After Update, Laptop Reverted From Windows 7 To Vista?
Jul 22, 2012
I recently purchased an Acer Aspire for the business & I was very specific at time of purchase that it must NOT run Vista as the accounting software I run is not compatible with Vista.
All went well for about a month & then the accounting software started to play up. I contacted their tech support people & they talked me through a few fixes however during these fixes we discovered latent COMPATIBILITY FOLDERS on the computer that simply should not be on a machine unless it is running Vista. I contacted the store I bought it from & they admitted that it had originally come with Vista but had been upgraded to run Windows 7 Home Premium prior to purchase. He told me to come in & they would remove the components that had not been removed properly during upgrade.
I was unable to go in that day but told them to expect me within a day or two at the most however before I could get back (the following night in fact) the computer ran some scheduled updates from Microsoft & when I went to use it the next day it was all sorts of wrong! It didn't even look the same (desktop) & files were missing or moved. When I went to online help I kept getting diverted to Vista help rather than Windows 7 help. I contacted the computer store again & they said that the update may have found these compatibility folders & freaked out & reverted the machine back to Vista.??
Anyway, I have lost loads of files that I had not yet backed up as I was planning to do this immediately prior to taking the laptop back to the shop so I had everything backed up & my accounting software won't work. The shop said they can restore Windows 7 but probably can't restore any lost data as they are only retail...
2. Is my data lost forever or can it be restored by a computer repair technician?
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