 drive RAID by mistake on the PC before I changed it to Windows 8 from Windows 7 and so rebuilt to new spec and rebuilt the RAID and got the data back onto my Media PC downstairs running Windows 7 Ultimate. Both computers have RAID of nearly 6 TB's. When I copied from my main PC down to the media PC both running Windows 7 I managed to copy across all data with no crashes. I just had to adjust the network so it copied faster at the giga settings and all was fine copying at just over 100 MB/S.

I have shared all folders on both networks as a Homegroup and for everyone to read & write data. Now that I am backing up from the Media PC back to the main one which now has Windows 8 Pro X64 it starts to copy folders and then will crash and reboot. It just comes up with the error windows has run into problems and collects info and reboots. I have attached the mini dump file which seems to relay that the router is the problem but I don't believe that because it does not give problems in any other way.

Do you think that it could be that the network drops out and if so what causes it?

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Debugging :: Windows 8 Crashes After It Wakes Up From Sleep Mode

Sep 15, 2014

I've actually had this problem for a while, I really should have taken care of it sooner. It is mostly because I found ways around it, which probably aren't too good for my computer. If I leave music running in the background and put the computer to sleep then the error won't occur. Needless-to-say - and as the title says- The system crashes upon waking up from sleep mode. The screen turns blue and says: "Sorry, your computer encountered an error and needs to restart. We're just collecting some error info, and then we'll restart for you" The results from the diagnostic test have been attached

System recoveries and restores haven't worked, hence the reason why I've sort of given up on the problem until now.

My Specs
Avatar
CPU: AMD FX(tm)-6100 Six-Core Processor 3.30 GHz
GPU: Geforce GT 640
16.0 GB
64-bit operating system, x64-based processor
Windows 8.1

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Updates :: Windows 8.1 Update Crashes Lenovo Yoga13

Nov 5, 2013

After updating to Windows 8.1, my PC is unable to restart with the following message displayed:

1) Preparing automatic repair
2) Diagnosing your PC
3) Your PC did not start correctly

Here I am given 2 options:
a) Restart
b) Advanced Options.

Option (a) will keep me in the same loop. I have tried most of the options in (b) but nothing works out. The only extra clue I got is when I go to Startup Settings and select option 9)" Disable automatic restart after failure" from which an additional message was displayed:

error: INACCESSIBLE_BOOT_DEVICE

I did not make any backup beforehand and now I'm hoping to restore to my previous setting without losing any files/data. Or it would be even better I could solve the problem without any restoration.

I cannot access to the Windows start-up anymore, not even in Safe Mode.

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Debugging :: Windows 8.1 Crashes Randomly And Restarts As Normal

Dec 5, 2013

My Windows 8.1 Crashes Randomly, without BSOD or Black Screen, and restarts as normal.

See attachment :

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Debugging :: Windows 8.1 X64 Crashes During Sleep Due To Driver Timeout

Jan 25, 2014

On a semi-regular basis (two or three times a week) my computer will crash and shut down instead of sleeping.

I downloaded and installed the symbols and debugger, and the bugcheck points this:

FAILURE_ID_HASH_STRING: km:0x9f_3_power_down_athwbx_image_pci.sys

athwbx.sys is the Atheros Wireless card for my ASUS p8z77-v Pro.

I've already updated the drivers to the newest (10.0.0.270) but the problem still occurs.

Occasionally, the same card will lose all wireless connectivity. Only a restart fixes it, and the computer doesn't always restart in that case - it hangs during the shutdown process and I have to hit the reset switch.

I'd like that confirmed before I bug ASUS about a possible replacement. (Or replace it myself.)

Should I update the other drivers? ASUS website is a few months old at this point, they're extremely slow at posting updates, so I'd have to track them down manually.

I included the extract from the diagnostic tool.

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Windows 8 Crashes On Connecting To Internet And Computer Restarts

Jan 17, 2014

I have just installed windows 8.Whenever I connect the computer to the internet the windows gets crashed and computer restarts. Remedy if any?

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Windows Explorer Crashes On Right Click And Opening Folder

Jul 27, 2014

About since I installed jdownloader this afternoon (and afterwards removed "search protect" with AdwCleaner and Malwarebyte Anti-Malware), my Windows explorer regularly freezes.

It does so whenever I do a right-click on any folder or disk or on the free space inside a folder or disk. It also crashes whenever I open folder, which I have not recently opened or to which I added a big file (bigger than about 1 MB) recently. I could open some folders since this error came up but after adding a file to them, this is not possible anymore. Windows explorer being able to open some folders is probably due to it cashing/indexing some information. I can read everything using cmd (cd & dir) and execute files directly though.

In safe mode Windows explorer works fine.

What I did so far:
- Following this guide (Right-click is slow or weird behavior caused by context menu handlers) I removed all the handlers in the registry in HKCRAllFileSystemObjectsshellexcontextmenuhandlers, HKCRFoldershellexcontextmenuhandlers and HKCRDirectoryshellexcontextmenuhandlers. Deletion of one handle in HKCRDirectoryshellexcontextmenuhandlers called "WorkFolders" only produces an error. I therefore could not delete this one. It did not work. Afterwards I recovered the registry keys.

- I used system recovery to switch back to a state from the day before yesterday.
- I tried disabling all the files in auto-start using the task-manager with no improvement.
- I ran "sfc /scannow", which told me there were some files it was unable to repair. I digged into the log and found the file sfc talked about. The file was completely missing. I got a copy from my notebook and managed to copy that file into the folder. But it didn't work.

What's more, I could not rerun sfc to see if the sfc-error persisted, because my computer froze during login after the restart (during which I also installed some minor Windows updates) and I had to force a restart. This brought up a bluescreen on the first two following restarts. On the third one, recovery came up and I chose automatic repair. After that the system could start again, but "sfc /scannow" now throws an error saying "There is a system repair pending which requires reboot to complete. Restart ...". I tried running "dims.exe /image:C: /cleanup-image /revertpendingactions" in the recovery console, which threw an error saying that it was unable to complete. I also tried rerunning the startup repair, which told me it was unsuccessful. sfc is still not running.

Additionally, and I think this started at about the same time, Avira cannot start its real-time protection anymore. I don't get any useful information out of it, just that it encountered some error. I reinstalled it twice, to no avail.

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Asus S400CA / Windows 8.1 Crashes Going Into Sleep Mode

Jan 8, 2014

I have a new Asus S400CA that came with Windows 8 and I updated to 8.1 out of the box. The computer crashes when it goes into sleep mode probably 1 out of 3 times. I have tried updating all the drivers, including the wireless driver. I have it set to make minidumps but they aren't being created anymore (last one was on 12/5). Usually I get no indication that the computer crashes but it takes a long time to boot back up, although occasionally it will say Windows encountered a problem and has to restart.

I am also getting a ton of Schannel 36888 errors, although I don't know if that's related.

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