Hardware Drivers :: Asus Z97 Pro - USB Devices Seen In BIOS But Not In Windows 8.1
Jun 6, 2014
I have recently built a new computer and installed Windows 8. All was running fine (including USB devices such as iPhone, flash drive etc), however since upgrading to Windows 8.1, none of my USB devices are showing up at all. Oddly, the mouse and keyboard still work.
When I go into the BIOS, all my devices (iPhone, Flash drive, keyboard and mouse etc) all show up in there, so I'm guessing it's a driver/Windows 8.1 issue that I'm missing?
I have been to the ASUS website and downloaded all the drivers I can find, but still no luck.
My motherboard is an "Asus Z97 Pro". I have tried contacting Asus support, but they are completely useless!
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May 8, 2014
I have a CM6730 Asus PC with a P8H61-M PRO/CM6630 motherboard.
I was having problems getting good Graphics performance and the topic of Integrated vs discrete GPU came up, the options in the BIOS were set to use iGPU, since then I do not get the option on boot to enter the BIOS.
I have tried ASUS but they want me to send the unit in for repair.
My rig has Windows 8.1 fully updated.
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Jun 4, 2014
My friend happened to look in Devices and Printers, and in the Multimedia Devices section he had about 10 devices showing up that he never heard of. Six of them were computers with names that he had never heard of, the others were devices that we could not tell what they were.
I expect that these entries mean that at some time they were on the same network that he was on. Would that be correct?
If so, then it is a matter for concern because he never goes on public networks. He only goes on his network at home, and a network in a small office that he rents and shares with one other person. They have their own router with security set up on it, and that router is connected to an Ethernet jack that most likely goes to a switch on a network that also provides internet service to some other offices in the same building.
This computer is only about 2 months old, so these entries can't be too old.
When I looked at his computer, he was on his home network and all those other devices showed as Offline. I right clicked on them all and removed them. Would it be a good guess that perhaps the security of the network at his office was compromised, and those devices were connected to that network at some point?
I told him to monitor and see when they reappear, but he won't be back in that office for 2 weeks.
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Nov 17, 2013
I'm considering doing a clean install of Windows Pro 8.1 on an ASUS VivoTab ME400C-C2-BK tablet to recapture the space from the restore partition. After doing some research it seems others that have done this run into conflicts if attempting to restore/repair file corruption through Windows down the road because it looks at the BIOS and finds Core version reference.
Is there a way to insert 8.1 Pro key into BIOS to prevent version conflicts?
If not, is there a way to avoid version conflict issues with the BIOS? (simply reinstall?) I did search here but came up empty.
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Jul 26, 2014
Just got my hands on a brand new ASUS K95VB notebook on behalf of a friend. I used a USB with Windows 8.1 on it in order to format the hard drive and install Windows. The hard drive is 3TB. I remember trying to install Windows using the UEFI option in the usb startup menu but that didnt work so I proceeded on the non-uefi option.
Now the problem is that only 2 TB are shown and the remaining 1 TB is shown only in device manager as not assigned...
If I understand correctly, the BIOS should be in UEFI mode and then the hard drive should be converted to GPT and then install Windows.
But, no option in BIOS for UEFI to be enabled whatsoever. What on earth should I do?
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Jul 2, 2014
It has an ASUS M2N-E motherboard with an old single core AMD Athlon 64 (I cannot remember which model specifically).
Last week, I provided him with a couple of old HDDs and 8GB worth PC-5300 DDR2 667 MHz RAM. We also installed Windows 8.1 64-bit, and other than the CPU being a single core and a bit slow, things were proceeding relatively smoothly.
He has an NVIDIA Geforce 8500 on the board, and he's ordered a PNY-made Geforce GTX 650 that's on it's way at present.
He's wanting to upgrade the CPU to the AMD PHENOM X4 9950, so we've been periodically meeting over the past couple of weeks to perform surgery on this old machine.
At any rate, we found that to update the CPU, we needed to update his BIOS from the one that was installed, which was at revision 0502. The needed BIOS revision for the CPU was 1504, but would also work with revision 1701.
After jumping through several hoops to update the BIOS, we updated it to 1701. However, since then the machine will not boot into Windows 8.1. He gets an instant BSOD. I did not see the error code, so I cannot say what it was. He told me that he's attempted to do a repair install to no avail. The repair attempt results in a constant loop of the machine rebooting and BSODing.
At any rate, here are some URLs that detail the board specs and the list of BIOS revisions for that board.
Motherboard Specs: Motherboards - M2N-E - ASUS
CPU Compatibility list: ASUSTeK Computer Inc. -Support- CPU Support M2N-E
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Jan 24, 2014
My wife has a new Asus X750j Laptop.
I've spent the last day and a half setting it up.Now I want to make a system image of the C: drive using Paragon.
I do this from a bootable DVD, but it isn't set to boot to the DVD first in the boot order.
I've tried tapping the F11, F8, Del, Esc and F2 keys and it just boots into Windows 8.
My computer which has an ASUS motherboard, shows a message when I boot, saying select "Delete" to boot into the UEFI Bios.
But I can't seem to get either a boot menu of the bios option on the laptop.
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Oct 20, 2013
After upgrading to 8.1 all of my previously listed devices are no longer listed under devices... in fact there are no devices listed. I can also not add a device. If I look in device manager they are listed there and if I go to print the printer shows up and I can print. The screenshot below shows what I see when I open "Devices and Printers" in control panel. The biggest issue is not being able to add devices like Bluetooth speaker.
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Jun 7, 2014
I have run into a problem with my Windows 8 computer once in a while, it's that my PC doesn't recognize USB ported devices as supposed to, but it does recognize things such as a wireless mouse and keyboard. Now, my question is, can I buy a wired Xbox 360 controller and connect it to my computer, and trust it to download the drivers correctly, and work like it's supposed to? I have got a new game, and really want the controller to work for it.
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Dec 15, 2013
I just got a refurbished ASUS K75DE laptop, and it came with Windows 8 on it. I am wanting to run a dual boot with Win7, so I disabled fast-boot just fine, and went into the UEFI BIOS and disabled the secure boot.
While I was there, I did like I have always done and set a BIOS boot-up password. I then proceed to boot to my Win7 installer USB Flash drive, but I was running low on battery power so I aborted the install and shut the computer down to try again later.
Now however when I get into BIOS to select boot priority, all options are grayed out except for system time and a few other non-essentials. At the bottom of the first BIOS screen it says "User Level : User" and I can't seem to find a way to reverse this issue. So now I'm stuck, can't boot to anything but the HDD because it is first by default.
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Dec 19, 2013
I have been several problems for a while since I installed Windows 8.
Firstly my screen and WiFi randomly stop working (at different times).
The screen goes blank (black) and it won't do anything (even caps lock) so I think it's completely frozen. Usually I hard reset, but today I got distracted and it eventually came back. No event logs or anything.
With the wifi, it says it can't detect any networks (red cross icon) and again the only fix is a hard reset, reinstalling drivers doesn't work.
Finally, recently my fingerprint scanner wouldn't let me log in. It says in biometric devices that it's unavailable, but none of the explanations applicable. I tried deleting my metrics and reinstalling but nothing...
I have an HP pavilion tx2 1250ea but I had to replace the motherboard and it's a 1050 or something, but obviously it's compatible.
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Sep 11, 2012
After I upgraded my windows 7 to windows 8 pro I had this problem . There are four devices that have a yellow exclamation mark showing in the Device manager.
They are WAN Miniport (IKEv2 / L2TP/PPTP/SSTP)
All of them show this error: This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
I don not know what these devices do or how to fix it .. I have also problem in Merto apps they cannot connect to the internet even though I can browse and download .. I do not know if those WAN Miniport devices cause this problem.
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Aug 23, 2014
I just recently bought a new HTPC server and installed Windows 8.1 on it. Everything seems to work great except my USB mouse and keyboard. The range of these wireless devices dropped to just about one meter. They work further away if I lift them high in the air but from waist level they only work from very close ranges. Before they used to work perfectly from distances up to 5 meters.
What's odd is that the USB recievers are in the exact same spots as they were in my old computer. I have an extender cable and a hub so there are no obstacles between the recievers and the devices. I'm not sure whether this is because of Windows 8 or because of the new hardware. My previous computer was a laptop running Win7 but the new one is a desktop. The devices seemed to work bad even in BIOS so I suspect it's the hardware.
I have installed latest drivers, replaced batteries and tried different positions for the recievers but nothing seems to fix this issue. I have not added any new wireless devices in the household.
Keyboard: Microsoft Wireless Keyboard 3000 v2
Mouse: Logitech M505 Wireless Mouse
System:
Intel i3 4150
4GB DDR3
Asus H97I PLUS M-ITX
500W
Windows 8.1 x64
Previous system:
Intel i3 350M
3GB DDR3
Dell Vostro 3300 laptop motherboard
Windows 7 x64
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Jul 8, 2014
My usb ports do not recognize some devices. Sometimes when I plug one device another one is unplugged., some times a specific usb port works, sometimes it doesn't. eg: when i unplug the mouse nw and plug it again it will stop working. if i plug another device eon a different usb port the mouse is disconnected. I went to control panel devices Manger and uninstalled every usb port and enable it again with no results.
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Aug 10, 2014
My power efficiency report is telling me that none of my USB hubs and devices are entering selective suspend.
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Jul 29, 2014
I have recently purchased a new HP Officejet Pro 8620 and am currently having problems actually using it.
I have already installed the full-feature driver from the HP website but the printer does not appear in devices and printers. However my printer does appear in print dialog and the device manager. I have tried adding the printer through devices and printers but it has no effect.
When I try to print anything through print dialog or any application for that matter no print job is sent. Basically I can't print anything from my computer now.
I have already re-installed the driver multiple times only to come up with similar results. This is for my main computer which is a HP Envy dv7. Also I have connected to the printer via the wireless router option.
However for my second computer which is a Dell XPS 12 everything worked fine right from the start which also connected to the printer wirelessly.
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Jul 2, 2014
I have a weird issue in which after a boot of the machine it will take some time for USB devices to become initialized, yes... this includes my USB keyboard and mouse. So essentially even though the system may be up and running at the user logon screen, I have to wait five seconds until I can type my password in on my USB connected keyboard.
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Jan 3, 2014
I am having problems with USB 3 devices disconnecting and reconnecting all the time when they are plugged into the Esata ports on the back of the motherboard in my sig. The USB 3 devices work ok in the normal USB 2 and 3 ports on the motherboard but I am not sure why they are not working in the Esata ports? I'm running Windows 8.1 with all the latest drivers and I am also running the BIOS f7e provided by Gigabyte to see if this would resolve the issue but it's not worked. If I connect USB 2 devices to the Esata ports they work ok, but could they possibly be faulty as they are not working correctly with USB3 devices?
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Apr 22, 2014
Whenever I try to connect my flash drive, phone or digi cams. It can't detect anything then I saw this in device manager, is this the culprit?
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Feb 9, 2014
I'm having an issue where if my USB devices are plugged in when i start my computer they are fine. but if i try to plug in a thumbdrive after it's already been turned on it won't recognize it. nothing.
Just Ran the SFC /scannow and i don't know what to make of it. it is attach The Attached file has the SFC details. not sure what to make of it.
Running
Windows 8.1 x64
Gygabyte: z68a-d3h-b3
(will attach more if needed.)
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May 23, 2014
New printers do not display in Windows 8.1 Devices and Printers (no icon):
New Dell, clean install:
- Reinstalled Dell Factory Image
- Updated to Windows 8.1
- Installed Office 2013
- Added BUILT-IN Windows Driver for LaserJet 5P/5MP
- Added Epson driver for Windows 8 64 bit from Epson website
Neither printer shows in Devices and Printers.
Rebooted. Stopped and started print spooler. Checked registry and all printers, including the new ones, appear to be listed in all the correct registry areas.
Open Notepad, select Print, both printers are listed.
Both printers print. When in Notepad, select Print, I can right click on the printer, select properties, and control the printer, print test pages, change drivers and preferences, etc.
The ONLY PROBLEM is the printers do not show in Devices and Printers, so I cannot control them from there.
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Sep 15, 2014
I have a Dell Inspiron 660 PC w/windows 8.1 no matter what I plug into the usb port I cannot find it on my computer. I hear the connect/disconnect sound, but can't find anything on the computer as to where it is at or how to open it. The device is a storage device with photos. It also does the same thing with my phone. I hear it, but nothing opens or comes up anywhere.
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Jun 29, 2014
When I go toControl Panel -> Hardware and Sound -> Devices and Printersit can take 5 minutes or more to populate the window. A green bar slowly progressing along the top.
Sometimes (not always) when I click on the Network icon it shows an empty window, taking five or more minutes, also with a green bar slowly progressing along the top. EDIT: After I submitted this post I saw that the network window had finally populated. Still, it was incredibly slow and happened after the window showed a message saying "This folder is empty."
If I go to This PC that comes up almost instantly, including the mapped network drives.
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Jan 14, 2014
I have an iomega portable usb drive. I can plug into any of my windows 7 machines and access the files and store data on it. when I put into my win 8 machine it shows in devices and printers and in my computer shows as removable disk but you cannot open it up.
I have went into device manager and tried to update the usb driver installed but no use at all.
really strange that it shows in devices and printers but I cannot get the files.
the thing is I need to install and transfer some backups onto my win 8 machine so I need it to work desperately.
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Mar 15, 2013
My observation on using a couple of USB3 small passport 2TB self powered disk drives when I connect then to a powered standard usb2 hub is that they perform FAR FASTER than external USB 2 disk drives --especially the self powered small pocket size one's.
So if you are buying external drives --even if you don't have USB3 ports on your machine it's still worth going for the USB 3 drive.
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Feb 7, 2012
My friend happened to look in Devices and Printers, and in the Multimedia Devices section he had about 10 devices showing up that he never heard of. Six of them were computers with names that he had never heard of, the others were devices that we could not tell what they were.
I expect that these entries mean that at some time they were on the same network that he was on. Would that be correct?
If so, then it is a matter for concern because he never goes on public networks. He only goes on his network at home, and a network in a small office that he rents and shares with one other person. They have their own router with security set up on it, and that router is connected to an Ethernet jack that most likely goes to a switch on a network that also provides internet service to some other offices in the same building.
This computer is only about 2 months old, so these entries can't be too old.
When I looked at his computer, he was on his home network and all those other devices showed as Offline. I right clicked on them all and removed them. Would it be a good guess that perhaps the security of the network at his office was compromised, and those devices were connected to that network at some point?
I told him to monitor and see when they reappear, but he won't be back in that office for 2 weeks.
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Dec 15, 2013
I recently switched my pc from 2 AMD cards to 2 Nvidia cards, when i was preparing to install the 2 cards, i shut down my computer, during the shutdown it asked me to update and shutdown win 8 which i did. ever since i did that my audio devices are not detecting.. nothing i do is working.
When i use my plug and play speakers, they are not recognized... let me rephrase.. in the playback devices menu they show up as "Speakers" as they always have, then quickly disappear, then show up again, then disappear again, then back and forth over and over and over again..... i tried uninstalling my audio drivers and reinstalling. this did not work. i can get sound with the speakers, by just pluggin them into my TV, but i cant control the audio or the 5.1 surround from the tv, it just shows them as stereo...
Asus Sabretooh 990 fx R2
AMD 4.3 vishera FX 8 core
GTX 780Ti (primary)
GTX 480 Superclocked (dedicated physx)
850 modular psu
16GB GDDR3 g.skill
i never had this problem until A) new cards, and B) installed the win 8 update... But i rolled my computer back to a date before that update, and then turned updates off in case that was it..
i've also tried installing drivers directly from realtek, directly from my motherboard website. i've uninstalled and reinstalled, and stopped windows from auto installing during my realtek installs on the drivers...
just cant figure out why it flickers like that, the speakers work fine in other devices (e.g the tv).
Here is a screenshot of when i try to download drivers, i get an error 0xE0000247....
And a pic of my device manger
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Sep 15, 2014
I have recently bought a ASUS X550LC Laptop in that. i was trying to install bluetooth drivers but it crashes frequently during the installation. i have tried a lot and i cant able 2 solve the problem.
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Feb 14, 2014
I have a ASUS N56VM laptop, I have upgraded to Windows 8.1 Pro a few months ago (free DreamSpark account) and I can't get USB 3.0 to work at the speeds at which it needs to work. An 3GB ISO which I copy from my HDD to an USB3.0 USB-stick gets a max speed of 25 mb per second. I have already tried everything I could think of, including the following:
Upgrading Intel chipset drivers from ASUS support site (delete old, install new)Upgrading BIOSINF hack (Windows 8 and Intel USB 3.0 Host Controllers | Plugable) "Windows 8* has a native in-box USB 3.0 driver. Intel is not releasing a specific Intel USB 3.0 eXtensible Host Controller Driver for Windows 8."
The driver I have is: imgur: the simple image sharer
The only thing I can think of is maybe mailing ASUS if they can supply a new BIOS revision or mailing Intel if they can supply some new chipset drivers...
EDIT1: A few months back, when the laptop was still running Windows 7, the read/write speeds were "normal", meaning that they were what you would expect from USB 3.0.
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Jan 19, 2014
Every time I plugin a device (Memory card, Cell phone etc.) Windows 8.1 automatically opens Devices and Printers which is very annoying. I set Autoplay to "Take no action" but in vain. How can I disable this behavior?
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Dec 12, 2013
For some reason the green bar goes all the way across the top of the screen before the devices and printers menu will load. In then loads without an issue after waiting for almost two full minutes. This is a core I7 Win 8.1 PC with 16GB of ram and an SSD so it screams otherwise.
I do have a lot of devices on my home network but my windows 7 PC which is on the same network loads the devices and printers menu almost instantly. If it were a device hanging up you would think that the Windows 7 PC would also be affected but it isn't. I will say that Windows 8.1 does identify a whole lot more devices that fall into the category of "multimedia devices" on the network than does windows 7.
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