Windows 7 Screen Goes Blank And Will Come Back Only When Mouse Is Used

Dec 21, 2012

HP G60 laptop, after the unit has been on for 10min or more it has a random issue with the display going blank. If you move the mouse the display comes back as long as the mouse is moving. Stop moving the mouse the display goes blank. Sometimes if you let it sit awile it will start working again. It is now so bad the computer is not useable. It has McAfee protection and I run system fix it utilities 11.

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I've tried multiple discs (32bit, 64bit and even my friend's copy)

Has anyone had a similar problem? Does anyone know how to fix this?

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Another USB mouse on another Win7 computer does not have such problems.

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Dec 16, 2009

I am going to preface this by saying that this has *nothing* to do with restoring from sleep or hibernate modes. In searching for an answer to this issue, I found way too much related to that.

My problem is simple. Occasionally (~50% of the time) when I turn the monitor back on after shutting it off, it will stay blank and not really turn back on. It makes no difference how long the monitor has been off. After turning it back on, the power light is green, indicating there is a signal, but the screen is black.

Again, the computer has not slept or hibernated. I simply shut off the monitor and later come back to turn it on. The same thing will happen occasionally if Windows shuts the monitor off after the configured time. (I did that last part as a test; I typically do not automatically shut it off.)

Specs:

OS: Windows 7 64-bit

CPU: Intel Core i7 860

MB: Asus P7P55D

Memory: 8GB - Corsair CMX6GX3M2A1600C9 (2 x 2 x 2GB)

Graphics: NVIDIA GeForce 8800 GTS 640MB

Monitor: Chimei CMV 221D

NVIDIA Drivers: 8.17.11.9562 (11/20/2009)

I originally thought it was the OS that was hung. However, I was able to go into the start menu and restart ("Start" -> "Right" -> "Right" -> "R"), so I know the OS was there responding to my commands.

Attempts to fix:

- Restart the computer. This worked.

- Shut off the power to the monitor and turn it back on. This works most of the time.

- Lock and unlock Windows. This works after a few tries.

- Hit CTRL-ALT-DEL followed by ESC. This works after a few tries.

So, I have a fairly simple work around now. So this is only a minor annoyance. Hitting CTRL-ALT-DEL then ESC does seem to work. I don't think it is a placebo because I waited 5 minutes and it did not come back, but after 2 cycles of that, it came back. I think that fixes it because it causes full screen refreshes.

Does anyone have any ideas or has anyone seen this before? The drivers are recent, but I noticed this with the clean-install Windows 7 drivers for this card as well. This is a very clean and very recent install (3 days). I never had this problem with Vista 32-bit, the same graphics card, recent drivers, but different CPU/motherboard/memory.

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Dec 31, 2010

Everything shows up fine until the welcome screen after that it normally used to fade to the desktop but now it goes blank. The screen in Black with only the mouse pointer. Its not hung, i can move the mouse pointer. Then after a minute or so it advances to the desktop. Everything on the desktop loads up in less than 5s. The PC runs fine, it is really fast as there are only a few programs, but only boots slow. My total boot time is about 3-5 min. I think it should be like in a minute or so.I have not tweaked much with the system but have installed a few programs like MS office, Nero, Acrobat and Photoshop. These are the only heavy programs in the PC right now. The only games on the PC are AC1 and AC2. I have uninstalled my graphic driver and reinstalled. I already minimized the programs in the msconfig>startup to the minimum. I have run ccleaner, spybot s&d, Antimalware and i also have a trial copy of Kaspersky AV (upgrading later to 1-year license). there are no peripherals attached during boot except the USB keyboard and mouse. A printer is attached too but is most of the time turned off.

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Sep 8, 2011

1> After Powering on the laptop and inputting the password for login to Windows 7, I get a black screen with the Mouse cursor active. In the background the login seems to have happened but I don't get to see the Desktop.

2> When i open any program or web page, e.g. yahoo messenger, the messenger/webpage display is very small, i had to manually enlarge it to view properly, i tried changing my screen resolution, but didnt work. My screen resolutions are:

Display: 1.Mobile PC Display
Resolution: 1920*1080 (recommended)
Orientation: Landscape.

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Jul 18, 2012

I opened up my PC to move the front audio cable so that it wasn't sitting on the graphics card (was causing EM interference).When I tried to reboot, my computer now gets to the windows loading screen, then stops outputting video - so the monitor goes blank and eventually turns off. Windows continues to load in the background as I can hear the startup sound play.

Computer Setup:
Gigabyte GA-EX38-DS4 Motherboard
Intel Core 2 Duo E8400 CPU
Gigabyte 670 GTX Factory OC GFX Card
4GB RAM (I think XMS2)
500GB Samsung Spinpoint F3 7200rpm HDD
Corsair 650W modular PSU
Linksys PCIE wireless card (can't remember model)

Things I have tried:

1) Booting into safe mode (works fine, can view the desktop etc.)

2) Booting into low resolution mode (doesn't work, same issue)

3) Booting into safe mode, un-installing the graphics card, booting into normal mode and reinstalling drivers for graphics card (doesn't work, same issue)

4) Trying a different PCI-E slot (doesn't work, same issue)

5) Trying a different output on the graphics card (doesn't work, same issue)

6) Hard CMOS reset (doesn't work, same issue)

7) Trying a different graphics card (even worse, didn't get any video out even at BIOS screen - can't guarantee card is working as I don't have a second machine to test with but it was working the last time I used it a couple of months ago. Second card was ATI rather than Nvidia so shouldn't be using same drivers).

Things I intend to try but haven't had time:

1) Plugging into a different monitor (heard some people mentioning it may be to do with the monitor drivers not reporting max screen settings properly, I could find any windows 7 x64 drivers for my monitor as its so old but I do have a TV I can test with)

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I understand that there is an issue with ATI catalyst control center.

with all due respect, I can't load a driver if my screen is disabled.

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The mouse pointer is there and my wlan button and capslock work, but the mute sound button doesnt respond. If I boot in safe mode, CLASSPNP.SYS is the last file to load and I get the same black screen problem. Im wondering why theres no AGP440.SYS.

I have the ATI M200 chipset and when I updated it awhile back, my PC did the same thing, however I was able to go into safemode and uninstall it. I got another option to update it a week later(which made windows aero work) saying the driver was for windows 7 and it worked. My advanced options are limited to the 3 safe modes and normal mode. Startup repair didnt do anything.

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