Office 2007 Installation Hangs At 70 Percent On Windows 7 64bit

Jun 25, 2011

I just bought a Toshiba laptop that has Windows 7 Home Premium 64 bit installed on it. I have tried several times to install Office 2007 but for whatever reason it gets probably about 70 percent done and then it just hangs. At first I thought it was because the CPU sitting at 80-90 percent even before installing. I found some .NET services that were using up alot of that CPU so I disabled them and tried installing again but I still hung. I am getting no error messages so right now I am at a loss.

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MS Office 2007 Professional will not install. It does not get past the splash screen 'Setup is preparing the necessary files', but hangs. The summary error message in Event Viewer is as follows:

The device, DeviceCDRom0, has a bad block.

The program installed quite happily on my old Windows XP Pro computer, and the DVD drive is able to read other installation discs, so it doesn't seem to be a hardware problem.

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Additionally, attempts to uninstall the old printer results in it hanging up/freezing soon in to the process, whether I try to uninstall from the Start menu, file or Uninstall program. I'm not even being able to get the Windows Updates to install - that process also just hangs up/freezes. I've not checked her machine in a while so there are many updates; however, when I just choose 1 at a time, it still sits at 0% and never moves. The printer, when connected, is with the USB and I've tried all 4 USB ports on this just in case. Am still in touch with HP but they are sending me the usual links so I'm hoping perhaps someone here can think of something a little less ordinary!

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