Hardware Drivers :: New HP Officejet Pro 8620 Does Not Appear In Devices And Printers
Jul 29, 2014
I have recently purchased a new HP Officejet Pro 8620 and am currently having problems actually using it.
I have already installed the full-feature driver from the HP website but the printer does not appear in devices and printers. However my printer does appear in print dialog and the device manager. I have tried adding the printer through devices and printers but it has no effect.
When I try to print anything through print dialog or any application for that matter no print job is sent. Basically I can't print anything from my computer now.
I have already re-installed the driver multiple times only to come up with similar results. This is for my main computer which is a HP Envy dv7. Also I have connected to the printer via the wireless router option.
However for my second computer which is a Dell XPS 12 everything worked fine right from the start which also connected to the printer wirelessly.
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Jun 4, 2014
My friend happened to look in Devices and Printers, and in the Multimedia Devices section he had about 10 devices showing up that he never heard of. Six of them were computers with names that he had never heard of, the others were devices that we could not tell what they were.
I expect that these entries mean that at some time they were on the same network that he was on. Would that be correct?
If so, then it is a matter for concern because he never goes on public networks. He only goes on his network at home, and a network in a small office that he rents and shares with one other person. They have their own router with security set up on it, and that router is connected to an Ethernet jack that most likely goes to a switch on a network that also provides internet service to some other offices in the same building.
This computer is only about 2 months old, so these entries can't be too old.
When I looked at his computer, he was on his home network and all those other devices showed as Offline. I right clicked on them all and removed them. Would it be a good guess that perhaps the security of the network at his office was compromised, and those devices were connected to that network at some point?
I told him to monitor and see when they reappear, but he won't be back in that office for 2 weeks.
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May 23, 2014
New printers do not display in Windows 8.1 Devices and Printers (no icon):
New Dell, clean install:
- Reinstalled Dell Factory Image
- Updated to Windows 8.1
- Installed Office 2013
- Added BUILT-IN Windows Driver for LaserJet 5P/5MP
- Added Epson driver for Windows 8 64 bit from Epson website
Neither printer shows in Devices and Printers.
Rebooted. Stopped and started print spooler. Checked registry and all printers, including the new ones, appear to be listed in all the correct registry areas.
Open Notepad, select Print, both printers are listed.
Both printers print. When in Notepad, select Print, I can right click on the printer, select properties, and control the printer, print test pages, change drivers and preferences, etc.
The ONLY PROBLEM is the printers do not show in Devices and Printers, so I cannot control them from there.
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Jun 29, 2014
When I go toControl Panel -> Hardware and Sound -> Devices and Printersit can take 5 minutes or more to populate the window. A green bar slowly progressing along the top.
Sometimes (not always) when I click on the Network icon it shows an empty window, taking five or more minutes, also with a green bar slowly progressing along the top. EDIT: After I submitted this post I saw that the network window had finally populated. Still, it was incredibly slow and happened after the window showed a message saying "This folder is empty."
If I go to This PC that comes up almost instantly, including the mapped network drives.
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Feb 7, 2012
My friend happened to look in Devices and Printers, and in the Multimedia Devices section he had about 10 devices showing up that he never heard of. Six of them were computers with names that he had never heard of, the others were devices that we could not tell what they were.
I expect that these entries mean that at some time they were on the same network that he was on. Would that be correct?
If so, then it is a matter for concern because he never goes on public networks. He only goes on his network at home, and a network in a small office that he rents and shares with one other person. They have their own router with security set up on it, and that router is connected to an Ethernet jack that most likely goes to a switch on a network that also provides internet service to some other offices in the same building.
This computer is only about 2 months old, so these entries can't be too old.
When I looked at his computer, he was on his home network and all those other devices showed as Offline. I right clicked on them all and removed them. Would it be a good guess that perhaps the security of the network at his office was compromised, and those devices were connected to that network at some point?
I told him to monitor and see when they reappear, but he won't be back in that office for 2 weeks.
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Jan 19, 2014
Every time I plugin a device (Memory card, Cell phone etc.) Windows 8.1 automatically opens Devices and Printers which is very annoying. I set Autoplay to "Take no action" but in vain. How can I disable this behavior?
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Dec 12, 2013
For some reason the green bar goes all the way across the top of the screen before the devices and printers menu will load. In then loads without an issue after waiting for almost two full minutes. This is a core I7 Win 8.1 PC with 16GB of ram and an SSD so it screams otherwise.
I do have a lot of devices on my home network but my windows 7 PC which is on the same network loads the devices and printers menu almost instantly. If it were a device hanging up you would think that the Windows 7 PC would also be affected but it isn't. I will say that Windows 8.1 does identify a whole lot more devices that fall into the category of "multimedia devices" on the network than does windows 7.
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Jul 14, 2013
I have a Dell Inspiron laptop that I had to restore to the factory Dell settings recently. After formatting the hard drive and re-installing windows 8 I noticed that the computer name in the devices and printers panel was Dell, Inc. instead of the computer name that I put in when re-installing windows. Is there a way to change the computer name in the devices and printers panel so that it matches the computer name in the system panel? I can change the computer name by going into the system panel but that doesn't change the name in the devices and printer panel.
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Sep 23, 2012
I have two network printers, a HP 1006 that is shared off my Windows Home Server and a Brother 2070N that is shared from another Dell PC running Windows 7. I can print to these shared printers from every other PC attached to my home LAN but the Windows 8 PC. I cannot add drivers but I can "see" both printers when I go to Control Panel and try to add the printers. Trouble with printing?
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Jun 22, 2014
I've just set up a clean system installation (Win 8.1 PRo x64). As a part of it I obviously installed my printer driver. The printer is Lexmark E260d and I use Lexmark Universal Driver downloaded directly from Lexmark's webpage.
My surprise is that after installation I have two such printers available at my system:
- "Lexmark E260" - which is the name I gave during installation,
- "Lexmark International Lexmark E260d" - which is another device appearing as a printer.
Both drivers / devices (?) print correctly yet I can see some differences in their functionality descriptions, when choosing Properties / Hardware. Lexmark E260 device has there "Print queues" only while Lexmark International... device has three types "Printers", "Print queues" and "Universal Serial Bus controllers". Another thing is when I double click on devices icons in "Devices and Printers" window - Lexmark E260 brings well-known list of documents actually being printed and Lexmark International... brings printer configuration dialog allowing to see printing documents, customize printer setting and so on.
Why I have somehow two different printers appearing on my system? Should I remove one of them and which? How can I avoid duplicating devices when installing drivers?
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Jul 22, 2013
Our customer has recently upgraded Windows server from 2003 to 2008.
In new server, we saw that network printer's definition in registry is in the format of 'Printer on Server', while in old server the printer format was mainly 'ServerPrinter' (although the 'Printer on Server' format existed there too).
So due to this change in printer 'format', we need to modify our software to recognize the new format.
How does windows determines which format to use in printer definition? Is there a way to switch between formats?
(Note: I refer to printer definition under HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionDevices registry key) ...
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Jul 8, 2014
My usb ports do not recognize some devices. Sometimes when I plug one device another one is unplugged., some times a specific usb port works, sometimes it doesn't. eg: when i unplug the mouse nw and plug it again it will stop working. if i plug another device eon a different usb port the mouse is disconnected. I went to control panel devices Manger and uninstalled every usb port and enable it again with no results.
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Aug 10, 2014
My power efficiency report is telling me that none of my USB hubs and devices are entering selective suspend.
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Jul 2, 2014
I have a weird issue in which after a boot of the machine it will take some time for USB devices to become initialized, yes... this includes my USB keyboard and mouse. So essentially even though the system may be up and running at the user logon screen, I have to wait five seconds until I can type my password in on my USB connected keyboard.
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Jan 3, 2014
I am having problems with USB 3 devices disconnecting and reconnecting all the time when they are plugged into the Esata ports on the back of the motherboard in my sig. The USB 3 devices work ok in the normal USB 2 and 3 ports on the motherboard but I am not sure why they are not working in the Esata ports? I'm running Windows 8.1 with all the latest drivers and I am also running the BIOS f7e provided by Gigabyte to see if this would resolve the issue but it's not worked. If I connect USB 2 devices to the Esata ports they work ok, but could they possibly be faulty as they are not working correctly with USB3 devices?
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Apr 22, 2014
Whenever I try to connect my flash drive, phone or digi cams. It can't detect anything then I saw this in device manager, is this the culprit?
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Jun 6, 2014
I have recently built a new computer and installed Windows 8. All was running fine (including USB devices such as iPhone, flash drive etc), however since upgrading to Windows 8.1, none of my USB devices are showing up at all. Oddly, the mouse and keyboard still work.
When I go into the BIOS, all my devices (iPhone, Flash drive, keyboard and mouse etc) all show up in there, so I'm guessing it's a driver/Windows 8.1 issue that I'm missing?
I have been to the ASUS website and downloaded all the drivers I can find, but still no luck.
My motherboard is an "Asus Z97 Pro". I have tried contacting Asus support, but they are completely useless!
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Feb 9, 2014
I'm having an issue where if my USB devices are plugged in when i start my computer they are fine. but if i try to plug in a thumbdrive after it's already been turned on it won't recognize it. nothing.
Just Ran the SFC /scannow and i don't know what to make of it. it is attach The Attached file has the SFC details. not sure what to make of it.
Running
Windows 8.1 x64
Gygabyte: z68a-d3h-b3
(will attach more if needed.)
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Sep 15, 2014
I have a Dell Inspiron 660 PC w/windows 8.1 no matter what I plug into the usb port I cannot find it on my computer. I hear the connect/disconnect sound, but can't find anything on the computer as to where it is at or how to open it. The device is a storage device with photos. It also does the same thing with my phone. I hear it, but nothing opens or comes up anywhere.
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Jan 14, 2014
I have an iomega portable usb drive. I can plug into any of my windows 7 machines and access the files and store data on it. when I put into my win 8 machine it shows in devices and printers and in my computer shows as removable disk but you cannot open it up.
I have went into device manager and tried to update the usb driver installed but no use at all.
really strange that it shows in devices and printers but I cannot get the files.
the thing is I need to install and transfer some backups onto my win 8 machine so I need it to work desperately.
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Oct 20, 2013
After upgrading to 8.1 all of my previously listed devices are no longer listed under devices... in fact there are no devices listed. I can also not add a device. If I look in device manager they are listed there and if I go to print the printer shows up and I can print. The screenshot below shows what I see when I open "Devices and Printers" in control panel. The biggest issue is not being able to add devices like Bluetooth speaker.
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Jun 7, 2014
I have run into a problem with my Windows 8 computer once in a while, it's that my PC doesn't recognize USB ported devices as supposed to, but it does recognize things such as a wireless mouse and keyboard. Now, my question is, can I buy a wired Xbox 360 controller and connect it to my computer, and trust it to download the drivers correctly, and work like it's supposed to? I have got a new game, and really want the controller to work for it.
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Mar 15, 2013
My observation on using a couple of USB3 small passport 2TB self powered disk drives when I connect then to a powered standard usb2 hub is that they perform FAR FASTER than external USB 2 disk drives --especially the self powered small pocket size one's.
So if you are buying external drives --even if you don't have USB3 ports on your machine it's still worth going for the USB 3 drive.
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Dec 15, 2013
I recently switched my pc from 2 AMD cards to 2 Nvidia cards, when i was preparing to install the 2 cards, i shut down my computer, during the shutdown it asked me to update and shutdown win 8 which i did. ever since i did that my audio devices are not detecting.. nothing i do is working.
When i use my plug and play speakers, they are not recognized... let me rephrase.. in the playback devices menu they show up as "Speakers" as they always have, then quickly disappear, then show up again, then disappear again, then back and forth over and over and over again..... i tried uninstalling my audio drivers and reinstalling. this did not work. i can get sound with the speakers, by just pluggin them into my TV, but i cant control the audio or the 5.1 surround from the tv, it just shows them as stereo...
Asus Sabretooh 990 fx R2
AMD 4.3 vishera FX 8 core
GTX 780Ti (primary)
GTX 480 Superclocked (dedicated physx)
850 modular psu
16GB GDDR3 g.skill
i never had this problem until A) new cards, and B) installed the win 8 update... But i rolled my computer back to a date before that update, and then turned updates off in case that was it..
i've also tried installing drivers directly from realtek, directly from my motherboard website. i've uninstalled and reinstalled, and stopped windows from auto installing during my realtek installs on the drivers...
just cant figure out why it flickers like that, the speakers work fine in other devices (e.g the tv).
Here is a screenshot of when i try to download drivers, i get an error 0xE0000247....
And a pic of my device manger
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Dec 19, 2013
I have been several problems for a while since I installed Windows 8.
Firstly my screen and WiFi randomly stop working (at different times).
The screen goes blank (black) and it won't do anything (even caps lock) so I think it's completely frozen. Usually I hard reset, but today I got distracted and it eventually came back. No event logs or anything.
With the wifi, it says it can't detect any networks (red cross icon) and again the only fix is a hard reset, reinstalling drivers doesn't work.
Finally, recently my fingerprint scanner wouldn't let me log in. It says in biometric devices that it's unavailable, but none of the explanations applicable. I tried deleting my metrics and reinstalling but nothing...
I have an HP pavilion tx2 1250ea but I had to replace the motherboard and it's a 1050 or something, but obviously it's compatible.
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Sep 11, 2012
After I upgraded my windows 7 to windows 8 pro I had this problem . There are four devices that have a yellow exclamation mark showing in the Device manager.
They are WAN Miniport (IKEv2 / L2TP/PPTP/SSTP)
All of them show this error: This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
I don not know what these devices do or how to fix it .. I have also problem in Merto apps they cannot connect to the internet even though I can browse and download .. I do not know if those WAN Miniport devices cause this problem.
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Jan 12, 2014
Windows 8.1 Pro.
The icon of "Safely Remove Hardware and Eject Media" appears even when i not have any devices plugged in.
And if i click it it shows below the "Open Devices and Printers" an item with text "..." which is disabled..
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Aug 23, 2014
I just recently bought a new HTPC server and installed Windows 8.1 on it. Everything seems to work great except my USB mouse and keyboard. The range of these wireless devices dropped to just about one meter. They work further away if I lift them high in the air but from waist level they only work from very close ranges. Before they used to work perfectly from distances up to 5 meters.
What's odd is that the USB recievers are in the exact same spots as they were in my old computer. I have an extender cable and a hub so there are no obstacles between the recievers and the devices. I'm not sure whether this is because of Windows 8 or because of the new hardware. My previous computer was a laptop running Win7 but the new one is a desktop. The devices seemed to work bad even in BIOS so I suspect it's the hardware.
I have installed latest drivers, replaced batteries and tried different positions for the recievers but nothing seems to fix this issue. I have not added any new wireless devices in the household.
Keyboard: Microsoft Wireless Keyboard 3000 v2
Mouse: Logitech M505 Wireless Mouse
System:
Intel i3 4150
4GB DDR3
Asus H97I PLUS M-ITX
500W
Windows 8.1 x64
Previous system:
Intel i3 350M
3GB DDR3
Dell Vostro 3300 laptop motherboard
Windows 7 x64
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Apr 26, 2014
Any update resolving the network printers becoming offline. I cannot remove-add the same printers again and again specially for the people i support in our office.
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Feb 27, 2013
We just got a Win 8 machine, and finally decided to make a workgroup to share printers. made the workgroup, named workgroup, on the new win8 box. two desktops with win7 connected perfectly.
I cannot get the xp laptop to connect, I changed the Name from mshome to workgroup, but it still does not work.
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Aug 11, 2014
So, have a client who runs Windows 8. Can't print to any of the printers in their office. They have shared / wireless and a couple of USB connected ones. Each one installed /configured indivdually and the test print will queue up but nothing will happen, it just sits there and does nothing
The ONLY thing i could managed to get to print was through bullzip (pdf creator )
check printer spooler
checked permissions on spooler/printers folder
re-installed printers different ways
they all seem to install just fine, but won't print
Computer has been rebooted several times to no avail. I tried different drivers for each.... ??
This is regular workgroup/ not domain.
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