Debugging :: BSOD From YouTube / Sites With Embedded Ads (New Computer)

Jul 17, 2014

I just put together a computer yesterday, and while most things seem to be working fine, I've been having some problems with YouTube and certain websites that have embedded ads with animation. The computer either freezes up completely or sends me to a BSOD that cites the problem as WHEA_uncorrectable_error. It happens almost every time within a few seconds of the video starting. It also froze once just sitting on the desktop with only a Steam download in the background, but I haven't seen that happen again.

Oddly enough, I've run several games on Steam to see if it would have the same effect, but I haven't run into that problem yet while playing games. Netflix and Hulu also seem to work fine.

Nothing is overclocked. I got drivers for the video card and mobo from the company websites, although I'll admit that I don't know much about that. My report from the diagnostic tool is attached. My build is posted below.

CPU: Intel Core i5 4590
Graphics Card: Radeon R9 280X (Sapphire)
MOBO: Gigabyte GA-H97-D3H
Power Supply: EVGA Supernova NEX750B (750 W)
HD: Seagate Barracuda 1 TB 7200 RPM
SSD: Samsung 840 EVO 250 GB
RAM: G.Skill Ripjaws X Series 8 GB
OS: Windows 8.1, 64 Bit

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Debugging :: BSOD Watching Embedded Videos 2 Or 3 Times A Day

Mar 2, 2014

I recently bought new hardware to upgrade my system. The whole works, motherboard, SSD, i7 processor, new RAM.

computer name: STINKO-MAN
windows version: Windows 8 , 6.2, build: 9200
windows dir: C:WINDOWS
Hardware: MS-7816, MSI, Z87-G43 GAMING (MS-7816)
CPU: GenuineIntel Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8531210240 total
VM: 2147352576, free: 1917751296

I get the WHEA_UNCORRECTABLE_ERROR 2 or 3 times a day. I found this mainly happens when I watch videos embedded in websites or browsing the steam store (when you browse a game there are embedded videos that play automatically in steam).

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Debugging :: BSOD Win 8.1 When Opening YouTube Pages

Aug 27, 2014

I have been getting this very annoying BSOD when ever I try to watch videos on a web browser or open multiple (youtube?) pages.

My default browser is google chrome but this error also occurs in firefox and internet explorer. I have tried disabling hardware acceleration but the problem still occurs. I've also replaced the RAM(memtest didn't show any errors) but that didn't solve the issue. I've also used different drivers for my GPU and the problem still occurs.

I can play graphically demanding games without a hitch but it's the browsers that are causing this problem.

I used bluescreen view to get a better idea of what's causing this and it shows that tcpip.sys is what causes the crash. A crash that occured last night was caused by ntoskrnl.exe+29652f and tcpip.sys+16bba1.

My system is a:
Win 8.1 64Bit
AMD Phenom II x4 955
AMD HD Sapphire 7850
8GB of DDR3 1600mhz RAM
256GB SSD Crucial MX100(OS)
320GB WD HDD(Data)
60GB SSD OCZ Vertex(Games)

And my wifi adapter is a Tenda wireless N150.

I tried using theSF diagnostic tool to capture the BSOD dump but when trying to install it said it needed framework which it was not able to download.

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Debugging :: Windows 8.1 X64 BSOD During Youtube Playback

Feb 28, 2014

Today I was playing a Facebook game, and I had Youtube playing a song. I scrolling down the Youtube page to see what other songs it recommended to me and my PC crashed. After the computer restarted there was a problem with my video card drivers which was causing everything to be viewed at a different resolution. This led me to believe it was a problem with my video card drivers. Therefore, I checked ATI's website and they have a newer beta driver so I installed that. I was curious to make sure the BSOD was a video card driver issue so I fired up bluescreenviewx64. Its saying the crash was caused by tcpip.sys driver.

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Debugging :: BSOD Using Chrome (YouTube) And Playing Planetside2

Jul 4, 2014

I tried to fill in as much of my computer information as I could in my profile's system specs.

I've had 3 BSOD's in one day.

The first was while watching a video on youtube using Chrome. I had a few tabs open at the same time. Wasn't expecting a problem. The BSOD happened suddenly without warning.

The second was while playing Planetside 2. The fans spun up to 100% (I couldn't hear them with headphones, I just felt it) and then it crashed.

The third was also with Planetside 2. Fans spun up, I didn't realize it, BSOD.

After that I was hyper aware of the fans. They would start spinning up and I would switch to desktop and they would instantly spin down. I'd wait 10 seconds and go back into the game and it was fine for a while. Then it would do it again.

Brand new laptop so probably driver issues and maybe hardware.

The file is attached.

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Debugging :: Paused YouTube Video - BSOD Kernel Security Check Failure

May 29, 2014

BSOD comes out lately very often with kernel security check failure. İt's come out i guess when watching youtube video in fullscreen and paused video and away from keyboard and screen goes off (power managment). Then i come and saw BSOD with kernel security check.

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All Sound Gone From Internet Sites On Windows 8 Computer

Oct 8, 2013

Yesterday I plugged in a headphone/microphone to use Dragon, a voice recognition software. It may be just a coincidence, but since then I haven't been able to hear any sound off the internet. I have a High definition audio device 5.1 surround speaker system that still plays mp3's, and movie DVD's, just fine through my speakers and/or my headphones. If I make a mistake in typing, I hear the error bell or computer sound through my speakers. However, if I go to youtube or some news outlet, or anything online, I hear no sound.

I've gone to my device manager and selected each of the sound devices and set them as the default device, but it doesn't work. I check the properties on each of the devices and get the response that the device is working properly. It is hard to argue with a computer, but I certainly disagree, because I still get no Internet sounds.

I'm running Windows 8. Intel Core i7-3770 CPU 3.40GHz with 32GB RAM. DirectX version 11.

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Debugging :: BSOD When Computer Not In Use

Aug 29, 2014

The crashes usually occur when the computer is not in use. I will move the mouse and either the screen will come to life... or the computer has crashed.

I updated NVIDEA drivers end of July and thought I fixed it. But apparently not.

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Debugging :: BSOD While Normally Using The Computer

Jun 6, 2014

About 2 - 3 weeks ago, I've got a lot of bluescreens, and I've solved it by removing my USB wireless adapter and connecting to my router by using an Ethernet cable, this reduced the amount of them, I think that I only got one after that. In the last sunday, my hard drive broke and bought a new one in monday, and after formatting it and reinstalling Windows 8, the bluescreens returned and now they're more than ever!!!! And one thing I have noticed, is that two of them appeared when I was copying big files which total size was about 60 GB from a directory to another inside the C: .

I'm starting to think that this is related to the motherboard or something like that.

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Debugging :: Computer Gives BSOD On Windows 8.1

Sep 15, 2014

trying to install a driver for my internet connetion, the installation goes just fine, but when at the end, where the drivers start installing, the PC gives me a BSOD no matter how I try regular installation, copying drivers files from a PC on which internet is working (this PC, working on Windows7). The full message is:

Driver_irql_not_less_or_equal (USBXHCI.SYS).

The specs of the other PC (notebook):

Asus X552L
Nvidia Geforce 820m
Intel core i5
2 3.0 USB ports
OS: Windows 8.1 Pro

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Debugging :: BSOD After Or During Computer Sleep

Jul 1, 2014

Every few days my computer will BSOD when waking from sleep. The screen will display this message as the error "DRIVER_IRQL_NOT_LESS_OR_EQUAL cmudaxp.sys". Also sometimes the system will crash during sleep but no mini dump will be created. I have looked at the minidumps that were created and the only thing its pointed to were the cmudaxp.sys driver, hal.dll and ntoskrnl.exe. I tried reinstalling the drivers for the soundcard but that did not solve the problem. Today i reverted back to older drivers and will see if this fixes it. .dmp files included in attachment.


i5-2500k @4.4ghz
Hyper 212 Plus Cooler
EVGA 780ti SC
8gb Corsair Vengeance Ram
Corsair RM-850 Watt PSU
Asus Xonar DX Soundcard

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Debugging :: BSOD After Creating New User On New Computer

Apr 6, 2014

I have now tried several times to create a second user on my new build, and every time I get the BSOD about 10-15 seconds after signing in as the new user. I get the message BAD_POOL_CALLER or BAD_POOL_HEADER. I already tried uninstalling AVAST as I read it created issues for some people, but that didn't change anything. My system works perfectly as long as I am signed in under my own user account, but as soon as I try a different user, I get the BSOD. I attached the minidump files that were created during the multiple times I tried to log in as a new user.

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Debugging :: Computer Won't Start Up Properly After BSOD

Jul 11, 2014

Last night my laptop (lenovo z400 ideapad, running windows 8 - i never updated to 8.1) went to a blue screen with a "kernel data inpage error" message. Tried to boot it back up, but once i entered my password and logged in, the screen looked wrong. The windows homepage had no apps and the background pattern was not the one i normally had. I couldn't click on anything, so i shut it back down and went to sleep. This morning, i turned it back on, and this time it looked normal when i logged in. However, after about a minute, it froze and would not unfreeze. Thats where i am now. I can open the computer in safe mode and it works fine, and through that i can access the event viewer and command prompt, etc. I did a disc repair, no luck, and a system restore failed. Like i said, computer only works in safe mode, so i dont know if I'll be able to do the right procedure to upload the dump file from the BSOD, but i can try. Lots of interesting things in the event viewer. I'm on my phone but i can sample them later.

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Debugging :: BSOD Waking Computer From Sleep?

May 15, 2014

I took my computer to a computer repairs to get my fan fixed and when I got it back I found that my computer kept crashing when waking from sleep. It happens every time and is inconvenient as it just resets. It also takes longer to turn on, it has a black screen for a short amount of time, it was not like this before, I can put up with the added turning on time but I need to be able to sleep and wake my laptop without issues.

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Debugging :: BSOD After Clean Install In New Computer?

May 23, 2014

I recently built together a brand new computer but after installing windows 8.1, the computer keeps BSODing with different error messages all the time. I've been trying to install my battlefield 4 but during installation, it will assuredly BSOD. It also BSODs when im transferring a large amount of files from my usb external hdd. Even in the process of trying to collect the minidumps and zipping the folder, it would also BSOD. I have already tried reinstalling windows but it has no effect.

My internet explorer also keeps not responding and while installing other programs they also "not responding"

Edit: after posting this, I was trying to install chrome from the internet but everytime I tried it kept BSODing, total of three times with each different error names

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Debugging :: BSOD - Computer Freezes And Restarts Randomly

Jul 30, 2014

A couple of weeks ago my old PSU blew up. It did kind of like a explosion sound and some flashing, very impressive. I inspected the motherboard and I could not find any damage whatsoever. Only the PSU seemed affected.

After that I bought a new PSU (Tacens MP700 - 700W), an aftermarket CPU fan (Cooler Master Hyper TX3 EVO) and some extra chasis fan to improve air flow and lower the temperature. I plugged everything in, and system started with no apparent issues.

However since a few days ago sometimes my PC restarts without saying anything, some other time it just freezes (very annoying) and some other times it gives me a BSOD with the errors CLOCK_WATCHDOG_TIMEOUT. The frequency of these failures:

- Normal use like browsing, email, programming --> not very often
- Playing game like iRacing --> sometimes it freezes
- Playing game like PES2014 --> it always freezes, sometimes during the first match, sometimes after a 2-3 of them

After googling it appears is a hardware problem so I wonder if the damn PSU damaged some of my other components. The thing is the original PSU was intended to be for a quiet HTPC but I started to work from home and suddenly became a work station. I should have improved the PSU among with the other components (CPU, memory, etc.) but I did not think it was necessary. Bad decission I guess.

I've monitored temperature and it does not seem to be the issue as using a benchmark software at 100% CPU during 30 minutes temperature does not go over 65C on the CPU (I live in Spain where ambient temperature is around 30) and motherboard never pass 68-70. Right now while browsing temp is 35 for the CPU, 45 for the mobo and graphic, 30 for HDD. Pretty normal I think.

I have also upgraded from Windows 8 to Windows 8.1 hoping it was a driver issue but not success either.

Find attached the SF report. Added new crash info:

System errors:
Error: (07/30/2014 01:38:31 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:

Error: (07/30/2014 01:36:11 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:

[Code] ....

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Debugging :: Get BSOD When Have A Sound Card Installed Into Computer?

Jan 25, 2014

I just got a BSOD. It happened while i was in a Skype call, listening to music, and about to go into match of League of Legends.

I've actually been getting quite a few of BSOD lately. The one I got before this one was

Kernel_Security_Check_Failure. Which I also got today.

I only seem to get BSOD when I have a sound card installed into my computer. I even bought a new sound card in hope to maybe fix this problem but I still get it. I've tried a few things too, I've even replaced my ram. I actually thought it was my AMD motherboard at first so I completly replaced my mother and cpu to a intel cpu and motherboard and still i get BSOD. The only thing I have not changed out has been my 2 Graphics cards and my SSD. But I didn't start getting BSOD till i either got my SSD or got more ram, I can't remember which. But like I said, I've already completely changed out my ram.

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Debugging :: BSOD Crash And Now Computer Has To Restore To Restart

Nov 19, 2013

I have solved this issue by not leaving my laptop plugged into my television through HDMI while it restarts to install updates. If you run into this issue, make sure you try leaving all ports open on your computer.

A few weeks ago my PC ran into a Blue screen of death error. I'm not sure why or exactly when it happened, but I think it may have led to the issues I have now. About 3 weeks ago (I think) I was playing a game and the forced restart to install updates thing popped up. It said I had 15 minutes before my system would restart and install updates. I was a bit cranky at the time, so I got mad and decided to look up on the internet how to disable forced restarts for windows 8. I came across a thread on a site much like this that explained how to open your system registry and delete the forced restart file or something similar.

I opened my registry and couldn't find it, so I ended up not deleting anything, but I did keep my registry open on accident and my computer restarted while it was open. It crashed during the update install and gave me a BSOD error. I restarted my computer and it began installing updates yet again. It got to 30% and then went black. A few seconds later, the Asus logo popped up with the loading circle below it. It said attempting to repair or something similar to that. It eventually failed to repair, so it asked if I would like to proceed with a system restore. Seeing no other options, I clicked yes. The screen went black again and the Asus logo showed up with the loading circle below it. It failed to system restore and took me to a blue screen that isn't the BSOD. It said there were other options like refreshing my system, and it assured me that I would not lose my files (but it said nothing about apps).

I decided to do that over the manufacturer restore. It worked, but I lost all of my apps that I had installed. After redownloading and installing all the apps, I thought it would be over. About a week later another windows update popped up. I thought it would work fine this time, so I let it go. The same thing happened, and I ended up having to system refresh again. This happens every time my computer restarts, and it is very aggravating. I'm not sure what to do about it, although I haven't tried to manufacturer restore yet.

TL/DR; My computer has to system refresh every time it restarts, causing me to lose all of my apps and have to reinstall them each time. I think it has something to do with my computer restarting to install updates while my system registry was open.

I wasn't sure what to provide for specs, so I'll just add in the usual Ram and stuff:

Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz 2.40 GHz
Installed memory (RAM): 8.00GB (7.89 GB usable)
System type: 64-bit Operating System, x64-based processor
Pen and Touch: Full Windows Touch Support with 10 Touch Points

I added the SF_19-11-2013.rar file to the post because I just saw the requirements >.>

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Debugging :: CyberpowerPC - Computer Randomly Shuts Off - No BSOD

Jan 26, 2014

CyberpowerPC AMD FX-Series 8GB DDR3 500GB HDD Capacity Desktop PC Windows 8.1 64-bit Gamer Ultra 2140


This started happening around 4 days ago but, since then I have system restored to a previous point and yet the problem has persisted. It has recently dropped below freezing around where I live which is unusual; however, I am in a dorm and the temperature has remained constant. I haven't really downloaded anything harmful that I am aware of in the past few days either. I also hope I got the dump files thing sorted out correctly considering there is no BSOD.

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Debugging :: Computer Continually Going Through Loop Of BSOD When Turned On

Feb 15, 2014

My computer seems to continually go through a loop of BSOD over and over and there's nothing I can do about it it starts as soon as the computer is turned on.

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Debugging :: BSOD On Computer Start Up After Fresh Windows Install

Mar 11, 2014

I recently re installed Windows 8 then upgraded to Windows 8.1 because I was having BSOD. Now on the fresh install, which is 4 days or so old, my computer BSOD on start up like before.

My guess hardware failure or Norton....

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Debugging :: BSOD Scanning Computer For Virus Now EFI File System Gone?

May 15, 2014

I was scanning my computer for virus's 2 days ago when the computer locked up. So I shut it down and restarted it. I got a BSOD saying NTFS_FILESYSTEM. I restarted the computer and same error. I then loaded up Parted Magic to run Clam AV and started that but when I went to look at the program Parted Magic I noticed that my EFI System Partition has no file system and is blackened out. I do have a Acronis backup unforturnatly it's 3 month's old but it's better than nothing. I also have tried using a Windows Recovery thumb drive to fix the startup issue. I chose the "Fix Startup Issues" option and it started to do something and said it would take hours but then all the sudden it restarted and when I tried to run the Startup fixer it said it couldnt do anything about it. Is there a way to rebuild that EFI System Partition? I would like to fix it but at least anything I use Parted Magic to get my personal documents and things onto a external drive for a backup and then do a fresh install.

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Debugging :: BSOD At Random Times - Computer Constantly Crashing

Jan 23, 2014

Ever since I have bought this computer, it has constantly crashed. When I attempt to fix something, for example: re-seat the memory, made sure there was plenty of cable slack, etc. The system will then seem stable for 7-10 days. Then out of the blue, the system will crash several times in a short time (sometimes this period can be a few hours or a few days). Even though it has constantly crashed (in the hundreds of times) I would say I have actually witnessed it less than 10 times. There was one time though the system had crashed, rebooted, and then even crashed again before I even had a chance to log in.

The file included is from the last 2 months and it has 30 files. This appears to be a rather large number, this is nothing compared to what it used to be like when I first purchased this system a year ago.

HP Envy 700
32 GB
i5-4430 3.0 (4 core)
Windows 8.1
DirectX 11
Graphics - Intel HD Graphics 4600

Antivirus - Symantec End Point
Malware Protection - Spy bot Search and Destroy

Heavy used applications:
PhotoShop CS5

Here is the attachment.

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Debugging :: BSOD While Watching Videos Online - Computer Crashes

Jun 28, 2014

I recently bought the parts for this computer and have assembled it. I have updated all of the driver that I am aware of and have even updated the BIOS. My computer crashes whenever I try to watch youtube (especially if they are embedded in a website). Also, I recently purchased a computer game and I now get the error when starting that game. This has never happened with any other game until now.

I ran the intel processor diagnostic tool and my processor ... FAILED

I have attached the .txt results

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Debugging :: BSOD When Watching Movies - Computer Automatically Rebooted Itself

Feb 10, 2014

Yesterday when I watched one of my favourite movies with Pot Player I got the BSOD and my computer automatically rebooted itself. I followed the procedure by making .zip file with SF_Diagnostic_Tool.exe and I uploaded the .zip in my thread.

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Debugging :: Random Computer Freeze / BSOD Kernel-Power 41

Sep 15, 2014

About 2 months back i had a new pc build. Since then, either 2 things would happen. My computer screen will complete freeze, with a buzzing sound and i would have to manually restart or i would get a BDOS with a buzzing sound and the computer auto restarts. These crashes are completely random, sometimes it would happen couple times a day, sometimes i can go a week without one. i also notice about almost all of these happens when im gaming. and everytime i look at the event log, its always the same Kernel-Power 41.

This is the computer spec
OS: Windows 8
Graphics Card: ASUS GTX780-DC2OC-3GD5
CPU: Intel Core i7-4790K 4.0GHz
RAM: G.SKILL Trident X Series 8GB (2 x 4GB) DDR3 2400 (PC3 19200)
SSD: Kingston HyperX 3K 240GB

This is what i got using WinDbg

Bugcheck Analysis:

A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.

[Code] ......

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Debugging :: New Computer With Windows 8.1 - Multiple BSOD / Hard Crash To Black

Dec 13, 2013

I've recently built a new computer with Windows 8.1 and have been having some BSOD issues. Initially, I was getting a "Kernel_Security_Check_Failure" BSOD about once every day or two. After running MemTest+ (and confirming my RAM was fine), I started reading around online and began thinking it was a driver issue.

At the time, I did have a Belkin Wireless USB adapter which did not have an official driver for Windows 8.1. I had gotten it to work by installing it in Win 7 compatibility mode. So to try and solve the problem, I uninstalled that driver and software, and went to hard-line ethernet. The BSOD's went away for about two days until:

Yesterday I had another crash. Except this time I didn't get a BSOD, but instead just a hard crash to black. When I rebooted I ran the Driver Verifier (after reading about it online), and then did a restart. When it booted back up, it started saying I had a "driver_verifier_detected_violation" BSOD appear, which was pointing to "nvlddmkm.sys". This looks like be some sort of Nvidia driver. I had to boot in safe mode to get back in and turn off driver verifier.

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Debugging :: New PC BSOD - Chrome Stop Working And Reload Or Computer Restart

Apr 18, 2014

I purchased a new computer in the last few days, pre-installed Windows 8. I was having the odd error message where Chrome would stop working and reload. Or sometimes an error message saying my computer would restart. They are different messages:

Memory Management
Special Pool Detected Memory Corrupt

I downloaded all updates for Windows 8, then updated to 8.1 and downloaded all but one update available (Bing Desktop). I am still getting these BSOD. Sometimes in Chrome, sometimes in Steam, and sometimes randomly

I've run the Memory diagnostic tool in Windows, and it found no errors. I've attached the SF Diagnostics folder which was created.

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Debugging :: 8.1 Computer Stuck In Shut Down - Driver Power State Failure BSoD

Aug 20, 2014

My computer was stuck in shut down twice and have received Driver Power State Failure BSOD.

OS: Windows 8.1 32-bit.

sfc /scannow -> clean

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Debugging :: BSOD Kernel Memory Dump Crash After Computer Sleeps / Standby

Jun 16, 2014

i have done a fresh install a couple weeks ago and have just been enduring this constant crash but it generally occurs after pc has gone to standby/sleep overnight and i see it when i return to the PC in the morning.

PC specs:
Windows 8.1 x64
2x 8 gb Ballistix DDr-1600
ASrock Z87 Pro3
AMD Radeon HD 6800 Series
2x Samsung SSD 120gb 840 EVO

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Win 8.1 - Spinning Wheel Keeps On Turning On Certain Sites

Jun 15, 2014

Just lately I have trouble with certain sites, like specifically Fox News Insider, not loading properly. The spinning dot wheel just keeps turning. I have Win 8.1 and use Firefox browser latest version.

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