Debugging :: Get BSOD When Have A Sound Card Installed Into Computer?
Jan 25, 2014
I just got a BSOD. It happened while i was in a Skype call, listening to music, and about to go into match of League of Legends.
I've actually been getting quite a few of BSOD lately. The one I got before this one was
Kernel_Security_Check_Failure. Which I also got today.
I only seem to get BSOD when I have a sound card installed into my computer. I even bought a new sound card in hope to maybe fix this problem but I still get it. I've tried a few things too, I've even replaced my ram. I actually thought it was my AMD motherboard at first so I completly replaced my mother and cpu to a intel cpu and motherboard and still i get BSOD. The only thing I have not changed out has been my 2 Graphics cards and my SSD. But I didn't start getting BSOD till i either got my SSD or got more ram, I can't remember which. But like I said, I've already completely changed out my ram.
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Aug 10, 2013
My problem is Windows 8 will occasionally BSOD after the sound goes quiet or dead while watching a video or playing a game and I turn off my M-Audio Fast Track Pro in an attempt to recover sound. This is basically a soundcard that is used to record music or MIDI components. It is attached via USB. I have disabled all other soundcards besides the M-Audio.
Im certain the drivers for this device are current and up-to-date. They do state to support Windows 8 on the M-Audio website found at Fast Track Pro Drivers
My tool named "Blue Screen Viewer" shows to have 2 dump files, but I used the "SF_Diagnostic_Tool" as per forum instructions. The zip file has been attached ...
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Jan 3, 2014
Ever since I have upgraded from my trusty HD 6790 setup (2 in crossfire) to my GTX 780 (evga sc acx edition, if that matters) it has been a nightmare.
I originally had Windows 7 Ultimate x64 on my PC, it was hard to get anything done, it would BSOD pretty much all the time, and just getting logged in was a pain, I tried multiple drivers and even tried an older driver with an inf mod.
Upgrading to Windows 8 made things a bit better, but games were jerky, crash-y and froze alot; formatting my data drive sorted this. I still got alot of random BSOD's until I upgraded my motherboard and cpu.
I went from an ASUS P7P55D-E PRO with an i3 530 to a Gigabyte Z87X-D3H-CF with an i7 4770k
I'm currently running the latest driver, I have also tried different drivers with my new setup, apart from the older one as I can't get it to work on 8.1.
My BSOD's occur every few hours, the bug check string changes alot, but the crash address is pretty much always ntoskrnl.exe (got this in win7, too)
This is the best my pc has ever ran with this gpu, crashing every few hours. I tend to just be browsing the web, or leaving it idle when I goto sleep when it BSOD's.
The only thing I can think of now is a bad power supply or bad card, although I highly doubt this as my psu ran fine with my crossfire setup + is 750w, then again, it isn't the best psu ever. It's a powercool 750w psu, not modular, I can't find it online. It has 4 pci-e connectors, 2 of which are 8-pin.
I had 2 BSOD's typing this out :L so much for it happening every few hours.
I have attached the files from the diagnostics tool.
I also doubt my ram is bad as my PC ran fine with my AMD gpu's.
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Jul 29, 2014
I am an owner of the Lenovo y510p laptop. It is notorious for having a internet connectivity problems with its intel n 2230 wireless card. In my case the internet connection would drop every minute at its worst and every 6 hours at its best. I have looked for solutions to this issue and as possible result I am in the current predicament. Here are the most likely culprits:
1) I have installed Wireless_17.0.5_De164 from [URL] ...
2) I have uninstalled Intel Management Engine Interface from the Device Manager [URL] ...
At this point I have received BSOD, driver_corrupted_expool. I rebooted the computer and it was working fine and and then when I tried further changing options in my wifi card I would get BSOD, but then the system would not boot without getting BSOD. I panicked, and have re-installed windows while keeping all the files. Following the re-installation of windows the BSOD problem still occurs and is consistently occurring when I try changing Advanced settings of my wifi card from the Device Manager window.
Furthermore, I have got BSOD on other occasions
1) Freshly after rebooting when I opened Firefox.
2) While making a call on skype.
I have received several errors including bad_pool_header.
I have attached my diagnostics.
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Nov 5, 2013
I tried to update my driver for my wireless card (Intel Centrino Wireless N-2230). Basically, I've been getting a number of different errors and then the BSOD from the Bad Pool thing to others everytime I try to:
- update the driver (through network & sharing and also win update)
- uninstall the driver
- disable the wireless adapter
It will also randomly shut down and give me the BSoD every few hours without doing anything other than surfing on firefox. I've attached the logs as directed in the sticky
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Feb 28, 2014
I have attached as requested the archive containing the SF Diagnostic Tool v5 dumps.
I am receiving a huge number of BSOD errors, after each one the nVidia graphics card is nowhere to be found, rebooting the system does not work, in order to bring the nVidia card back I need to shutdown and power on the system, 2 attempts are required, first power on attempt always fails and the system shuts down right after the bios logo.
The video card was recently changed to a brand new one.
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Jun 22, 2014
I did a clean install of Windows 8.1 recently. Now when my computer wakes up from sleep I receive a DRIVER_IRQ_NOT LESS_OR_EQUAL BSOD related to cmudaxp.sys, which I've discovered is related to my Asus Xonar Essence STX sound card. I am running the Windows 8.1 beta drivers directly from Asus's website, and the drivers were working fine before my clean install. What could be causing this problem now, after everything was fine before?
Specs:
MOBO: MSI Z87-G45
CPU: Intel i7 4770k
RAM: Kingston HyperX Black 8GB 1600Mhz
GPU: Asus GTX680 DirectCuII Top Edition
WIFI: Asus PCE-AC68 Wireless Card
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Aug 12, 2014
I just updated my Nvidea graphics card, and for some reason after restarting my laptop, in order to install these files to the system, the "System Thread Exception Not Handled" Blue screen error flashed on my screen, and later redirected me to an automatic repair screen, which attempted to fix this issue.
I ended up restarting the laptop on safe mode, uninstall my Nvidea graphics card and completely reinstall it from scratch.But for some reason it keeps giving me the same error each time I restart my laptop.After some research online, apparently there's an issue with Avast and Nvidea?
You will find attached the SF Diagnostic Tool grab all option files needed to view the issue at hand.Many are saying that I've not been installing the corrent drivers, but that's not possible, as it's directly from the MSI website (GT70 0NE) linked to the official Nvidea website, saying that the driver includes my graphics card (680M).
While other people are saying that maybe Avast is causing some issue towards the graphics card?I have the Avast 2014 Professional Antivirus.
Laptop Specs:
Windows 8.1
MSI Dragon Edition 2, GT70 0NE, Intel Core i7-3630QM CPU @ 2.40 GHz 64 bit
NVIDIA GeForce GTX680M
Intel HD Graphics 4000
I'm currently running my laptop without the nVidea Graphics Card Drivers, and seems to be fine so far.
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Sep 15, 2014
I have the laptop as stated above, i have had it a week and the user before me had decided to put on 7 instead of 8. i completely wiped and restored to windows 8.1, installed all sammy drivers and ensured it is all up to date.
the laptop had huge instability issues, the hdd was on its way out as mbr was damaged and the heads were ticking badly. then i found the ram was not secured in the sockets properly too. so i fixed it all!
Anyways back to the problem. i have the realtek hd audio drivers installed from sammy, reinstalled the ones from realtek themselves and still nothing.
Main issue, mic and speakers built in work and are fully detected. but the microphone port and headphone port are not detected, no matter what i plug into them.
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Jul 26, 2014
I keep getting BSODs after building a new PC and installing Win 8. The error I am getting from my Intel event log says: 2000 Error communicating with WLAN device.
I have tried uninstalling and reinstalling the WLAN drivers but am not having any luck. I have found newer driver versions but none of the driver installs take now. Seems like the driver that was installed is now corrupt, or parts of it are lingering. When I uninstall the device and driver from Windows (cause I don't need it), Windows finds it when auto scanning for hardware and then I get another BSOD.
The ethernet device that seems to be having the issue is a Killer e2200 built into my MSi Gaming 5 Motherboard.
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Apr 9, 2014
It happens at random times but i'll be playing a video on my PC then suddenly it completely freezes with the sound all distorted and looping. Then it goes to the BSOD screen and says there was a DPC_WATCHDOG_VIOLATION error and the PC restarts.
Here is the dmp files:
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Aug 29, 2014
The crashes usually occur when the computer is not in use. I will move the mouse and either the screen will come to life... or the computer has crashed.
I updated NVIDEA drivers end of July and thought I fixed it. But apparently not.
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Jun 6, 2014
About 2 - 3 weeks ago, I've got a lot of bluescreens, and I've solved it by removing my USB wireless adapter and connecting to my router by using an Ethernet cable, this reduced the amount of them, I think that I only got one after that. In the last sunday, my hard drive broke and bought a new one in monday, and after formatting it and reinstalling Windows 8, the bluescreens returned and now they're more than ever!!!! And one thing I have noticed, is that two of them appeared when I was copying big files which total size was about 60 GB from a directory to another inside the C: .
I'm starting to think that this is related to the motherboard or something like that.
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Sep 15, 2014
trying to install a driver for my internet connetion, the installation goes just fine, but when at the end, where the drivers start installing, the PC gives me a BSOD no matter how I try regular installation, copying drivers files from a PC on which internet is working (this PC, working on Windows7). The full message is:
Driver_irql_not_less_or_equal (USBXHCI.SYS).
The specs of the other PC (notebook):
Asus X552L
Nvidia Geforce 820m
Intel core i5
4Gb RAM
2 3.0 USB ports
OS: Windows 8.1 Pro
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Jul 1, 2014
Every few days my computer will BSOD when waking from sleep. The screen will display this message as the error "DRIVER_IRQL_NOT_LESS_OR_EQUAL cmudaxp.sys". Also sometimes the system will crash during sleep but no mini dump will be created. I have looked at the minidumps that were created and the only thing its pointed to were the cmudaxp.sys driver, hal.dll and ntoskrnl.exe. I tried reinstalling the 8.1.8.1822 drivers for the soundcard but that did not solve the problem. Today i reverted back to older drivers 8.0.8.1821 and will see if this fixes it. .dmp files included in attachment.
System:
i5-2500k @4.4ghz
Hyper 212 Plus Cooler
EVGA 780ti SC
8gb Corsair Vengeance Ram
Corsair RM-850 Watt PSU
Asus Xonar DX Soundcard
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Apr 6, 2014
I have now tried several times to create a second user on my new build, and every time I get the BSOD about 10-15 seconds after signing in as the new user. I get the message BAD_POOL_CALLER or BAD_POOL_HEADER. I already tried uninstalling AVAST as I read it created issues for some people, but that didn't change anything. My system works perfectly as long as I am signed in under my own user account, but as soon as I try a different user, I get the BSOD. I attached the minidump files that were created during the multiple times I tried to log in as a new user.
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Jul 11, 2014
Last night my laptop (lenovo z400 ideapad, running windows 8 - i never updated to 8.1) went to a blue screen with a "kernel data inpage error" message. Tried to boot it back up, but once i entered my password and logged in, the screen looked wrong. The windows homepage had no apps and the background pattern was not the one i normally had. I couldn't click on anything, so i shut it back down and went to sleep. This morning, i turned it back on, and this time it looked normal when i logged in. However, after about a minute, it froze and would not unfreeze. Thats where i am now. I can open the computer in safe mode and it works fine, and through that i can access the event viewer and command prompt, etc. I did a disc repair, no luck, and a system restore failed. Like i said, computer only works in safe mode, so i dont know if I'll be able to do the right procedure to upload the dump file from the BSOD, but i can try. Lots of interesting things in the event viewer. I'm on my phone but i can sample them later.
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May 15, 2014
I took my computer to a computer repairs to get my fan fixed and when I got it back I found that my computer kept crashing when waking from sleep. It happens every time and is inconvenient as it just resets. It also takes longer to turn on, it has a black screen for a short amount of time, it was not like this before, I can put up with the added turning on time but I need to be able to sleep and wake my laptop without issues.
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May 23, 2014
I recently built together a brand new computer but after installing windows 8.1, the computer keeps BSODing with different error messages all the time. I've been trying to install my battlefield 4 but during installation, it will assuredly BSOD. It also BSODs when im transferring a large amount of files from my usb external hdd. Even in the process of trying to collect the minidumps and zipping the folder, it would also BSOD. I have already tried reinstalling windows but it has no effect.
My internet explorer also keeps not responding and while installing other programs they also "not responding"
Edit: after posting this, I was trying to install chrome from the internet but everytime I tried it kept BSODing, total of three times with each different error names
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Sep 11, 2013
I have a home built HTPC running Windows 8 with Windows Media Center. My sound card is a Silverstone EB01 USB DAC (i.e., it's an external USB device). When the computer wakes from sleep, there is no sound. I can fix this by either (a) unplugging and reconnecting the USB connector or (b) disabling then re-enabling the sound device.
What's worse, it worked perfectly fine under Windows 7.
There are no drivers for this device, it's pure plug'n'play. In case it's relevant, the Device Manager seems to recognise it as a Burr-Brown PCM2072E.
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Dec 15, 2013
After the latest lot of Windows Updates for 8.1 my Asus Xonar STX no longer works and I get an error message saying
"an Asus Xonar STX has been detected but the drivers appear to be corrupt, please try reinstalling them."
I have tried uninstalling and reinstalling both the card and drivers and the card is still not working.
It is 100% to do with the latest updates, I have done a system restore to before the updates were applied and my sound card works fine. If I install the updates again, my card stops working, so there is no doubt it is the updates causing the problem.
There are no driver updates for my sound card either, so it's not driver related. I have also seen several other people with different sound cards on other websites reporting the same thing, so the problem is also not unique to me.
Which update is causing it or if there is a work around? I have turned Windows Updates off for now but I don't like having to do this and would rather find a alternative work around or fix.
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Jul 30, 2014
A couple of weeks ago my old PSU blew up. It did kind of like a explosion sound and some flashing, very impressive. I inspected the motherboard and I could not find any damage whatsoever. Only the PSU seemed affected.
After that I bought a new PSU (Tacens MP700 - 700W), an aftermarket CPU fan (Cooler Master Hyper TX3 EVO) and some extra chasis fan to improve air flow and lower the temperature. I plugged everything in, and system started with no apparent issues.
However since a few days ago sometimes my PC restarts without saying anything, some other time it just freezes (very annoying) and some other times it gives me a BSOD with the errors CLOCK_WATCHDOG_TIMEOUT. The frequency of these failures:
- Normal use like browsing, email, programming --> not very often
- Playing game like iRacing --> sometimes it freezes
- Playing game like PES2014 --> it always freezes, sometimes during the first match, sometimes after a 2-3 of them
After googling it appears is a hardware problem so I wonder if the damn PSU damaged some of my other components. The thing is the original PSU was intended to be for a quiet HTPC but I started to work from home and suddenly became a work station. I should have improved the PSU among with the other components (CPU, memory, etc.) but I did not think it was necessary. Bad decission I guess.
I've monitored temperature and it does not seem to be the issue as using a benchmark software at 100% CPU during 30 minutes temperature does not go over 65C on the CPU (I live in Spain where ambient temperature is around 30) and motherboard never pass 68-70. Right now while browsing temp is 35 for the CPU, 45 for the mobo and graphic, 30 for HDD. Pretty normal I think.
I have also upgraded from Windows 8 to Windows 8.1 hoping it was a driver issue but not success either.
Find attached the SF report. Added new crash info:
System errors:
=============
Error: (07/30/2014 01:38:31 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3
Error: (07/30/2014 01:36:11 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3
[Code] ....
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Nov 19, 2013
I have solved this issue by not leaving my laptop plugged into my television through HDMI while it restarts to install updates. If you run into this issue, make sure you try leaving all ports open on your computer.
A few weeks ago my PC ran into a Blue screen of death error. I'm not sure why or exactly when it happened, but I think it may have led to the issues I have now. About 3 weeks ago (I think) I was playing a game and the forced restart to install updates thing popped up. It said I had 15 minutes before my system would restart and install updates. I was a bit cranky at the time, so I got mad and decided to look up on the internet how to disable forced restarts for windows 8. I came across a thread on a site much like this that explained how to open your system registry and delete the forced restart file or something similar.
I opened my registry and couldn't find it, so I ended up not deleting anything, but I did keep my registry open on accident and my computer restarted while it was open. It crashed during the update install and gave me a BSOD error. I restarted my computer and it began installing updates yet again. It got to 30% and then went black. A few seconds later, the Asus logo popped up with the loading circle below it. It said attempting to repair or something similar to that. It eventually failed to repair, so it asked if I would like to proceed with a system restore. Seeing no other options, I clicked yes. The screen went black again and the Asus logo showed up with the loading circle below it. It failed to system restore and took me to a blue screen that isn't the BSOD. It said there were other options like refreshing my system, and it assured me that I would not lose my files (but it said nothing about apps).
I decided to do that over the manufacturer restore. It worked, but I lost all of my apps that I had installed. After redownloading and installing all the apps, I thought it would be over. About a week later another windows update popped up. I thought it would work fine this time, so I let it go. The same thing happened, and I ended up having to system refresh again. This happens every time my computer restarts, and it is very aggravating. I'm not sure what to do about it, although I haven't tried to manufacturer restore yet.
TL/DR; My computer has to system refresh every time it restarts, causing me to lose all of my apps and have to reinstall them each time. I think it has something to do with my computer restarting to install updates while my system registry was open.
I wasn't sure what to provide for specs, so I'll just add in the usual Ram and stuff:
Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz 2.40 GHz
Installed memory (RAM): 8.00GB (7.89 GB usable)
System type: 64-bit Operating System, x64-based processor
Pen and Touch: Full Windows Touch Support with 10 Touch Points
I added the SF_19-11-2013.rar file to the post because I just saw the requirements >.>
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Jan 26, 2014
CyberpowerPC AMD FX-Series 8GB DDR3 500GB HDD Capacity Desktop PC Windows 8.1 64-bit Gamer Ultra 2140
[URL]
This started happening around 4 days ago but, since then I have system restored to a previous point and yet the problem has persisted. It has recently dropped below freezing around where I live which is unusual; however, I am in a dorm and the temperature has remained constant. I haven't really downloaded anything harmful that I am aware of in the past few days either. I also hope I got the dump files thing sorted out correctly considering there is no BSOD.
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Jul 17, 2014
I just put together a computer yesterday, and while most things seem to be working fine, I've been having some problems with YouTube and certain websites that have embedded ads with animation. The computer either freezes up completely or sends me to a BSOD that cites the problem as WHEA_uncorrectable_error. It happens almost every time within a few seconds of the video starting. It also froze once just sitting on the desktop with only a Steam download in the background, but I haven't seen that happen again.
Oddly enough, I've run several games on Steam to see if it would have the same effect, but I haven't run into that problem yet while playing games. Netflix and Hulu also seem to work fine.
Nothing is overclocked. I got drivers for the video card and mobo from the company websites, although I'll admit that I don't know much about that. My report from the diagnostic tool is attached. My build is posted below.
CPU: Intel Core i5 4590
Graphics Card: Radeon R9 280X (Sapphire)
MOBO: Gigabyte GA-H97-D3H
Power Supply: EVGA Supernova NEX750B (750 W)
HD: Seagate Barracuda 1 TB 7200 RPM
SSD: Samsung 840 EVO 250 GB
RAM: G.Skill Ripjaws X Series 8 GB
OS: Windows 8.1, 64 Bit
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Feb 15, 2014
My computer seems to continually go through a loop of BSOD over and over and there's nothing I can do about it it starts as soon as the computer is turned on.
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May 7, 2014
Updated all drivers, realtek, nvidia, amd chipset and bios. Remove everything from USB post and booted without services, disabled network drivers.
When I uninstall the nvidia drivers I dont get that much latency, I do a clean install and using different drivers and it always comes back. I read on this thread that its some interfering with the drivers.
My irq's seem strange the Microsoft acpi compliant system has 511 entry's is the normal?
::System::
Windows 8.1 all updated.
Memory (RAM) 16281 MB
CPU Info AMD FX(tm)-8350 Eight-Core Processor
[Code]....
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Mar 11, 2014
I recently re installed Windows 8 then upgraded to Windows 8.1 because I was having BSOD. Now on the fresh install, which is 4 days or so old, my computer BSOD on start up like before.
My guess hardware failure or Norton....
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May 15, 2014
I was scanning my computer for virus's 2 days ago when the computer locked up. So I shut it down and restarted it. I got a BSOD saying NTFS_FILESYSTEM. I restarted the computer and same error. I then loaded up Parted Magic to run Clam AV and started that but when I went to look at the program Parted Magic I noticed that my EFI System Partition has no file system and is blackened out. I do have a Acronis backup unforturnatly it's 3 month's old but it's better than nothing. I also have tried using a Windows Recovery thumb drive to fix the startup issue. I chose the "Fix Startup Issues" option and it started to do something and said it would take hours but then all the sudden it restarted and when I tried to run the Startup fixer it said it couldnt do anything about it. Is there a way to rebuild that EFI System Partition? I would like to fix it but at least anything I use Parted Magic to get my personal documents and things onto a external drive for a backup and then do a fresh install.
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Jan 23, 2014
Ever since I have bought this computer, it has constantly crashed. When I attempt to fix something, for example: re-seat the memory, made sure there was plenty of cable slack, etc. The system will then seem stable for 7-10 days. Then out of the blue, the system will crash several times in a short time (sometimes this period can be a few hours or a few days). Even though it has constantly crashed (in the hundreds of times) I would say I have actually witnessed it less than 10 times. There was one time though the system had crashed, rebooted, and then even crashed again before I even had a chance to log in.
The file included is from the last 2 months and it has 30 files. This appears to be a rather large number, this is nothing compared to what it used to be like when I first purchased this system a year ago.
Specs:
HP Envy 700
32 GB
i5-4430 3.0 (4 core)
Windows 8.1
DirectX 11
Graphics - Intel HD Graphics 4600
Antivirus - Symantec End Point
Malware Protection - Spy bot Search and Destroy
Heavy used applications:
GNS3
PhotoShop CS5
Here is the attachment.
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Jun 28, 2014
I recently bought the parts for this computer and have assembled it. I have updated all of the driver that I am aware of and have even updated the BIOS. My computer crashes whenever I try to watch youtube (especially if they are embedded in a website). Also, I recently purchased a computer game and I now get the error when starting that game. This has never happened with any other game until now.
I ran the intel processor diagnostic tool and my processor ... FAILED
I have attached the .txt results
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