Hardware Drivers :: Sony SVT11215SG Wireless Keyboard Not Working?
Aug 4, 2014
I recently bought a SVT11215SG - SVT11215SG : VAIO - Tap 11 : VAIO® Notebook & Computer : Sony Malaysia Everything was working great, no issues, upgraded to Windows 8.1 smoothly.
But a few months later, suddenly the wireless keyboard stops working.
I have tried almost everything to get it to work again but nothing has worked so far.
Following are a list of things I have tried:
1. Use the pairing tool. (Got an error saying "Fail to get the dongle handle".
2. Reset the BIOS settings to default.
3. Reinstall Bluetooth and Wireless drivers.
4. Manually remove the drivers from Device Manager and reinstall them.
5. Use the Sony Vaio Care to get the latest updates.
6. Download and install the updates manually.
7. Check Windows Update for any optional updates.
I later found out that the keyboard does not work in BIOS either so I am not sure if it's a hardware issue. But the lights on the keyboard blink as normal when I turn it ON.
Will I really have to reinstall Windows? If yes, is it okay to reinstall Windows on such a tablet PC?
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Apr 19, 2014
I have a Sony Vaio running Windows 8.1 Pro. I was on cs portable with a USB mouse and I pressed a few keys and the mouse stopped to work. It came up with the message that it was not recognized. I tried to uninstall the USB drivers, but had no luck. This problem has been going on for a few days. I tried other solutions but they didn't seem to work. The red LED light was on.
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Apr 17, 2014
Today i turned on my G73JH today and my keyboard is not working, I have windows 8.1 and had to use the on screen keyboard to type anything in. The keyboard works fine when i press F2 to go into the bios and and can navigate around the bios no problem.
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Jul 10, 2013
Installed windows 8.1 preview last night and after installing i get stuck at the lock screen, cant click or punch keys to log in. Since the powers that be decided to change how you boot into safe mode is my only option to format?
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Oct 27, 2012
my keyboard doesn't work correctly. In most programs and on webpages, the number keys do not work nor do the special characters accessed through the shift key. Sometimes they act like the space bar, other times they repeat the previously typed alpha character.
All works perfectly in MS Word. The numbers on the keypad do work in all programs. I've checked the control panel and can't find any settings that appear to influence this - no accessibility settings, nothing.
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Apr 24, 2014
I wanted to install fastboot driver for my xperia SP, so i disabled driver enforcement at start up settings and from then on my keyboard on the laptop doesn't work. I am using windows 8.1
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May 16, 2014
I have a new Dell Inspiron 2350 windows 8.1 for the last week or so the usb wireless keyboard and mouse do not work when the system is booted or after coming out of deep sleep mode. I have to unplug the usb dongle and plug it in again for them to work.
I have already checked the powering saving settings for these devices, and it is disabled. There is no setting in the bios that I can see which would cause this. I have re-installed the drivers. I have tried different USB port. Dell have even replaced the keyboard and mouse and batteries, same problem.
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Jul 29, 2014
My friend's Sony Vaio laptop is giving keyboard errors - substituting the incorrect characters when typing.
For example if I type the name "George" it comes out "Ge6rge".
When I connected an external keyboard it worked fine. I know that there are ways to re-map keyboard keys. But if that was what was going on here, wouldn't it also affect the external keyboard?
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Jan 24, 2014
I have a problem with keyboard and mouse. Every day when i playing some games my keyboard randomly stop working (backlight on keyboard still light but LED on num lock is off and buttons don't work) after few seconds my mouse also stop working. Plugin to another USB doesn't work. Only when i disconnect keyboard and connect mouse to other USB mouse work. After restarting system all works fine. Im sure keyboard and mouse is good (testing it on laptop when this happens and its work normal). I have updated drivers and BIOS.
PC spec.:
Windows 8.1
AMD Phenom II x4 940
Gigabyte ga MA790x UD4P
GTX 660
2xHDD+1SSD
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Mar 10, 2014
I have a keyboard error that is really putting a hamper on my work right now. this started yesterday, but i can't recall when exactly it started happening.
I have a steel series apex keyboard and windows 8 64-bit
When I press either of these four keys, it shows me on my keyboard settings software and on the on-screen keyboard from windows 8 - that all four are being pressed simultaneously
= left-shift, left-ctrl, right-shift, right-ctrl.
It doesn't matter which of the four i press - all four are treated like they're being pressed down. Also if i press alt, it thinks both alts are being pressed. I have tried:
unplugging, plugging back in
restarting my computer
putting keyboard settings to default
uninstalling and reinstalling all keyboard drivers/software
scanning/fixing registry errors
Also I've tried three different keyboards, a logitech g15, and a standard dell keyboard; they all do produce the same error.
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Jul 18, 2014
No keyboard or mouse by attempting to add safe mode with networking. What is UEFI? Where do I find this USB viewable option as I am connected by USB?
I went to set up (F2 at boot) > and then searched around for anything that relates to USB and found that USB is enabled and on high speed. Hope that is not it and I am missing something, because I still have no mouse or keyboard.
Keyboard and mouse are the ones that came with the Dell XPS 7100 system. I'll try different USB ports and report back...didn't make a difference.
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Mar 5, 2013
I've started getting the message Microsoft Mouse & Keyboard Center has Stopped Working (see error report below) when Windows 8 starts. I've tried uninstalling and re-installing the latest version of the Mouse & Keyboard Center but still have the same problem.
Problem signature:
Problem Event Name:APPCRASH
Application Name:itype.exe
Application Version:2.0.162.0
Application Timestamp:50934cc8
Fault Module Name:KERNELBASE.dll
[Code] .....
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Nov 26, 2012
After installing Windows 8 over Windows 7 on a Dell computer all worked well except for the Logitech wireless keyboard. When the shifted number keys were struck they printed an ASCII letter rather than their normal character. I substituted a USB keyboard with the same result. I have found no way to make the shifted number keys work correctly on this computer with Windows 8 installed. After restoring Windows 7, all worked correctly again. Am I alone with this problem? I would like to reinstall Windows 8.
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Dec 8, 2013
I have an Asus laptop running Windows 8.1. I have an hdmi cable connected to my tv with a wireless logitech keyboard and mouse. Is there anyway to turn the laptop without opening the lid by using the keyboard? I have searched and people suggested getting some external button which I am not looking for while others suggest hibernating the laptop which is also not an option as I use it only few times a week.
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Feb 19, 2014
so, windows thought it would be great to drop any information on my apple wireless keyboard, it just up and disappeared from bluetooth, and when i try to re-pair it, all i get is the it didn't work error, and that i should try again, but when i try to pair it again, windows doesn't see the keyboard, it just becomes invisible, can't pair, if i restart, windows sees the keyboard, but same process (error during pair, keyboard disappears) i'm guessing i can't use it now, unless there's something i'm not doing right?
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Sep 8, 2013
I have a wireless keyboard and mouse (combo) plugged into my netbook (acer aspire one 522) and can't get the netbook to wake from sleep mode with either of them when the lid is closed (i always keep it closed other than this for this workaround).
I had set the power options to 'do nothing' when the lid is closed (only for when it's plugged in), and when i try to wake from sleep, the power and WLAN lights on the netbook flash whenever i move the mouse or press keys but nothing else. i have to open the lid, then press a key to wake from sleep, then i close the lid again. i checked Power Management settings for both keyboard and mouse and they both have the check box ticked for 'Allow this device to wake the computer'.
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Oct 18, 2013
I have just installed windows 8.1 on my sister's pink VAIO laptop
Everything works well, except that CPU fan which is working on maximum speed and is very loud.
I know this is completely software or driver related, but I cannot figure out what driver update might solve this issue.
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Nov 28, 2012
Just updated from windows 7 to 8, on a Mac using bootcamp. Now my logitech wireless keyboard won't work - windows seems to recognize it but I can't type anything. My wireless mouse is being recognized and works fine. Can't find any updates or fixes on any site, including logitech.
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Apr 1, 2013
I have a wireless keyboard with no light that tells you when caps lock is on. I have found where I can customize my task bar to show the "HP LED Indicator" on the task bar. When you click on that, it shows you whether caps lock, num lock and scroll lock are turned on. But it disappears after about 5 seconds. I want something that turns on and stays on when I hit caps lock (usually accidentally, because this new keyboard has really low profile keys compared with my old one and I'm constantly hitting the wrong keys!!!!!). I don't want to be clicking something to see the status, I just want to see at a glance!
HP told me it's not possible to have that, but thought I'd check here too, on the Windows side of things...
Download Keyboard Leds 2.7.1.59 Free - Caps, Num and Scroll lock indicator in the system tray and on the screen - Softpedia.
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Oct 19, 2013
Ok, after playing around a bit with the new 8.1 some hardware issues come into my way: My Soundblaster X-FI didn't work anymore, no new driver provided by Creative Labs - replaced by working sound onboard.
But now my Sony Cybershot DSC-W70 camera isn't detected anymore, no drive letter is assigned and since I have no cardreader I can't access the pics. Troubleshooting says the problem can not be fixed. Sony doesn't provide particular drivers for it and reinstalling the Intel ICH9 driver didn't work. Under Windows 8 it worked like a charm, 8.1 seems not to like much of my hardware.
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Feb 6, 2013
I have a Sony DVD camera (mdl DVR-HC85) that has USB and firewire cables for connection to a computer for the purpose of transferring video to computer programs. Both cables work fine with Windows XP. However, Windows 8 will not recognize the camera when connected by a USB cable. I was told by Sony that neither Windows Vista, Windows 7 nor Windows 8 will recognize the camera when using a USB cable.
I have a Dell computer with Windows 8 that does not have firewire nor can a firewire card be installed.
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Jun 30, 2014
whether the Sony HDR-SR12E handycam is compatible with Windows 8.1? I am trying to decide whether to buy this video camera, and it will be nearly as expensive as my computer. I have asked Sony and the Sony forum but have not received a response. To be honest, I don't know how the operating system is involved with transferring AVCHD files from the hard disk or memory cards of a handycam. I notice in file associations on my Windows 8.1 system that .mts (AVCHD) files can be associated with programs, and I have Adobe Premiere Elements 11 installed, and the user guide indicates that AVCHD files can be imported. I'm in unknown waters with transferring files from hard disk video cameras.
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Feb 18, 2014
This laptop will not shut down fully...basically when I ask it to shut down, it appears to do everything properly to the point where the screen turns off and the lights turn out....except for one. The power light goes from green to a pulsing orange. It's like it's only putting it to sleep because if I press a key on the keyboard it turn on almost instantly.
I should say that the person who gave me this laptop said she had this issue when she first bought it and couldn't be bothered to get it fixed (as you do). Also, this happens regardless of whether the battery is in the machine or not, or vice versa with the power cable.
I was thinking it's an ATK thing but then it did it with Win 7 with the official drivers. BIOS is also up to date.
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Jan 4, 2014
I just upgraded to Windows 8.1 from Windows 7, and I cannot get a wireless connection. I have a Linksys Wireless G Card v4.1, and I've attempted to use multiple different drivers, but none of them work. At one point I was able to get a "Network Controller" to show up, but after rebooting my computer, it went away (and I was unable to get it again). Is it possible to get an internet connection with my card and Windows 8.1? Or will I have to stick with Windows 7?
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Feb 16, 2014
I was given a laptop recently which I've upgraded to Win 8.1 x64. It has an ATI Mobility 5740 on board. However, under win 8 there's a strange video based issue that experiencing.
With the default windows 8.1 driver (where it displays "ATI 5000 Series"), video plays, audio can be heard, but the video window is just black. This is via Blurays/DVD's in PowerDVD and MP4's in MPC. Browser based video is fine incidentally.
I then tried the official Sony driver (albeit for Win 7) which won't install. I managed to force the driver in via device manager and suddenly all video's work in MPC video player. But, PowerDVD won't open...so I can't play Blurays. The CCC won't open either claiming "No AMD graphics driver is installed..."
Finally, I tried a modified newer 8.1 mobility driver from Guru3D which installs perfectly. However, on opening a video, the player force closes (in MPC & PowerDVD).
I know there's a way to download the latest CC driver online and edit the inf, but I tried that too and it refused to install
Sony felt no need to provide a Win 8/8.1 driver for this laptop and I'd rather not go back to Win 7. I see no plausible reason why it shouldn't work.
Okay so since my previous post I've installed the mobility 14.1 beta drivers. They install (minus an error with the HDMI audio), and they seem stable. I've found that it's something to do with the ATI Hardware decoding. If I change the output of MPC from the enhanced video render (the hardware) and change to overlay mixer render (software), it works so I'm happy with that as a work around. However PowerDVD won't work on H/W or S/W I want to be able to watch blurays...
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Apr 21, 2013
My audio disappeared and stopped working. my audio icon has a red x on it and when i click it it wants to detect problems (it doesn't work).
what should i do? how should I diagnose the audio? I feel like this is hardware problem as it just happened out of the blue. The audio board has a USB connection (which is working) so the connection from it to the mother board is fine.
Installing and updating the driver did nothing. I can't get the device manager to detect the hardware (scanning does nothing).
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Oct 28, 2012
SONY is not providing windows 8 support for model VPCEB14EN.
where will get windows 8 drivers for graphics card ATI Mobility Radeon HD 5470. I checked AMD website but not found and also Bluetooth BROADCAM drivers are also missing.
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Nov 23, 2013
so basically from one day to another my wireless connection has stopped working...i can only connect to my wireless by using an ethernet cable..I've tried rebooting my whole computer to factory settings...and it hasnt worked..
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Aug 4, 2013
I restarted my computer because I was getting rid of KasperSky and needed to restart. And all of a sudden, my keyboard isn't working anymore. I changed the batteries so that's not it, also it lights up. I had this vaio tap for over 30 days already and this suddenly happened. Right now I am using a laptop.
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Apr 10, 2014
It's a Sony Vaio touchscreen laptop i5 that came with Windows 8, upgraded to 8.1 about a year ago. Yesterday, the buttons in the available wireless connections stopped working. When you click on an available connection, they no longer provide the drop down that offers connect or disconnect.
Everything is up to date...connecting to LAN works fine.
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Jan 17, 2013
I bought this particular computer for the Intel wireless display, but after upgrading (is it really an upgrade?) to windows 8 my WiDi is no longer working. I tried to install the latest drivers from Dell support but it tells me my platform is not supported.
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