Hardware Drivers :: Keyboard Not Working Correctly After Win 8 Install
Oct 27, 2012
my keyboard doesn't work correctly. In most programs and on webpages, the number keys do not work nor do the special characters accessed through the shift key. Sometimes they act like the space bar, other times they repeat the previously typed alpha character.
All works perfectly in MS Word. The numbers on the keypad do work in all programs. I've checked the control panel and can't find any settings that appear to influence this - no accessibility settings, nothing.
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Apr 17, 2014
Today i turned on my G73JH today and my keyboard is not working, I have windows 8.1 and had to use the on screen keyboard to type anything in. The keyboard works fine when i press F2 to go into the bios and and can navigate around the bios no problem.
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Jul 10, 2013
Installed windows 8.1 preview last night and after installing i get stuck at the lock screen, cant click or punch keys to log in. Since the powers that be decided to change how you boot into safe mode is my only option to format?
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Apr 24, 2014
I wanted to install fastboot driver for my xperia SP, so i disabled driver enforcement at start up settings and from then on my keyboard on the laptop doesn't work. I am using windows 8.1
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Aug 4, 2014
I recently bought a SVT11215SG - SVT11215SG : VAIO - Tap 11 : VAIO® Notebook & Computer : Sony Malaysia Everything was working great, no issues, upgraded to Windows 8.1 smoothly.
But a few months later, suddenly the wireless keyboard stops working.
I have tried almost everything to get it to work again but nothing has worked so far.
Following are a list of things I have tried:
1. Use the pairing tool. (Got an error saying "Fail to get the dongle handle".
2. Reset the BIOS settings to default.
3. Reinstall Bluetooth and Wireless drivers.
4. Manually remove the drivers from Device Manager and reinstall them.
5. Use the Sony Vaio Care to get the latest updates.
6. Download and install the updates manually.
7. Check Windows Update for any optional updates.
I later found out that the keyboard does not work in BIOS either so I am not sure if it's a hardware issue. But the lights on the keyboard blink as normal when I turn it ON.
Will I really have to reinstall Windows? If yes, is it okay to reinstall Windows on such a tablet PC?
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May 16, 2014
I have a new Dell Inspiron 2350 windows 8.1 for the last week or so the usb wireless keyboard and mouse do not work when the system is booted or after coming out of deep sleep mode. I have to unplug the usb dongle and plug it in again for them to work.
I have already checked the powering saving settings for these devices, and it is disabled. There is no setting in the bios that I can see which would cause this. I have re-installed the drivers. I have tried different USB port. Dell have even replaced the keyboard and mouse and batteries, same problem.
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Jan 24, 2014
I have a problem with keyboard and mouse. Every day when i playing some games my keyboard randomly stop working (backlight on keyboard still light but LED on num lock is off and buttons don't work) after few seconds my mouse also stop working. Plugin to another USB doesn't work. Only when i disconnect keyboard and connect mouse to other USB mouse work. After restarting system all works fine. Im sure keyboard and mouse is good (testing it on laptop when this happens and its work normal). I have updated drivers and BIOS.
PC spec.:
Windows 8.1
AMD Phenom II x4 940
Gigabyte ga MA790x UD4P
GTX 660
2xHDD+1SSD
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Mar 10, 2014
I have a keyboard error that is really putting a hamper on my work right now. this started yesterday, but i can't recall when exactly it started happening.
I have a steel series apex keyboard and windows 8 64-bit
When I press either of these four keys, it shows me on my keyboard settings software and on the on-screen keyboard from windows 8 - that all four are being pressed simultaneously
= left-shift, left-ctrl, right-shift, right-ctrl.
It doesn't matter which of the four i press - all four are treated like they're being pressed down. Also if i press alt, it thinks both alts are being pressed. I have tried:
unplugging, plugging back in
restarting my computer
putting keyboard settings to default
uninstalling and reinstalling all keyboard drivers/software
scanning/fixing registry errors
Also I've tried three different keyboards, a logitech g15, and a standard dell keyboard; they all do produce the same error.
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Jul 18, 2014
No keyboard or mouse by attempting to add safe mode with networking. What is UEFI? Where do I find this USB viewable option as I am connected by USB?
I went to set up (F2 at boot) > and then searched around for anything that relates to USB and found that USB is enabled and on high speed. Hope that is not it and I am missing something, because I still have no mouse or keyboard.
Keyboard and mouse are the ones that came with the Dell XPS 7100 system. I'll try different USB ports and report back...didn't make a difference.
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Mar 5, 2013
I've started getting the message Microsoft Mouse & Keyboard Center has Stopped Working (see error report below) when Windows 8 starts. I've tried uninstalling and re-installing the latest version of the Mouse & Keyboard Center but still have the same problem.
Problem signature:
Problem Event Name:APPCRASH
Application Name:itype.exe
Application Version:2.0.162.0
Application Timestamp:50934cc8
Fault Module Name:KERNELBASE.dll
[Code] .....
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Apr 16, 2014
I just installed a fresh copy of windows 8.1 on my Asus N53S laptop that comes stock with Windows 7 and now my keyboard shortcuts for volume do not work. Above the F1-F4 keys i have three buttons to mute, increase and decrease the volume which do not work. The keyboard shortcut's for muting, decreasing and increasing volume do not work either (Fn+F10-F12) but the shortcut for decreasing brightness and turning the screen off works (Fn+F5-F7) If there is any way to get this working again.
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Apr 20, 2014
Yesterday, while using File Explorer a problem occurred. I had a CD open showing files on the CD and I had a folder open (that is on my desktop) and was copying files from the CD to the desktop folder. I am not sure what I may have done, but after closing the File Explorer, it is no longer working correctly. When I left click on the folder icon on the taskbar on my desktop nothing is shown on my desktop. The taskbar icon shows that File Explorer is open and if I hover my cursor over it, a 'mini' is shown (just above the taskbar) of what is open, but will not expand to view on the desktop, just shows the 'open' page above the taskbar. If I open WORD or some other program and try to 'saveas' the files are shown and I can save the document. I down loaded a "file manager" from the Microsoft Store so I can get at and work with files, but I am not able to use the Win 8 File Explorer. I have done a normal shutdown and restart, but still have the problem. I tried to do a system restore, but the restore would not complete. (suggested I turn off antivirus).
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Sep 15, 2014
When my friend plugs in his iPhone wanting to download photos from it to the computer, a full screen Metro app opens, which I believe is the Photo app. But it just says Apple iPhone in big letters, and below that "There are no files or folders in this view". There are definitely pictures on the phone, and I had him take a few new ones just to be sure. In Autoplay, iPhone default action is "Import photos and videos (Photo)" so I am assuming this is the Photo app. I ran sfc /scannow, which found no problems, and DISM which said it fixed some corruption, and rebooted. But the issue remains.
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Jul 7, 2013
When I've been running certain programs on my computer, I keep getting the message, program has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. This has happened to me in Internet Explorer when I try to play movies, Windows Media Player, Norton Internet Security and when I try to run Windows Experience index.
Some programs wont even open. My computer has been running fine since I purchased it 8 months ago. This started happening after a windows update a couple of weeks ago. I've refreshed windows 8 twice, ran a full system virus scan, ran malwarebytes and it found nothing. I also tried sfc /scannow and used dism /online /cleanup-image /restore health to fix component store corruption and fix corrupt system files and also tried gwscan from Hirens boot cd. I generated a system health report and this is what the report came up with:
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May 31, 2014
I recently found many application would not save to correct type. Some software icons would come out to a blank or white block, but those software actually there. For example, realrecorder is running, it would come out a white block on taskbar on bottom. I tried use 'access and program default' in control panel, still not fix the issue. Ms word, and word pad also come out white blank icon.
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Mar 6, 2012
When I turn my HP LaserJet CP1215 on, on a fresh install of Win 8 Preview the Printer Driver loading icon appears on the taskbar and the green shade goes across as if it's installing correctly. Looking in Control Panel/Printers and devices shows the printer installed and the properties shows the device is working correctly.
However when I try to print in any application no printer is shown, and trying to add a printer runs through the search and finds nothing.
The printer works fine in win 7.
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Jun 18, 2013
My boss formerly had Windows XP installed on her computer. She downloaded Windows 8, just recently. Additionally, she downloaded the new Office, so it may not be a Windows problem. But none of her documents are printing properly. They look fine on the print screen, but they all come out with asymmetrical margins. We have tried moving the margins, but they still print with a larger left margin.
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Oct 29, 2012
After the upgrade to Win 8 Pro from win 7 64, I tried the LifeCam Cinema ...nothing happens. I uninstalled and reinstalled and the exe file is said to be the wrong file. When i clik the tray icon nothing happens. When
The camera connects under windows but essentially useless with very dark image.
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Aug 4, 2013
I restarted my computer because I was getting rid of KasperSky and needed to restart. And all of a sudden, my keyboard isn't working anymore. I changed the batteries so that's not it, also it lights up. I had this vaio tap for over 30 days already and this suddenly happened. Right now I am using a laptop.
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Jul 7, 2014
today I was makeing an essey in microsof office and suddenly my mouse and keyboard. stopped working, replugging the devices didn't worked (did it for 5 times ) , after this I tried to restart the pc I found out that rr button doesn't do anything , after I stopped the power going to pc and open power + pc they worked for only a few seconds and then stopped again . After a few force shutdown( by stopping the power) the pc closes itself after the windos 8 img dissapear . I have a desktop dual core 3.1, 4gb ram , mouse is usb and the keyboard is with Ps/2 .
Update : after waiting 30 min I reopend it, all worked , but after approximate 3 min pc shuted down by itself.
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Aug 21, 2014
An hour ago my keyboard quit working so i restarted my computer. When i came back, i could login with a password but once i logged in my keyboard stopped work.
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Sep 10, 2013
I Defraged my comp to Optimize. After defrag, my mouse and keyboard no longer worked. I tried restarting, unpluging and switching to a wired mouse and keyboard. I can't get the comp to recognize them. I also switched between back and front ports.
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Sep 16, 2013
Recently I updated my laptop and when it was finished updating the keyboard no longer worked. Before the update it worked fine and I had no problems. I restarted it several times and restored it but still nothing. Now I am stuck using the on screen keyboard which is difficult. I also went to try and fix it using device manager but it wasn't listed.
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Jul 12, 2014
I have a Gateway laptop with windows 8...it shut itself down and restored...it has done this before with no issues. The computer loaded and is at the start page where all the apps are listed. I cannot use the cursor...it doesn't show up. When it goes to sleep usually I can hit the space bar and it responds..but nothing...seem the whole key board is frozen. I have tried the function keys for the cursor and nothing...I have taken my mouse from my other computer to try to use it in the lap top and nothing...I have turned the computer off and on..still nothing.
I use my laptop for work and I am frustrated now that I can't get in to it. It seems locked somehow or stuck. When I hit F1 it does open the desktop page and I see the box appear but I can't click on it. The only way to wake the computer up to see the screen I unplug or replug the power cord in. Other than that it seems to go back to sleep.
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Oct 11, 2013
I have 4 computer with none working keyboard after updates. This AM, I put an HP on line after being off line for several weeks (totally removed from home network).
Under BIOS control keyboard works. Enter password and Windows 8.0 takes over. Worked well until I ran update which had 88 updates. Upon restart , keyboard will not work. (Windows 8.0 was installed over Windows w/ all updates)
HP P7-1010 AMD processor 16 gig ram. 450 gig drive
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Feb 4, 2014
I created a new user account on my PC (running Win 8.1), and the mute button on my wireless keyboard does not work on the new account. Pressing the mute button causes "Mute" or "Unmute" to appear on the screen briefly, but the sound does not mute or un-mute. The volume up and down buttons work, and if I log into my old user account the mute button still works there. It only doesn't work in the new account.
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Nov 15, 2013
I uninstalled Intel Smart Connect Technology after experiencing a BSOD that seemed to be caused by a related driver. When the uninstallation tool asked if I wanted to restart now/later, I chose to restart now, which was followed by another BSOD.
Now I can boot into Windows just fine but neither my mouse or my keyboard are working. They work in the BIOS but as soon as Windows is loaded, they stop functioning. I've tried resetting my CMOS but this did not solve the problem. I've also checked that they are enabled in the BIOS.
I would try a system restore but Windows 8 doesn't seem to allow me to boot into repair mode without actually going into Windows first, but I can't do it from Windows because of my malfunctioning peripherals.
I can't use the Windows 8 installation disc to repair because as soon as the message that says "Press any key to continue" comes up, my keyboard stops working. However, it seems I can force the PC to boot from the CD which after a bit of a wait gets me to the Windows installation screen, with my only option being to completely reinstall Windows.
I am able to enter Windows Repair Mode with the Installation disc, but there is no option for Safe Mode and when I attempt to System Restore, I get this error message: "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore."
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Aug 10, 2014
Laptop Keyboard and Mouse is not working properly now. Last time this occurred which was about 3 months ago, I reset-ed Windows 8 and it was all working again. When this occurs, in both incidents, I can't go to bios, can't enter password to login, can't open on-screen keyboard(except sometimes), and even if I get open, using it is same as using the keyboard.
Mouse errors: LMB changes to Select all thing so I can't click anything. This issue is same at least most of the time.
Keyboard errors: This varies a lot from time to time.
I reset-ed OS this time too and the problem still exists unlike before.
Ex: I'm not sure this key is this or not, but it was I think Z is ctrl, x is alt, a don't work, ctrl, alt, shift don't work. Then, keyboard itself keep on pressing space or opening windows support.
And then I updated my BIOS and now the problem was a little bit solved or I think it would be best to say the problem changed bit.
Now z,x,a, spacebar, ctrl, alt, shift, everything working,except ! and maybe a few other keys, but now It keeps pressing caps lock, shift and opening up windows support.
Then I restarted, and now I pressed F2(BIOS) and it let me in. I tried changing the boot priorty order but those keys F5/F6 aren't working, so I restarted, now again I can't press F2.
And sometimes laptop beeps for some reason on booting up.
There are no keyboard drivers except the default one and sticky and filter are all off.
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Sep 24, 2013
I installed Windows 8 standard package a few weeks ago on a AMD FX-8350/Asus MBO, 16 GB RAM, 128 GB SSD, 2x 1TB Seagate Barracuda configured as one 2 TB drive with Storage Spaces. It initially worked fine. Then when I installed a SSD optimization software from the SSD manufacturer, Samsung. I believe it was called Magician or something like that. It was a problem in that it slowed down my SSD, according to Samsung's own software, and it seemed to be the cause of keyboard freezing and/or major delay. I uninstalled it and the problem went away.
Now it has come back again. It seems to happen almost at random in any application. The mouse works fine, and never freezes, but the keyboard either has a large delay and the first character typed is lost, or it just does not respond at all. Closing the app, like IE10 and opening it again does not resolve it. Often the keyboard is still frozen.
I updated the graphics card driver to the latest from AMD. It is a Radeon HD7770. It seemed to work for a while, but it is back again. I can't think of any significant software I have installed, except perhaps the monitor calibrator, Spyder4Express. However all it should do is create a new monitor ICC profile.
The sad part is I had nearly this exact same problem with another computer years ago, and I cannot remember how I resolved it. I was using McAfee AV and ZoneAlarm, and I may have given both of them the boot. Currently all I am running is the default MS Defender AV. I've reset the Security in IE10 to default.
Can't think of more to do. I have Process Explorer and tried running it. I am not very familiar with this software, but from what I could see the processor is not loaded nor is any significant memory used when it the keyboard is locked. I can't seem to catch it doing anything bad. I checked the batteries on the keyboard as it is wireless and they are good. I have a faint recollection of having a wireless phone system that was conflicting, but since this new computer install I am using the same wireless router, same wireless phone system, and same wireless keyboard. It would seem unlikely out of the blue for them to start conflicting.
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May 19, 2014
windows 8 pc with two users - th pc is an acer that has been upgraded to 8.1
both users can log on using the log on boxes but one user looses keyboard functionality when the start screen/desktop appears.
Tried a new keyboard to no avail. I'm lost as to the cause as the usb wireless keyboard (microsoft) works for one of the two users.
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Jul 3, 2013
Installed new usb keyboard, shows as HID Keyboard Device in device manager, but there is no power management tab. How do I allow the keyboard to wake the computer?
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