Maintenance :: Certain Programs Just Shut Down - Stop Working Correctly
Jul 7, 2013
When I've been running certain programs on my computer, I keep getting the message, program has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. This has happened to me in Internet Explorer when I try to play movies, Windows Media Player, Norton Internet Security and when I try to run Windows Experience index.
Some programs wont even open. My computer has been running fine since I purchased it 8 months ago. This started happening after a windows update a couple of weeks ago. I've refreshed windows 8 twice, ran a full system virus scan, ran malwarebytes and it found nothing. I also tried sfc /scannow and used dism /online /cleanup-image /restore health to fix component store corruption and fix corrupt system files and also tried gwscan from Hirens boot cd. I generated a system health report and this is what the report came up with:
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Jan 31, 2013
Why do so many programs just stop working, stop responding for no apparent reason??? This includes IE9, e-mail service, new printer/scanner installation, etc, etc, etc. Sometimes even writing a letter or "Save as" just stops responding. How can this be??? Windows says "we're looking for a solution", but nothing ever shows up. Is there no diagnostic that can identify the failure? Is it memory, conflict, what can be causing these annoying interruptions??? Mostly rebooting the system will clear things up.
My setup: Windows 8 PRO, CPU Intel i7 3.40 GHz 64 bit, 16 GB RAM, INTEL SSDSC solid state hard drive 223 GB (about one quarter full). I did not have these problems with Windows 7, or the Windows 8 pre releases.
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Dec 17, 2013
How do I stop all the pop up and ads and programs trying to install. It's not just my browser which is firefox but windows itself.
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Aug 25, 2014
By hanging i mean all programs stop responding however videos, file transfers and things that are already going on (anti virus scan, etc) still go on. I have to force shut down my computer (hold the power button).
This happens about 10-20 mins after starting up my computer.
PS I ran all kinds of anti malware, anti adware, anti virus, anti autoexec, anti phising, and more. Something weird i noticed is that something (a program i assume) always tries to put off my auto updates but winpatrol detects it and i never allow it to make those changes.
Malwarebytes found 5, but by the time it found those 5, ALL programs were hung up including malwarebytes. Spywareterminator found 11, same problem, it got hung up.
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Apr 20, 2014
Yesterday, while using File Explorer a problem occurred. I had a CD open showing files on the CD and I had a folder open (that is on my desktop) and was copying files from the CD to the desktop folder. I am not sure what I may have done, but after closing the File Explorer, it is no longer working correctly. When I left click on the folder icon on the taskbar on my desktop nothing is shown on my desktop. The taskbar icon shows that File Explorer is open and if I hover my cursor over it, a 'mini' is shown (just above the taskbar) of what is open, but will not expand to view on the desktop, just shows the 'open' page above the taskbar. If I open WORD or some other program and try to 'saveas' the files are shown and I can save the document. I down loaded a "file manager" from the Microsoft Store so I can get at and work with files, but I am not able to use the Win 8 File Explorer. I have done a normal shutdown and restart, but still have the problem. I tried to do a system restore, but the restore would not complete. (suggested I turn off antivirus).
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Aug 28, 2013
Web pages like Youtube and other programs that have been on awhile all of a sudden stop responding and the program or page fades in colour to a transparent grey.
I have to close the program and reopen it. I have a music composer that loses the information but You tube video's are not a major issue.
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Sep 15, 2014
When my friend plugs in his iPhone wanting to download photos from it to the computer, a full screen Metro app opens, which I believe is the Photo app. But it just says Apple iPhone in big letters, and below that "There are no files or folders in this view". There are definitely pictures on the phone, and I had him take a few new ones just to be sure. In Autoplay, iPhone default action is "Import photos and videos (Photo)" so I am assuming this is the Photo app. I ran sfc /scannow, which found no problems, and DISM which said it fixed some corruption, and rebooted. But the issue remains.
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Oct 27, 2012
my keyboard doesn't work correctly. In most programs and on webpages, the number keys do not work nor do the special characters accessed through the shift key. Sometimes they act like the space bar, other times they repeat the previously typed alpha character.
All works perfectly in MS Word. The numbers on the keypad do work in all programs. I've checked the control panel and can't find any settings that appear to influence this - no accessibility settings, nothing.
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May 31, 2014
I recently found many application would not save to correct type. Some software icons would come out to a blank or white block, but those software actually there. For example, realrecorder is running, it would come out a white block on taskbar on bottom. I tried use 'access and program default' in control panel, still not fix the issue. Ms word, and word pad also come out white blank icon.
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Aug 2, 2014
I purchased a new laptop yesterday and a couple of hours after i set it up it started to constantly freeze and programs will stop responding. Windows 8 is fully up to date.
Specs:
Asus VivoBook F550LD-CJ321H Laptop
Core i7 4500u
8gb ram
NVIDIA geforce 820m 2gb
1tb hdd
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Nov 18, 2013
Well mine certainly does.. When it quits I simply turn the mouse off and then on again. Doesn't figure as it worked in Windows 8 but, it refuses to work correctly in Windows 8.1. And more than that my mouse is a Microsoft Sculpt Touch mouse.
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May 26, 2014
I have a new ASUS ET2702IGTH with 8 to 8.1.1. I have noticed some strange behavior when using the Winkey+X menu to shutdown or sleep the unit. If I use the power button on the Start Page, it operates correctly.
After testing I have realized however the system is requested to enter sleep results in a Shutdown, after about 2 or 3 minutes, when an APP such as Bing Weather is open. This means open with an icon on the Taskbar . If it is only partially open, with the Task Manger showing the app, the system will not shutdown or sleep.
But using the Winkey menu, a Shutdown results in a shutdown, but takes several minutes. If I select Sleep, the unit shuts down. Since it appears there must be some difference in the command issued by the different power buttons, how to compare the two options to see what might be going on?
I do not know if this situation might introduce some type of problem on a system, but since the behavior is different, the system might be left in an unusual condition.
I have not tried the options from the Charms bar. McAfee is currently on this system since it was part of the bloatware. Possibly its behavior is different for the two shutdown options.
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Dec 6, 2013
I have had this windows 8 laptop for half a year now. I didn't have any problems with it until AFTER the 30 day warranty expired. My issue is the right parenthesis key, the underscore key, and the question mark key stop working every now and then and it is getting more and more frequent. I haven't done anything to this laptop at all, It hasn't been dropped, hit, spilled upon or anything.
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Apr 29, 2013
for whatever reason windows defender decided to stop working e couple of days ago... whether a quick scan or full scan it stops about 2/3 the way through and reports the following error. i have no other av installed, no remnants of another av on my system, scannow shows no problems, dism health test checks out just fine, etc., etc. also, fwiw, there is nothing in defender's history files, all clean... as a result windows defender has an orange format, instead of green, which is apparently the default color scheme when it is not able to protect the system adequately.
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Jun 4, 2014
In any case, as the topic title says, some keys on my laptop occasionally stop working for some time, before returning back to normal. Sometimes simply pressing the key several times makes it work, sometimes holding it pressed for ten seconds or so works... Sometimes neither of these works. Occasionally, the key starts working it I press it in rapid succession with a key that does work. For example, pressing I, a non-working key, instantly after pressing J, which works perfectly. Sometimes I simply just randomly press keys on my keyboard until the non-working keys start working again. Backspacing seems to make it easier for them to go back to 'non-working state', although this may be just my imagination.
When any one of the keys that sometimes stop working stops working, none of those keys works. And when one starts working again, all of them start working. Although they may return back to non-working state right away. Although it might be just coincidence, and it doesn't actually work that way.
An incomplete list of the keys that occasionally stop working:
(Left) Ctrl, I, O, 2, 7.
There are others, I believe, at least one more number, but I have no way to check until they stop working. And at the time of typing this post, they seem to be working strangely well.Also, the keys are (almost?) always in the 'non-working state' when the laptop wakes from sleep mode and I have to input the password. Luckily, it offers the On-Screen Keyboard option, which, by the way, works perfectly.
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May 31, 2014
And it happens only when I boot the computer up and find that neither my keyboard or mouse are working then I plug them into front (2) avaialable usb ports and they work fine....
And then If I try to uninstall universal bus controllers by device manager then my keyboard + mouse stops working (obviously) then I shutdown via power button .... plug keyboard+mouse again back to rear usb ports... and they start working till few days...
I'm on windows 8.1 x64 with latest updates and all latest drivers etc...
The funny thing is this problem is with me since last 2 years or so... and I changed 3 Power supplies since then and luckily one motherboard, changed 3 mouses and 1 keyboard, 1 Hard disk too
even if they are plugged in rear ports I get "USB Disconnection" sound sometimes....
now thinking about buying a bluetooth keyboard + mouse but there are other things that needed to be plug in into rear ports... or should I go for an internal USB 2.0 PCI card ?
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Oct 21, 2013
Windows 8.1 64 bit pc48 GB RamIntel i7 - 3960X CPUBoxxTech ComputerDrive C: SSD - 446 GB
When I first got my new personal computer in January, I created a System Image using Microsoft's utility. I typically use Acronis for my backups, but after major changes, I use both Microsoft and Acronis.
Now, I am attempting to complete a System Image Backup using Microsoft's utility so that I can fix my SecureBoot concern, knowing that I have a safety net in place. Unfortunately, I am unable to complete a backup. BoxxTech suggests that I use Microsoft's utility.
I begin with the File History in the Control Panel as shown below. Note, that I have plenty of room on my FreeAgent F Drive (standalone USB drive). Yet, Microsoft's utility believes otherwise.
Only the three items that shown to be selected are selected. In other words, there are no other drives or partitions off-screen that are selected.
Thinking that it might be a problem with my external USB hard drive, I look at using one of my internal drives, T.
I get the same error message as shown earlier.
why I am unable to back-up my personal computer using Windows 8.1?
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Nov 15, 2013
I uninstalled Intel Smart Connect Technology after experiencing a BSOD that seemed to be caused by a related driver. When the uninstallation tool asked if I wanted to restart now/later, I chose to restart now, which was followed by another BSOD.
Now I can boot into Windows just fine but neither my mouse or my keyboard are working. They work in the BIOS but as soon as Windows is loaded, they stop functioning. I've tried resetting my CMOS but this did not solve the problem. I've also checked that they are enabled in the BIOS.
I would try a system restore but Windows 8 doesn't seem to allow me to boot into repair mode without actually going into Windows first, but I can't do it from Windows because of my malfunctioning peripherals.
I can't use the Windows 8 installation disc to repair because as soon as the message that says "Press any key to continue" comes up, my keyboard stops working. However, it seems I can force the PC to boot from the CD which after a bit of a wait gets me to the Windows installation screen, with my only option being to completely reinstall Windows.
I am able to enter Windows Repair Mode with the Installation disc, but there is no option for Safe Mode and when I attempt to System Restore, I get this error message: "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore."
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Feb 9, 2013
Everything goes as it should, and when computer should shut down, monitor turns off but computer still works (leds on the case, fans and so on).
I don't know what's happening, and why? It's not every time when i shut it down, but it just happens.
I'm using Object dock Start8.
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Mar 4, 2014
I recently built my fourth computer with the following components:
Case: Thermaltake Soprano Mid-Tower VO900M1N2N
MOBO: ASUS Z-87 Deluxe/Quad
CPU: Intel i7-4770K (Haswell)
Memory: Crucial Ballistix Sport 16GB Kit (8GBx2) DDR3 1600
PSU: Cooler Master Silent Pro Gold 800W
HD: Samsung 840 EVO 1TB
GPU: ASUS Radeon HD7790
Logitech MX3000 Wireless Keyboard & Mouse Combo
The operating system is Windows 8.1 Pro (clean install on the SSD). The system is so fast and awesome that it refuses to shut down. It makes no difference how I shutdown, it restarts in about 3 seconds. I have to physically cut power to the PSU to shut it down. I have updated all the device drivers and have the latest BIOS (version 1707) according to the ASUS website. I
As a troubleshooting measure, I also did a clean install of Windows 8.1 (not Pro version) on a 250 GB WD HD without the MOBO and GPU drivers and booted with only this HD (all other storage devices unplugged). The same problem persists so I believe it is a BIOS setting or a motherboard problem. I am using the default BIOS settings without overclocking the CPU.
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Jan 17, 2013
Trying Windows 8 at work and bought new Samsung 700t tablet. Windows 8 works fine with local user (linked to live id) and all our software including Symantec Endpoint 12.1.2. As soon as I join to domain (server 2008) and reboot the live tiles no longer function. Have total reset several times and tried refresh and restore points. My guess is that has to be default behavior of Win 8 GPO compared to 2008 domain GPO. We are very plain on our policies and so far have not found anything on local computer or GPO that can correct issues.
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Jan 24, 2014
I have a problem with keyboard and mouse. Every day when i playing some games my keyboard randomly stop working (backlight on keyboard still light but LED on num lock is off and buttons don't work) after few seconds my mouse also stop working. Plugin to another USB doesn't work. Only when i disconnect keyboard and connect mouse to other USB mouse work. After restarting system all works fine. Im sure keyboard and mouse is good (testing it on laptop when this happens and its work normal). I have updated drivers and BIOS.
PC spec.:
Windows 8.1
AMD Phenom II x4 940
Gigabyte ga MA790x UD4P
GTX 660
2xHDD+1SSD
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Aug 5, 2014
So recently the sound on my machine will randomly stop working- no apps produce sound, Chrome doesn't, not even the system sounds. I posted about this on another forum which told me to check for hardware changes in the device manager, but that doesn't seem to be working, or at least not consistently.
From what I can tell, the sound won't cut out if it's playing. It will only stop when there's nothing playing at all. After that, it just comes back when it feels like it it seems. I've tried updating my sound drivers and everything, nothing is muted, so I'm at a loss.
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Aug 20, 2013
I have problem with USB 2.0. The problem first begin with app called (zadig.exe) under options i click List all devices.
I think by mistake i change of the drives after that the USB 2.0 stop working. I have USB 3.0 and its fine. The USB 2.0 can charge my phone and the mouse can work in BIOS ONLY. After going to Win 8 is stop working but it will charge my phone.
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Apr 18, 2014
I purchased a new computer in the last few days, pre-installed Windows 8. I was having the odd error message where Chrome would stop working and reload. Or sometimes an error message saying my computer would restart. They are different messages:
Memory Management
IRQL_NOT_LESS_OR_EQUAL
Special Pool Detected Memory Corrupt
I downloaded all updates for Windows 8, then updated to 8.1 and downloaded all but one update available (Bing Desktop). I am still getting these BSOD. Sometimes in Chrome, sometimes in Steam, and sometimes randomly
I've run the Memory diagnostic tool in Windows, and it found no errors. I've attached the SF Diagnostics folder which was created.
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Aug 21, 2013
Windows 8 which I installed recently (from factory recovery image) suddenly now takes too long to shutdown.
Around 2 minutes and 20 seconds. I tried disabling and enabling "Fast Startup" but that didn't affect the shutdown time.
Also reduced the "WaitToKillServiceTimeout" from 5000ms to 3000ms but also there is no effect.
Also the "ClearPageFileAtShutdown" is set to 0.
I even tried hibernating instead of shutdown and it took 2:20 minutes too !Also disabled hibernate with "powercfg -h off" and tried to shutdown , and took 2:20 minutes too.
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Feb 2, 2013
I've had my windows 8 computer since December and for the past month or so it will not restart or shut down unless I do a hard shut down with the power button. When hitting restart it starts to shut down, then comes up with "restarting" screen and just stays there, never moves from there. On shut down it just freezes after closing down windows. It can't be good always shutting down via the power button. I haven't added any new programs at all so not sure why this started happening.
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Jan 3, 2014
I have a Dell XPS 8700 Desktop, has 8GB of RAM and a 1TB hard drive, running Windows 8.1 which I had installed the day it came out..the PC I purchased in September 2013..for the past few weeks I have noticed how when I shut down the pc that it can take up to 4 minutes to shut down, the monitor will go black but the power button the tower will remain white til it turns off, it used to turn off in a matter of seconds, now its minutes..same issue for restart, takes about 3 minutes to restart and no one from Dell can figure out what the problem is..all I had installed in December were updates from microsoft thats it, other than that nothing new has been installed. Yesterday I got a notification from Dell on my PC notifying me that I should update my BIOS which was A4 to A6 which I did and still the same issue..talked to five technicians and no one can figure it out, been told maybe its software related and I need to reformat the hard drive, I feel that would be a waste of time, if there was an actual cause I would do it, but to format my hard drive with no known cause of this problem would be stupid, it would just happen again.
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Oct 31, 2012
I'm getting soo many problems regarding booting after upgrading to Windows 8 Pro yesterday on my Asus Zenbook UX32A.
Specs:
2nd Gen i3-2367M processor @ 1.4GHz (for Ultrabooks)
6GB DDR3 RAM
500GB HDD + 30GB SSD (for Fast Resume, etc.)
Issue # 1: Whenever I Restart or Shut Down, the system HANGS there and does not progress *most* of the time. To fix this I have to always resort to holding the power button.
Issue # 2: When I boot the PC up, it takes SO long for me to get to the Start menu, around 1:15-1:30 min, which is longer than it took me on W7. I know I have an HDD, but this is abnormally long to me. Once in a blue moon, I will boot up in a matter of 30-40 seconds (which I think is how long it should take), but mostly it takes really long.
Issue # 3: To test the above 2 issues, I went ahead and opened msconfig from Run, and disabled all Non-Microsoft services except AVG to check. When I shutdown and power on - everything is fine, shuts down nicely, powers on nicely - however, the second time I do this, the system will hang on shut down, or will hang on start up, sometimes I can hear the startup sound but nothing on the screen, all sorts of weird actions.
Issue # 4: This one is funny. On standby (lid down), the system will restart itself. Happened while I was sleeping, I could hear the boot sound.
EDIT: The problem is still there when I disable 'Fast Start-Up' in Power Options. The problem is due to the processor state, it keeps resetting to 100%.
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Oct 7, 2013
When I run, for example, command prompt under admin, my system wide shortcuts for winamp ("+" on Num Pad) are not working in that program
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Sep 6, 2014
so after I did windows updates after a long time (it's for a good reason that I am not updating) the notebook failed to start correctly. After the windows loading screen, only different tones of black were flashing - probably bad graphics driver. Anyway, I managed to do a system restore. Although it said it wasn't successful, it works But now some programs won't start. From Adobe, AfterEffects starts without problems, but Photoshop and Illustrator has an error: [URL]
When I try to uninstall Office completely, the set-up window doesn't even come up. And what's worse... when I run a new installation from a disk, there's an error too. [URL]
I've never come across something like this.. I don't know what to do.
Edit: So I managed to uninstall Office through a 3rd party software.. but I still have trouble installing it back (a different error now). I run as administrator and have full user rights on the folder..
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