Blank Desktop Explorer Not Shows

Oct 13, 2007

when i boot up my computer and log onto a user, the wallpaper shows up and that is it. I tried pressing CTRL + ALT + DLT but nothing shows up, except for the mouse. I am not able to access anything on my computer except for when i'm in Safe mode. So I tried system restore and rolled back it back to previous checkpoints. It worked for a while, and that was it.

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Blank Desktop - No Taskbar - Explorer

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I turned on my comp to find a blank desktop. The wallpaper appears but there is no taskbar and no desktop icons. This is the same for each user on the system. I was able to start the task manager and run a command prompt from there which allowed me to run some programs but not windows explorer. My system restore also seems to have been turned off and all restore points removed.

I managed to run a virus check with AVG free edition which detected an executable file 'charlie.exe' in the my pictures folder for two of the users saying they were trojans 'trojan horse backdoor.generic8.fjs'. AVG deleted these but, as I suspected, did not cure the problem. I have also run adaware but this never detected anything other than a handful of tracking cookies. I have downloaded Hijack this V2.0.0, but will wait for advice before posting a log.

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After a few days of work, the user cannot open new windows explorer or other application windows. Nothing happens if she tries to. If she closes one window, then she's able to open a new one. The "allowed" number of opened windows varies from time to time, sometimes being as low as 4, but sometimes around 10 to 12. The performance tab in the task manager is completely blank (see screenshot). Some Windows explorer menu bars sometimes are blank, and a windows logo appear instead of the menus (see screenshots).
Rebooting fixes the problem, but it comes back a few days later. The laptop is part of a domain, running generally the same applications as other desktops and laptops in the domain, running the same antivirus, etc. The virus definitions are up to date, and a full scan has been run. Even stranger is the fact that when it happens, Windows XP doesn't even seem to be unstable, nor does it crash in any way. Just seems as if there was a limit on the number of processes or handles or threads allowed to run.

Laptop: IBM Lenovo Thinkpad (model 63716NF)
CPU: Core 2 @ 1,8Ghz
RAM: 2 gb
OS: Windows XP sp3.
Swap file: initially set to 2046 mb and max is set at 4092 mb
Processor scheduling and Memory usage are both set to "Programs"

I have been searching the web for solutions but cannot find any forum post describing the same problem. Thank you for any help.

http://picasaweb.google.ca/lh/photo/e-ZOIr2dJ-kwUSHi4UCaWw?authkey=WJyfSD3jDKU
http://picasaweb.google.ca/lh/photo/VFQAcZ0KrFj2hEQxCUOH2Q?authkey=WJyfSD3jDKU

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The problem in that desktop is showing up but there are no icons no taskbar no start menu. only wallpaper. pressing alt ctrl del shows up taskmanager but there are no adware or other such processes running up only system processes, i can run programs through it and other things like softwares. last thing she did was paste cliparts from cd to hard drive.

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Blank Desktop

Mar 11, 2005

I'm running Windows XP. When I boot the system all I get is the background. No icons, no taskbar, no Start button. I ran Spybot, Adaware, AntiVir. I also ran HijackThis and here are the results:
Logfile of HijackThis v1.99.1
Scan saved at 12:06:15 PM, on 3/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:WINDOWSSystem32smss.exe
C:WINDOWSsystem32winlogon.exe
C:WINDOWSsystem32services.exe
C:WINDOWSsystem32lsass.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSsystem32svchost.exe
C:WINDOWSsystem32
undll32.exe
C:WINDOWSExplorer.EXE
C:DOCUME~2ADMINI~1.000LOCALS~1TempTemporary Directory 1 for hijackthis.zipHijackThis.exe

R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://www.hp.com/notebooks/pavilion/e-center
R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://www.adelphia.net
R1 - HKCUSoftwareMicrosoftWindowsCurrentVersionInternet Settings,ProxyOverride = http://localhost;
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:Program FilesSpybot - Search & DestroySDHelper.dll
O4 - HKLM..Run: [P2P Networking] C:WINDOWSSystem32P2P NetworkingP2P Networking.exe /AUTOSTART
O4 - HKLM..Run: [ANIWZCSService] C:Program FilesAlpha NetworksANIWZCS ServiceWZCSLDR.exe
O4 - HKLM..Run: [QT4HPOT] C:PROGRA~1HPONE-~1OneTouch.EXE
O4 - HKLM..Run: [OneTouch Monitor] C:PROGRA~1VISION~2ONETOU~2.EXE
O4 - HKLM..Run: [Freedom] C:Program Filesero KnowledgeFreedomFreedom.exe
O4 - HKLM..Run: [UserFaultCheck] %systemroot%system32dumprep 0 -u
O4 - HKLM..Run: [AVGCtrl] C:Program FilesAVPersonalAVGNT.EXE /min
O4 - HKCU..Run: [MSMSGS] "C:Program FilesMessengermsmsgs.exe" /background
O4 - Global Startup: BigFix.lnk = C:Program FilesBigFixBigFix.exe
O4 - Global Startup: Microsoft Office.lnk = C:Program FilesMicrosoft OfficeOffice10OSA.EXE
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:Program FilesAIMaim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:WINDOWSSystem32Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:Program FilesMessengermsmsgs.exe
O10 - Unknown file in Winsock LSP: c:windowssystem32dolsp.dll
O10 - Unknown file in Winsock LSP: c:windowssystem32dolsp.dll
O10 - Unknown file in Winsock LSP: c:windowssystem32dolsp.dll
O10 - Unknown file in Winsock LSP: c:windowssystem32dolsp.dll
O12 - Plugin for .bcf: C:Program FilesInternet ExplorerPluginsNPBelv32.dll
O12 - Plugin for .spop: C:Program FilesInternet ExplorerPluginsNPDocBox.dll
O16 - DPF: {01111F00-3E00-11D2-8470-0060089874ED} - http://supportsoft.adelphia.net/sdcc...d/tgctlins.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/pro...tor/WebSWK.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} - http://messenger.msn.com/download/Ms...Downloader.cab
O20 - Winlogon Notify: Run - C:WINDOWSsystem32
26q0cj5efo.dll
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:Program FilesAVPersonalAVGUARD.EXE
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:Program FilesAVPersonalAVWUPSRV.EXE
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:Program FilesCommon FilesCommand Softwaredvpapi.exe
O23 - Service: HP Configuration Service (HPConfig) - Hewlett-Packard - C:WINDOWSSystem32HPConfig.exe

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