Hangs At Screen For Preparing For First Use / Time

Dec 12, 2009

I had this pc working decently with Vista Ultimate x64, but wanted to bump it up to Windows 7 since the audio was poor and Media Center did not work well. I tried the upgrade through Windows route and this is when the issue began. The install went normally, but when i got to the screen for preparing for first use, it hung.

I have tried everything I know of, including using Active@ KillDisk to wipe the hard drive entirely. Whether I try a 32 bit or 64 bit copy of 7 Ultimate, it hangs at the same spot. I striped this machine down and have only a single DDR3 2GB memory stick in the mobo slot...

I can install Vista Ultimate x64 without issue..

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Dec 6, 2009

I am having a similar problem using the "blank" screen saver with a password...

Purchased a new Dell XPS 8000 three days ago and everything appeared to be working fine. I was using the wired keyboard and mouse supplied with the computer.

Connected my old usb Microsoft Wireless Comfort Keyboard/Mouse 1.0A to the system and suddenly the system would never go to screen saver. I checked for windows updates and it recommended an update for the wireless keyboard and mouse. Installed the update and now my system goes to screen saver.

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I have had the desktop reactivate very quickly (normally) if the screen saver was on only for a few minutes. I have had it take 2 minutes plus to get to the desktop. I have also had the system freeze and ended up power cycling.

I thought this was a power management issue. I tried setting up power settings so nothing would ever go into power save mode but this hasn't made a difference.

I just reconnected my wired keyboard and mouse to see if the issue goes away. I am expecting this to solve it, but I really would like to use the wireless.

Update...

1. Went back to wired mouse/keyboard and the issue persisted.

2. Rolled back updates from last Windows 7 update: Dell Monitor 6/21/2009 1.0.0.0, Microsoft (HID Class) 5/8/2009 7.00.258.0, and Microsoft (USB) 11/03/2009 7.10.344.0. Problem still persisited.

3. Did a "reset to defaults" on the Dell power settings profile and removed the password from the blank screen saver. Seemed to resolve the issue, but only tried it once with the screen saver on for an hour.

4. Added the password back to the screen saver. Worked once and then hung the computer the 2nd time. I move the mouse, get the login screen, type my password, hit return, and the monitors go blank (as if it is in the blank screen saver). At this point it is hung, no mouse, no keyboard, ... must power cycle to get the system back up and running.

Yet another update...

Found a "solution" (let's call it a work around) for this issue in another thread: Seven locks up after an hour or so idle. I had my task bar set to auto hide, changed it to be visible all of the time and no more system hangs.

While I am thrilled to not have to power cycle everytime I go to screen saver, I would still like to auto hide the task bar. I wonder if there isn't a better fix that would allow me to still configure the task bar.

XPS 8000, 8 GB Ram, 1 TB Hard Drive, ATI 4630 graphics.

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Monitor: Samsung T260HD 25.5in Rose/Black LCD w/ATSC

HDD: 2 x Seagate 1.5TB Serial ATA HD 7200/32MB/SATA-3G

Memory: Corsair Dominator 6144MB PC12800 DDR3 1600MHz (3x2)

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MOTHERBD Gigabyte Technology Co., Ltd. P55A-UD3
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