Debugging :: New PC BSOD - Chrome Stop Working And Reload Or Computer Restart
Apr 18, 2014
I purchased a new computer in the last few days, pre-installed Windows 8. I was having the odd error message where Chrome would stop working and reload. Or sometimes an error message saying my computer would restart. They are different messages:
Memory Management
IRQL_NOT_LESS_OR_EQUAL
Special Pool Detected Memory Corrupt
I downloaded all updates for Windows 8, then updated to 8.1 and downloaded all but one update available (Bing Desktop). I am still getting these BSOD. Sometimes in Chrome, sometimes in Steam, and sometimes randomly
I've run the Memory diagnostic tool in Windows, and it found no errors. I've attached the SF Diagnostics folder which was created.
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Nov 15, 2013
I uninstalled Intel Smart Connect Technology after experiencing a BSOD that seemed to be caused by a related driver. When the uninstallation tool asked if I wanted to restart now/later, I chose to restart now, which was followed by another BSOD.
Now I can boot into Windows just fine but neither my mouse or my keyboard are working. They work in the BIOS but as soon as Windows is loaded, they stop functioning. I've tried resetting my CMOS but this did not solve the problem. I've also checked that they are enabled in the BIOS.
I would try a system restore but Windows 8 doesn't seem to allow me to boot into repair mode without actually going into Windows first, but I can't do it from Windows because of my malfunctioning peripherals.
I can't use the Windows 8 installation disc to repair because as soon as the message that says "Press any key to continue" comes up, my keyboard stops working. However, it seems I can force the PC to boot from the CD which after a bit of a wait gets me to the Windows installation screen, with my only option being to completely reinstall Windows.
I am able to enter Windows Repair Mode with the Installation disc, but there is no option for Safe Mode and when I attempt to System Restore, I get this error message: "To use System Restore, you must specify which Windows installation to restore. Restart this computer, select an operating system, and then select System Restore."
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Nov 19, 2013
I have solved this issue by not leaving my laptop plugged into my television through HDMI while it restarts to install updates. If you run into this issue, make sure you try leaving all ports open on your computer.
A few weeks ago my PC ran into a Blue screen of death error. I'm not sure why or exactly when it happened, but I think it may have led to the issues I have now. About 3 weeks ago (I think) I was playing a game and the forced restart to install updates thing popped up. It said I had 15 minutes before my system would restart and install updates. I was a bit cranky at the time, so I got mad and decided to look up on the internet how to disable forced restarts for windows 8. I came across a thread on a site much like this that explained how to open your system registry and delete the forced restart file or something similar.
I opened my registry and couldn't find it, so I ended up not deleting anything, but I did keep my registry open on accident and my computer restarted while it was open. It crashed during the update install and gave me a BSOD error. I restarted my computer and it began installing updates yet again. It got to 30% and then went black. A few seconds later, the Asus logo popped up with the loading circle below it. It said attempting to repair or something similar to that. It eventually failed to repair, so it asked if I would like to proceed with a system restore. Seeing no other options, I clicked yes. The screen went black again and the Asus logo showed up with the loading circle below it. It failed to system restore and took me to a blue screen that isn't the BSOD. It said there were other options like refreshing my system, and it assured me that I would not lose my files (but it said nothing about apps).
I decided to do that over the manufacturer restore. It worked, but I lost all of my apps that I had installed. After redownloading and installing all the apps, I thought it would be over. About a week later another windows update popped up. I thought it would work fine this time, so I let it go. The same thing happened, and I ended up having to system refresh again. This happens every time my computer restarts, and it is very aggravating. I'm not sure what to do about it, although I haven't tried to manufacturer restore yet.
TL/DR; My computer has to system refresh every time it restarts, causing me to lose all of my apps and have to reinstall them each time. I think it has something to do with my computer restarting to install updates while my system registry was open.
I wasn't sure what to provide for specs, so I'll just add in the usual Ram and stuff:
Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz 2.40 GHz
Installed memory (RAM): 8.00GB (7.89 GB usable)
System type: 64-bit Operating System, x64-based processor
Pen and Touch: Full Windows Touch Support with 10 Touch Points
I added the SF_19-11-2013.rar file to the post because I just saw the requirements >.>
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Sep 28, 2013
Just as it says, if I right click on "Properties" in My Computer and try to pull up the System Information sheet, the whole desktop shuts down and then re-opens.
I am running an AMD Athlon 4400+, overclocked 7%. I am going to set it back to 5% and see if this continues.
I have this entry in my system log:
Code: Log Name: SystemSource: Microsoft-Windows-WHEA-LoggerDate: 9/28/2013 10:25:18 AMEvent ID: 18Task Category: NoneLevel: ErrorKeywords: User: LOCAL SERVICEComputer: ASUS-PCDescription:A fatal hardware error has occurred.Reported by component: Processor CoreError Source: Machine Check
[Code]....
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Nov 30, 2013
I'm facing BSODs on my system. It mostly appears when I'm using Chrome, especially using Youtube or any flash applications (like games on Facebook). In games it also crashes from time to time (e.g. Assasins Creed 4).
Programs for controlling the fan of my R9-280x lead to crashes a lot, I deleted those already (e.g. Sapphire Trixx).
My system:
Windows 8 - 64 bit
8 GB RAM
Sapphire Vapor-X R9-280x graphics
Intel i5 4670K
Samsung SSD 840 pro Evo (I already checked this one and optimized it, but this didn't do the trick).
Nothing is overclocked, temps should be fine.
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Jul 6, 2014
check my sf file
up BSOD using chrome and fresh start win 8.1
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Jul 24, 2014
i kept on getting the same BSOD for like 6 moths. but is was lazy and didn't take action, but im no fed up with it. and its getting reeaally annoying. I get get it most often while watching youtube video's (but i think that's just due to that that is what i mostly do on chrome. i also get it while gaming or just normal use (a lot less though). i used SF Diagnostic Tool i have Windows 8 64bit (i dont know if its pro or ultimate or something, i dont know where to find that)
(ironically i got a BSOD while typing this XD)
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Jul 29, 2014
I just updated my Samsung series 7 ultra (NP740U3E) to windows 8.1 through the store, updated drivers through the SW update utility, and now I am getting non-stop BSOD. Sometimes Windows will load to a few seconds after login screen, sometimes I won't even get to the login screen until I get either IRQL not less or bad pool header BSOD. I have attached 3 dmp files. DMP file 13187-01 is with driver verifier enabled.
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Jul 4, 2014
I tried to fill in as much of my computer information as I could in my profile's system specs.
I've had 3 BSOD's in one day.
The first was while watching a video on youtube using Chrome. I had a few tabs open at the same time. Wasn't expecting a problem. The BSOD happened suddenly without warning.
The second was while playing Planetside 2. The fans spun up to 100% (I couldn't hear them with headphones, I just felt it) and then it crashed.
The third was also with Planetside 2. Fans spun up, I didn't realize it, BSOD.
After that I was hyper aware of the fans. They would start spinning up and I would switch to desktop and they would instantly spin down. I'd wait 10 seconds and go back into the game and it was fine for a while. Then it would do it again.
Brand new laptop so probably driver issues and maybe hardware.
The file is attached.
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Aug 11, 2014
I just upgrading my Windows System from 7 to 8.1. And computer just keep showing BSOD,
Error code: Kernel Security Check Failure.
I have also attached dumped files.
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Apr 18, 2014
My Msi Ge70 2oe is 5 moths old and i got several BSODs since purchase. I updated most drivers in April, still got 6xBSOD this month. Most of them System_Service_Exception and addressing ntoskrnl.exe+59769. idk what that means, think have some really bad drivers it happens mostly using chrome.
Using manufacturers Live update 5 to update, although not installed some optional like norton internet security. Checked memtest and windows memory test programs, nothing unusual.
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Aug 20, 2014
I try to launch a game or google chrome i got blue screen of death with this error code 0x8000000000000002
Did memory check and harddisk check no problems , installed latest nvidia driver , for now it did not blue screened me but it is matter of minutes as it does blue screen randomly .
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Jun 2, 2014
Every time I shut down the computer there is a page fault in non paged area error, and then the computer restarts love to know why.
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Apr 4, 2014
I cannot use programm as you recommended, because my windows gives bsod on start.
I was playing DOTA2 (Steam) , then i got BSOD. I got bsods again and again after restarting computer, and trying to restore system.
I have second system on this computer and can access any files on damaged windows, but this system is linux and i can not start your programm to collect crash data.
I can not start in safe mode too...
I am uploading all my c:windowsminidumps folder...
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Nov 15, 2013
my problem with my laptop is Windows 8 BlueScreen and also Restart my laptop Without display BlueScreen and sometime this happened for more than 1 time regularly. this problem is happend Sometimes more than twice a day, when i'm doing regular things like reading a .pdf or watching a movie or gaming.
note1: Here is the .zip file created after i've ran SF Diagnostic Tool Scott2020.rar
note2: 1month ago, Updated Windows 8, and components drivers (video, audio, ethernet).
note3: Last night, I installed last updates for Windows 8 Completely.
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Sep 15, 2014
I have been getting the infamous BSOD when restarting my laptop with the error message of "page fault in nonpaged area". I have a Toshiba Satellite laptop with an intel i3 2.40ghz processor, 6gb of ram and a 500gb hard drive.
It mostly happens when doing a system restart but occasionally happens
when booting up after the system has been shut down, I have uploaded the zip file that I got from running the SF Debug tool.
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Jun 19, 2014
BSOD error. I've read through some posts with similar errors and I've done my best to try some of the basic solutions for this (i.e., update drivers) but can't seem to pin down the actual problem.
I woke up this morning and I had a Driver Power State Failure message on my computer. I've spent all day trying to get it fixed and I'm about to throw this 3 month old laptop through the window (I'm running a Lenovo Y510P with Windows 8.1).
In addition to the BSOD when I try to shut down my computer it never actually shuts down. The screen will go black for about 5 minutes but the light on the power button stays on and the computer starts back up again on its own. However it never actually gets to the desktop. The circle of dots just keeps going and going and after I force it to shut down twice the Automatic Repair kicks in but it says it couldn't fix the issue. When I enter the advanced options and do a system restore I can finally get to the desktop. When I try doing a system restore from the desktop it will get to the end and I get an error message saying it didn't work.
When I get to the desktop some things just don't work right. Right click on a folder, clicking on the file explorer pinned to the taskbar, etc. locks explorer up for a minute then nothing happens.
I've also ran SFC and a it said some files were corrupt and couldn't be repaired. Attached are my log files.
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Feb 9, 2014
When I type something in Google chrome address bar how do i stop suggestions appearing in the address bar Ive gone into settings and advanced setting and unticked the things i am supposed to untick but nothing works I've gone on to extensions and added a history cleaner but this doesn't stop suggestions.
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Aug 29, 2014
The crashes usually occur when the computer is not in use. I will move the mouse and either the screen will come to life... or the computer has crashed.
I updated NVIDEA drivers end of July and thought I fixed it. But apparently not.
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Jun 6, 2014
About 2 - 3 weeks ago, I've got a lot of bluescreens, and I've solved it by removing my USB wireless adapter and connecting to my router by using an Ethernet cable, this reduced the amount of them, I think that I only got one after that. In the last sunday, my hard drive broke and bought a new one in monday, and after formatting it and reinstalling Windows 8, the bluescreens returned and now they're more than ever!!!! And one thing I have noticed, is that two of them appeared when I was copying big files which total size was about 60 GB from a directory to another inside the C: .
I'm starting to think that this is related to the motherboard or something like that.
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Sep 15, 2014
trying to install a driver for my internet connetion, the installation goes just fine, but when at the end, where the drivers start installing, the PC gives me a BSOD no matter how I try regular installation, copying drivers files from a PC on which internet is working (this PC, working on Windows7). The full message is:
Driver_irql_not_less_or_equal (USBXHCI.SYS).
The specs of the other PC (notebook):
Asus X552L
Nvidia Geforce 820m
Intel core i5
4Gb RAM
2 3.0 USB ports
OS: Windows 8.1 Pro
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Jul 1, 2014
Every few days my computer will BSOD when waking from sleep. The screen will display this message as the error "DRIVER_IRQL_NOT_LESS_OR_EQUAL cmudaxp.sys". Also sometimes the system will crash during sleep but no mini dump will be created. I have looked at the minidumps that were created and the only thing its pointed to were the cmudaxp.sys driver, hal.dll and ntoskrnl.exe. I tried reinstalling the 8.1.8.1822 drivers for the soundcard but that did not solve the problem. Today i reverted back to older drivers 8.0.8.1821 and will see if this fixes it. .dmp files included in attachment.
System:
i5-2500k @4.4ghz
Hyper 212 Plus Cooler
EVGA 780ti SC
8gb Corsair Vengeance Ram
Corsair RM-850 Watt PSU
Asus Xonar DX Soundcard
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Mar 7, 2014
How to properly restart Windows Explorer from a program I wrote.
Details: I wrote a program that run as Desktop with Windows 8. After the program is started, it automatically Quit Explorer.exe (finding the PID and quitting/close) and all is fine. Before my program will be quitted by the user, I want to restart the Explorer.exe. It works but I get error message when trying to use the restarted Explorer with APP in the Metro/modern UI.
From what I understand, reason is that my program is running as administrator and when re-launching Explorer.exe also Explorer.exe is runned as administrator and this do not allow Metro APPs to be used.
I observed that when restarting Explorer.exe using my program it get the BUILTIN/ADMINISTRATORS as OWNER, while if restarting within the task manager it is as DENY.
Is there any way to tell Explorer.exe to run as BUILTIN/ADMINISTRATORS DENY and overcome the issue?
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Jan 2, 2014
About a year ago I built a new desktop:
- AMD FX-8350
- AsRock 970 Extreme3 2.0
- 8 GB Corsair Vengeance LP RAM
- nVidia 9800GTX+
- Windows 8 OEM license
Everything was working well. After a few months I received an ATI Radeon HD5830 card from a family member. Uninstalled the Nvidia drivers, seated the ATI card, installed ATI catalyst and continued to work (happily).
I decided to do some gaming and installed BF4 (all official licensed) - during some online game I received a red screen and the computer powered down. After that I was unable to boot into Windows anymore. So I decided something must have gone wrong, so I installed windows again from scratch, setup all applications (except BF4) and continued.
However I noticed that everything, and I mean everything, works fine except for one and that's Adobe Lightroom 5.3 - for some reason when I'm editing photographs, or just importing them, I get random BSOD. The errors are also changing from KMODE_ ... to critical error, to WHEA_... First I thought it was the Kingston USB media reader, the most recent addition to the system, but crashes still occur when the device is not attached.
My second thought was maybe the newly attached keyboard, the CM QuickFire TK - again, same crashes when another keyboard is attached. I'm really really desperate. Since these crashes almost only occurred during a login, gaming or Lightroom usage, my opinion was that it must have been the graphics card. I uninstalled the ATI drivers, removed the card, re-seated my older Nvidia card, installed Nvidia drivers... still crashes.
Working in Lightroom becomes virtually impossible since it crashes the whole system, and as an amateur photographer, that's a real pain. I hope it's a driver issue, because I cannot afford to buy a new system at this moment. (and I hope it's nothing to do with AMD, since it was my first AMD build)
On a side note, but perhaps irrelevant: it's my second AsRock mainboard - and it's the second time it seems it's an unstable system (my previous i5 build had hickups from time to time, something I never had with Asus/Gigabyte and Intel as system before).
I attached a dump of all files, using the SF diagnostic tool. Here's a screenshot of BlueScreenViewer. As you can see in the screenshot - I'm confident that most, if not all dumps, were a result of using Lightroom.
As far as to my knowledge: BIOS is up-to-date (latest available version from AsRock)Latest version of AMD Catalyst software/drivers are installedInstalled all drivers for motherboard components (LAN, audio, etc.) from AsRock's websiteUpdates are set to install automatically for Windows - so I assume I have most recent updates for Windows 8.1
And I've been working since 14:54 (most recent dump file) without any problem - but then again, I haven't opened up Lightroom.
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Apr 6, 2014
I have now tried several times to create a second user on my new build, and every time I get the BSOD about 10-15 seconds after signing in as the new user. I get the message BAD_POOL_CALLER or BAD_POOL_HEADER. I already tried uninstalling AVAST as I read it created issues for some people, but that didn't change anything. My system works perfectly as long as I am signed in under my own user account, but as soon as I try a different user, I get the BSOD. I attached the minidump files that were created during the multiple times I tried to log in as a new user.
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Jul 11, 2014
Last night my laptop (lenovo z400 ideapad, running windows 8 - i never updated to 8.1) went to a blue screen with a "kernel data inpage error" message. Tried to boot it back up, but once i entered my password and logged in, the screen looked wrong. The windows homepage had no apps and the background pattern was not the one i normally had. I couldn't click on anything, so i shut it back down and went to sleep. This morning, i turned it back on, and this time it looked normal when i logged in. However, after about a minute, it froze and would not unfreeze. Thats where i am now. I can open the computer in safe mode and it works fine, and through that i can access the event viewer and command prompt, etc. I did a disc repair, no luck, and a system restore failed. Like i said, computer only works in safe mode, so i dont know if I'll be able to do the right procedure to upload the dump file from the BSOD, but i can try. Lots of interesting things in the event viewer. I'm on my phone but i can sample them later.
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May 15, 2014
I took my computer to a computer repairs to get my fan fixed and when I got it back I found that my computer kept crashing when waking from sleep. It happens every time and is inconvenient as it just resets. It also takes longer to turn on, it has a black screen for a short amount of time, it was not like this before, I can put up with the added turning on time but I need to be able to sleep and wake my laptop without issues.
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May 23, 2014
I recently built together a brand new computer but after installing windows 8.1, the computer keeps BSODing with different error messages all the time. I've been trying to install my battlefield 4 but during installation, it will assuredly BSOD. It also BSODs when im transferring a large amount of files from my usb external hdd. Even in the process of trying to collect the minidumps and zipping the folder, it would also BSOD. I have already tried reinstalling windows but it has no effect.
My internet explorer also keeps not responding and while installing other programs they also "not responding"
Edit: after posting this, I was trying to install chrome from the internet but everytime I tried it kept BSODing, total of three times with each different error names
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Apr 17, 2014
I'm getting a BSOD after some minutes working on my PC. I'm attaching the SF Diagnostic tool from the last crash.
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Jul 30, 2014
A couple of weeks ago my old PSU blew up. It did kind of like a explosion sound and some flashing, very impressive. I inspected the motherboard and I could not find any damage whatsoever. Only the PSU seemed affected.
After that I bought a new PSU (Tacens MP700 - 700W), an aftermarket CPU fan (Cooler Master Hyper TX3 EVO) and some extra chasis fan to improve air flow and lower the temperature. I plugged everything in, and system started with no apparent issues.
However since a few days ago sometimes my PC restarts without saying anything, some other time it just freezes (very annoying) and some other times it gives me a BSOD with the errors CLOCK_WATCHDOG_TIMEOUT. The frequency of these failures:
- Normal use like browsing, email, programming --> not very often
- Playing game like iRacing --> sometimes it freezes
- Playing game like PES2014 --> it always freezes, sometimes during the first match, sometimes after a 2-3 of them
After googling it appears is a hardware problem so I wonder if the damn PSU damaged some of my other components. The thing is the original PSU was intended to be for a quiet HTPC but I started to work from home and suddenly became a work station. I should have improved the PSU among with the other components (CPU, memory, etc.) but I did not think it was necessary. Bad decission I guess.
I've monitored temperature and it does not seem to be the issue as using a benchmark software at 100% CPU during 30 minutes temperature does not go over 65C on the CPU (I live in Spain where ambient temperature is around 30) and motherboard never pass 68-70. Right now while browsing temp is 35 for the CPU, 45 for the mobo and graphic, 30 for HDD. Pretty normal I think.
I have also upgraded from Windows 8 to Windows 8.1 hoping it was a driver issue but not success either.
Find attached the SF report. Added new crash info:
System errors:
=============
Error: (07/30/2014 01:38:31 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3
Error: (07/30/2014 01:36:11 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3
[Code] ....
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Jan 25, 2014
I just got a BSOD. It happened while i was in a Skype call, listening to music, and about to go into match of League of Legends.
I've actually been getting quite a few of BSOD lately. The one I got before this one was
Kernel_Security_Check_Failure. Which I also got today.
I only seem to get BSOD when I have a sound card installed into my computer. I even bought a new sound card in hope to maybe fix this problem but I still get it. I've tried a few things too, I've even replaced my ram. I actually thought it was my AMD motherboard at first so I completly replaced my mother and cpu to a intel cpu and motherboard and still i get BSOD. The only thing I have not changed out has been my 2 Graphics cards and my SSD. But I didn't start getting BSOD till i either got my SSD or got more ram, I can't remember which. But like I said, I've already completely changed out my ram.
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