Stystem Unstable Trying To Install SP2

Mar 31, 2008

i've recently connected to the internet via broadband, so purchased Norton Internet Security 2008. When trying to install that I was informed I needed to update Windows to XP Service pack 2. (the pc is at least 5 years old, purchased by my wife before we married). I tried this, but eventually a message came up - "Did not install - system unstable". So I did what it said and Uninstalled. But now I'd be very grateful for any advice, ie what does this mean, how can I get the system to be "stable" and thefore install SP2 and therefore Norton Security.In the meantime I'm worried about going on line ( I am sending this from a library) due to being exposed to viruses, spyware etc. A message has already come up about having spyware (but I think this was removed after downloading anti-spyware from yahoo).

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System Unstable Hijackthis Log Enclosed..

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Hello there after lots of previous problem with my pc. I have formated my PC and though running ok whenever i access Security Centre or the Control Panel neither will respond. Please help. H Here is the Hijack this log file....

Logfile of HijackThis v1.99.1
Scan saved at 14:56:23, on 01/09/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSSystem32svchost.exe
C:WINDOWSsystem32spoolsv.exe
C:PROGRA~1GrisoftAVGFRE~1avgamsvr.exe
C:PROGRA~1GrisoftAVGFRE~1avgupsvc.exe
C:WINDOWSsystem32
vsvc32.exe
C:WINDOWSsystem32slserv.exe
C:WINDOWSzHotkey.exe
C:Program FilesCyberLinkPowerDVDPDVDServ.exe
C:WINDOWSSOUNDMAN.EXE
C:Program FilesDigital Media Readershwiconem.exe
C:WINDOWSALCWZRD.EXE
C:PROGRA~1GrisoftAVGFRE~1avgcc.exe
C:PROGRA~1GrisoftAVGFRE~1avgemc.exe
C:WINDOWSsystem32
undll32.exe
C:WINDOWSexplorer.exe
C:Program FilesInternet Exploreriexplore.exe
C:DOCUME~1PAULSM~1LOCALS~1TempTemporary Directory 1 for hijackthis[1].zipHijackThis.exe

R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://news.bbc.co.uk/
R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://www.msn.co.uk
R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:Program FilesAdobeAcrobat 6.0ReaderActiveXAcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM..Run: [IgfxTray] C:WINDOWSsystem32igfxtray.exe
O4 - HKLM..Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM..Run: [CHotkey] zHotkey.exe
O4 - HKLM..Run: [ShowWnd] ShowWnd.exe
O4 - HKLM..Run: [RemoteControl] "C:Program FilesCyberLinkPowerDVDPDVDServ.exe"
O4 - HKLM..Run: [NeroFilterCheck] C:WINDOWSsystem32NeroCheck.exe
O4 - HKLM..Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM..Run: [SunKistEM] C:Program FilesDigital Media Readershwiconem.exe
O4 - HKLM..Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM..Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM..Run: [AVG7_CC] C:PROGRA~1GrisoftAVGFRE~1avgcc.exe /STARTUP
O4 - HKLM..Run: [AVG7_EMC] C:PROGRA~1GrisoftAVGFRE~1avgemc.exe
O4 - HKLM..Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM..Run: [NvCplDaemon] RUNDLL32.EXE C:WINDOWSsystem32NvCpl.dll,NvStartup
O4 - HKLM..Run: [nwiz] nwiz.exe /install
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavaj2re1.4.2in
pjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:Program FilesJavaj2re1.4.2in
pjpi142.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:WINDOWSsystem32Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.msn.co.uk
O16 - DPF: {131EB16C-BD58-443F-8151-6DFBB0DA1778} (Anark Client 3.0 ActiveX Control) - http://install.anark.com/client/vers...n/AMClient.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O20 - Winlogon Notify: igfxcui - C:WINDOWSSYSTEM32igfxsrvc.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:PROGRA~1GrisoftAVGFRE~1avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:PROGRA~1GrisoftAVGFRE~1avgupsvc.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:Program FilesCommon FilesMacromedia SharedServiceMacromedia Licensing.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:WINDOWSsystem32
vsvc32.exe
O23 - Service: SmartLinkService (SLService) - - C:WINDOWSSYSTEM32slserv.exe

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