Virus Cleaning - Unable To Reinstall The Printer
Aug 4, 2009
Recently my Dell Dimension 4600 became badly infected. Malwarebytes antimalware and Spybot Search and Destroy now declare my PC virus free, but I have one artifact of the infection. Control panel as well as my software no longer sees my HP8450 printer. This problem first appeared when I was infected, this did not occur during or after cleaning. HP's online troubleshooter does not solve the problem. Further, I am unable to reinstall the printer; I have the original install CD and when prompted, Windows install wizard doesn't recognize the files on the CD. Trying a version of the software downloaded from HP's website, the install sees the device but cannot complete the install. I can't uninstall the printer because Control Panel doesn't recognize it as being installed. The printer is connected via USB cable and all of my other USB devices (mouse, keyboard, external hard drive) all work as they should. The printer was fully operational before the virus infections (Virtumonde.prx and Win32.TDSS.rtk).
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Apr 10, 2006
I am unable to reinstall my Epsom printer software due to the following message :
THE SYSTEM FILE IS NOT SUITABLE FOR RUNNING MS-DOS AND MICROSOFT WINDOWS APPLICATIONS.
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Feb 27, 2006
How to remove viruses from my pc please?
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Jul 9, 2005
i was having problems with my printer i unstalled it. tried to reinstall and a message comes up 16 bit sub file not compatibale with ms-dos and windows i do not know what this is help.
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Apr 6, 2006
I have a problem that came to light when I was trying to reinstall my HP 1200 series printer, namely that there is nothing at all in the Device Manager. Everything apart from printers is working fine.
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Jan 12, 2007
Having a issue on a computer and i think its virus related but haven't found any info on it. when I go to printers you know usually you have the windows imaging printer but all I have is add printer. If I try to add printer it doesn't do anything
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Oct 28, 2009
NeonFx, worked me through getting rid of a really nasty bug and now my machine has been proclaimed CLEAN! However, one of the really annoying side issues was that my printer was totally bogged down. I figured that getting rid of the virus would get my printer back. It spools up, starts to print, and then nothing....takes over 15 minutes to print a half page of word doc. I reinstalled the printer software and updated the drivers. It's still the same...no change. I spent HOURS on the phone today with an HP tech from the Philippines. He basically redid what I did, and said I was running out of RAM. Not true...I've got nearly 50% of RAM available....
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May 9, 2007
My computer had been running fine, but I was using Mcafee and I hated it, so I uninstalled it. Without having any antivirus software to replace it with right away. So, about a week later (aka today), my dad was helping me install a new printer when everything went crazy. It was taking forever for my computer to boot up, and then after it was 'ready' it was incredibly slow. Then it would go to a blue screen with some text on it (I wish I had written down what it said, but I didn't-something about an infection detected) and we would shut it down manually. Finally, we were able to restore the computer to an earlier date. The printer is no longer installed, but I think I still have a virus.
I just installed avast, which during a reboot it did a scan where I had lots of infected files, and several options as to what to do with them. A few of them were temporary internet files, and not thinking, I hit delete. I realized this was a bad idea, and for the infected files after that, I selected "move to chest."
I'm not sure where to go from here. A lot of them are c:system volume information\_restore... which might have something to do with why my speakers aren't working.
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Jul 31, 2005
Neighbor's Dell 8250 PC. XP Home. Comcast. Linksys WRT54GS. Cleaned the PC a month ago, installed Norton 2005, WiFi setup on her new Dell laptop (also running XP Home), shared the printer, everything worked GREAT until she got hit with a NASTY piece of malware. Popups like mad .... she soon discovered she could no longer print from the laptop. I Installed Microsoft Antispyware, found and cleaned some stuff. Then
rand Trend Micro's online spyware scan, found even more. Popups gone, system is stable, but we still cannot print via the laptop. Printer is shared properly and operating normally via the desktop.
Checked USENET and Microsoft.com - began suspecting Windows Firewall was compromised. It was OFF (and I know it had been ON before), all settings were dimmed out, message @ top: "For your security, some settings are controlled by Group Policy." User is a local administrator. Can't run Policy Editor in XP Home, but I found
reference to PolicySettings.xls, which has registry keys for every OS.....
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Jun 10, 2005
I have a friend who has a pentium 2 350 which is currently running on Windows 98SE...yikes!My friend has been complaining that their computer has been running slow and that pop ups are appearing everywhere. I told them that it sounds like their computer has been hijacked and that I would recommend that they format their computer and start from fresh.I want to format their computer and install a newer windows OS (perhaps windows xp) and install a couple of spyware/antivirus programs.
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Sep 21, 2008
I contracted a Trojan Virus on my laptop. A friend removed my hard drive, connected it to his PC and says he's now deleted the Virus but that it's screwed with my registry. My Disk Drive doesn't work, neither do my USB ports or speakers. My friend says I need to reinstall windows but I'm worried about losing my files. I've got most backed up but about 3 months worth that aren't and I can't afford to lose them. I read the reinstall thread and it said my files would be fine, which is great, but I don't have an XP CD - only a Toshiba 'Recovery' CD that came with my laptop and cheerfully proclaims that it will delete all my files.
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Dec 12, 2005
laptop started operating very slow when I tried opening various MS office softwares. took my computer to a local computer store and they told me that because of a virus I needed to have the entire Windows XP reinstalled. However, due to a high price I haven't been able to have my computer fixed. I already have the Windows XP Pro server pack one on a CD. how i can go about reinstalling Windows XP Pro on my laptop? And is there anything i should be careful about while installing the software?
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Jan 26, 2005
Running WindowsXP with SP2. Word 2003. OE6. IE6. Have HP 1210 all-in-one and Canon BJC2010. Both work fine. Problem when I wish to print a document, or e-mail text, or whatever, and click on ctrl+P, or use File menu, or whatever, I always get the printer I do not want to use. I use the HP for scanning and copying, particularly in color, and prefer the Canon for regular printing from Word or OE or IE. But somehow each time, I get the HP rather than the Canon. Now on the window for printing they always have a list of options, so this is not a crisis, just a request to lower the nuisance titre a bit. There should be a place to go to select a default printer.
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Aug 15, 2010
my i cant print my document from hp printer?
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Aug 20, 2005
I have established an Ethernet LAN between my Windows XP HOME SP2 and my
Windows XP Professional SP2 PCs. I have printer sharing set in both
PCs. The XP Pro PC can see and print on all of the printers on the XP
Home machine. However the XP HOME PC can see the XP Pro PC on the
network but no access to the XP Pro machine is permitted. I get an
error message relating to "Incorrect Logon type" When I click on the XP
Pro PC Icon on the XP Home machine. I've read and tried everything I
coule find on the subject with no luck.
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Jun 2, 2006
If I want to print a document in Landscape format that I have typed in Word, I click on Print/Properties/Basics/Landscape/OK, and it still prints out as vertical or Portrait. How can I get it to print in horizontal or Landscape format?
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Jul 4, 2005
I have a 3-computer home workgroup that connects to the internet via a Netgear router. I have a Lexmark X74-75 printer/scanner/copier that is connect to one of those computers, and that computer is connected directly to the router. The other two computers print to the Lexmark via sharing. This setup has been working without issue for about 2 years, but in the past week, everything seems to have gone to hell, including the ability to print. This description may be a little long,but I have to be everything I am about to relate is somehow connected.I will do my best to also advise what I have installed, removed, etc., during that period.
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Sep 2, 2005
Since updating to sp2 unable to install printer.Also wizard not avaiable to
install scanner or fax.Can anyoe advise?
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Sep 12, 2008
computer keeps giving me this error message and also nphmon06.exe unable to locate component. It won't recognize my hp PSC 2350 all in one printer all of a sudden and I can't get my printer to work because of this. Can someone please tell me how I can remedy this situation? I already tried deleting the download for the printer twice and downloaded it again but I still keep getting this error message. I am at my wits end and need to use my printer.
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Mar 10, 2010
I can't remove software from my computer relating to my printer "epson"!
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Feb 11, 2009
I used to be able to select text and check the box that says selection and only what i selected would print. That box is now grayed out ALL the time. How can this be fixed?
my primary printer is a Brother MFC-8670DN wired to ethernet.Operating system is XP home SP3.
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Jun 28, 2005
I had printer sharing set up the first time everything went smoothly. I have 2 pc's on a network 1 is xp home the other xp pro. I had to do a clean reinstall of my operating system on xp pro.Now I've right clicked on my printer on xp home entered the printers name as printer 1. When I go to my other computer and run the wizard I get a box come up saying printer and underneath a larger box.What have I got to put in the printer box my printer is a Lexmark X1100 Series.In the lower box this is where I have had printer names appearing in the past although mine was'ent there I am now getting 'Microsoft windows network' coming up.When i click on the next button I get 'you need to specify a valid printer name.
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May 29, 2008
We have our own printer driver which basically prints any document to our application (just like Adobe). Our installer creates a named printer port in HKEY_LOACL_MACHINESOFTWAREMicrosoftWindows NTPorts (eg. OurPort). We stop the spooler service and then start it too to refresh the list of ports.
Then we create the printer by running this command from within installer.
rundll32 printui.dll,PrintUIEntry /if /b "Our Printer Name" /f "Path of the inf file" /r "OurPort" /m "Printer driver name" /Z
Once all this is done, we try printing any document to this printer we created and it does print in our application. But this happens only when the logged on user is either admin or a power user.
When we try to login with a local user, and he tries to print a document to our application via our printer, it fails. We can see the document in the printing queue but it shows error-printing.
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Jun 22, 2005
I have this week bought an Epson C86 printer which I now discover WILL NOT TAKE COMPATIBLE CARTRIDGES.I therefore disconnected it and plugged in my old faithful Epson 880. When I open any document, select the 880 printer and click "Print", nothing happens.I did not uninstall the 880 driver before installing the new C86 printer so why wont it work?
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Jun 22, 2006
I want to connect Deskjet 340 printer to my laptop.The problem is that the 340 is a parallel printer and the laptop only has USB ports.When I use a parallel to USB printer cord, the laptop won't recognize the connection. It wants to use LPT1, so it can't find the printer.
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Aug 16, 2008
here's my first problem I can't fix, Heres what I've tried so far:I've reinstalling my Printer, and it still doesnt print I've tried going into Internet Options and sorting out the sites and that..When I try to print from the internet, or even different programs, I get that "Send Error report" thing, and after that it closes. I'm so frustrated!!!! can anyone help?
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Aug 4, 2005
During my network troubleshooting, I was checking my NIC configuration on my desktop to make sure that file and print sharing was enabled and realized that there is nothing installed, no clients, services, or protocols. When I try to install I got an error message that the file could not be found.This is strange because I get access to the internet.Is this possible?Could this be the reason my laptop cannot access the desktop? How I fix this?
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Feb 15, 2005
I have a Windows XP Pro SP2 PC on a P2P LAN. The PC is also running Norton Antivirus 2005.Also on this LAN are several networked printers,one of them being a new HP OfficeJet 7310xi All-In-One printer. This printer is connected directly to the LAN and provides networked printing and scanning to the PCs on the LAN. I have two Windows 2000 Pro PCs and a Mac OS X printing and scanning to that OfficeJet without any problems From the XP box, I can print to the OfficeJet as long as I'm logged as the local administrator. When the user logs in with her user account, she is unable to print. Her jobs get stuck in the queue, labeled "Error - Printing."
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Oct 3, 2006
I am not getting custom paper size when i m installing dotmatrix printer in windows XP!!!!is ther anyway to get custom paper size in winxp?
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Mar 5, 2009
my wife's computer has a pentium4 operating system. she has a drive c and a drive d. when windows was downloaded, it went into drive d and now we are unable to use computer. would like to crash system and reinstall windows on drive c. nothing that we have tried has worked. she has a recovery disk, but it doesn't work either. what can we do ??? thank you
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Apr 24, 2006
I gave my old Dell Dimension desktop to my brother, who will be using it almost exclusively for internet browsing. I hadn't used it for about 2 years. When he went to set up the wireless internet, he was told by the tech guy that windows XP was corrupted, and I needed the original CD's that came with the computer.Of course I don't have these any more, and Dell won't send them to me b/c the licenses have expired. So I re-bought Windows XP, not through Dell (to save a few bucks).
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