Gateway Windows 8 Cursor / Keyboard Not Working
Jul 12, 2014
I have a Gateway laptop with windows 8...it shut itself down and restored...it has done this before with no issues. The computer loaded and is at the start page where all the apps are listed. I cannot use the cursor...it doesn't show up. When it goes to sleep usually I can hit the space bar and it responds..but nothing...seem the whole key board is frozen. I have tried the function keys for the cursor and nothing...I have taken my mouse from my other computer to try to use it in the lap top and nothing...I have turned the computer off and on..still nothing.
I use my laptop for work and I am frustrated now that I can't get in to it. It seems locked somehow or stuck. When I hit F1 it does open the desktop page and I see the box appear but I can't click on it. The only way to wake the computer up to see the screen I unplug or replug the power cord in. Other than that it seems to go back to sleep.
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Sep 16, 2013
Recently I updated my laptop and when it was finished updating the keyboard no longer worked. Before the update it worked fine and I had no problems. I restarted it several times and restored it but still nothing. Now I am stuck using the on screen keyboard which is difficult. I also went to try and fix it using device manager but it wasn't listed.
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Jul 10, 2013
Installed windows 8.1 preview last night and after installing i get stuck at the lock screen, cant click or punch keys to log in. Since the powers that be decided to change how you boot into safe mode is my only option to format?
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Oct 11, 2013
I have 4 computer with none working keyboard after updates. This AM, I put an HP on line after being off line for several weeks (totally removed from home network).
Under BIOS control keyboard works. Enter password and Windows 8.0 takes over. Worked well until I ran update which had 88 updates. Upon restart , keyboard will not work. (Windows 8.0 was installed over Windows w/ all updates)
HP P7-1010 AMD processor 16 gig ram. 450 gig drive
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Aug 4, 2013
I restarted my computer because I was getting rid of KasperSky and needed to restart. And all of a sudden, my keyboard isn't working anymore. I changed the batteries so that's not it, also it lights up. I had this vaio tap for over 30 days already and this suddenly happened. Right now I am using a laptop.
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Jul 7, 2014
today I was makeing an essey in microsof office and suddenly my mouse and keyboard. stopped working, replugging the devices didn't worked (did it for 5 times ) , after this I tried to restart the pc I found out that rr button doesn't do anything , after I stopped the power going to pc and open power + pc they worked for only a few seconds and then stopped again . After a few force shutdown( by stopping the power) the pc closes itself after the windos 8 img dissapear . I have a desktop dual core 3.1, 4gb ram , mouse is usb and the keyboard is with Ps/2 .
Update : after waiting 30 min I reopend it, all worked , but after approximate 3 min pc shuted down by itself.
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Aug 21, 2014
An hour ago my keyboard quit working so i restarted my computer. When i came back, i could login with a password but once i logged in my keyboard stopped work.
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Apr 17, 2014
Today i turned on my G73JH today and my keyboard is not working, I have windows 8.1 and had to use the on screen keyboard to type anything in. The keyboard works fine when i press F2 to go into the bios and and can navigate around the bios no problem.
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Sep 10, 2013
I Defraged my comp to Optimize. After defrag, my mouse and keyboard no longer worked. I tried restarting, unpluging and switching to a wired mouse and keyboard. I can't get the comp to recognize them. I also switched between back and front ports.
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Oct 27, 2012
my keyboard doesn't work correctly. In most programs and on webpages, the number keys do not work nor do the special characters accessed through the shift key. Sometimes they act like the space bar, other times they repeat the previously typed alpha character.
All works perfectly in MS Word. The numbers on the keypad do work in all programs. I've checked the control panel and can't find any settings that appear to influence this - no accessibility settings, nothing.
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Apr 24, 2014
I wanted to install fastboot driver for my xperia SP, so i disabled driver enforcement at start up settings and from then on my keyboard on the laptop doesn't work. I am using windows 8.1
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Aug 4, 2014
I recently bought a SVT11215SG - SVT11215SG : VAIO - Tap 11 : VAIO® Notebook & Computer : Sony Malaysia Everything was working great, no issues, upgraded to Windows 8.1 smoothly.
But a few months later, suddenly the wireless keyboard stops working.
I have tried almost everything to get it to work again but nothing has worked so far.
Following are a list of things I have tried:
1. Use the pairing tool. (Got an error saying "Fail to get the dongle handle".
2. Reset the BIOS settings to default.
3. Reinstall Bluetooth and Wireless drivers.
4. Manually remove the drivers from Device Manager and reinstall them.
5. Use the Sony Vaio Care to get the latest updates.
6. Download and install the updates manually.
7. Check Windows Update for any optional updates.
I later found out that the keyboard does not work in BIOS either so I am not sure if it's a hardware issue. But the lights on the keyboard blink as normal when I turn it ON.
Will I really have to reinstall Windows? If yes, is it okay to reinstall Windows on such a tablet PC?
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Feb 4, 2014
I created a new user account on my PC (running Win 8.1), and the mute button on my wireless keyboard does not work on the new account. Pressing the mute button causes "Mute" or "Unmute" to appear on the screen briefly, but the sound does not mute or un-mute. The volume up and down buttons work, and if I log into my old user account the mute button still works there. It only doesn't work in the new account.
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Nov 15, 2013
I uninstalled Intel Smart Connect Technology after experiencing a BSOD that seemed to be caused by a related driver. When the uninstallation tool asked if I wanted to restart now/later, I chose to restart now, which was followed by another BSOD.
Now I can boot into Windows just fine but neither my mouse or my keyboard are working. They work in the BIOS but as soon as Windows is loaded, they stop functioning. I've tried resetting my CMOS but this did not solve the problem. I've also checked that they are enabled in the BIOS.
I would try a system restore but Windows 8 doesn't seem to allow me to boot into repair mode without actually going into Windows first, but I can't do it from Windows because of my malfunctioning peripherals.
I can't use the Windows 8 installation disc to repair because as soon as the message that says "Press any key to continue" comes up, my keyboard stops working. However, it seems I can force the PC to boot from the CD which after a bit of a wait gets me to the Windows installation screen, with my only option being to completely reinstall Windows.
I am able to enter Windows Repair Mode with the Installation disc, but there is no option for Safe Mode and when I attempt to System Restore, I get this error message: "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore."
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May 16, 2014
I have a new Dell Inspiron 2350 windows 8.1 for the last week or so the usb wireless keyboard and mouse do not work when the system is booted or after coming out of deep sleep mode. I have to unplug the usb dongle and plug it in again for them to work.
I have already checked the powering saving settings for these devices, and it is disabled. There is no setting in the bios that I can see which would cause this. I have re-installed the drivers. I have tried different USB port. Dell have even replaced the keyboard and mouse and batteries, same problem.
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Aug 10, 2014
Laptop Keyboard and Mouse is not working properly now. Last time this occurred which was about 3 months ago, I reset-ed Windows 8 and it was all working again. When this occurs, in both incidents, I can't go to bios, can't enter password to login, can't open on-screen keyboard(except sometimes), and even if I get open, using it is same as using the keyboard.
Mouse errors: LMB changes to Select all thing so I can't click anything. This issue is same at least most of the time.
Keyboard errors: This varies a lot from time to time.
I reset-ed OS this time too and the problem still exists unlike before.
Ex: I'm not sure this key is this or not, but it was I think Z is ctrl, x is alt, a don't work, ctrl, alt, shift don't work. Then, keyboard itself keep on pressing space or opening windows support.
And then I updated my BIOS and now the problem was a little bit solved or I think it would be best to say the problem changed bit.
Now z,x,a, spacebar, ctrl, alt, shift, everything working,except ! and maybe a few other keys, but now It keeps pressing caps lock, shift and opening up windows support.
Then I restarted, and now I pressed F2(BIOS) and it let me in. I tried changing the boot priorty order but those keys F5/F6 aren't working, so I restarted, now again I can't press F2.
And sometimes laptop beeps for some reason on booting up.
There are no keyboard drivers except the default one and sticky and filter are all off.
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Jan 24, 2014
I have a problem with keyboard and mouse. Every day when i playing some games my keyboard randomly stop working (backlight on keyboard still light but LED on num lock is off and buttons don't work) after few seconds my mouse also stop working. Plugin to another USB doesn't work. Only when i disconnect keyboard and connect mouse to other USB mouse work. After restarting system all works fine. Im sure keyboard and mouse is good (testing it on laptop when this happens and its work normal). I have updated drivers and BIOS.
PC spec.:
Windows 8.1
AMD Phenom II x4 940
Gigabyte ga MA790x UD4P
GTX 660
2xHDD+1SSD
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Mar 10, 2014
I have a keyboard error that is really putting a hamper on my work right now. this started yesterday, but i can't recall when exactly it started happening.
I have a steel series apex keyboard and windows 8 64-bit
When I press either of these four keys, it shows me on my keyboard settings software and on the on-screen keyboard from windows 8 - that all four are being pressed simultaneously
= left-shift, left-ctrl, right-shift, right-ctrl.
It doesn't matter which of the four i press - all four are treated like they're being pressed down. Also if i press alt, it thinks both alts are being pressed. I have tried:
unplugging, plugging back in
restarting my computer
putting keyboard settings to default
uninstalling and reinstalling all keyboard drivers/software
scanning/fixing registry errors
Also I've tried three different keyboards, a logitech g15, and a standard dell keyboard; they all do produce the same error.
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Jul 18, 2014
No keyboard or mouse by attempting to add safe mode with networking. What is UEFI? Where do I find this USB viewable option as I am connected by USB?
I went to set up (F2 at boot) > and then searched around for anything that relates to USB and found that USB is enabled and on high speed. Hope that is not it and I am missing something, because I still have no mouse or keyboard.
Keyboard and mouse are the ones that came with the Dell XPS 7100 system. I'll try different USB ports and report back...didn't make a difference.
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Mar 5, 2013
I've started getting the message Microsoft Mouse & Keyboard Center has Stopped Working (see error report below) when Windows 8 starts. I've tried uninstalling and re-installing the latest version of the Mouse & Keyboard Center but still have the same problem.
Problem signature:
Problem Event Name:APPCRASH
Application Name:itype.exe
Application Version:2.0.162.0
Application Timestamp:50934cc8
Fault Module Name:KERNELBASE.dll
[Code] .....
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Mar 12, 2014
I have a gateway with Windows 8.1 when I turn on my computer is said Windows found a problem and needs info.. after about 3 seconds it restart the computer. It just keep saying the same thing over and over the blue screen also has a sad face on it, I tried all my F keys nothing works to restore my computer..?
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Mar 11, 2014
After update to Windows 8.1 my internet connect keeps disconnecting. Hard land wire (Ethernet) and wireless connections does this. I've already switch modems/routers. Tech came out everything outside looks good. Getting message Default Gateway Not Available.
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:UsersDamien>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Deebo
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
[Code] .....
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Dec 22, 2013
I was using my laptop yesterday when I went to lock my account. When I did this, the laptop presumed to shut off. It now boots up fine, but I cannot pass the Welcome Screen to login.
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Jun 4, 2014
About every 10 minutos this occurs and I lose internet connection. When I troubleshoot it displays default gateway not available and it is fixed. Then about 10-15 minutes later it loses connection again. I tried ipconfig /release and ipconfig /renew and nothing. I also uninstalled drivers and installed new ones and nothing?
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Sep 2, 2013
I just got a new laptop (Samsung Ativ 7) and it worked great for a week on the router I have at home. I just moved into university housing and the wifi seemed to work for about a day, but since then (about 3 days now) it continuously disconnects from the internet. Like every 30 seconds... It's bad. If I'm lucky I'll get a few minutes, though strangely the problem seems to be getting worse each day and my time online seems to be getting shorter each day.
When I run the troubleshooter, it says the default gateway is not available and "fixes" the problem, which lasts for a few seconds/minutes before it reverts. Every now and then the problem will be "Wi-Fi doesn't have a valid IP configuration." That problem gets "fixed" and the internet never works, instead I have to trouble shoot again to see the gateway one, then I get a little bit of wifi. Lately I have to run troubleshooter multiple times before I get any results.
I think I'm having DNS issues, but what the cause or the solution is, I do not know... The lease is always listed for about 5 minutes (though I don't always make it that far) and when I try to connect the college VPN service, it says "Limited Access - DNS Failure."
My IPConfig info is below.
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:windowssystem32>ipconfig /all
Windows IP Configuration
[Code] ......
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Mar 9, 2013
I bought two new, cheap, Gateway computers for the office, but I need to get them upgraded to Pro so that I can join them to my domain. The computers are pretty decent, though, both w 4GB memory, and one's a dual core, and the other a quad; the dual rates at a 4.1 WEI, and the quad is a 4.5.
My Win 8 media was created from my MS Action Pack subscription and should be valid for upgrading this computer.
I tried all of the standard install options for Win 8 from that media, but each time the computer goes through the whole process and finally reboots itself back to where it was before and simply says "Windows 8 Upgrade Fails".
I've thought about wacking the partitions, and installing 8 from scratch, but I guess I'd rather not if I didn't have to...
how I can get this upgrade to go through?
Oh yeah, and where is the setup log? I looked in C:windowspanthersetuperr.log but that file was empty.
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Apr 29, 2014
I upgraded to Windows 8.1 and this error started happening. As soon as it did, I jumped into the Googlemobile to try to figure it out. Here is a list of what I've tried:
Uninstalled/reinstalled drivers via Device ManagerUpdated driversChanged networking drivers to and from defaultChanged 'Speed & Duplex' to and from 100 Mbps Full DuplexSwapped to a wireless connectionUpgraded router firmwarePower cyclingDeleted and reset network connectionsChanged antivirus (Using, and have been using, Webroot)
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Sep 4, 2014
I have a gateway laptop with windows 8 on it and need to use the recovery disks. When I put one it goes through the language and all that then it says switch to legacy bios mode, i do that and it says switch to uefi mode. I have gone thru this a thousand times now. what to do or how to do it. I know it has one other mode but I can't get it to that mode to try.
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Nov 28, 2013
I had a previous thread with my Windows 8.1 OS (8.1 - Wireless Adapter shuts off). I thought it was solved, but after a couple of days, it happened again.
I reformated my System Partition, installed a clean Windows 8 Pro version (Because i didn't had the problem before i upgraded to Win 8.1) and now i have the same issues.
Installed the latest drivers from Intel (Didn't fix it)
Installed the drivers that came with my laptop for windows 8 (Didn't fix it)
Disabled the Power Management setting to turn of the adapter
Changed my DNS (Because i was also getting the 'Default Getaway' problem (Didn't fix it)
Did the DISM thing, nothing
I'm starting to think that this is a problem on the Hardware Level? I could try to go back to Windows 7, but i'm afraid i'll have the same problem...
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Mar 12, 2014
I recently purchased a new Asus laptop and have been having problems with my home network. I get disconnected probably once every 15 minutes and when the trouble shooter was run I get "default gateway unavaliable"
I believe this is due to my router. I have Comcast and it seems whenever I am connected to mine (or my girlfriends same model and make) I get disconnected but at my parent's house I dont have any problems.
I talked to the ASUS people and was given a driver that didnt work (as far as I know I installed it correctly) and was also told to refresh my computer to factory settings incase it was something I installed. Neither worked.
Here is my IPconfig date (I have unchecked the 'allow computer to turn off to conserve power' option)
Windows IP Configuration
Host Name . . . . . . . . . . . . : Junior
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.co.comcast.net.
[Code].....
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Dec 16, 2013
I see that the constant "default gateway is not available" error is a common one for Windows 8. My connection drops every five minutes or less. It appears to get much worse when my brother is online on his computer on the same network. I've searched for solutions before, but none have worked so far. I've manually set the IP, I've turned off the power management option on the network, I've restarted my computer, I've made sure that my driver is updated,
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