Windows 8 Computer Crashes / Won't Work With Updates
Oct 2, 2014
So the problem started about a week ago. I came home from work and tried to wake up my computer. It "woke up", but only to a black screen with cursor flashing in the middle. It was clearly on the User login screen as the ease of use button in the lower left corner kept flashing periodically as well. I tried tying in my password and nothing worked.
So I began looking online and I tried some suggestions: Bringing the System Recovery and entering safe mode(same thing happened)....tried entering safe mode + cmd prompt (same problems).
I then used the System Recovery, cmd prompt, and robocopy to transfer all the files I needed to an external...so those are all safe and sound.
I tried doing a system restore point, but that didn't work either. So fed up, I decided to do a clean install. I inserted the disc, deleted the partitions and everything on the hard drive, and just did a fresh install of Windows 8.
I FINALLY got to my desktop. So to get back to 8.1 I had to do all the appropriate updates...which is where I ran into problem #2 that plagues me till now. After the updates were installed it, of course, asks me to restart...when I do.. I get the windows logo with the swirling dots and then BSOD.
The error on it is "SYSTEM_SERVICE_EXCEPTION (nvlddmkm.sys)". I read that thats because of video card drivers....so I go back to a system restore point I set up, and try updating without the gpu drivers.
I get the BSOD again and same error, though this time without the "(nvlddmkm.sys)".
I went back, tried updating BIOS, tried updating things one at a time, tried using 3 month old gpu drivers...but it all ends up the same...BSOD.
SO I'm stuck at the base Windows 8 with no way to update....what can I do?
Currently this is what I am running:
Intel Core i3-2100 Dual-Core 3.1GHz
GIGABYTE GA-Z68XP-UD3P F6 LGA 1155 Intel Z68
EVGA SC GeForce GTX 560 2GB 256-bit
CORSAIR Vengeance 8GB (2 x 4GB) 240-Pin DDR3
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Jan 22, 2014
I have a new laptop which has Windows 8. I left it at work one day just screen locked and when I came back and entered my password, I saw that a wireless connection profile had been establihed under the name of "Iphone". I cleaned that profile but after that my laptop started to slow down very much. I reinstalled Windows 8 but the problem stays. Also the update database always crashes and I alwas have to fix it. I tried antivirus and antimalware software bout could not get a result. The machine is so slow on Internet and when I try to open a directory, it takes ages.
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Nov 5, 2013
After updating to Windows 8.1, my PC is unable to restart with the following message displayed:
1) Preparing automatic repair
2) Diagnosing your PC
3) Your PC did not start correctly
Here I am given 2 options:
a) Restart
b) Advanced Options.
Option (a) will keep me in the same loop. I have tried most of the options in (b) but nothing works out. The only extra clue I got is when I go to Startup Settings and select option 9)" Disable automatic restart after failure" from which an additional message was displayed:
error: INACCESSIBLE_BOOT_DEVICE
I did not make any backup beforehand and now I'm hoping to restore to my previous setting without losing any files/data. Or it would be even better I could solve the problem without any restoration.
I cannot access to the Windows start-up anymore, not even in Safe Mode.
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Jan 6, 2014
On Win 8 (not 8.1) will be first -time user soon - How do i do the updates for Win 8 once new computer is set up and 'running' ? Because it's been sitting on a store shelf i'm sure there are Win. updates required ..not familiar how to find 'that' section inorder to do the updates ! Guess i want to do that before signing onto internet - right ? this will be a whole new world to me - been using XP for eons
PS any other 'hints' as a newby to '8' even if i haven't thought to ask ! PPS: do you recomment i just set options to ''automatic' updates? with XP i know how to find Control Panel to set that but how do i find Control Panel (if that's where i do it ) on Win 8 ... boy am i 'green' !
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Sep 26, 2013
After updating windows 8 when I try to launch system properties, explorer hangs and restarts itself but I noticed that it gives me activation section Product ID:Not Available.
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Jan 17, 2014
I have just installed windows 8.Whenever I connect the computer to the internet the windows gets crashed and computer restarts. Remedy if any?
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May 14, 2014
I installed the 13 updates & they fried my computer.
I had to resort to a Macrium image to get it to work again.
Am making a new image now. Made some other changes I want to save.
Then I'll try the 13 updates again.
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May 31, 2013
So recently my computer was dealing with 'memory full' despite still telling me that there was space left. Anyways I deleted a lot of files in my downloads as well as other unimportant files {all files created by me for like school work, photoshop edits etc ....
Ever since then my computer has been constantly crashing whenever I attempt to right click in documents. I can right click on desktop and on the internet but the moment I try to access my documents and right click (I tried this in my computer etc, same thing) and it just crashes. I can still save documents and delete them (using highlight and then deleting them that way) but otherwise it crashes?
It also occasionally doesn't let me see that I have any documents,downloads and the such. I have windows 8 laptop from samsung.
Have I somehow accidentally deleted an important file that is causing it to crash? If so would there be a way to work out what one and restore it?
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Sep 15, 2014
I've got a small BSOD problem with my Windows 8.1 x64 installation. An hour ago my computer crashed while I wasnt near it (it only heard the restart peep). The last time it crashed I was able to note the error message, which stated:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (nvlddmkm.sys)
After googeling a bit I found out, that the BSOD might be caused by bad drivers, so I enabled the Driver Verifier (following this instructions). I hope the crash dump mentioned in the driver verifier HowTo is included within the .zip. I've found another dump file under C:WindowsMEMORY.DMP but thats about 450MB, so I probably cant upload it here. So I copied the text with WinDbg x64 and put it here: Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64 Copyright (c) Mic - Pastebin.com
After having a crash with the verifier active I dont know what to do now
My system
- Motherboard: Gigabyte GA-Z97P-D3
- CPU: Intel i5-4460
- GPU: nVIDIA Geforce 8800 GT
- 8GB RAM
- Win 8.1 x64 (with all updates)
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Jun 28, 2014
I recently bought the parts for this computer and have assembled it. I have updated all of the driver that I am aware of and have even updated the BIOS. My computer crashes whenever I try to watch youtube (especially if they are embedded in a website). Also, I recently purchased a computer game and I now get the error when starting that game. This has never happened with any other game until now.
I ran the intel processor diagnostic tool and my processor ... FAILED
I have attached the .txt results
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Jan 19, 2014
Any time windows updates, it's supposed to turn off, then turn back on to finish.
Well anytime it turns off, it won't turn back on. The last time it did this, it corrupted the BCD.
The computer shuts down ok via the menu, and will start back up when I power it on, but if I hit restart, it just shuts off, and won't come back on unless the power button is pressed.
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Apr 29, 2014
I am trying to update my system to the new Windows 8. I am already operating on the old one, so the update should be free. My computer will not load the store to allow me to update my software.
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Nov 8, 2013
I had Win 8 Pro (not an OEM version) running and upgraded to 8.1 Pro via the Windows Store. Can this license with Win 8.1 be transferred to a new computer that I plan on building?
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Dec 27, 2013
I just purchased this Laptop yesterday, was installing programs and updates. The updates finished installing, asked me to restart the PC which I didn't do right away because I was installing programs. One of the programs asked me to reboot into safe mode so I did. When the PC rebooted, it said the updates were installed 100% but then says SOMETHING ALONG THE LINES OF "Updates failed...reverting changes". This loop as been going on for hours now.
I have had success in getting into the BIOS by pressing F12 upon startup. I tried changing the boot order to boot from my bootable startup repair DVD but it didn't work!
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Jun 10, 2014
I purchased a new ASUS LAPTOP which came with windows 8 installed. When i tried to restart after installing Gtalk i got this message.
"Failure configuring windows updates. reverting changes. do not turn off your computer ".
I got this on last friday i.e the 6th of june, ever since i am not able to do anything with my laptop. I don't have windows 8 dvd as well. How do I reboot it?
Model number : Asus 15634 Laptop Intel Core i3 .
I also tried pressing the power button for 15 secs , still no luck. Tried f8 f9 and windows + r and windows+ X keys no luck.
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May 24, 2014
After a BSOD and utter failure to boot (presumably a critical OS file damaged) I ran the recovery tools for a total factory reset.
Connected to the internet and worked for an hour or two, then tried a reboot. Windows update had 104 updates to process. It did them, then "Failure configuring Windows updates. Reverting changes. Do not turn off your computer"
This should take half an hour. After 90 minutes it has rebooted 5 or 6 times. It keeps reverting to the same "Failure configuring Windows updates. Reverting changes. Do not turn off your computer" message. Looks like it might want to reboot through each of those 104 updates.
I'm going to repeat the factory reset and the FIRST thing I will do is disable updates. I'm going to see how long I can work without any updates.
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May 11, 2014
I just reinstalled 8 on a ssd and tried to install 8.1 from the store but it says i need to update windows first. I tried running windows update but i get an error saying "Windows could not search for new updates" error code 80240440. I tried everything I could find online and nothing seems to work. I tried restarting windows update, i tried turning off firewall, I tried reinstalling windows again and selecting "check for updates online" before installing from the cd, i tried running a check disk, and there is absolutely no program installed on the drive other than windows.
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Jul 13, 2013
Why are some of the "Important" Windows 8 updates not automatically selected for installation?
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Mar 13, 2014
I was reviewing my windows updates and saw two optional updates that were pending. First one was for MS office and it went through fine. Second one was some update to AMD vision control center. During that update screen flashed couple of times and went for re-start. After that I am unable to get into the system. I tried safe mode/debugging/low resolution mode etc.. But all resulted in the same blue screen with the 0xc000021a error message.
I am able to go only to command prompt. Nothing else (fortunately I am able to backup my photos by connecting external hard drive and using command prompt). I checked the SRT log file but it doesn't say any issue. All passed.
I tried refresh PC but it came back and said "There was a problem refreshing your PC. No changes made".
I tried using win ISO image bootable flash drive. It couldn't get through me in (I just tried with PC repair option when I booted with ISO image).
Is there a way I can get over it without re-installing?
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Sep 15, 2014
I am currently having an issue on my laptop at the moment where it's stuck in an infinite loop of 'reverting changes' after having tried to update and failed at 30%, I have done some reading at ways to boot into safe mode however it would appear windows 8 doesn't give me the chance.
I do not have a copy of my original windows 8 disc and am at a loss!
I have tried spamming F4, F8, F10 buttons and none are allowing me to enter boot mode.
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Dec 25, 2013
After I installed Windows 8 I started having the "0 KB Total, 0% Downloaded" issue while attempting to update, sometimes it does work, but most of the time it doesn't
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Feb 16, 2014
So some background. I had issues with being able to install ANYTHING from an MSI file. Then I wasn't able to install any updates from Windows Update. I then reinstalled Windows, and am now facing the same issue after a few days. I would rather not reinstall yet again.
I tried doing System Restore, but it just hangs. Windows Installer hangs on "preparing to install".
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Jun 21, 2014
I just bought new Asus Vivotab Smart Windows 8 tablet, after the very first windows update it failed to install some of the updates, and then after the reboot I am now stuck with the message "Failure configuring Windows updates, reverting changes".
It never gets any further than this, it never reverts, I have left it running for an entire day and have restarted several times.
This is a tablet, so there is no keyboard so I cannot press any F keys to get into recovery mode, and no CD to boot from etc.
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Dec 22, 2013
I don't see any option to hide the updates which you don't want to install. In windows 7, one can simply right click and choose hide the update, but no such thing in windows 8.1.
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Oct 24, 2013
Windows Update says it's Downloading Updates. It has said that more than 30 minutes ago. And it's still 0 KB total, 0% complete.
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Nov 22, 2012
I have installed the updates for the above, both with automatic updates on and off.
It gets to 15% then fails
How do i get them to configure
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Feb 18, 2014
Windows update has been really messing with my pc lately. I ran update and when it installed the updates my integrated mouse ended up not working. I rolled back update and installed the updates one by one and the one I ended up not installing was the camera codec pack. Now the problem I am having is that my touchscreen won't work. If I talk to HP support they do the most basic thing they can and then when they can't fix it they tell me that I have to ship it to them because hardware is broken.
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Jan 13, 2014
Today I installed Windows 8.1 on my notebook. I have 60GB SSD on my notebook so basicly just for windows and some programs (no movies etc. that's all saved on external hard drive). However, when I installed windows, it took wery little space. I still had 44GB free. After updates and installing MS Office, I now have only 22GB free. So I'm wondering, how can some updates and MS office take 22GB of disk space? Is here anything I can do, to get more space on my computer?
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Mar 17, 2014
I have just upgraded to Windows 8.0, I have been trying to complete the updates that I have just done and each time I restart to complete them, it crashes on 30%.
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Nov 7, 2013
I recently built my own computer, and have been using it problem free for a while up to now. I realised the lack of computer restarts for updates, and I noticed that I have updates that need to be download. When I tried to download the updates, The progress seemed to stop. Thinking this was normal, I left the download to be. When I came back to it, It said that windows could not install the updates. want to try windows 8.1
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Jul 15, 2013
I just tried to integrate MSU updates to W8 Install.wim by DISM. I executed (after other commands):
Code:
DISM /image:C:mount /Add-Package /PackagePath:C:MSU
In C:MSU I have:
Code:
96 File(s) 797˙689˙211 bytes
20. 06. 2013 03:08 9˙602˙439 AMD64_ARM_X86-all-windows8-rt-kb2840632-x86_5a2074567fbc6cb4e7339dfb8adbeadfaa58b766.msu
24. 10. 2012 01:35 8˙215˙009 AMD64_IA64_X86-all-windows8-rt-kb2729462-x86_3a6f7896b3481f266299544594f1e7bcbb07701a.msu
[Code] .....
Error: 0x800f082f
Package XXXXXXXXXXXXXX may have failed due to pending updates to servicing components in the image. Try the command again.
dism.jpg
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