Windows 7 Update Causing HP Laptop To Be Unresponsive?
Dec 3, 2012
My HP Pavilion DM4 laptop is currently un responsive, stuck in the midst of a Windows update (screen showing "Please do not power off or unplug your machine, Installing update 2 of 2") for more than 16 hours. I've tried to hard reboot it by pressing the power button but it doesn't work (the same screen with the Update message just keeps displaying). I'm ready to take the battery out but wanted to check here first to find out what you think I should do.
Here is some add'l background. This laptop was experiencing issues w/the keyboard and mouse not working after a Windows update was applied a couple of months ago (didn't realize it at the time). I tried several things to try to fix it before I realized I could do a system restore and just go back to a time before the update was applied (sometime in Aug or Sept). I then shut off the automatic Windows updates and ran each update separately (there were about 16 critical and 6 recommended updates), rebooted and checking for issues in between each update. I should have written down exactly which update this was (I believe it was from Oct 9 and related to security issues w/Microsoft Windows).
what I can do to get my laptop to respond again??
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Nov 7, 2012
I turned on my computer last week after it working fine and it all the sudden became very slow and unresponsive to the point of no use. So i reinstalled windows using the recovery partition. After reinstalling windows my computer is still very slow, often becomes unresponsive, windows updates will not download or take absolutely a lifetime to download. I am at a point where i do not know what to do. It is mid semester in school and this computer is important.
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Jan 23, 2013
A few days ago, my computer stopped booting up. The splash screen for the mobo showed up, and then I would get a black screen w/ a white flashing cursor and nothing else. I put in my Win7 install disc to try to do a repair, and eventually figured out that if I change my boot sequence in the BIOS so that it goes to the DVD drive 1st and the boot hard drive last, it boots up just fine. I reset to the last recovery point, changed the BIOS back so it would boot from the hard drive 1st, and everything thing worked fine... until it installed the latest Win7 updates. After that, I had the exact same problems. So I changed the BIOS again as a temporary solution, and then I noticed that the computer wasn't sleeping properly. It used to turn off the display, the hard drives, the case fans, etc. Now, it turns off everything EXCEPT the case fans... which pretty much defeats the purpose of putting it in sleep mode.
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Jan 15, 2013
I have encountered an extraordinarily odd problem on freshly reformatted Windows 7 Home Premium 64bit machine. I reinstalled Windows, all the updates, then tried to install Office 2003. When returning to Windows Update I got a 8024402F error. I used System Restore to take me back before the installing office, tried Windows Update. Installed Office 2003, same error.
The reason for the reformat was the same error, which I tried to resolve by deleting the SoftwareDistribution folder. It seemed to work, but then a Windows Update attempt hung on checking for updates for nearly 10 minutes. I got frustrated and rebooted, and the machine would not boot at all. Not even in Safe Mode. System Restore via the recovery environment generated numerous errors. No clue what might have caused all this, but needless to say I am reluctant to try solve this error by canning the SoftwareDistribution folder.
Has anyone encountered this? The culprit update must be sometime in the last month or so. The customers first told me about getting errors saying Windows Update was failing about two weeks ago, and said they were around for a while before that.
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Mar 17, 2012
My EEEPC 1201N laptop is unresponsive after a few minutes after loading my desktop. It's running on Windows 7 Starter.Before this happened, I saw a message just after the boot display and before the welcome/log-in screen something like: C:Windows....Registry..I can't remember what exactly it was because I thought it was just an update (but it was the first ever type of message update I've seen compared to previous update messages).I did a system disk check scan, and no errors were found. I also did an avast! boot system scan and the log was:File C:UsersAsus EEEPC 1201NApp DataLocalTempkB9fdCry. exe. part| >Quick Time. msi |>QuickTime.cab|>QTInfo.exe Error 42127 {CAB archive is corrupted}Cyber link temp update file was infected by "Win 32: Trojan-gen." I experience the OS crashed for a few times, but this is the first time it became unresponsive.I would like to know how can I detect whether other system files were corrupted/infected that causes the OS to be unresponsive and fix the issue.
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Mar 23, 2012
Yesterday after booting my laptop, I filled in my log in details. They were submitted correctly and the Welcome screen appeared whith the loading circle. Then the screen went black and all that was left was a responsive cursor switching between its normal and loading skin.I must have rebooted ten times, and the same results have appeared. I managed to login after an hour one time but that just wont do.
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Oct 2, 2012
Win 7 was freshly installed on my laptop on a brand new 160 gb hard drive. 1st fresh install was Win Home ver 7 32bit. After installing 32 bit , realizied I mistakenly installed Win 7 32 bit Home version. Product key revealed original software was Win 7 Pro 64bit. Keyboard problem did not occur with 32 bit version. Once I installed the Pro 64 bit version the keyboard was non responsive.
Keyboard worked fine with 32 bit install and unresponsive after 64 bit install. Touch pad works.
I carefully removed and installed brand new laptop keyboard. Same identical problem. Non responsive laptop keyboard. Suspect this is a software problem but unable to know which/what software driver may be compatible with 64bit Win 7Pro version.
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Jul 27, 2012
I bought my Dell Inspiron N5050 laptop, windows 7, intel i3 core processor about 3 weeks ago, and it ran perfectly, handled all my ridiculous multitasking well, and was really light compared to others I've had. This morning my nephew was using it to play Skyrim (I digress, sometimes I sneak onto his game files for a little fun) and....well he has some anger issues, but that's not what this is about. Something upset him and he slammed the lower left side of the laptop pretty dern hard. Nothing broke on the outside, but suddenly the computer became unresponsive, and I had to force shut down the whole thing. When it started back up it wouldn't....start back up. I got an error message saying "Windows could not start successfully, we recommend you launch startup repair to try and fix the problem. Well I did that about 2 dozen times in a row with failures each time, till finally, much to my joy, it successfully started back up. Except now whenever I try to open a new program, it sometimes has periods of unresponsiveness, and some things like Skyrim can't be opened at all.
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May 6, 2012
i have an acer laptop and i have 3 usb ports. 2 of the 3 work, the other doesnt pick up any devices i plug into it. i can still use it to charge things, but it wont open them and the devices work properly in other drives and computers. but since it is delivering power, im thinking its some kind of software issue. is there a way i can fix this without buying any expensive software?
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Jun 27, 2012
Recently both my PC and Laptop have started to freeze intermittently when surfing the net. By freezing I mean that the computer becomes completely unresponsive with the screen stuck on whatever page I was on at the point of the freeze - the mouse cursor stops moving, the clock stops ticking, no response to control-alt-delete, etc. Nothing I can do but power down and re-boot. I have tried just leaving the PC for an hour but it does not recover.
This happens regularly but intermittently and at random intervals. I can rarely go 30 mins of surfing without a freeze. On my laptop the fan really ramps up when this freeze happens - as if the CPU usage has gone up to 100%. However, the on screen CPU gage gadget does not change as the whole screen is frozen. When I log back in there is nothing in the windows event logs for the time of the failure.
The PC is on Windows XP and the laptop is Windows 7. I use a mix of IE9 and Chrome on the laptop and IE8 and Chrome on the PC. The freeze happens using any of these browsers. The only thing that I can see that the PC and Laptop have in common is that they are using the same router (PC via cable and laptop via wi-fi) and I have Norton 360 and Norton Family installed on both. How I can track down the cause of this issue? (Disabling Norton Family makes no difference.) Any other logs or logging tools that I could use?
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Dec 21, 2011
I've got this new laptop last month and after two weeks got my first BSOD. I've done chkdsk, sfc, and last know good config only to have it back again every 3 days or so. I don't have restore point far back enough and don't think I've installed anything that could cause this. The driv'ers are up-to-date, and I don't have Norton or AVG just Kaspersky Internet Security as my antivirus. But I do play LOTRO but at the lowest graphics quality. I don't have any CDs and the laptop didn't come with a Windows disk so I can't repair or reinstall it to its factory settings. Sometimes the BSOD appears when I starting shutting down, otherwise its random.
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Nov 13, 2012
I have a toshiba laptop and I think there may be background programs running because it is very slow. I have window xp and also need to get rid of that and install windows 7?
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Apr 14, 2012
I'm having problems in my computer which I'm failing to identify. The symptoms: Computer turns unresponsive. It seems like a windows explorer crash or maybe a hardware problem, but I don't know how to be sure of which.
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Apr 1, 2011
I recently bought a new Dell Inspiron M5010, and it came with Windows 7 home Premium. I am the first owner of this computer.However, I keep getting this flag that says that it can't update my computer, then... If I go into the control pannel, it says that my firewall is on. However, the flag says that it isn't. I click on it, and hit the turn on button... Nothing happens... And Internet explorer 8 says that it stopped working prooperly.... If I restart my computer the flags go away for a while, but if it is on for a couple of hours, the flags come back up... I have the Mc Afee antivirus... I have Norton as well, but was waiting until my free trial that came with the computer to end to install it... I understand basic computer concepts..
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Feb 3, 2013
my laptop has 8gb of ram and intel i7 quad 2630m. i had mozilla firefox + google chrome opened with 3-6 tabs while playing Internet video but when i was installing this 1 windows update my laptop lagged until it the update was nearly completed.i don't think i should be lagging but my question is when installing windows update is it normal to lag and does it use the cpu or hard drive?
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Feb 3, 2013
I have a Dell laptop Vostro 3350. It has been working fine for 2 yearsIn the middle of a windows update, the laptop was turned off.When started again, it had errors on update and stopped. Rebooted a few times but it always failed at the same point.Tried rebooting and using the system restore and repair options.It did get past the initial error point, but failed again further on.Now it doesn't boot at all, I get the error of needing to plug in a bootable device.
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Oct 16, 2011
I just built a new system and installed MS windows 7 64bit home premium. Have issue that ever so often my mouse and keyboard stop working when on websites. If I plug into a different slot on the motherboard, it shows no power to my mouse. I am not sure whether it is my Motherboardor the power supply. It seems to happen when there is animation on the website.[CODE]
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Feb 6, 2012
Recently my computer started freezing it completely freezes and becomes unresponsive and I have to hold down the power button to reboot, so my first attempt was to scan the hardware I ran a Pc-Check diagnostics and all the hardware passed I then completely formatted the hard drive and restored the computer. Once Windows 7 completely installed I installed the missing wireless driver however, after using the computer for about 15min it froze again. I then disassemble the laptop and did some internal cleaning I blew out the dust from the heat sink and applied new thermal paste to the processor. Even after that the problem still remains. Now there is a catch when I boot the computer in safe mode it doesn't freeze even after leaving it on for 5hrs so I don't know what the problem is in normal boot.
Specs:
Toshiba Laptop
Model L505-S5984
Windows 7 SP1 64-bit
WD 320 GB HDD
2X4GB DDR3 Memory = 8GB
Intel Core 2 Duo Processor T6500
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Jan 9, 2010
I recently installed windows 7 on my desktop. During boot up I can use my keyboard, but once windows loads the keyboard is unresponsive. I've tried a wireless and wired keyboard. I also have a wireless keyboard and mouse combo in which the mouse still works but still no keys.
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Jul 22, 2012
I recently purchased an Acer Aspire for the business & I was very specific at time of purchase that it must NOT run Vista as the accounting software I run is not compatible with Vista.
All went well for about a month & then the accounting software started to play up. I contacted their tech support people & they talked me through a few fixes however during these fixes we discovered latent COMPATIBILITY FOLDERS on the computer that simply should not be on a machine unless it is running Vista. I contacted the store I bought it from & they admitted that it had originally come with Vista but had been upgraded to run Windows 7 Home Premium prior to purchase. He told me to come in & they would remove the components that had not been removed properly during upgrade.
I was unable to go in that day but told them to expect me within a day or two at the most however before I could get back (the following night in fact) the computer ran some scheduled updates from Microsoft & when I went to use it the next day it was all sorts of wrong! It didn't even look the same (desktop) & files were missing or moved. When I went to online help I kept getting diverted to Vista help rather than Windows 7 help. I contacted the computer store again & they said that the update may have found these compatibility folders & freaked out & reverted the machine back to Vista.??
Anyway, I have lost loads of files that I had not yet backed up as I was planning to do this immediately prior to taking the laptop back to the shop so I had everything backed up & my accounting software won't work. The shop said they can restore Windows 7 but probably can't restore any lost data as they are only retail...
2. Is my data lost forever or can it be restored by a computer repair technician?
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Mar 9, 2011
I tried to shut down my laptop, the "Installing update, do not shut down or power off your computer" screen appears but my battery died during the update. And now when I startup the "Launch start up repair" appears and when i click it, I get stuck on a blue flower wallpaper screen thing and nothing appears. All i can see is the wallpaper and the mouse cursor.
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Feb 16, 2012
New laptop, it was shut down or closed during the update and now is frozen on the 7 of 8 screen and just hangs there. I cannot reboot and it did not come with a recovery disk. I can't get it to come off this screen at all. I tried shutting it off but an orange light flashes and when I turn it back on it's still on that screen. Since I have no recovery cd or repair CD what do I need to do? If I have to restore I really could care less as I don't have too much on it because it's new. Maybe some photos but whatever.
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Jul 18, 2012
i have a dell latitude d430 and I accidentally shut it down whilst it was configuring updates.Now, when turning on all i get is the 'configuring updates stage 3 of 3 0% complete' and then it appears to restart and do it all over again.
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Jul 24, 2012
I've had this windows 7 laptop for less than a year now, with no problems at all. I7 processor, good speed/graphics etc. Recently however (about a week ago) I turned it on and although the internet works, very specific (and all seemingly windows related) problems are reoccurring and making the laptop unusable. The first thing i notice when I start it up (I'll write it all because I can't seem to google the right solution for this) is that i get a black screen after entering login details for about 2 mins (used to be very quick). Then it loads and i notice the wifi icon doesn't show connected or anything it just has the loading circle over it and it stays like this (even now as I'm clearly on the internet typing this).
No gadgets launch but eventually i get my desktop. This is were it starts getting annoying because, if I open windows update the window opens blank and just freezes, not the whole computer just the update window, same for msconfig, system restore and other windows programs such as windows media player. I can view installed updates (and I'm thinking removing one of these might be the solution as it was around the time I updated windows that this started happening) which is strange as it seems some sections aren't working at all but some are.
To top it off I turned it on about 5 days ago and had the "this is not a genuine windows product" in the bottom right of my background and thought "that's annoying I'll have to fix it tommorow". So i turn my laptop on the next day, ready to fix it having done nothing, and everything is running perfect, i can see my gadgets, I can open WMP and i can look for updates. Restart my computer later that evening and i'm back to the point of nothing working and still there today. I've done a full system virus scan, a boot scan, a defrag and everything.
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Jan 9, 2013
Initial symptoms began when I decided to give Win 8 a try. Immediately after the Windows 8 install my system would become unresponsive/freeze, but never had a BSOD. Mouse was still functional but unable to actually do anything. Forced me to power cycle the PC. I ran memory diagnostics and attempted to use the repair options built into the OS, but no resolution.After trying to fix the Windows 8 freezing I decided to go back to Win-7 HP 64Bit. I performed a clean install keeping only personal files and the windows.old old folder. With the new install I ran all the needed updates in Update manager and updated all the drivers as needed. For the first couple days all was well and then the OS would freeze/hang/become unresponsive... required power cycling to reboot. As of late, the system would boot to log-in screen but would either freeze when I typed a character or moved the mouse. Other times it would hang after entering my password and never load the desktop. There have been times when I couldn't even boot to safe mode[with networking] or [cmd].
So today is throwing me for a loop because I am on the affected computer and all seems to be operating perfect.I am at a loss for understanding, why be broke for 1.5 - 2 weeks and now suddenly work like a charm?I ran SFC and have errors that cannot be fixed automatically. Event viewer has a lot of friendly red icons and a few more mellow yellows. So I am asking for help in resolving the issues that exist with my OS, hoping to learn and avoid installing the Backup image i have from late last year.
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Jun 9, 2011
I don't know for sure the the Win7 update killed the track-pad, but about a week or so ago after I let it run I've lost the track-pad function completely and the keyboard is erratic. If I accidentally hit the Caps Lock key the keyboard stops responding. I discovered if I open the keyboard control panel and just change a parameter, like how fast the cursor blinks and APPLY then I get the keyboard back without rebooting. I downloaded the track-pad driver, says it's the same as installed but the system no longer recognizes it's there in the control panel. This is an HP G60 series laptop running Win 7 Home.
I'm downloading TSG to add that info, but searching I see many people have had similar problems like this with no solution on various brands of laptops and Windows.
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Jan 11, 2012
On Windows 7 Laptop, incessantly prompts to update Java. I've said yes, I've said no, I've changed the settings to turn off automatic updates several times. It won't stop. It prompts about 80% of the time I boot computer on. I've read a few things about messing with registry edits, but really don't want to start with that.
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Nov 18, 2012
My acer Laptop recently crashed after a windows update. Was unable to restore or reset. Now get message telling me to install windows 7 from DVD. Like most was never given DVD.
I do however have XP from an old machine I had. Can I reload the XP and then recover my windows 7 from the partition I think is on my HDD.
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Dec 1, 2011
I've been troubleshooting this computer for some time now. At first, I disabled RAID because of the blue screens and I found that one was bad and the second of the RAID 1 appeared fine. Well, I installed XP to ensure it would work and that was extremely slow. My client didn't have a disc to XP MCE, but instead bought Windows 7. The installation took about 12 hours and the system is often unresponsive. On resource monitor, the 2.13Ghz Conroe CPU is barely tapped and the 2GB of RAM is barely at 30%. However, the system takes forever to boot and it very often stops responding for a period of time.
I did my research and found out that this model--original specs--can handle 7 better than this. I told the client it was probably an HDD error, as it seems to hang everytime the system must access the HDD. I can't even run the Index to find out what the systems rating is. I mem tested the RAM and chkdsk the HDDs before removing the first because of its clear faults in its inability to hold an OS installation. I recently installed the 2.5.3 BIOS update, but I haven't had a chance to install a newer version of Intel Matrix Manager.
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Feb 9, 2012
I got a new machine recently and it all works fine, except the operating system seems to randomly freeze. When it does the only way I have found to get out of it is to manually plug it out and restartOn freeze the keyboard and mouse become entirely unresponsive, the cursor does not move, nor do either click buttons do anything, if I'm typing somewhere the text does not appear, and Ctrl+Alt+Del doesn't bring up the usual screenI'm running windows 7 home premium on a 64 bit machine. I haven't found anything quite like this problem around so I thought it deserved a new topic by itselfI can't think of what to do to determine the cause or any potential solution. Everything's up to date. I think all the drivers are too. I put in different virus software 'cause I thought that might be itdit: The last time it happened I tried putting the keyboard and mouse into different USB ports, but that didn't work.Edit2: I just went to my device manager and manually checked for updates for all the drivers, and it turned out my graphics card needed an update (I updated it myself about three weeks ago so I discarded this as a potential problem). So I installed the update.
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Jul 12, 2012
Laptop auto-hibernates after 4 minutes immediately after Windows 7 update
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