Unable To Install New Printer Drivers - Process Hangs Up At 85 To 90 Percent
Feb 8, 2013
My Mom has an HP laptop. She recently purchased a new HP printer and I have been trying for the last 4 days to get it to install/connect. I've been in touch with HP but the links they provide aren't resolving the issues. First, using the CD that came with the printer: hangs up at around 85-90%. It doesn't not show up as installed. I copied the CD to the desktop, modified Setup.exe in CFFExplorer and Run as Administrator and it appears to completely install; however, when I go to Device Manager, it says no driver is found.
I sometimes have the option to update and sometimes that seems to work but I can't access it through Add a Printer (which has the green bar run across the top, then pulsate and freeze). Trying to install using the driver I download from HP results in no installing screen appearing but it does hang up in the background and the only way to stop it is to Restart. The same thing happens if I try to use HPs Wizard. I've installed several HP printers through the years and not had this much trouble. That doesn't even include the dozens of times I've had to reinstall my own HP printer because of its contrariness!
Additionally, attempts to uninstall the old printer results in it hanging up/freezing soon in to the process, whether I try to uninstall from the Start menu, file or Uninstall program. I'm not even being able to get the Windows Updates to install - that process also just hangs up/freezes. I've not checked her machine in a while so there are many updates; however, when I just choose 1 at a time, it still sits at 0% and never moves. The printer, when connected, is with the USB and I've tried all 4 USB ports on this just in case. Am still in touch with HP but they are sending me the usual links so I'm hoping perhaps someone here can think of something a little less ordinary!
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heres some of the problems my computer has had:
- Frequent hangs and freezes
- Frequent BSoDs
- Had a few encounters where the computer wouldnt start up and have a long continuous beep
- I don't know how to exactly describe this, but it's like halfway through using the computer, the screen turns black like when I just on the monitor without booting the com.
System Specs
Windows 7 x64 OEM
Acer Predator G5900
Windows 7 Home Premium 64bit (6.1, Build 7601)
Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz (8 CPUs), ~2.9GHz
6144MB RAM
NVIDIA GeForce GT 330
Realtek High Definition Audio
Acer S231HL(Analog)
1920 x 1080
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