Updates :: Windows 8.1 - Error 0XC000021A After Optional Updates
Mar 13, 2014
I was reviewing my windows updates and saw two optional updates that were pending. First one was for MS office and it went through fine. Second one was some update to AMD vision control center. During that update screen flashed couple of times and went for re-start. After that I am unable to get into the system. I tried safe mode/debugging/low resolution mode etc.. But all resulted in the same blue screen with the 0xc000021a error message.
I am able to go only to command prompt. Nothing else (fortunately I am able to backup my photos by connecting external hard drive and using command prompt). I checked the SRT log file but it doesn't say any issue. All passed.
I tried refresh PC but it came back and said "There was a problem refreshing your PC. No changes made".
I tried using win ISO image bootable flash drive. It couldn't get through me in (I just tried with PC repair option when I booted with ISO image).
Is there a way I can get over it without re-installing?
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Aug 22, 2014
Asus S200E notebook, Win 8 Pro
I recently took in this laptop for my neighbor. The original idea was to scan and clean up the system. I set the laptop up in my office, ran an MSE full scan with no issues. Then ran a full Malwarebytes scan, which returned a few pups, which were removed.
After tending to other matters, I turned back to the laptop to find notification that there was a problem and windows had to restart. I ran another MWB scan only to have the system restart again. This time, the system tried to repair itself with automatic repair. No go. All reboots ended up back at the advanced startup options screen. No ability to restore the system image, no system restore. All I could get to was the cmd prompt.
Googling turned up all sorts of people with this issue (mostly older posts), but very few solutions.
This fix got my system booted again by removing pending update operations.
Apparently, an MS update is the source of the problem. To further reinforce this, until I turned off automatic updating, it would happen again. I also disconnected the machine from my network to revoke its internet access.
So the machine is no longer having start issues, but I'm not sure which update it is. I have 17 pending optional updates, but those haven't installed, so I doubt they're an issue.
I checked update history and there are 29 failed updates. All are dated within the period that the laptop has been in my possession.
I think it would be quit tedious to hide each one individually, only to blue screen, enter the DISM fix, get back into windows and do it all again. How I could identify which update is resulting in the stop error.
To muddy the waters, I've been trying to image the drive via Acronis TI 2014 but can't complete due to 'found disk errors' on C:. Trying to create a system image from within windows halts due to disk errors also, but chkdsk reports no errors (from windows and from cmd).
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May 11, 2014
I just reinstalled 8 on a ssd and tried to install 8.1 from the store but it says i need to update windows first. I tried running windows update but i get an error saying "Windows could not search for new updates" error code 80240440. I tried everything I could find online and nothing seems to work. I tried restarting windows update, i tried turning off firewall, I tried reinstalling windows again and selecting "check for updates online" before installing from the cd, i tried running a check disk, and there is absolutely no program installed on the drive other than windows.
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Jul 15, 2013
I just tried to integrate MSU updates to W8 Install.wim by DISM. I executed (after other commands):
Code:
DISM /image:C:mount /Add-Package /PackagePath:C:MSU
In C:MSU I have:
Code:
96 File(s) 797˙689˙211 bytes
20. 06. 2013 03:08 9˙602˙439 AMD64_ARM_X86-all-windows8-rt-kb2840632-x86_5a2074567fbc6cb4e7339dfb8adbeadfaa58b766.msu
24. 10. 2012 01:35 8˙215˙009 AMD64_IA64_X86-all-windows8-rt-kb2729462-x86_3a6f7896b3481f266299544594f1e7bcbb07701a.msu
[Code] .....
Error: 0x800f082f
Package XXXXXXXXXXXXXX may have failed due to pending updates to servicing components in the image. Try the command again.
dism.jpg
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Jan 17, 2014
I'm constantly trying to update my Windows 8 but I'm unable to do so, because everytime I try to update it, it fails to install because of an errors. To be specific, its two updates with different errors 8007371B and 80073712.
Those two updates are the only one showing up. Their id is KB2856373 (Update for Windows 8 on x64 CPU's) and KB2781197 (Security update for Windows 8 on x64 CPU's).
I have already tried sfc, chkdisk, Windows update diagnostics from Microsoft website, resetting the services, Windows build-in tool to fix Windows update errors and nothing worked.
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Jun 10, 2014
I purchased a new ASUS LAPTOP which came with windows 8 installed. When i tried to restart after installing Gtalk i got this message.
"Failure configuring windows updates. reverting changes. do not turn off your computer ".
I got this on last friday i.e the 6th of june, ever since i am not able to do anything with my laptop. I don't have windows 8 dvd as well. How do I reboot it?
Model number : Asus 15634 Laptop Intel Core i3 .
I also tried pressing the power button for 15 secs , still no luck. Tried f8 f9 and windows + r and windows+ X keys no luck.
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May 24, 2014
After a BSOD and utter failure to boot (presumably a critical OS file damaged) I ran the recovery tools for a total factory reset.
Connected to the internet and worked for an hour or two, then tried a reboot. Windows update had 104 updates to process. It did them, then "Failure configuring Windows updates. Reverting changes. Do not turn off your computer"
This should take half an hour. After 90 minutes it has rebooted 5 or 6 times. It keeps reverting to the same "Failure configuring Windows updates. Reverting changes. Do not turn off your computer" message. Looks like it might want to reboot through each of those 104 updates.
I'm going to repeat the factory reset and the FIRST thing I will do is disable updates. I'm going to see how long I can work without any updates.
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Jul 13, 2013
Why are some of the "Important" Windows 8 updates not automatically selected for installation?
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Sep 15, 2014
I am currently having an issue on my laptop at the moment where it's stuck in an infinite loop of 'reverting changes' after having tried to update and failed at 30%, I have done some reading at ways to boot into safe mode however it would appear windows 8 doesn't give me the chance.
I do not have a copy of my original windows 8 disc and am at a loss!
I have tried spamming F4, F8, F10 buttons and none are allowing me to enter boot mode.
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Dec 25, 2013
After I installed Windows 8 I started having the "0 KB Total, 0% Downloaded" issue while attempting to update, sometimes it does work, but most of the time it doesn't
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Feb 16, 2014
So some background. I had issues with being able to install ANYTHING from an MSI file. Then I wasn't able to install any updates from Windows Update. I then reinstalled Windows, and am now facing the same issue after a few days. I would rather not reinstall yet again.
I tried doing System Restore, but it just hangs. Windows Installer hangs on "preparing to install".
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Jun 21, 2014
I just bought new Asus Vivotab Smart Windows 8 tablet, after the very first windows update it failed to install some of the updates, and then after the reboot I am now stuck with the message "Failure configuring Windows updates, reverting changes".
It never gets any further than this, it never reverts, I have left it running for an entire day and have restarted several times.
This is a tablet, so there is no keyboard so I cannot press any F keys to get into recovery mode, and no CD to boot from etc.
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Dec 22, 2013
I don't see any option to hide the updates which you don't want to install. In windows 7, one can simply right click and choose hide the update, but no such thing in windows 8.1.
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Oct 24, 2013
Windows Update says it's Downloading Updates. It has said that more than 30 minutes ago. And it's still 0 KB total, 0% complete.
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Jan 6, 2014
On Win 8 (not 8.1) will be first -time user soon - How do i do the updates for Win 8 once new computer is set up and 'running' ? Because it's been sitting on a store shelf i'm sure there are Win. updates required ..not familiar how to find 'that' section inorder to do the updates ! Guess i want to do that before signing onto internet - right ? this will be a whole new world to me - been using XP for eons
PS any other 'hints' as a newby to '8' even if i haven't thought to ask ! PPS: do you recomment i just set options to ''automatic' updates? with XP i know how to find Control Panel to set that but how do i find Control Panel (if that's where i do it ) on Win 8 ... boy am i 'green' !
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Nov 22, 2012
I have installed the updates for the above, both with automatic updates on and off.
It gets to 15% then fails
How do i get them to configure
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Aug 19, 2013
I have had to system restore 3 or 4 times in the last week or so as Windows 8 refuses to boot after installing the latest updates discovered from the last couple of weeks (though some are from December 2012)
I have unchecked all the current updates and have decided against installing them as they seem to be preventing Windows from booting.
Pattern - "Restart to install updates"
Restart locks on the start screen - Restart again and locks again (repeat this process 3x)
"Windows is automatically repairing..." - Fails
"Windows must restore settings to a previous time..." - Usually succeeds, sometimes fails.
Then I can get back into Windows.
As soon as I install these updates, I won't get back into Windows until I system restore since before the updates and my build won't remain stable unless I prevent Windows from installing these updates.What could be going on?
They are quite big updates (totalling ~740mb and have all been discovered in the last week or so though some date back to late last year)
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Dec 19, 2012
My laptop started installing updates when I powered down for four hours I have had this message on the screen - keep your PC plugged in until this is done. Installing update 17 of 24.....
How long do I leave this or can I power off and try and restart?
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Jul 15, 2014
So I restored my system because I had no other choice from it not booting before and it was working for a day, then when I restarted it said 'installing XX / 93 updates' so I let that run, and when It finally finished, it restarted said 'configuring windows updates XX% complete...' and then it suddenly said "Failed to configure updates. Reverting Changes." and then it looped this by restarting, trying to configure them, and then saying "Failed to configure updates. Reverting Changes." again...
I've got back into safe mode, what should I do to make it update properly again?
Someone suggested toggling "Secure Boot" in the BIOS, is that worth a try?
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Mar 22, 2014
When I run Check for Updates it just hangs. It says it is checking for updates and green progress bar is repeatedly running across, but nothing happens.
Before this problem arose I had just run disk clean-up including remove installation files and windows updates. The disk clean-up process removed about 59 GB including a large Windows.old folder.
I upgraded to Windows 8 from XP about 10 days ago. Windows update was working fine until the disk clean-up. I ran Check for Updates frequently after the upgrade to make sure I got all the updates, it worked perfectly well for both update and install.
I have tried Checking for Updates several times since running disk clean-up.
First time I ran it I had this error message: Windows Update error 0x8024a000 (only seen that one time)
I ran the Update Troubleshooter after that and it found/fixed the following:
Potential windows update database error detected 0x80070490 -Fixed
Windows update components must be fixed - fixed
The troubleshooter did not resolve the issue. I have run Check for Updates many times since with no more error messages, but it just hangs. When I run the Update troubleshhooter it fixes the same two issues as above.
Since the disk clean, Windows Update shows:
Most recent check for updates - Never
Updates were installed - Never.
As my Windows Updates were previously all succesfully installed, the history must have been cleared.
No error messages have been seen since that first one which has not repeated.
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Sep 15, 2014
When I was having problems with KB2975719, and going thru solutions, it drove me nuts trying to find if I had certain updates installed from the Installed List in Windows 8.1 since they are not in numerical order. (Contol Panel >Uninstall A Program > View Installed Updates)
I finally figured out where to find a numerical list which I could check much easier in determining if the updates required in some solutions were installed on my pc.
1. Install Belarc Advisor
2. Run and open Belarc Advisor
3. At the bottom of the opening page of BA, click on "click here to see all installed hotfixes" - a numeric order list.
4. Just to be sure all were there, I printed this list and manually compared it to my Control Panel Installed Updates one time.
I then had a numerical list to compare to all the KB's required for installation of KB2975719. Much easier for this simple brain than remembering a number and looking for it jumbled list.
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Dec 10, 2013
I am trying to get things going with my Dell Venue 8 Pro, and I go through the initial setup fine. However, when I do Windows Update the network fails to connect after the following reboot.
When I look at the device/driver, it says it is working, but when I do a network troubleshooting it claims it must be a bad driver.
The driver doesn't seem to have been updated, based on the fact that the button to roll back is grayed out.
When I do a restore of my system, it works again until I do the Windows Update.
I have done this a couple of times, once with all updates, including the optional updates, and once downloading only the critical and important updates.
Other than doing each update individually, is there a reasonable way to figure out what is causing my issue?
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Jan 2, 2014
I have an HP that I cannot get to activate. I did a clean install and my login is an admin. I deselected installing Norton's during the reset but it was there when I booted up so I removed it with the Norton's removal tool. I tried activating by using the "Windows activation" from the search button and then tried by using an elevated command prompt of "slui.exe 4" but both ways gave me a 0xc0000022 error.
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Jul 26, 2013
I am having one heck of a time activating a legal Win 8 Pro.
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Jul 24, 2014
During update, Windows 8.1 restarts, and goes to the boot screen. Then gives this error: We couldn't complete the updates, Undoing changes. Don't turn off your computer.
All updates that were installed get undone. And if you install updates again, it will do the same thing. The reason is because of one update: IE 11 Windows 8.1 - KB2962872
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Aug 16, 2014
I bought a laptop last July it had Windows 8 preinstalled, I had it for about a month and the screen went black on it so i sent it to a guy in my town and he fixed it but ever since it kept telling me to activate Windows 8, but it wont activate when i put in the serial code it says "Error: 0x8007007B The filename, directory name or volume label syntax is incorrect"
I've tried to fix it and i'd get it to go away for a while and it'd pop up again but since the other day whenever i turn it on it goes to this blue screen asking me to activate it and after a while on it the blue screen pops up again but it still wont activate it says "Windows can't activate at the moment"
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Aug 20, 2013
I had Windows 8 Pro with Media Center installed on my Asus K55A laptop and it was 'activated'....no problems! So I decided to install the 8.1 Preview via the Windows Store...installation went fine. However when exploring, I noticed that it was not activated: So I entered in the the product key for my Windows 8 pro information....even purchased a Windows 8 Pro media DVD....have a copy of the email with the purchase price..So I enter in the Product Key that worked successfully with Windows 8 Pro: Received this nice message..
Error Code: 0xC004C003
Error Description: The Activation server determined the specified product key has been blocked
A note that also stated, You need to enter in the product key on the back of Windows 8 box, or the product key that came in the email that you received when you purchased the DVD....I have a copy of the email that I received with the purchased Windows 8 DVD.....there is NO product key listed at all!Now I can not even attempt to customize Windows 8.1 preview, because it is not activated.....
I am quite frustrated to say the least, and even attempted to install (clean) back to Windows 8 Pro with my purchased DVD....when I entered the same product key that was successful (only 3-4 days) ago....the installation process stalled!
So I stuck in a Windows 7 disc.....and at least the system rebooted back into Windows 8.1 Preview....but still no dam activation...I guess my only alternative is to contact Microsoft support... my Windows 8 Pro with Media Center was running beautifully and was fully activated only 2 hrs ago...
How to fix 0xC004C003 Error? (Wiki)
What is 0xC004C003 error?
The 0xC004C003 error is the Hexadecimal format of the error caused. This is common error code format used by windows and other windows compatible software and driver vendors.
This code is used by the vendor to identify the error caused. This 0xC004C003 error code has a numeric error number and a technical description. In some cases the error may have more parameters in 0xC004C003 format .This additional hexadecimal code are the address of the memory locations where the instruction(s) was loaded at the time of the error.
How To Fix 0xC004C003 Error?
Found this:
Error message when you try to activate Windows 7 or Windows Vista: "An error has occurred"
Error code Description 0xC004C003 The activation server determined the specified product key is in use.
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Sep 11, 2013
I just started getting this error today. It's a Microsoft Office 2013 update error, but I can find nothing by searching for it. I ran the automated update repair tool a couple of times but it did nothing.
Edit: I was able to download the update and install it, but Windows update still tries to install it and fails.
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Jun 21, 2014
I have the same problem, and I have attach the report with this reply..
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Jun 12, 2014
I get that error message when i try to activate windows.My product key is already entered and on the screen, and this keeps on coming up.
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Sep 15, 2014
Is it normal for Windows 8.1 to show "Applying Updates" after a BSOD crash? I saw this happen on my desktop earlier this week and now on my laptop. I checked the update log and there was no update applied immediately after the crash.
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