Windows 7 64bit Mouse And Keyboard Lose Function?

Feb 11, 2012

I have a desktop windows 7 64bit O/S. All is fine when I boot up but after a while the P/S2 keyboard & mouse stop working. The drivers are up to date. The computer is only a few months old. Is this a hardware problem or a software one? should I take it back to the shop?

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Mainboard : Gigabyte Z68A-D3H-B3
Chipset : Intel Z68
Processor : Intel Core i5 2500K @ 3300 MHz
Physical Memory : 4096 MB (2 x 2048 DDR3-SDRAM )
Video Card : AMD Radeon HD 6900 Series

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-I tried all my system restore points and that did not work,

-I tried the "on-screen" keyboard just to get past the logon, but it does not pop up. I can get it to pop up in another installation of windows 7 on the same computer.

- I tried the keyboard on a separate (new) installation of Windows 7 on the same computer and it does work fine, but that doesn't solve the problem. Also the "on-screen" keyboard works fine in the new installation.

-I've tried going into BIOS and setting num-lock boot to on (I don't know why but someone suggested this might work for a similar problem) but it didn't work for me.

- I've also tried a few BIOS options that look like they might make a difference like legacy USB 3.0 support but that did not work.

- different USB ports 2.0 or 3.0 for the receiver combo do not make a difference.

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System:
Windows 7 64 bit Home Premium (non-working but activated)
Windows 7 64 bit Home Premium (working but not activated)
MS Office 2007 AVG Anti-Virus

I have a Microsoft Natural Wireless Keyboard and Mouse combo 7000.I have also tried a Logitech Y-RJ20 combo (Ps/2 keyboard, and USB mouse)

ASUS P867LE Motherboard with i7-2600k CPU.
8 GB RAM
Samsung SSD Drive on non-working partition
Maxtor 320gb Drive on working Windows 7 partition

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